Had a great time speaking with him and answered all are questions
I got help right away when I needed it, and when the problem got more complex, they were able to help me. Courteous staff who explained what they were doing.
Technicians did a great job!
They were able to come the same day I called, worked efficiently and left the area very clean. Very satisfied with the quality of work and customer service.
Brenden and Davis were efficient, knowledgeable and courteous. They did a good job and left a clean workspace.
Parts needed to be ordered but was quick. Installation taken care of in 10 days. Other repairs were completed @ time of first appointment. Thanks Chris !!!
Easy to schedule an appt quickly. Service tech called ahead as to his arrival time. He was prompt and courteous! Thoroughly explained each part of the standard maintenance done to our plumbing. Completely cleaned up as he proceeded through the appt. Thank you Thank you!!
Coady was very pleasant and worked very fast and organized he also would be on the list of workers to return for any future work thank you
Took measurements Went over planning with homeowner Left option to cut and cap line as requested in existing laundry room Took dimensions Left proposal for rough in of both bathrooms Options for standard fiberglass shower with surround Customer wants to review all options
Customers toilet was leaking from the tank to bolt connection. Upon arrival, they had already shut the water off and removed one of the tank to bowl bolts. The opposite bolt had to be cut off. Used a hacksaw to cut the bolt off. Removed the tank. Uninstalled the full and flush valve as well as the flush lever. Cleaned the rust from the bottom of the tank and the bolt holes. Installed a new flush and fill valve. Bolted the tank to the bowl. Removed the old supply line as it was hard metal pipe and installed a new 16â€ braided stainless steel supply line. Turned water back on. Checked for leaks. Lowered the water level in the tank about 2â€. Flushed. Checked for leaks. Flushed the tank 10 times and checked for leaks. No signs of any leaks or water. Spoke with customer about new toilet components. Thank you for choosing CPI!
Customer flush valve was allowing water to floes freely into the bowl. The gasket had been damaged and after removing the valve I found a crack in the seat. Removed old flush valve and installed a new aqua piston. Tested flush valve and checked for leaks. Customer also has a bathtub handle that needed to be tightened down. Tightened handle but it canâ€™t tighten all the way as the plastic is damaged. Spoke with customer about being careful with the handle as it might slip off again. She will want this repaired at a later date. Thank you for choosing CPI!
Completed KCM annual club safety and maintenance inspection. Inspected all visible plumbing in the home, tested all toilets, tested all emergency stops, tested all faucets, tightened all under sink drain piping, tested shower, drained and flushed hot water heater, and tested water quality. The homes plumbing is working as designed with no visible issues. The homes hot water heater is a Bradford White 50 Gallon gas, and is 7 years old. The water heater is working as designed. Water quality report: Hardness- 4 (good) PH- 8 (good) Iron- 0 (good) Pressure 50psi (good) While on site the customer noted his kitchen sink drain is broken. Presented pricing to repair the drain. The customer accepted the pricing. Removed the existing piping, installed new under sink waste piping components and made necessary connections. Ran a large volume of water through the new waste piping and inspected for leaks. No leaks exist and the kitchen sink drain piping is working as designed. Thank
Customer called in with a toilet that wonâ€™t flush. Possible mainline clog on septic. Provided pricing to pull the toilet and inspect the mainline with a sewer camera. The customer declined due to price. He has another company that will replace the sewer line for him, and has already received a price from them to do the work needed. Charged a dispatch fee. Thank you for choosing CPI Plumbing & Heating!
Customer called in with a broken lavatory sink. Arrived on site and inspected the issue. The lavatory sink is cracked and the drain pop-up assembly is broken and stuck closed. Provided pricing to replace the sink, faucet, and drain assembly. The customer accepted the pricing. The faucet is a special order. When the new faucet arrives we will call to schedule the work. Thank you for choosing CPI Plumbing & Heating!
The water leak is located on the third floor in the mechanical room between the two hydronic water heaters on the recirculation pump. On the ground level there is an electrical room with multiple breaker panels. The breaker panel with the label that says house panel is the electrical box that house is the power for that mechanical room. It is labeled circulating pump and is number 25. That breaker also turned the power off to the two water heaters. I confirm that the power was off to the pump before disconnecting the wires. I turned the water off by isolating both sides of the pump. I then cut the pump out and began the fabrication of the new pipe supports and that will suspend the new pump so it doesnâ€™t ride on the other water lines under it. With a supports in place I then ran the new pipe through the supports and hung the new pump. Checked for leaks after turning on the water and then double checked for leaks. After the pump there I installed a bleeding valve to purge the recircul
Confirmed with customer that one toilet continuously clogs and all other fixtures in the house are draining properly. Gave estimate to auger and pull toilet. Also gave estimate to pull toilet and camera drain line. Customer decided Just to auger toilet at this time. Retrieved wax from using auger down toilet suggested pulling toilet and replacing wax seal customer declined at this time. Verified Toilet is draining properly. Thank you for choosing CPI Plumbing and Heating.
Arrived onsite to compass health, compass health has a hot water boiler, 4 apartments each has a thermostat, three of these thermostats had no display at all. One of them had a display and the tenant had informed me that the heaters and thermostat were working correctly. The other rooms had informed me that the thermostats, and heaters had not worked while in these rooms. Some of them donâ€™t work at all, some of them over heat. There is an additional zone which covers the two offices, and a common area. Each thermostat uses its own pump and pump relay that sends voltage to the pump when the thermostat is calling. Two of these pumps were running. Three of them were not running which aligns with the fact that three of the thermostats have no display. The boiler kicks on gets flame, the inducer motor runs, and it reaches temp at about 180 degrees, it then shuts off and repeats the cycle. Low water cut off works properly. The entire down stairs office area works, thermostat sends a signal
Arrived on site. Customer complaint of kitchen faucet leaking from base of faucet, running under the sink due to no caulking / putty and causing under sink damage. Provided options to rectify the issue. Explained to the customer that due to the push pull style emergency stops that there is no guarantee or warranty if they start to leak when installing a new faucet. Turned off water to the faucet. Removed existing kitchen faucet. Provided and installed a new Kohler simplice kitchen faucet. When restoring water to the kitchen faucet the cold emergency stop started to leak. Provided options to replace with new 1/4 emergency stops. Shut off water to the home. Drained excess water through fixtures inside the home and an outdoor hose bib. Removed existing hot and cold emergency stops under the kitchen sink. Provided and installed new 1/4 turn emergency shut off valves under the kitchen sink. Restored water to the home. Bled out the excess air through the outdoor hose bib and other fixtures i
Confirmed with customer that one toilet in the menâ€™s restroom has been not flushing for the last week. Pulled toilet and found half of a Budweiser can stuck at bottom of toilet. Removed piece of can and used auger through toilet as courtesy to verify toilet is clear. Used camera down toilet drain line verifying mainline is clear. Reset toilet and tested verifying proper drainage and no leaks present. Thank you for choosing CPI Plumbing and Heating
Confirmed with customer that another water line burst in crawl space on a flow control coupling separate from the coupling we removed previously. Water to the house was shut off at arrival. Since multiple flow control couplings have failed we removed 3 flow control couplings and installed new pex fittings and pex piping. Turned water back on to building verifying no leaks present. CPI strongly recommends getting water lines replaced in crawlspace. Thank you for choosing CPI Plumbing and Heating.
CPI is not responsible for any damages due to failure of existing plumbing. Confirmed with customer that water line in crawlspace was leaking. Customer has repaired multiple sections of cpvc water lines one of the connections had failed. Water to building was off at arrival. Removed damaged section of water line and installed new pex piping. Turned water back on to building verifying no leaks present. Gave customer estimate to replace all cpvc in crawlspace to eliminate future leaks. Thank you for choosing CPI Plumbing and Heating.
Replaced toilet with pressure assisted kohler toilet as proposed, also basket strainer in kitchen sink needs to be replaced. Removed old round front toilet and installed new kohler pressure assisted toilet. Tested verifying proper drainage and no leaks present. Removed basket strain in kitchen sink due to leak and installed new strainer, tested sink verifying proper drainage and no leaks present. Thank you for choosing CPI Plumbing and Heating.
Performed toilet drain line repair in crawlspace as proposed due to leak. Removed toilet and flange, fastened cast iron vent to floor and cut out all cast iron in crawlspace. Set toilet flange and hooked drain piping together. Reset toilet verifying proper drainage and no leaks present at toilet or in crawlspace. Thank you for choosing CPI Plumbing and Heating.