To the Executive Team of Hobaica: I wanted to send an email to address a quote of service that we acted upon and paid today. First, let me start by saying the tech that came out (Ron J) was amazing. His customer service, thoroughness and professionalism was impeccable. On a scale of 1-10, Ron gets a “20”! As for the company, I feel beyond scammed and taken advantage of based upon what we were charged today. As a common business practice, I called your mainline to get an itemized receipt for accounting purposes. I was told they could not provide that information. I asked how much was labor per hour, they could not provide that rate to me as well; I was told that everything was based on a flat rate. I asked who could I call to find out the information, they could not provide me with a contact person either. We were quoted and paid $548.70 for a blower relay (not including the $99.00 we paid yesterday to have you come out), through personal research after the fact, I discovered the part only cost est $70; so basically we were scammed into paying $478.00 in labor (or flat rate) for a job that took less than an hour. Because of Ron, we were interested in inquiring and maybe signing a maintenance contract with your establishment (3 Suites & 4 Units) for service, but having been scammed out of so much money, we have decided to look elsewhere. We received your information from one of your current customers (another establishment); however, I regret to inform you that I will be contacting them this weekend to let them know how we were treated. Again, Kudos to Ron, he is an amazing tech! Hobaica, as a new customer, I am highly dissatisfied.
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Amer was efficient and answered my questions. He also helped me choose the maintenance plan to purchase.
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Hobaica does a great job on our semi-annual air conditioning and furnace service checkups.
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Surprised when systems are relatively new and 'checked-out' by Hobaica Challenge to get service when HOA precludes service vehicles on site after customary business hours … delays carried over for two days
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I have used Hobaica services for the last five years and have not been disappointed.
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Commercial maintenance bill for change only for air-conditioning systems do it. If his self-esteem every three months
Commercial air conditioner diagnostic service call for not cooling
ANNUAL TCC GOLD 2 UNITS BI-ANNUAL INSPECTION & PLUMBING INSPECTION - 09/2020
After hours diagnostic back passenger and outdoor family to replace and test out clean
Performed residential service on two units. Evaluated operations in cooling and relayed my findings with owner. Thank you for choosing Hobaica services.
Pick a part start capacitor and relay start assist kit for temperature sucker for a ticket star every time in the hot desert package heat pump trane
Perform preventitive maintenance. Check electrical and mechanical controls. Checked compressor operation and refrigerant pressures. Inspected outdoor fan motor and bearing. Inspected indoor coil.
Perform maintenance on a York gas pack. Checked filter, thermostat operation, return and supply temperature, refrigerant pressure, compressor, indoor and outdoor motor amps, capacitor, tightened electrical connections, indoor and outdoor motor amps, capacitor, tightened electrical connections, indoor and outdoor coil, drain pan/line is clear, rinsed outdoor coil with hose. Thank you for choosing Hobaica Services.
Performed commercial repair on east Trane package heat pump, replaced intermittent time delay relay for the blower motor. After I did cycle in cooling checked operation. East unit is operating properly in cooling. Thank you for choosing Hobaica services, Ron J.
Waived plumbing service call fee at time of pcp and customer switched to gold tcc, 20% discount for furnace/Ac, from 2009, 10 years old. I Plunged out master toilet to get flowing again. Discussed age of toilet uses more water than normal and water prices are going up a lot. New toilets would save.
Perform bi annual service for a Lennox gas split system.
