Mark S. did the yearly maintenance on our fireplace yesterday. There was an issue with the fireplace not starting, but Mark persisted in looking at everything until he located and fixed the problem. Mark was personable and explained what he was doing every step of the way. Excellent representative of the company.
Response from Belair Engineering and Service Company:
Shelia, Thank you for your gas fireplace insert repair service call review. It sounds like your gas logs are ready for a long, cold winter. Warm regards, Don Risher VP Belair Engineering