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Kevin was very professional and friendly. It was important to him that I understood what he was doing. That is greatly appreciated.
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An awesome technician who thoroughly went through my system to ensure trouble free operation for the coming cold season. He explained everything he was doing and ensured I understood how I could maintain the equipment and prevent problems.
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One of the best technicians we have ever had the pleasure of having!
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He is the best technician we have EVER had. We truly feel like he cares about our health issues and always has amazing solutions. Clean air inside is so important and he has been helping us get the best clean air that we can. Having the AC and Heat work at the appropriate time but for us, the inside air quality is actually more important.
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Very thorough. Checked the entire system from top to bottom and corrected problems as he found them. Explained everything, both positive and negative.
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He listened and really helped us with questions and then put what we wanted into action!
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Red club Duct cleaning. Joe(JC)R 02/10/2025 I arrived to perform the customer’s red club duct cleaning. The customer didn’t have any questions. I then laid out drop sheets. I inspected the ductwork and began cleaning. I cleaned 19 ducts, 4 returns and 15 supplies. I then reinspected the ducts. I cleaned up and disinfected the vents
Dryer vent cleaning . Joe(JC)R. 01/28/2025 I arrived to the perform the customer’s dryer vent cleaning. I inspected the vent and took pictures of it. It exits out the roof. I then cleaned it and removed any lint in it. I took after pictures, cleaned up the area and put the dryer back in place.
Austin 1/27/25 Returned to repair the heat strip kit that was ordered at carrier after picking up the parts and getting to the home to swap them out, they gave me the box with the disconnects in them, as well as the whole heat strip kit with the sequencers and everything already together, which made it easy to replacebecause it was all interchangeable and much better for the homeowner. Since now it is all brand new for him so that now there is less likely to have issues later with the heat strip kits or even the breaker since now they are new but after swapping it out, I turned on the emergency heat and tested out through the whole system to make sure it was all working good and everything was in range and working great. Last time there was only one heat strip working now all of them are heating the house much better, and even the homeowners said that he could tell the heat was working much better
No heat. Joe(JC)R 01/26/2025 I arrived to a call where the customer said the unit had stopped heating. When I was 15 minutes out the customer call and said that had started running again but he still wanted me to look at it. I looked over the package unit and found that the heater components were running well and the heat exchanger was in good shape and didn’t have any rust. The blower motor capacitor was starting to get weak. It was at 8.6MFD and was rated for 10. This will cause the blower motor to work harder that normal and will wear it out prematurely. The customer mentioned that he had changed the filter when it stopped working and it started working several hours later. The customer wasn’t interested in replacing the capacitor at this time.
Austin 1/20/25 Completed The air handler and heat pump tuneup during the visit. I went through the system thoroughly to check all of the mechanical/electronica parts and during the visit I discovered on the air handler that the heat strips are bad. There is only one strip that is currently working, but is not producing enough heat to even support any heat load in the home and it would be a very expensive electric bill if it was continuously running, so thankfully, they have a heat pump outside, taking care of the heat load and it is doing a very good job at it other than the heat strips. The air handler was working good on all the other components , just the heat strips need to be replaced. Then I proceeded to go outside and check the heat pump and during that inspection of the parts on the system it was actually running good and within range and as of now I have no worry about the heat pump keeping up and doing what it needs to do for the home and as of now the homeowner approved repl
Austinz 12/31/24 Completed the two system furnace tuneup. During the visit, I went through all of the pieces of equipment and made sure that it was all added into the profile correctly for the company purposes and homeowner so we can make sure if we ever need to get parts or get things for the equipment we have everything inside The account correctly. As far as checking all the mechanical parts and LP gas in the system, everything on the right side system, which would be the new furnace was working great did not discover any issues on the equipment. Everything is working exactly how it was manufactured to which is a great thing Then proceeded to check the older furnace on the left side of the home and after going through some of the parts on that furnace and coil I did discover that the flame sensor is getting bad and could potentially go out on the homeowner at some point time because of the shape it’s in But as of now, it is working, thin, discovered that the evaporator coil on tha
Austinz 12/31/24 Completed the upstairs furnace tuneup. During the visit, I went to the system diagnostic thoroughly to ensure the entire system was working as it should, and during the visit, I noticed that the batteries on the thermostat were low so I was able to get those changed out for the homeowner so that he did not have to worry about it dying later Then proceeded to check the filter to make sure it was clean and it wasn’t real dirty and the homeowner stated that they don’t really run the system upstairs too often since the heat rises upstairs, so I went ahead and left a clean filter with him for when he needs to change it next cause right now it is still good but then I proceeded to check the mechanical parts and gas pressure in the system and everything was running exactly how it should with no issues during today’s Visit. Which I am always happy to see a system in good shape and no issues I did bring up the yard signed to put outside however, he was not interested in doing i
17DEC2024 Jason Brown Arrived for blue club fall tune up. Spoke with homeowners about the systems performance, they explained that it seems to be working fine. We inspected the air handler. Checked evap and blower wheel before cycling heat. Ran system in all stages. Verified heat rise in all stages before checking heat strips. Inspected heat pump. Ran heat pump in all stages, verified defrost and reversing valve operation. Found blower wheel dirty, run cap at heat pump out of specs, and pan treatment ready for replacement. Discussed finding with homeowners. We decided to move forward with the capacitor and pan treatment. We will be prepared for the blower wheel cleaning with the next tune up. System is operating properly at this time.
Came out to call for air handler we installed tripping a breaker when emergency heat is on. I checked the system over and found the main wiring going into the air handler breakers were flipped. 10kw of heat was on the 30 amp breaker and 5kw of heat was on the 60. 30 amp breaker had too many amps being pulled, overheated and tripped. Changed wiring around and checked operation. Advised customer about the breakers and what I had done, if the breaker continues to trip, I suggested having the 30 amp breaker replaced as it might have weakened from the high amps being delivered to it before.
Tom M. 12-8-24 No heat customer stated the system has been blowing cold air now the thermostat is blank. Found 30 amp breaker tripped to the air handler. Reset the breaker. Power on y for a call for heat but no power on r to power the defrost board. Noticed the R not connected on the air handler going to the heat pump. Customer stated he was told it was too cold to charge the heat pump during recent install. While checking the charge the system shut down again. Went to the air handler it has high voltage, high voltage going to the transformer and nothing coming out. Noticed a burn mark inside the mulex plug, high voltage wires feeding the air handler at the breaker were extremely loose. I did not have another transformer to replace will contact customer tomorrow to schedule a return trip. Before the system stopped again I noticed the outdoor coil freezing also it did not seem the blower motor did not seem to be producing enough air flow.
Cash discount 05Dec2024. Discuss scope of work with homeowners. Pump down outside condenser. Disconnected both supply and return plenums. Disconnected all electrical, drains, and line set. Removed existing air handler. Installed new air handler. Reconnected both supply and return plenums. Reconnected all electrical, drains and line set. Increased both existing return duct to 16 “ flex duct. Cut in one 12x12 return in master bedroom. Pulled vacuum on system with micron gauge under 500 microns. Release refrigerant back into system. Cycled system on heat. Heat strips kick on heat pump would not too cold outside. We will need to come b@ck to charge the system up when the temperature is over 40 degrees. System is working properly at this time.
01DEC2024 Jason Brown Arrived for non club no heat. Spoke with homeowner about the systems performance. Homeowner explained that the system is not heating. We cycled the equipment in heating and checked supply air temps, then inspected the nest thermostat, homeowner explained he was using the test mode to heat his home. Inspected Airhandler and heatpump. Found system low on 410a. Discussed adding refrigerant verse replacement. We decided to look at replacement options. Pausing ticket for now.
03DEC2024 Jason Brown Arrived for bid on equipment replacement. Discussed all options. We decided to move forward with a new Airhandler, with increased return ductwork and a return cut in in the master. Cash discount ductwork comes with a lifetime warranty, equipment comes with 10 yr parts 1 year labor. Current heat pump is still under warranty until 13SEP2028 Existing returns will be increased to 16” cut in will be done in 10”
Came out to call for an AC that was blown over by high winds during a tornado. Customer stated that the unit had fell over and the line was twisted. I checked the system over and found the unit to have minor damage overall, the unit just needs 6 inches of line set taken out and replaced. 11-15-24 Came back out to fix line set. Pumped down systems refrigerant into condenser and removed the existing damaged piece of line set. Made sure system was level and back in place. Cut and installed a new piece 3/4 copper. Brazed copper, pressure tested and pulled vacuum to 500 microns. Opened lines back up and ran system to check amps, temperatures and pressures of AC. Pressures are reading normal and there isn’t any internal issues with the system at this time. Discussed with customer about units performance and let him know the system is back to be operational and can be used like normal.
Jake Kring. 10-30-24. I arrived for a system we installed without a heat kit. Spoke with the homeowner and found that the ac is working properly, the issue was the thermostat was on its factory programming and set to a higher temperature. I installed the heat kit and cycled the system on in heating and found the system to run correctly. I did advise the homeowner to update his electrical system on the air handler.