The representative came a couple of hours from my first call. Very thorough inspection, informative, and polite, I was as at ease sharing about my rodent problem as I would have been visiting with a friend. Treatment options were presented with no pressure toward any particular selection. My service will begin this week, to my relief. I have been a J and J customer before, so I have good previous experiences to place my trust in them taking care of my home. I highly recommend J & J.