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I was extremely impressed with respect and honesty. We will definitely use you for all our heating and cooling maintenance. Thank you
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Sam Jarvis was our service provider. He did an excellent job. We recently purchased a Generac whole house generator. He explained the purpose of the hard start kit. Because he thoroughly explained the need for this we decided to purchase this based on his recommendations.
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Prompt service. Did a really good job. I have recommended Interstate Heat and Air to others.
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We had a tune up service today with Issac. He did a great job. Very professional.
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Blower amps in emergency heat mode. 4.44 amps/6.8 Compressor amps 12.4 amps/18.3 Condencer fan amps 1.4 amps/2.8 Compressor capacitor 58.7 / 60 range 56.4-63.6 Jake Kring. 02-25-25. I arrived for a previous customer system inspection on the heater and air conditioning system. I first inspected the heat and found the system to have undersized duct work with a high static pressure. This system is a 4 ton system with 20 KW of heat. One heat strip is open electrically. This heat strip could have burnt in two due to the low airflow and the excess heat the system is producing. I also inspected the ac and checked all electrical components and refrigerant charge and found the system to be a R22 system but the refrigerant charge is just about perfect at this time. The systems evaporator coil is extremely rusted and I did inform the homeowner of the issue with trying to remove the coil to clean the system. The blower and evaporator coil are dirty and we discussed the systems biological grow
Jake Kring. Spoke with customer that is in Texas for a ballpark quote to replace his father’s system in meeker. May get the chance to get out next week to look at equipment.
Duct cleaning. Joe(JC)R. 02/24/2025 I arrived to perform the customer’s duct cleaning. The customer has 15 vents that are accessible. 5 are in an upstairs room but the duct equipment can not fit up the stairs. I laid out drop sheets and removed the vents. I then took before cleaning pictures. I then cleaned the ducts. I took after pictures and put the vents back in place. I cleaned up and disinfected the ducts. The customer wasn’t interested in maintenance plans or air scrubbers/IAQ products at this time.
Jake Kring. 02-14-25. I arrived for a new customer no heat call. I spoke with the homeowner and found that the system has stopped heating. I inspected the indoor system and found the low volt fuse to have failed. I further troubleshooted the system and found the reason that the fuse had failed was due to the contactor coil had shorted. I explained this to the homeowner and we decided to replace the contactor at this time. Once I replaced the part I cycled the ac and heat on and made sure both systems worked correctly. We discussed the club maintenance plan and decided to not sign up on the plan to prevent issues like this.
Came out to call for an issue with the system not kicking on at all. I checked system over and found the low voltage fuse blown. Traced down issue to the condenser capacitor. I had put an oval type capacitor in and the vibration from the unit had caused it to touch the contactor low voltage and blow the fuse. I put a different style capacitor in to keep that happen from happening. Cycled system on to recheck operation. System is now operating properly.
Came out to call to replace recommended fan motor and clean the condenser coil. Pulled existing motor and capacitor, added new capacitors due to new motor needed a 10mfd capacitor instead of 7.5 that the original used. Installed new fan motor, and washed condenser coil. Went to cycle system on and found more issues with the unit. Thermostat wasnt relaying proper voltage to outdoor unit so it wasn’t functioning correctly, and the electrical elements weren’t wired up properly either. Customer stated that he would get messages from the existing eco bee that the emergency heat was running longer than normal, and that the heat pump rarely functioned. Customer was skeptical about the existing motor even being bad to begin with but we spun the shaft and the bearings were shot. Let him know that I could replace the thermostat and then cycle heat pump on to test it. He approved, so I replaced the thermostat and cycled the heat pump on and it worked. The heating elements are an additional issue
Tom M. 1-8-24. Customer stated he’s had multiple issues from the system not heating, to breakers tripping and blade fuses popping. He recently replaced the thermostat. Found failed condenser fan motor. Noticed heat pump coil is extremely dirty and needs to be washed. Capacitor size 45/7.5. System is out of warranty due to being the second owner. I spoke to him over the phone. Advised him the fan motor was bad and recommended replacing the outdoor unit. He stated he’s going to be selling the house soon. He’s going to call us back and let us know what he wants to do. Will need to call American standard to get price on the motor if he wants to repair if not we can schedule a return trip for when he’s home to go over replacement options.
Tom M. 1-8-24. Provided two options. Emailed them to the power of attorney. She stated she will discuss with her husband tonight and get back with us
Tom M. 1-8-24. Customer stated the furnace is not heating. Found failed blower motor, would have to pull the flue to get to the blower motor. Furnace is also in poor condition would require a deep clean and a tune up. The owner is elderly spoke to the power of attorney over the phone and she asked I provide a replacement quote. I’ve provided furnace only and furnace with Ac. She stated she will go over it later with her husband and get back with us.
11/21/2024 JeremiahF Arrived on site and went over scope of today’s service. Recovered refrigerant and uninstalled existing equipment. Flushed line set. Installed new equipment. Made duct board transition from furnace to slab coil. Sealed with metal tape. Return duct is directly attached the the bottom pan of the furnace which was sealed with mastic. Installed new float switch on coil and wired with existing auxiliary drain float switch. Pressure checked line set at 250 psi and passed pressure test. Pulled vacuum down to 130 microns and passed vacuum decay. Released refrigerant, will need to go back out to verify charge on a later day when outdoor ambient temp is high enough to properly check. Set gas pressures for both stages of heating. System is operating properly at this time.
Remove and dispose old equipment. Install premier 80% gas furnace, and Base Ac and coil. 10 years parts and 1 year labor. Install is scheduled for Thursday.
Tom M. 11-19-24. No heat. Customer stated the system is not heating. Found Idm rusted shut. Completed a safety inspection and noticed a hole in the heat exchanger. Customer has elected to upgrade the system. Install is scheduled for Thursday.
Tom M. 11-19-24. Fall maintenance Air handler no heat pump. Replaced air filter. Customer will need to provide air filters size is 15x20x1 or upgrade to an electronic air cleaner. Tightened all electrical connections. Blower capacitor test good 7.4 rating is 7.5. All heat strips are operating pulling 17 amps. System is heating properly at this time.
Came out to call for a system not heating properly. Customer stated that the system sounds like it is operating, but no heat is being felt. I checked the system over and found a couple of issues. The pressure switch wasn’t closing properly due to blocked inducer port. Thais was causing the inducer to run constantly on and off, without being able to complete the heating sequence. The blower capacitor was also weak and could fail soon. Made customer aware of both issues. Customer had me replace the capacitor and I also cleared out the inducer port. Cleaned flame sensor and dust out of the burner cabinet. Cycled heat on and checked amps, temperatures and gas pressure. System is now heating properly. Advised customer that the system is original to the home and may want to start planning for replacement. They moved in recently and have a home warranty
Came out to perform preventative maintenance on AC system. Discussed with customer about maintenance being provided, filter being changed already and any other issues she may be having with the unit. Customer stated that the system was cooling fine now that the filter was changed. I inspected the blower assembly, motor, capacitor, evaporator coil, drain and overall condition of equipment and ductwork in attic. Washed condenser coil thoroughly. Inspected the fan motor, compressor, contactor, capacitor and coil condition. Checked system operation, amps, temperatures and pressures. Unit is cooling properly within manufacturing specs at this time. Customer signed up for maintenance plan to help keep system running efficiently.