Tech was prompt, professional, and courteous. We have used Frosty’s for over 10 years and they have always been great!
Overall Experience
Quality
Price
Convenience
We have been Frosty's customers for over 20 years, and over those years they have installed a new furnace, air conditioner, and water heater, and we've been happy with each one. Two days ago, during our regular semi-annual maintenance visit from Frosty's, Frosty's technician Phil Robrahn gave me a frank assessment: our 16-year-old air conditioner was working properly but it was near the end of its life. Phil laid out our options - to include taking no action since the unit was currently working - but he also noted that the unit could easily fail especially during the heat of the summer. He gave us replacement options, as well as discounts available to us by replacing before the summer season (in addition to the discount we receive for being long-time customers). Based on Phil's recommendation and our years of positive experience with Frosty's, we decided to replace our unit and an appointment was set to have the work done two days later. Today was installation day, and Frosty's technicians Paul Candido and Leo Marte arrived on time just as promised. They worked quickly and efficiently, completing the installation of a new air conditioning unit outside and coil inside in just a few hours. They ensured that the units worked perfectly, and they did a great job of cleaning up after they were done - to include hauling away the old unit. They even promised to return as soon as the weather was warmer to make sure the until was working just as it should - for free. Once again, a great job done. We continue to be happy Frosty's customers.
Response from Frosty's Heating and Cooling, Inc.:
Thank you so much for your amazing review, Dave! I'm glad things started off well with Phil's assessment and the options that he gave you, and I'm glad that it continued to go well with the installation by Paul and Leo. We work hard to make sure we leave your home in the same condition we found it, but with even better AC and cooling options. We'll see you when it gets warm, and as always, please let us know if there's anything else we can help with!
Overall Experience
Quality
Price
Convenience
We started using Frosty's for our HVAC needs more than 20 years ago. Through the years, their technicians have been consistently friendly and knowledgeable. They arrive on time. They take great care of not just our HVAC equipment, but they are also careful while they are working in our home. Over the years, in addition to regular maintenance inspections in the spring and fall, we have purchased a new furnace, new air conditioner, and new water heater from Frosty's. Today, Phil Robrahn was our service technician, and his work was just as described above. I should note that he used a face mask and gloves due to the coronavirus, which we appreciate. At the end of his service call, he gave me a frank assessment: our 16-year-old air conditioner was working properly but it was near the end of its life. Phil laid out our options - to include taking no action since the unit was currently working - but he also noted that the unit could easily fail especially during the heat of the summer. He gave us replacement options, as well as discounts available to us by replacing before the summer season (in addition to the discount we receive for being long-time customers). Based on Phil's recommendation and our years of positive experience with Frosty's, we decided to replace our unit and an appointment was set to have the work done two days later. We love Frosty's and are happy to recommend them.
Response from Frosty's Heating and Cooling, Inc.:
Hi David! Once again, thank you for the kind words for both Phil and Leo and Paul. I'm glad that we were able to provide stellar service, multiple options, and conclude with a well done installation. If you need anything else, please let us know and we'll be happy to help!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Double A/C inspection on Cup Leaf Holly Ct.
Performed repairs on Trane Heat Pump system.
Performed diagnostics and repair on Trane Heat Pump system.
Installing Aprilaire whole home humidifier.
Performing maintenance inspection on on a Trane gas furnace and Aprilaire humidifier.
Performed Spring preventive maintenance on American Standard and Trane AC Systems.
Diagnosing an American Standard Silver Series A
Performing maintenance inspection on Trane XL20i AC in Centreville, VA.
Replacing Aprilaire 5000 filter cabinet with updated components. Also performing maintenance inspection on Trane Xi 20.
