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To the Executive Team of Hobaica: I wanted to send an email to address a quote of service that we acted upon and paid today. First, let me start by saying the tech that came out (Ron J) was amazing. His customer service, thoroughness and professionalism was impeccable. On a scale of 1-10, Ron gets a “20”! As for the company, I feel beyond scammed and taken advantage of based upon what we were charged today. As a common business practice, I called your mainline to get an itemized receipt for accounting purposes. I was told they could not provide that information. I asked how much was labor per hour, they could not provide that rate to me as well; I was told that everything was based on a flat rate. I asked who could I call to find out the information, they could not provide me with a contact person either. We were quoted and paid $548.70 for a blower relay (not including the $99.00 we paid yesterday to have you come out), through personal research after the fact, I discovered the part only cost est $70; so basically we were scammed into paying $478.00 in labor (or flat rate) for a job that took less than an hour. Because of Ron, we were interested in inquiring and maybe signing a maintenance contract with your establishment (3 Suites & 4 Units) for service, but having been scammed out of so much money, we have decided to look elsewhere. We received your information from one of your current customers (another establishment); however, I regret to inform you that I will be contacting them this weekend to let them know how we were treated. Again, Kudos to Ron, he is an amazing tech! Hobaica, as a new customer, I am highly dissatisfied.
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Amer was efficient and answered my questions. He also helped me choose the maintenance plan to purchase.
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Hobaica does a great job on our semi-annual air conditioning and furnace service checkups.
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Surprised when systems are relatively new and 'checked-out' by Hobaica Challenge to get service when HOA precludes service vehicles on site after customary business hours … delays carried over for two days
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Hunt all over for wrong address for commercial property
TSTAT is going blank, she would like some one to take a look at it **run TCC maintenance ticket next, customer was asking when she called in, advised we need to check TSTAT first**
Returned to Remove and replace indoor coil and I replaced outdoor fan motor with fan blade. Removed Schrader cores, Recovered old refrigerant charge, brought up on steep roof all tools, torches, vacuum pump, recovery machine, recovery bottle, and refrigerant. I Waited for new coil before cutting out old. I received wrong coil with no distribution tubing. Correct parts are 3-5 days out so I recharged system with r410a and replaced Schrader cores to get customers heating again for now.
Perform Commercial Maintenance visit (11-4 arrival time) **filter change only
TCC Silver 1 Unit MONTHLY NWW TCC SILVER 1 UNIT BI-ANNUAL INSPECTION - MAY & NOV not first appointment, go to her house first before they are neighbors and schedule together.
Meet Brandon for drain training: "$69.00 Plumbing Service Fee ***TECH TO COLLECT, PAYING WITH CHECK*** TUB AND TOILET NOT DRAINING PROPERLY
Warranty Service Repair, tech to determine warranty (3-7 arrival time) SIMON OUT 10/8 FOR TCC SERVICE, CUSTOMER SAID COMPRESSOR WONT SHUT OFF UNLESS HE SHUTS IT OFF AT THE BREAKER
Air conditioning check up maintenance long time routine maintenance customer gas heating safety and reliability
Air-conditioning gas package unit maintenance modular home fall and winter tuneup
CUSTOMER REPLACED 2 VALVES UNDER THE BATHROOM SINK BUT BOTH ARE LEAKING FROM NUT ATTACHMENT AND DON'T HAVE THE TOOLS TO FIX
