Overall Experience
Friendliness
Quality
Satisfaction
Overall Experience
Friendliness
Quality
Satisfaction
Overall Experience
Friendliness
Quality
Satisfaction
To the Executive Team of Hobaica: I wanted to send an email to address a quote of service that we acted upon and paid today. First, let me start by saying the tech that came out (Ron J) was amazing. His customer service, thoroughness and professionalism was impeccable. On a scale of 1-10, Ron gets a “20”! As for the company, I feel beyond scammed and taken advantage of based upon what we were charged today. As a common business practice, I called your mainline to get an itemized receipt for accounting purposes. I was told they could not provide that information. I asked how much was labor per hour, they could not provide that rate to me as well; I was told that everything was based on a flat rate. I asked who could I call to find out the information, they could not provide me with a contact person either. We were quoted and paid $548.70 for a blower relay (not including the $99.00 we paid yesterday to have you come out), through personal research after the fact, I discovered the part only cost est $70; so basically we were scammed into paying $478.00 in labor (or flat rate) for a job that took less than an hour. Because of Ron, we were interested in inquiring and maybe signing a maintenance contract with your establishment (3 Suites & 4 Units) for service, but having been scammed out of so much money, we have decided to look elsewhere. We received your information from one of your current customers (another establishment); however, I regret to inform you that I will be contacting them this weekend to let them know how we were treated. Again, Kudos to Ron, he is an amazing tech! Hobaica, as a new customer, I am highly dissatisfied.
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Satisfaction
Amer was efficient and answered my questions. He also helped me choose the maintenance plan to purchase.
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Overall Experience
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Satisfaction
Overall Experience
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Overall Experience
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Hobaica does a great job on our semi-annual air conditioning and furnace service checkups.
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Satisfaction
Surprised when systems are relatively new and 'checked-out' by Hobaica Challenge to get service when HOA precludes service vehicles on site after customary business hours … delays carried over for two days
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MONTHLY TCC SILVER 1 UNIT BI-ANNUAL INSPECTION - MAY & NOV (12-4 arrival time)
Perform Quality Control Inspection on 1 system (8-12 arrival time) 2 YEAR INSPECTION AFTER INSTALLATION
Performed maintenance on a package heat pump system. Inspected: * Electrical connections * Amp draws * Capacitors * Motors * Bearing wear * Coil condition * Controls * Thermostat operation * Temperature split * Static pressures * Filter * Cleared condensate drain line * Duct seal at unit * Refrigerant pressures (R410a) Unit is functioning properly and efficiently at this time.
Danny U. Performed summer maintenance on Debra’s package heat pump. Thank you for choosing Hobaica!
Completed revive split heat pump system and a evaperative cooler. Cycled heat pump on cooling and checked refrigerant pressure, electrical, otors bearing, amp draws, run caps, coils, condensate drain lines, drain pans and operational. Cleaned and filled out ressevoir for evap cooler. Oils bearing, tested cooler pump and drain pump. Inspected belt and clean out distributors. Ran system and checked operational. Both systems are operational ok at this this time. Thank you for Choosing Hobaica
MONTHLY TCC SILVER 1 UNIT BI-ANNUAL INSPECTION - MAR & SEPT (8-12 arrival time) *Tom Only*
1 UNIT MAINTENANCE / MIGHT WANT TOT GET ANOTHER TCC PLAN I TRIED BUT DECLINED OVER THE PHONE
Performed bi annual service for two gas split systems. Cycled both gas furnaces on and checked safeties devices, electrical, motors bearing, amp draws, condensate drain pans, drain lines. Visual inspected heat exchangers and completed combustion tested . Found both furnaces are operational ok at this time. Recommend to install low level CO monitors, customer declined. also the filters need to replace. Thank you for Choosing Hobaica Services Please mail invoice to customer
Perform Commercial Maintenance visit (12-4 arrival time) Store open: 9:30AM-5:30PM Bi-Annual Equipment Service 1 Roof Mounted Cooling Unit 1-20x20x1 pleated filter
Hunt all over for wrong address for commercial property
