We arrived at Dana’s house in Airdrie. Upon our arrival we found that the Telus installed thermostat was wired incorrectly, they had wired w to w2 which was the reason for the furnace not working. I moved the wire from w2 to w and the furnace fired. I did a thorough diagnostic of the furnace and found that the inducer motor was running hot and had high amperage reading indicating that the motor should be replaced. I also noted some drywall debris and dust inside the blower compartment suggesting a duct cleaning would be beneficial for better home air quality as well as the burners being dirty. Dana decided that just the diagnostic to be done at this time.