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First off, Andy Hobaica came to our home and was extremely knowledgeable, charismatic, funny and most of extremely transparent. He looked in every area of our home and pointed out issues, potential issues and different options of AC's to us. We couldn't have been more satisfied with him. For Jorge Valenzuela and his team that came out.....EXCEPTIONAL SERVICE. He and his whole team worked diligently throughout the day and kept us in tow of what to expect and what was happening. They were extremely polite and kept my home clean as they were working in such confined spaces with a lot of insulation blowing around. At the end, they educated us on the new system and cleaned up and everywhere, including the sidewalk out in front of my home. They all were amazing.
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Chase is an excellent representative of your company. He is courteous, knowledgeable, helpful.
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Very pleasant and attentive to on site job. As for rating service, yes, however time will give this answer. Explained what he was doing and explained what needed attention in an understandable manner.
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Overall Experience
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Satisfaction
Just called for a water heater service. Chase did a complete check of the water heater, flushed it, and advised me of potential issues due to its age (16 years old).
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Great job as far as we can tell.
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Steven provided a high level of confidence in his knowledge, ability to assess and politeness. The following question of "rate the quality of service is hard to answer as time will answer this question.
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chase spent a good deal of time going over my new system and pinpointing the problem. he then spent time with us to show us how to program our thermostat with a schedule. he did a great job!
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Hobaica does all my service on my HVAC on a preventive and need to perform. Professional and complete. Servicemen have always been ver polite helpful and on time.
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Warranty outdoor fan motor (12-4 arrival time) $345.00 tech to collect
At arrival found system is maintaining 77 in the house today however customer reports system was down for several hours yesterday. Temp split is good 81/60. Blower relay appears ok and no loose wires. I Found thermostat very loose to the wall as well as loose from the subbase, unable to click it back in place and thermostat should be replaced or may cause intermittent issue. Previous quote of outdoor fan motor should be done, previous tech noted it overamping. outdoor fan motor only pulling amp
Commercial Maintenance Plan 8 hrs Fall Service: to include Shut Down on EVAPS - $1,655.00 ok to bill - 2M/16HRS (8AM arrival time) 2-2 Ton Mitsubishi Split Systems 1-4 Ton Trane PKG Unit 4-5 Ton Trane PKG Units 1-6 Ton Trane PKG Units 1-7.5 Ton Trane PKG Unit 28-Phoenix EVAP Coolers Filters: 16-16x25x2, 2-20x24x2, 2-20x25x2, 2-20x20x2, 2-15x20x2
MONTHLY TCC GOLD 1 UNIT BI-ANNUAL INSPECTION & PLUMBING INSPECTION
Completed heating maintenance plumbing inspection and electrical inspection
Perform $99 service special on a Lennox split gas/ac system.
