Robert & Travis were excellent installers. They had attention to detail. They were friendly and very professional. Our ratings below are just for the window installation. Since there is a delay on trimming out the interior the job has not been completed. This is only for the work done to date. Please note that we are requesting Robert to finish the job when the trim boxes are ready and can be installed. Rated convenience as below average simply because what was supposed to be a 2 day install is now stretched into weeks. Biggest inconvenience is that we are not able to put our window coverings back up. Especially in the master bedroom.
Response from Weather Tight Corporation:
Thank you so much for sharing your review with us. We want you to know that we read each and every review- and take the feedback to the necessary parties as praise and/or continued improvement opportunities. We are thrilled that your experience with Robert & Travis was a positive one. We will be sure to share your kind words with them- as we are truly thankful to have them as a part of our team! They are masters of their craft. We want to apologize to you for the delay on the trimming. Not that we want to make any excuses for your experience, we understand your frustration- as we navigate the shipping & material delays related to COVID. We have been working with our manufacturers every single day to ensure that product and materials make it to us in a timely fashion- because at the end of the day- it is a direct reflection of us. We truly apologize that you are on the receiving end of such delays- and it is something that we will continued to work with them on, as we want to deliver the best service to all our customers. COVID has really been a test to all, and we appreciate your patience as we continue to navigate this trying time. We have informed the necessary teams that you are requesting Robert back out—which we should have no problem making that happen. We also can’t thank you enough for being a continued customer of ours—and we want you to know that we appreciate this feedback—we will use it to continue to grow and tighten up our policies and procedures. Thank you again.
