Appears to be a water dripping in the basement bathroom ceiling,access is required in the bathroom ceiling,customer have been advised that clear view is not responsible for the fixing of the ceiling ,customer will need to contact a repair company to fix the ceiling. After the Diagnostic in the basement bathroom ceiling,The water is leaking from the water line and shut off valve from the upstairs main bathroom toilet into the basement bathroom fan,needs to be replaced to prevent water leaking.customer have been presented with the option for the work needed,customer approved option #2 new shut off valve,new water line toilet supply(1 year warranty).Job to do remove old shutoff valve,remove water line pex,supply and install new shutoff valve,supply and install new water line pex from the basement bathroom ceiling to the upstairs main bathroom toilet.completed installation.customer is satisfied with today’s service.