Nico was amazing. Very friendly and great to talk to but we were left looking for more attention to detail. Our project concluded with a hole in our shower wall filled with silicone and now have mismatch hardware in our master bathroom. The hardware they used looks like an old cheap hotel and the hot and cold water does not match the direction on the hardware. We had a shower valve to replace and too much tile was removed creating a hole which they filled with silicone stating they did the best they could. Looks terrible!!! Instead of ordering a color match they insisted the only option was “all I have on the truck”. Spoke with another plumber and was told this is for sales and should have been offered a better solution for the project scope. We asked Lacassa to adjust the price so we can have this fixed and was denied. Given the cost ($1400+) we expected this to look professional. Very unhappy with result and will need to pay another company to fix!
