He called ahead to alert his ETA, cleaned and checked the gas fireplace (insert), replaced the glow embers and batteries, all in a timely, clean, efficient manner. The one rec I'd make is for the tech to ask the homeowner if the log placement/appearance of the fire looks good before they finish.
Response from Belair Engineering and Service Company:
Thank you for your gas fireplace repair service call review. Warm regards, Don Risher VP Belair Engineering