Tried hard to solve our problems. Provided great feedback.
Technition was excellent. Answered all my questions. Excellent call mmunication skills and knowledge of his craft. Would not hesitate to use him again.
looked up the price of roll valve and it was about $20.00, parts and labor were $460.61. The labor was $420.60 ?????
Quick, clean, polite and kind
Stephen is great. Prompt and easy to work with. We appreciate him. Thanks
Good Job ...Professional, knowledgeable, timely, stayed til it was "right"
Water pressure is higher now, I hope that is ok, cannot remember what he put it at. I am still waiting for the paperwork to reach my email, Cynthiamann1952@gmail.com
If you work done contact CPI and request Henry do the work, you won't be sorry
Henry and his crew are very professional and make sure you are happy with all the work being done, strongly recommend Henry for any work needed
Customer called about a water leak. Upon arrival, Stephen showed me the leak in the mechanical room. Leaking 90 had already been removed, the line capped. 1/2” copper pipe running to the the right hand side mixing valve. Provided pricing to repair the leak, customer accepted. Isolated system, cut the pipe slowly and drained the water. Removed cap. Attempted to solder, water would not stop running back. Isolated more and more valves until water stopped coming back. Soldered a new 90 with two couplings. Opened all valves slowly, no leaks detected. Mixing valve putting out same temperature as left hand side valve, 138 degrees Fahrenheit. Cleaned work area. Thank you for choosing CPI!
Customer called about a leak at her water heater. Upon arrival, inspected area. Customer also mentioned that the limit switch would pop often. Water heater is inside a closet next to a softener. Customer moved in about a year ago, softener was installed right before. Provided pricing to perform diagnostic work with options for potential repairs. Also provided pricing for a new water heater install. Customer financed through Greensky and accepted pricing for a new water heater. Isolated tank from power and water, drained. Tested incoming power, 240v across, 120v per. Removed tank, installed new pan and pan drain to exterior. Installed new 50 gallon electric water heater with new flex supplies. Ran T&P drain in cpvc, connected onto the existing copper drain. Routed softener drain into T&P drain as it was before. Filled tank, purged air, powered on. Tested upper thermostat and element, 240v across, 120v per, 18 amp. Tested lower thermostat and element, same result. Caulked new drain hole
Arrived on site customer stated that angle stop underneath lavatory sink was leaking . Verified that leak was coming from angle stop and was under warranty. Informed customer work required and explained that it would be under warranty. Shut water off to home, replaced angle stop and tested for leaks. No leaks found after install. Noticed that lavatory faucet had no plumbers putty at base of faucet removed and installed plumbers putty to plastic plate. Checked second bathroom for leaks at angle stops, no leaks found. Searched for leaks at kitchen sink angle stops and found very small leak. Informed customer and tightened at this time leak is no longer present and informed customer of findings. Went in to crawl space to inspect insulation for wet spots, all insulation is dray at this time with no signs of mold,informed customer. Customer requested water test analysis, stating they haven’t had it done and wasn’t sure of condition. At this time water has 3 grains of hardness with a P
I arrived at the customer’s home. I spoke to the homeowner’s daughter and she told me that the right side compartment of their kitchen sink has not been draining well. I provided her with an estimate to perform a diagnostic to figure out if the problem was within the under-sink tubular waste or if it’s a problem located farther down the drain line. She signed off on the diagnostic. I began by laying out a rug in front of the kitchen sink cabinet. Then I removed the the old tubular waste piping. I immediately noticed that the problem was that the tubular waste was plugged up with scum. This means that this was the reason why the right side compartment has began backing up. The homeowner’s daughter mentioned that she would like to just replace all of the under sink tubular waste piping. I provided her with an estimate to replace all of the tubular waste piping. She signed off on the work. I began by completely removing all of the remaining tubular waste piping. Then I began fabricating t
Arrived on site to preform annual maintenance inspection. At this time all fixtures in home are working as designed with no issues. Drained and flushed water heater during service, flushed water heater five times to ensure as much sediment was removed as possible. Preformed water test analysis, Ph is 6.0 with an iron level of 0.0. No hardness was found. Informed customer of findings. Cleaned area after service. Thank you for choosing CPI Plumbing and Heating Inc.
Arrived on site customer stated main line was backing up and had started to come up through floor drains. Gave pricing options customer accepted at this time. Ran drain cleaning equipment up to 65-70 feet and was able to clear blockage ran water to ensure no blockages would occur. Was able to camera line and record video of main line. At roughly 30 to 40 feet there is build up found on the sidewalls of the cast iron pipe, And at roughly 50 feet I was not able to get the camera past fitting. Customer is fully aware and was present when line was being inspected. Customer also took personal documentation for his records and is aware of issues. Thank you for choosing CPI Plumbing and Heating Inc.
Arrived on site home owner stated that a pin hole leak was found on a copper pipe and was continuously leaking. Home owner stated water was already shut off. Gave pricing options to landlord, landlord accepted at this time. Removed damage piping and repaired as necessary. Restored water to home and inspected for leaks. No leaks found during search. Cleaned work area and removed wet insulation. Informed homeowner of work completed and searched for leaks again. No leaks found. Thank you for choosing CPI Plumbing and Heating Inc.
Customer’s mainline is blocked affecting all bathroom fixtures on one side of the house. Customer would like us to send a camera down the roof vent to inspect and attempt to clear blockage through bathroom toilet. Customer has recently had his septic pumped and has not had a mainline stoppage at this home in his 10 years here. Customer had already pulled toilet and sent auger down the line and through the clean out in the basement. Will return with helper to get on the roof and send camera down the vent Monday or Tuesday of next week. Customer put down half of estimate to get on schedule. Return trip: 11/29 Returned to customer’s house and flushed the toilet several times while running the shower to recreate the issue. The toilet backed up after a couple of flushes. We removed the toilet and sent the camera down the line for inspection. At 14 feet we found a blockage consisting of toilet paper and possibly wipes. Sent the auger down the line and cleared the blockage. Reinserted the ca
We got in touch with Navien tech-support and after submitting a warranty claim while testing the unit. It was determined that the heat exchanger is cracked and that is why water is leaking out even though the unit is not running, there should never be water dripping out of the condensate trap when the unit is not turned on. The unit is over 12 years old so it is outside of the manufacturers warranty also the manufacturer does not make that heat exchanger anymore. They have moved onto three generations past that model. There are no parts so the next step is to pull this unit and replace it with another tankless water heater I am sending over a quote. We install Naviens the same model in fact but the newer generation.
Day 1: I called and spoke to Kevin the maintenance person on the phone to verify it was an acceptable time to head over to the Senior center. Arrived onsite. Then Kevin showed me what was happening with the leaking toilet. When the toilet gets flushed it leaks out of the closet flush valve. In order to take the closet flush valve apart I would need to shut water off at the control stop. When I went to turn off the water at the control stop I realized the control stop would just free spin, and not fully shut off the water. Last time I was here this problem did not occur hence why I was able to replace the closet flush valve last time. Now that the control stop has gone bad I will need to shut off the water to the building to remove and replace it. I spoke with Kevin and explained that I will need to shut off the water to the whole building. He told me we should reschedule this job for next week. Day 2: I called and spoke to Kevin the maintenance person on the phone to verify I could s
Fan part #30008834a Customer stated tankless water heater would stop getting hot water and customer would have to reset unit. Provided estimate to perform diagnostic and customer agreed to work. Spoke with Lamar from tech support who stated fan needs to be replaced. Will provide estimate for replacement of fan. Thank you for choosing CPI plumbing and Heating.
Customer’s shower valve would not turn off. Shower valve was installed by previous employee and under warranty. Customer had water shut off to the house to turn off the shower. I removed the trim plate and noticed the metal coupling connecting the shower valve handle to the shower valve had slipped off. I reattached the coupling and tightened down the valve trim kit which was loose and not allowing the handle threads to tighten properly onto the valve assembly. I reattached the handle and trim plate. Verified proper handle operation. Turned on water to house. Tested shower valve and handle was working properly. Verified 120 degrees water temperature at shower head. Caulked around trim plate. Cleaned up workspace. Thank you for choosing CPI Plumbing and Heating.
Customer has tankless unit and tank type water heater which is connected to the furnace. Heating technician to be sent out separately to drain and flush tankless unit per request by management. Inspected bathrooms, kitchen, crawlspace, utility room, and outside hose bibs. No leaks found in water or drain piping throughout the house. Crawlspace appears in good condition with no signs of leaks. Sump pump appears to be in good condition and is connected to power. Water pressure at hose bibs is 50 psi. Hot water temp at faucets is at 114 F. Water quality test at sink shows 1 grain of hardness, 0 iron, and 6.5 ph. Customer would like to see if they can have both tankless and tank type water heater serviced and will possibly sign up for silver membership during return trip by heating tech. Thank you for choosing CPI Plumbing and Heating.
We had to cut several feet of pecks pipe out and drill some holes to reroute the lines that were hanging freely then being that they were exposed they insulated them and strap them to the bottom of the floor joist. On the waste piping we cut out a large section of 2 inch and 3 inch we had to change out some of the fittings because they are not code to be laid on their back and installed also the vent for the toilet was run out the back and that is not code approved either we started from scratch re-waste piping half of the house in the crawlspace.