Josh and Ryan were great! Polite, clean and communicated everything. Thanks guys!
I am happy with the repair, it was done within 2 days after I called. both repairmen were pleasant and quick, they cleaned up after the work and provided advice to prevent recurrence of problem in the future.
Trevor was very helpful in assessing the situation, providing updates, and fixing our plumbing issue.
It was much appreciated to have such a quick response. Stephen was prompt, called when a delay was expected and fixed my problem quickly. Very impressive young man!
Excellent service, prompt, courteous, professional, thorough. Asron is awesome.
CPI needs to be very proud of the level of some of their new and younger employees, of which we have had the need for their expertise and service. They are very thorough and exceptionally polite and courteous. This again pertains to Aaron for our plumbing service call. We can't say enough about his professional level of service, as well as a very personal employee. Just excellent! 10 STARS!!!!
very professional, great follow through and fast
CPI came out and and gave me a quote to replaced my furnace. They came in within a week and replaced the furnace in a timely manner. Davis and his partner were fast and efficient and cleaned up their area. I am very pleased with my new furnace and how everything was explained to me.
Arrived onsite to customers complaint of no heat from boiler, discovered that pilot light on boiler is out, this is not related to any work done October 19th. Started off on diagnostic, customer explained that it might’ve been blown out due to combustion air grill that runs to exterior. I stated that it could be possible but it could also be an issue with the boiler. Attempted to relight pilot, pilot would like remain lit. Tested thermocouple the correct range is between 15-35 millivolts it was reading 16 millivolts. Customer approved replacement of thermocouple, replaced and tested operation. Issue with pilot lighting is resolved. Boiler is fully operational after replacement of thermocouple. Pump kicked on and is pulling 0.62 amps rated for a maximum of 0.72 amps. Home may take a while to fully heat up. Supply piping is hot, return piping is warm, as the unit runs longer the return piping will reach about a ten degree difference from supply piping. Thank you for choosing CPI Plumbin
Arrived at customer’s business and found two toilets backed up. We vacuumed out the remaining water from the toilet in the first bathroom on the right hand side closest to the parking lot exit door. We removed the toilet and sent the camera down the line. We found a blockage at 20 feet and began using our auger to attempt to clear the line. After attempting to clear the blockage with no success we removed the second toilet and found a blockage just below the flange to the right. We vacuumed up the blockage and put the camera down the line. Was able to clear, ran water to ensure no stoppages would occur, used camera to inspect the rest of the line, no blockages found. Reset toilets and flushed multiple times. Tested for leaks no leaks found during search. Used clear caulking around toilets and cleaned area. Inspected for leaks a second time no leaks found during search. Informed customer of work preformed. Thank you for choosing CPI Plumbing and Heating Inc.
Checked customer complaint about a leaking PRV. The customer had a leaking PRV that he needed replaced. The customer also had a gate valve that also needed to be replaced. Presented customer pricing to replace the PRV and the gate valve with a ball valve. After pricing was approved I laid down a rug to protect the customer’s floor from damage. I cut out the existing PRV and shut off valve. Performed installation of the new PRV and shut off valve. After the new shut off valve and PRV were installed I turned on the water and tested for leaks. I set the water pressure to 60 psi as per customer’s request. The new PRV and shut off valve performed as designed and there were no leaks when last checked. The customer was happy with the new PRV and Shut off valve. Thank you for choosing CPI Plumbing and Heating.
Performed Rough-in plumbing as proposed. Due to water conditions on existing wood subfloor assembly, customer did not want mortar bed or expansion formed installed underneath shower stall.
Customer stated garbage disposal had something loose inside disposal causing loud noise when being used. Provided estimate to attempt to remove obstruction also provided estimate to replace garbage disposal. Customer decided to get disposal replaced. Removed 1/3 hp garbage disposal and installed new 1/2 hp disposal. Connected drain piping and dishwasher drain to disposal. Tested verifying new disposal is functioning properly and is quite. Verified no leaks present. Thank you for choosing CPI plumbing and Heating,
Additional invoice to collect the cost of diagnostics performed on 11/25. Brannigan's water leak diagnostic did not save to the invoice and the 309.47 he collected while onsite saved as a credit to the customer account.
Arrived at customers house Customer stated that they would like a new toilet as well a new angle stop for the toilet Gave customer pricing to replace them Customer wanted to move forward with estimate Started to perform work proposed Turned water off to apartment 119 The shut off valve only works for the bathroom Removed old shut off Installed new 1/4 turn shut off valve Removed old toilet Installed new pressure assisted toilet Turned water on to the apartment Checked for leaks No leaks present Flushed new toilet 20 times Checked for leaks No leaks present Cleaned up work area Checked for leaks No leaks present Applied clear caulking around toilet Thank you for choosing CPI Plumbing and Heating
Checked potential call back on toilet. The toilet was pulled and reset so that the main line could be cleared. The customer called about a leak from the new supply line. The customer informed me there was no damage caused. I discovered a leak on the supply line. I replaced the supply line and tested for leaks with the customer. There were no leaks when last checked on the new supply line. There was no charges for today as the supply line was covered under warranty. Thank you for choosing CPI Plumbing and Heating.
Arrived onsite to customers complaint of Luke warm water. Discovered that the gas valve on the water heater was set between hot and low. Turned up to hot. Checked crawl space for leaks on hot side. Confirmed operation of recirc pump. Checked to make sure cross over manifold under sink was not leaking cold into hot side. Once water heater was up to temperature we grabbed customers and had them confirm that the issue was resolved. Temperature at far side bathroom was 112. Issue was tank temperature was turned down too low. Thank you for choosing CPI Plumbing and Heating Inc.
Customer called about a leaking drain pipe in their boiler room. Upon arrival, customer explained that they had found water around the base of the pipe where is enters the slab as well as on top of the hub of the wye. Inspected drain, flushed master toilet until we could see water appear. Leak was at a 3” abs 45 about 4’ off of the ground. A crack had formed beneath the 45. Showed customer the crack. Provided pricing to make the repair, customer accepted. Advised customer not to use any upstairs fixtures or drains. Cut out the 3” 45. Reamed pipe, installed a new section of 3” pvc dwv with a 45 and connected to the existing abs with two mission bands. Waited for glue to cure, flushed master toilet ten times while running lavatory sink. No leaks detected. Cleaned work area. Thank you for choosing CPI!
Arrived at customers business Customer stated that the upstairs kitchen has a stoppage and would like an estimate for a new garbage disposal Notified customer that drain cleaning is an attempt only and CPI does not warranty or guarantee drain cleaning Customer acknowledged and agreed Customer stated that for today he would like to just move forward with the drain cleaning Started to perform work proposed Removed cleanout cap Upon removing cap there was a solid waste deposit that was blocking the waste piping The blockage went further down the line Notified customer what was found and that we would only be able to push the rest into the mainline to drain Customer acknowledged and agreed Used drain cleaning equipment to clear stoppage After multiple attempts the stoppage is cleared Ran water from the sink Load tested sink Checked for leaks No leaks is detected Sink is draining as designed Ran water from sink again Water is draining as designed Cleaned up work area Checked for lea
Performed work as proposed. Replaced 20 feet of 4 inch mainline in crawlspace that was broke and leaking sewage. Tied onto drain for washing machine and kitchen drain. Rerouted toilet drain for master bathroom in order to get proper grade. Tested fixtures verifying no leaks present. Remaining Sewage in crawlspace can now be cleaned out. Thank you for choosing CPI plumbing and heating.
Arrived at customers house Customer stated that he has a leak and is going into the garage Performed diagnostic Upon performing diagnostic noticed the toilet is leaking from the flange and the angle stop as well Gave customer pricing to repair leaks Customer wanted to angle stops replaced Started to perform work proposed Turned water off to the house Drained remaining water to the house Cut off section of copper piping Installed new section of copper with new angle stop Removed angle stop for bathroom faucet Noticed the gasket to the faucet was damaged Notified customer that the gasket was compromised Customer stated that he will get new one Replaced old multi turn angle stop with 1/4 turn angle stop Turned on water to the house Tested for leaks No leaks present Cleaned up work area Checked for leaks No leaks present Thank you for choosing CPI Plumbing and Heating
Checked customer complaint about a clogged main line. The customer had a clogged main line and needed it cleared. Presented customer pricing to attempt to clear the main line with an auger. After pricing was approved I laid down a rug to protect the customer’s floor from damage. I pulled the toilet and performed the augering. At about 16 feet I hit the obstruction. I used the power feed to break up the obstruction. The line drained down and I performed a drain test with the customer. When I removed the cable I also removed large quantities of hair. I ran large quantities of water down the drain to test for leaks. The drain performed as designed and there were no leaks when last checked. I reset the toilet and made sure there were no leaks when the toilet was flushed. The customer was happy that the drain was cleared. CPI does not warranty or guarantee drain cleaning. Thank you for choosing CPI Plumbing and Heating.
Arrived at the customer’s house to look at toilet.customer stated that toilet wasn’t flushing. Discovered that the flush handle was broken. Gave customer the pricing to replace handle. Customer strongly declined.