The technician came on Monday to deal with a no hot water issue. He determined that a part was required over the next 4 days I received no communication on whether a part had been found and when the fix would be complete. Calling ClearView only resulted in a “I will get back to you” response, with no follow up. I requested to speak with a manager and received no response. The technician called yesterday saying that a part had been found in Texas and it would be a week to 10 days to deliver. I asked for the part to be expedited and he was unsure as to when the work would be completed. My concern is that I am the only one with a sense of urgency. I am currently a customer of your yearly service for furnace, boiler & AC. I have yet to see anyone service the AC this year. I am currently evaluating my options.
