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Sam Jarvis was our service provider. He did an excellent job. We recently purchased a Generac whole house generator. He explained the purpose of the hard start kit. Because he thoroughly explained the need for this we decided to purchase this based on his recommendations.
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Prompt service. Did a really good job. I have recommended Interstate Heat and Air to others.
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Overall Experience
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Overall Experience
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We had a tune up service today with Issac. He did a great job. Very professional.
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Dry event, cleaning, attic discharge. Spoke with homeowner and home is four years old. And they’re having sensor issues with their smart dryer. Dryer repair company recommended having dryer vent cleaned. Inspected dryer vent in attic and found that it is about 40% clogged. Customer agreed to have dryer vent cleaned. Using shop vac and spin brush. I cleaned out the entire dryer line. Cleaned up extra extra debris, reattached, dryer, vents and check for proper dryer operation. Everything is working properly at this time!
Jake K. I arrived for a red club membership fall tune up. I spoke with the homeowner and found that he systems has been running well and they have no issues with the systems preference. I inspected the furnace and found the filters to be in need of replacement. I replaced the filters and checked the systems operation. I found the induced draft motor to be runaway within its manufacturer amp draw range but it does have a little bit of a noise to it wen it comes on. The gas pressure and blower motor are running well. The blower wheel is dusty but the motor it’s self if dirty. I cycled the system on multiple times and found the system to cycle on and off as the demand of the thermostat called for. I let the wife know how the system is running and she said she would talk with her husband about the system and what was recommended on the last service and what was found at this time. Overall the system is running and heating at this time. If you have any questions please reach out to us and w
Jake K. I arrived for a warranty call on a system we recently rewired to get the system running. I inspect the system and found the low voltage fuse to have failed. I also found that the system was we and the parts to have water on them. I suspect that the homeowner was running the air conditioner and he systems had frozen over. When they turned the ac off and the heat on the ice melted and got the electric parts below the coil wet. This is what I believe to have blown the fuse. I replaced the fuse and cycled the system on In heating mode and found all three elements to be running properly. I also found the blower motor to be running correctly. This is not a heat pump system. I explained to the homeowner that the system could be low on refrigerant but I can’t properly check the systems refrigerant charge with the outdoor temperature at 50 degrees. I recommended to not run the ac when it’s colder outside due to it being a higher possibility of the system freezing up. I explained that th
31OCT2023 Jason Brown Arrived for previous customer no heat. Spoke with homeowner about the systems performance. Something happened and fried all of my electrical equipment in the home. I’ve had an electrician out to give me the all clear, the Air handler doesn’t work, they’ve replaced the transformer and breaker in the air handler. Inspected air handler found new transformer, with 1 leg missing, found trimmed off wire ends in bottom of electrical cabinet and all screws for cabinet missing. With homeowner per I rewired the equipment and replaced the fuse. Cycled system in heating and in cooling. Both modes are operating to the best of Their abilities. There is a 1 year labor warranty on my work, however if anyone else gets into the system the warranty is void.
07SEP2023 Jason Brown. Arrived for red club no heat spoke with homeowner about the systems performance. The heater will not start, it’s just making a humming noise. Inspected propane furnace. Found inducer motor seized. Removed inducer motor spin wheel manually readable and cycle heat. Inducer kicked on. Made homeowner aware that it will need to be replaced. Homeowner does not want to do anything else with it, getting price and availability Monday. System is heating at this time, made homeowner aware that without repairs I cannot guarantee it’s performance.
Performed a dryer vent cleaning For the Barnes Family. I went to jobsite for a potential duct/dryer vent cleaning. After introducing myself to Mrs. Barnes, I asked her some questions regarding her ductwork, dryer vent etc. She had just moved in about three days ago and to a new home, she has had a duck cleaning from us before just from another house. The previous homeowners had big dogs and because of that Mrs. Barnes was interested in a duct cleaning. Home has 13 supplies and two returns. I took pictures of two returns and two supplies and showed Mrs. Barnes what I had seen. I told her that it’s good for cleaning and even offered up an estimate for duct cleaning and dryer vent cleaning. Mrs. Barnes ultimately made the decision to not do duct cleaning today but maybe another time, but was definitely interested in a dryer vent cleaning, and wanted that done today, if possible. I told her of course, in a immediately started working on the dryer vent equipment. Dryer vent was a vertical
I arrived for a blue club membership tune up X2. I first spoke with the homeowners and found that they are moving to a new home and they wanted to have both the indoor and outdoor system inspected for the new home owners. I first inspected the indoor systems starting with the downstairs unit and found the 10 KW air handler to be clean and in proper working order. I checked all electrical components and the operation of the thermostat and found it to be running properly. I then inspected the air handler in the end story and found the air handler with a 5 KW heater to be running properly and all electrical components to be running well. I then checked that systems thermostat and cycled it through all settings as well. I then replaced both filters in the upstairs and downstairs units. I then inspected both outdoor heat pumps and found both coils to be fairly clean. I cleaned both condensers and inspected all electrical components in both heat pumps. I checked the refrigerant pressures in
Came out to call for a customer concern about a system not cooling properly after we made repairs on it. I checked system over and found the thermostat set to 80 degrees and the system satisfied at 80. Turned thermostat down a couple degrees and checked operation. System is cooling properly at a subcooling temperature of 13 degrees. System requires 12. My guess is, since the home is vacant at the moment, that if someone came by to turn it on, it would take the system hours to drop temperature due to it being set at 80 degrees. Home also has a shallow roof line and barely any ventilation. You can feel the heat coming from the attic. There’s a lot of built up heat and humidity at 80 degrees and will take time to cool back down if being used. Set system to 78.
No cool. Joe(JC)07/23/2023 I arrive to the call with the customer said that the system has been idle for the past year as the house a bit empty and when they arrived today and turned it on that it was not cooling the house at all. I found that The discharge line coming out of the compressor had developed a leak on it and it had lost a good portion of the refrigerant that was in the system. I got the go ahead from the customer to repair the leak and to recharge the system I recovered all the refrigerant that was in the system so I could put it back in later. I’ve had the leak and pressure tester is in pull the vacuum. After that I recharge the system. The system is now cooling and it will take a bit of time to bring down the temperature as it is 89° in the house but the system is now working properly.
Jake Kring. 05-09-2023. I arrived for a blue club member no cool call. I inspected the system and found one 30 amp fuse to have blown. I replaced the fuse and found the condenser fan motor to be over amping and making a grinding noise. The motor shuts off and and is causing the compressor amps and the motor amps to rise blowing the fuse. I explained this to the homeowner and we decided to replace the warranty fan motor. The part should be sent to the shop 05-09/10-2023 and we will be out to replace the motor when we get the part delivered to the shop. Jake Kring. 05-10-2023. I arrived to replace a warranty condenser fan motor. I removed the old motor and installed the new motor and cycled the system and and checked all components and found the noise to have lessened and the amp draw to be within normal range. The warranty on the motor will last until the original warranty on the system.
Sam J - arrive to Red club member for a summer service on a split Coleman system. Customer greeted me at the gate and we began discussing the system in any issues he has experienced. No issues to report prior to the service so I began by testing the thermostat operation. Replaced 2 filters at the indoor unit. Cycled off power to the condensing unit so that I could check the capacitor and clean the condenser coil. Removed the shroud to clean coil as it was a microfin coil. Capacitor was within 10% of its microfarads value, for the condenser fan motor and compressor, 42.9/5.0mfd of 45/5mfd rating. Checked compressor and fan motor amperage during start up and operation, compressor was running 5.4 A., fan motor was running 0.9 A. Moved to the indoor unit while condensing unit dried. Found weak capacitor on the blower motor and the customer approved replacing it which I did with new 7.5mfd capacitor. Then checked the evaporator coil, which was clean and free of any corrosion, w
Arrived at blue shield members home for fall tune up home owner states equipment is working fine but did notice an increase in power usage. Further inspection of electric heater noticed that the heat strips were operating normally blower housing was clean and balanced blower cap was running outside of our 6% Gide lines. Filter was clean all amp draws were in good range at this time. Had time to take a look at our blue shield customers ac unit for a spring tune up as well condenser was dirty so I washed it out and cleaned inside the condenser took amp draw on compressor and condenser fan both were in range. Condenser run cap was low suggested we replace. Contractor had sut and pitting suggested we replaced as well gave the customer a third option of our compressor savor kit just as an added protection to the ac system. Customer did not want to make any repairs today equipment’s in working condition at this time
I arrived for a new customer water leak problem. I inspected the system in the mobile home and found the evaporator coil to have been cleaned on the outside of the coil with new air filters. The air filters in the system are laying on the evaporator coil it’s self and is causing the water to flow into and off of the filters. I also found the blower wheel to be dirty and holding a lot of debris. The main source of the water is from the inside of the evaporator coil and is dripping into the blower motor and electric cabinet. The coil has a lot of orange or red slime growing on the coil. The slime is imbedded into the coil causing the water to drip off of the slime it’s self and out of the evaporator coil. I recommend to remove what refrigerant is in the system and clean the evaporator coil and clean it externally from the system. I would also remove and disassemble the blower housing and clean the blower wheel separately from the system and housing. I would then reassemble the system and
I arrived to bid a 4 ton mobile home air handler with a 4 ton straight air conditioner. I spoke with the tenant and found that they wanted multiple options on repairing or replacing the system. I gave the homeowner 3 options. One repair option and two replacement options. The repair option was a guesstimate to look for a refrigerant leak and repair or replace the evaporator coil and charge the system up to 10 pounds of R22. The two replacement options are to replace the condenser and evaporator coil and clean the blower wheel and use the old furnace. I also bid to replace the complete indoor and outdoor system with a new system. Both replacement options will come with a 10 year parts warranty and a 1 year labor warranty. The repair option will have a 1 year parts and labor warranty.
I arrived for a new customer airflow problem in a double wide trailer home. I spoke with the homeowner and found that the front of the home is not getting airflow like the back of the house is. I inspected the system and found the system to be a 4 ton set up with a 10” bypass duct to the other side of the house. The system is running well but the small transition duct is not allowing airflow to the other side of the home. We discussed the system and how to properly maintain the system and we decided to sign up on our red club membership plan. We also decided to purchase a video inspection on the duct work to confirm that the duct work is cleanable for the red club maintenance plan and to see if there are any other issues with the interior duct work. If the scoping comes back good we can go through with increasing the transition duct from a 10” to a 16” metal duct. This is as far as we can go before we will recommend to have a noble home company come out to repair or replace the duct wo