Hello, this is Rodrigo Solis. Your tech John Fenning found the source of the leak and he recommended two options so it can be remedied. We will study the options. He did a great job.
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Clearview representative, Yamil, showed up at within about 30 minutes of my call, my Hot Water Tank had started leaking during the night or morning. He assessed the situation, told me I needed a replacement, I had to agree. We went through the information, instantly signed the 'paperwork'. Within a couple hours, Yamil had everything under control and replaced. I could not be more pleased with the response time or the quick result. Thank you!
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during the routine service check-up on the AC, Heinz noticed the relative humidity inside the unit to be too high and made adjustments accordingly. Hoping this makes the unit more efficient.
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Heinz complete our annual A/C inspection, both inside the house and outside on the unit itself, checking and running/testing all devices. He was extremely professional and efficient, ensuring everything was good before he left, answered questions we had, and after which he emailed us a detailed inspection report along with improvements if we chose. Thanks again Heinz, you were fantastic and we are always happy when you complete our HVAC/AC/furnace services! Great job as always!
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Heinz has predominantly been the technician that has come out to perform any service in our home. He explains situations well and provides knowledgeable answers to questions we may have. He is very customer-focused and provides a level of comfort that most service technicians do not.
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Main bathroom toilet appears to be block and overflowing into the shower drain ,access is needed trough the toilet.cudtomer have been presented with the option for the work needed,customer approved option #1 Auger toilet drain ,(access required by removing the toilet)(1 year warranty),job to do remove toilet main bathroom to have access to the toilet drain line,Apply Auger machine to remove blockage from drain line,blockage have been removed toilet drain is draining at this time ,also shower drain and lavatory drain are draining at this time ,reset back toilet with new wax seal and braided water line.customer is satisfied with today’s service.
Tech return July 8 to install new expansion tank off the main waterline just after the pressure reducing valve and replace a flapper in the main floor bathroom toilet tech, isolated water and install new expansion tank tested for leaks. No leaks found water pressure is 60 to 65 psi tech then went upstairs to main floor bathroom and removed toilet flapper And installed new one tested toilet flush as well One year parts and labour warranty on the expansion tank
Return to site to complete duct clean and sanitization. Hrv and returns were quite severely built up so I thuroughly cleaned to make sure all dust and debris removed Re assemble system and make sure power is on Clean dryer duct (top floor) re assemble and put back into place Clients home is very clean at all times but struggle with dust in system so I’m hopeful a good cleaning will resolve issues but another cleaning in approx 3 years may be required to keep caught up on dust build up
Today I came to Rodrigo’s Seton condo because the duct less split ac system is working but is leaking condensate onto the floor. Upon diagnostics I removed the cover and pulled the unit off the wall to find the drain. On inspection of the drain from the unit itself I found it is clear and draining well. The field install tubing was installed poorly and has multiple kinks in it causing the drain to be useless. When the ac runs the drain driers not allow flow and it overflows onto the floor. Because the existing drain was run in the exterior wall, it will be incredible difficult to run a new drain in the same location. The best bet is to core a new hole through the wall and run a new drain surface mounted on the outside wall. We could try to cut into the drywall below the system and see if there is a good piece of pipe we could connect to the ac drain however that can only be determined once the drywall has been cut. Rodrigo will contact the condo board to see of he can core a new hole f
Water pressure in the house is at 50 psi,hwt 50 gal PDV is old and leaking water from the bottom of the tank needs to be replaced ,customer have been presented with the option for the work needed,customer approved option #1 new 50 gal PDV (6 years warranty).job to do remove old hwt 50 gal PDV,supply and install new hwt 50 gal PDV,supply and install new hot and cold water lines connections on the hwt,supply and install new venting on the hwt,Complete installation.Remove old hwt from the job site,customer is satisfied with today’s service.
Client called us out due to basement baseboard radiant leaking in closet area. Tech went out confirmed the leak and quoted to shut down and drain boiler system. Then cut out section of damaged piping replace piping and refilled and purge system. Client approved work. Tech drained and removed damaged section of piping then soldered in a new section and refilled boiler. Tech purged the air and tested for leaks and fire watch. No leaks found and area is still wet from previous leak no noticeable fire risk. Tech reminded client the risks of her boiler venting from last January. Client under The risks and is going to be doing a renovation soon and moving all the hydronic boiler, heating lines and venting at that time.
Today I cane to Vicki’s Cambrian Heights home to evaluate the new window well drainage system. Vicki is doing a major basement renovation. She has had new large basement window wells installed with a drainage system that leads to a basement sump pump. Some of the drains were not capped and Vicky is concerned they may be plugged. We looked and 3 lines for sure were not capped. Other lines appear to have been capped and covered. Upon camera inspection I found the 3 uncapped lines are plugged and full of gravel. The contractor will have to get a large enough vacuum to remove the blockages and a hydro jet cleaning before the system is completed and ready for service.
Today I came to Michelle’s Renfrew area rental property to evaluate the sanitary sewer after back ups. Michelle has explained that when there is a heavy rain, the sewer backs up into the basement laundry. She had the city of Calgary come out and they found a broken pipe allowing root intrusions on Michelle’s property. Upon camera inspection today I found the interior cast iron piping is in relatively good condition. Once the pipe passes the homes footing it transitions to a concrete asbestos piping system. This connection is broken and allowing an extreme root intrusion. Because the pipe runs under the northern elevated deck, excavation replacement would require the removal of the deck. A better option is pipe lining which negates the need for excavation outside and the deck can stay intact. Michelle will consult with her insurance company and other parties involved before she makes a decision.
Tech came out to perform heating maintenance inspection. Tech tested the heating system: checked gas pressure, temperature, exhaust fan amperage test, blower motor amperage test, flame rectification sensor test, exhaust fan vacuum test and a combustion analysis. Both Furnaces are in great working order. Client had concerns that recently the furnace is struggled to come on tech found no error codes all the pressure switches were working well exhaust motor was working well blower motor was working well. Tech found no issues with the furnace and informed client shouldn’t happen again to call us back and we’ll come out right away. At this time, though tech found no issues with both main floor and second floor furnaces.
Today I came to Patty’s Quarry Park condo because she has questions about her ductless split ac system. Patty has explained that she had the system serviced last year and the unit is working well. She wanted to know if she can add a power head in the bedroom and also was wondering if the system actually needs ti be “tuned up” yearly. Upon inspection of the young system I found it works well. To add a second head in the bedroom we would have to replace the existing system with a multi zone system. The cost would be above $12-15 thousand and patty does not want to proceed with a formal quote. Patty keeps the system clean and will call us if it malfunctions in the future.
Client called us out today due to AC not cooling tech went out. Tech found control board was not controlling the fan properly. Furnace was recently installed a few months ago. Tech replaced the control board under warranty and installed new one tested AC came on without issues tested heating came on without issues. Thermostat does not control fan on its own that is controlled by the ventilation switch just below the thermostat Which turns on the fan on the furnace as well as several exhaust fans throughout the house. Tech showed client’s wife on site. Client’s wife thanked us for coming out. System is working at this time.
Today I came to Lia and Justins Chaparral homes because the ac system was not working properly last week. Juston has explained that he believes the system is working just fine. We decided to test temperature drop on the system. We found the unit was delivering a 20 degree drop which is good. Justin will watch the system tomorrow as it will be very hot. If the system does not keep up, he will call us back for a system diagnostic ($189). Lia will send the payment for today’s visit via e-transfer when she is home.
July 7, 2025 JW Removed and replaced the existing side discharge air conditioning unit. Installed new unit and replaced the lineset. Reconnected electrical and controls as required. System was fully tested and commissioned to ensure proper and efficient operation. All materials were supplied by Clearview. Worksite was left clean upon completion. Today I came to Sara and Shawn’s Douglasdale home becuase the ac system is not working again. 2 years ago the system was not working and the refrigerant levels were found to be extremely low. Upon diagnostic of the system today, I found the same problem. There is a leak somewhere in the system. 2 years ago the system was recharged with refrigerant and a sealant was added. Becuase it is low again now, there has to be a larger leak than a sealant can fix.
Today I met with Gerry at his Mahogany home because the access system has been leaking into the furnace. Upon diagnostics of the 13 year old system I found it to be in poor condition. The condensate pan has been leaking and should be replaced. However, that is not the cause of the problem today. The evaporator coil has been leaking into the furnace causing it to rust heavily. This is caused by multiple micro leaks in the coil itself which in turn has caused the system to be under charged with refrigerant. When a system is under charged, the evaporator coil freezes. When the unit shuts down, the frozen coil thaws and causes the system to over flow into the furnace and onto the floor. The evaporator coil must be replaced. Outside, the condensing unit is in fair condition. The compressor is running well within manufacturers specifications but the fan has over heated at least once which caused its internal liquified grease pack to pop and leak out of the system indicating impending failure
Arrived onsite due to concerns with water hammer Check pressure and it is at 70 psi but I’ve brought down to 65 Recommend adding expansion to main water supply to help with remaining water hammer Scheduled for tomorrow install 25%restock fee applied if cancelation