Visited a Grand Island residence today to investigate hard water complaints. The household had noticed spotting on dishes, dry skin after showering, and reduced soap lathering. I performed detailed hardness testing using our electronic TDS meter and titration kit to get precise readings. Results confirmed severe water hardness at 18 gpg (grains per gallon), significantly above the recommended 3-7 gpg range. Also detected iron content at 1.1 ppm. Explained to the homeowners how these minerals affect plumbing, appliances, and personal comfort. I outlined several treatment options including ion-exchange water softeners and salt-free conditioning systems. Customer was particularly interested in our salt-free solution due to concerns about sodium in drinking water. Scheduled a follow-up with our system design specialist to measure their specific water usage patterns and size an appropriate system. Customer appreciated the no-pressure approach and thorough explanation.