Once again the CPI team has responded with professionalism and detail as we continue to improve and repair our 20 year old home.
He's not finished yet 😊
All of the plumbers we have worked with at CPI have been very professional, respectful, and have communicated clearly with us. The office staff responds promptly to inquiries, is very polite and friendly, and always gets back to you in a timely fashion. Prices are very competitive. I highly recommend CPI.
Your employee was very world class on knowing his assigned task.
Davis is a great advertisement for your company- prompt, conscientious & thorough!
Our technician, Brenden Tully , was very professional. He called when he was on his way. He gave us options to fix our plumbing issue. He didn't rush us for a decision. He explained everything that he was doing. He even finished the project in less time than he originally stated to us. WOW! Great guy! 5 stars! Highly recommend this technician and CPI!
Davis troubleshot and quickly repaired the problem. Thank you!!
Andy kept me well informed throughout the process.
Jose was great! Super professional.
Brannigan and his apprentice were polite, informative and professional. Though their quote was close to another I had recently received, the way they explained the job and including possible roadblocks (and solutions) went a long way with me in deciding who to go with. So much, that I accepted the quote while they were here and paid the deposit. While the job has not started yet, I expect these two gentlemen will be professional and thorough.
Installed backing and brackets on the upright spraying rod for the commercial faucet to allow it for mobility and security
Installed a new 95% American Standard furnace. Reconnected existing venting, installed a new 1/2 Gas Valve. Hooked up electrical and installed a new condensate line. Ran furnace for about 30 minutes insuring everything was working properly. The furnace was pushing out 132 degree air with no CO. Checked for gas leaks. Posted permit and checked out with customer. Thank you for choosing CPI Plumbing & Heating Inc.
Mr. Sheehy called and gave description of a water leak on their Bradford White water heater. Performed diagnostic on Bradford White water heater and found there was no leak on the water heater or signs of leaks on the walls by the water heater. There was only water underneath the water heater. I then entered into the crawl space to to check the water piping. I discovered that there was a leak on the water supply to the water heater at or right above the floor. We gave the Mr. Sheehy pricing for replacing the pipe. Mr. Sheehy understood that we would need to remove and reset water heater as well as take a piece of dry wall out in order to replace the pipe. We are setting up a time to schedule the repair for Mr. Sheehy Thank you for choosing CPI Plumbing and Heating.
Work approved and rescheduled for November 4
Performed Plumbing maintenance and safety inspection. When I arrived Mr. Goldfarb showed me his sink that was draining slowly. Mr. Goldfarb informed me that he had used a plunger to unclog his sink which he said seemed to have worked. I filled sink up to the top and let it drain. The drain worked at great capacity. Mr. Goldfarb then declined any drain cleaning and only wanted the inspection performed today. I performed the inspection starting by checking incoming water pressure and temperature. The pressure was at about 68 PSI. The incoming temperature was at or below 120 degrees. I then performed the inspection on the water heater. All components of the water heater performed at great capacity. I then drained and flushed water heater to clean out sediment. After the water heater was drained and flushed I refilled the tank and reset to owners previous temperature setting. I performed inspection on all other plumbing fixtures in the house. All plumbing fixtures in the kitchen, bathroom
Customer called in with a leak under the kitchen sink and a broken main water shut off. Arrived on site and inspected the issue, the main water shut off is an older gate valve and is not functioning. The hot water emergency shut off valve under the kitchen sink is broken and not functioning. Provided pricing to replace these items, the customer accepted the pricing. Removed the existing hot water emergency shut off valve, installed a new quarter turn valve and reinstalled the faucet supply line. Removed the existing main water shut off located in the corner of the homes garage. Installed a new quarter turn main water shut off valve. Restored water to the home and inspected for leaks. No leaks are present and the homes Plumbing is working as designed. Thank you for choosing CPI Plumbing & Heating!
Customer called in with a leak in the crawlspace. Arrived on site and inspected the issue. The customerâ€™s main water line has come apart at a Ford coupling where the pipe transitions from Poly to Pex type piping. The Ford fitting does not appear to have been properly tightened. Provided pricing to attempt to repair the coupling and properly tighten the fitting. This repair has no warranty or guarantee as it is existing piping and fittings. The customer accepted the pricing. Pricing to replace the fitting will be provided in the event the fitting fails. Entered the homeâ€™s crawl space, removed the existing Ford coupling, cleaned the pipe mating surfaces, reinstalled the coupling and tightened to factory specifications. Restored water to the home and bled air from the system. Tested the system at full pressure and inspected for leaks. The homeâ€™s plumbing is working as designed with no leaks present. Thank you for choosing CPI Plumbing & Heating!
Arrived onsite discovered that three thermostats were set to cooling mode and one thermostat was set to heating mode, the back offices were all getting air conditioning and the front office was not calling for heating because the air conditioning had priority over the heating. The system cannot run both air conditioning and heating at the same time. Set every thermostat to auto mode and set the temperature to 68 or 66 degrees in each zone. Informed the customer to only adjust the heating number to the temperature you what it at, if you adjust the cooling temperature below he room temp it will put it in a call for cooling. Lobby thermostat was set to 71 degrees on the schedule and they only wanted it to be 66 degrees in there. Customer also wanted the filter replaced today. Presented pricing and went ahead and swapped it out. Thank you for choosing CPI Plumbing and Heating inc.
Arrived onsite to replace T6 Pro Series Smart thermostat. Installed new thermostat and programmed. Insured the thermostat was heating and cooling and it was. Customer will set up WIFI portion of the thermostat himself. Thank you for choosing CPI Plumbing and Heating Inc.
Performed diagnostic on hydronic heating system installed by CPI System has not been working because sequence was interrupted by actuator head being placed on valve that was left removed for single zone use. System is not hooked up for multiple zones although piping and wiring was ran for dual zone option. Tested system is heating properly pumps are running and thermostat is working properly No warranty on any plumbing tampered by others
Performed safety and maintenance inspection of home. Customer stated kitchen faucet hose was getting stuck. Looked at faucet hose under sink and determined the lock nut had slipped and was causing the hose to rub onto the edge of the countertop. Loosened and adjusted hose to have less resistance but advised replacement. Customer wishes to purchase own faucet and reschedule to have us install. Showed customer Fergusonâ€™s website. Talked to customer about shut off valves needing replacement on the main and on the water heater. Also discussed outside hose bib replacement. Customer would like to schedule the shut offs and hose bib at a later date. Thank you for choosing CPI!
Customer complaint of no hot water, hot water coming and going. Gave option for replacement and diagnostic. Claudette decided to move forward with water heater replacement. First drained and removed existing water heater. Installed new 50 gallon natural gas Bradford white water heater. Once new water heater was installed I then began to fill the tank. Once the tank was full i then purged air and water from hot line and existing recirculation line. Double checked all my connections for leaks. No leaks at this time. Cleaned up work area. Thank you for choosing CPI plumbing and heating.
Responded to customer complaint of leaking 50 gallon HTP installed in garage. Customer stated that both him and his wife had been unhappy with this tank since the original installation 7/23/2018. Model#EVR052C2X045 Serial #068017H2029062. He reminded me of the multiple visits from CPI following the installation and his lack of hot water. Full diagnostics were performed including but not limited to: checking for cross over connections in home, crawlspace piping/ insulation inspection, water heater draw down, confirmation of operation sequence, voltage and amp draw of elements. One of the visits even included bring the factory rep. to the site (Dave Orton from Ridgeline mechanical) This included factory replacement of factory supplied both upper and lower thermostats. At this point Customer was still completely unsatisfied with the HTP electric water heater and now that it is leaking is 100% adamant against a direct replacement or repair option of the HTP. I confirmed that t
Arrived on site. Confirmed that 3 year old indirect fired water heater is leaking. Controls for heating system are also experiencing issues. I will connect with Steve Murry to begin process for water heater replacement and heating system diagnostics and trouble shooting
10/15 Installed washing machine drainline and water supply Installed ice maker supply and valve 10/23 installed sump pump chamber pump check valve and service shutoff with discharge line to outside location electrical to be done by others, connected owners extension (temporary power) Need to return for hydronic heating repair dryer vent rough in has not been done or charged for this will need to be scheduled