I was extremely impressed with respect and honesty. We will definitely use you for all our heating and cooling maintenance. Thank you
Sam Jarvis was our service provider. He did an excellent job. We recently purchased a Generac whole house generator. He explained the purpose of the hard start kit. Because he thoroughly explained the need for this we decided to purchase this based on his recommendations.
Prompt service. Did a really good job. I have recommended Interstate Heat and Air to others.
We had a tune up service today with Issac. He did a great job. Very professional.
Came out to perform preventative maintenance on AC system. Discussed with customer about maintenance being provided, filter being changed already and any other issues she may be having with the unit. Customer stated that the system was cooling fine now that the filter was changed. I inspected the blower assembly, motor, capacitor, evaporator coil, drain and overall condition of equipment and ductwork in attic. Washed condenser coil thoroughly. Inspected the fan motor, compressor, contactor, capacitor and coil condition. Checked system operation, amps, temperatures and pressures. Unit is cooling properly within manufacturing specs at this time. Customer signed up for maintenance plan to help keep system running efficiently.
12SEP2024 Jason Brown Arrived for non club no cool. I spoke with Evangeline about the systems performance. It’s not cooling, and there’s water stains around the AC. Inspected equipment, found filter quite dirty, and evaporator coil completely frozen. Spoke with homeowner about my findings, we decided to schedule a tune up for Monday. Set system into fan only at the thermostat. Advised homeowner to try the system tomorrow around 3pm. 1. Wait until Friday evening maybe around 3pm and then set the system to cooling. Adjust thermostat to desired temp. 2. run system for 2 hours, then check the temperature at the thermostat. If it has not lowered at all turn off system and call. Thanks, it was great to meet you!
No cool. Joe(JC)R 06/23/2024 I arrived to perform a call where the system was not putting out cold air. I found that the condenser fan was running but the compressor wasn’t. The compressor side of the capacitor had failed. I checked and found that the system was under warranty. I permission from the customer to replace the part. I checked out the system after replacing the part. I didn’t see anything issues and the system is running well.
Alano M. Jake k. 6-14-24 No cool service call Upon arrival homeowner explained that system was cutting off Inspected the outdoor unit and found it in range voltage to power the system so the outdoor unit was in range and in working condition Went to inspect the indoor unit in the attic and found that the secondary pan was full of water and float switch was engaged recommended drain replacement. Customer went with recommendation. The line from the pan was clogged and we cleared that out and changed the float switch to the main drain and replaced the secondary pan line to the hot water tank closet to drain. System is up and running at this point. Recommended membership and customer declined thank you for choosing Interstate HVAC
Dry event, cleaning, attic discharge. Spoke with homeowner and home is four years old. And they’re having sensor issues with their smart dryer. Dryer repair company recommended having dryer vent cleaned. Inspected dryer vent in attic and found that it is about 40% clogged. Customer agreed to have dryer vent cleaned. Using shop vac and spin brush. I cleaned out the entire dryer line. Cleaned up extra extra debris, reattached, dryer, vents and check for proper dryer operation. Everything is working properly at this time!
Jake K. I arrived for a red club membership fall tune up. I spoke with the homeowner and found that he systems has been running well and they have no issues with the systems preference. I inspected the furnace and found the filters to be in need of replacement. I replaced the filters and checked the systems operation. I found the induced draft motor to be runaway within its manufacturer amp draw range but it does have a little bit of a noise to it wen it comes on. The gas pressure and blower motor are running well. The blower wheel is dusty but the motor it’s self if dirty. I cycled the system on multiple times and found the system to cycle on and off as the demand of the thermostat called for. I let the wife know how the system is running and she said she would talk with her husband about the system and what was recommended on the last service and what was found at this time. Overall the system is running and heating at this time. If you have any questions please reach out to us and w
Jake K. I arrived for a warranty call on a system we recently rewired to get the system running. I inspect the system and found the low voltage fuse to have failed. I also found that the system was we and the parts to have water on them. I suspect that the homeowner was running the air conditioner and he systems had frozen over. When they turned the ac off and the heat on the ice melted and got the electric parts below the coil wet. This is what I believe to have blown the fuse. I replaced the fuse and cycled the system on In heating mode and found all three elements to be running properly. I also found the blower motor to be running correctly. This is not a heat pump system. I explained to the homeowner that the system could be low on refrigerant but I can’t properly check the systems refrigerant charge with the outdoor temperature at 50 degrees. I recommended to not run the ac when it’s colder outside due to it being a higher possibility of the system freezing up. I explained that th
31OCT2023 Jason Brown Arrived for previous customer no heat. Spoke with homeowner about the systems performance. Something happened and fried all of my electrical equipment in the home. I’ve had an electrician out to give me the all clear, the Air handler doesn’t work, they’ve replaced the transformer and breaker in the air handler. Inspected air handler found new transformer, with 1 leg missing, found trimmed off wire ends in bottom of electrical cabinet and all screws for cabinet missing. With homeowner per I rewired the equipment and replaced the fuse. Cycled system in heating and in cooling. Both modes are operating to the best of Their abilities. There is a 1 year labor warranty on my work, however if anyone else gets into the system the warranty is void.
07SEP2023 Jason Brown. Arrived for red club no heat spoke with homeowner about the systems performance. The heater will not start, it’s just making a humming noise. Inspected propane furnace. Found inducer motor seized. Removed inducer motor spin wheel manually readable and cycle heat. Inducer kicked on. Made homeowner aware that it will need to be replaced. Homeowner does not want to do anything else with it, getting price and availability Monday. System is heating at this time, made homeowner aware that without repairs I cannot guarantee it’s performance.
Performed a dryer vent cleaning For the Barnes Family. I went to jobsite for a potential duct/dryer vent cleaning. After introducing myself to Mrs. Barnes, I asked her some questions regarding her ductwork, dryer vent etc. She had just moved in about three days ago and to a new home, she has had a duck cleaning from us before just from another house. The previous homeowners had big dogs and because of that Mrs. Barnes was interested in a duct cleaning. Home has 13 supplies and two returns. I took pictures of two returns and two supplies and showed Mrs. Barnes what I had seen. I told her that it’s good for cleaning and even offered up an estimate for duct cleaning and dryer vent cleaning. Mrs. Barnes ultimately made the decision to not do duct cleaning today but maybe another time, but was definitely interested in a dryer vent cleaning, and wanted that done today, if possible. I told her of course, in a immediately started working on the dryer vent equipment. Dryer vent was a vertical
I arrived for a blue club membership tune up X2. I first spoke with the homeowners and found that they are moving to a new home and they wanted to have both the indoor and outdoor system inspected for the new home owners. I first inspected the indoor systems starting with the downstairs unit and found the 10 KW air handler to be clean and in proper working order. I checked all electrical components and the operation of the thermostat and found it to be running properly. I then inspected the air handler in the end story and found the air handler with a 5 KW heater to be running properly and all electrical components to be running well. I then checked that systems thermostat and cycled it through all settings as well. I then replaced both filters in the upstairs and downstairs units. I then inspected both outdoor heat pumps and found both coils to be fairly clean. I cleaned both condensers and inspected all electrical components in both heat pumps. I checked the refrigerant pressures in
Came out to call for a customer concern about a system not cooling properly after we made repairs on it. I checked system over and found the thermostat set to 80 degrees and the system satisfied at 80. Turned thermostat down a couple degrees and checked operation. System is cooling properly at a subcooling temperature of 13 degrees. System requires 12. My guess is, since the home is vacant at the moment, that if someone came by to turn it on, it would take the system hours to drop temperature due to it being set at 80 degrees. Home also has a shallow roof line and barely any ventilation. You can feel the heat coming from the attic. There’s a lot of built up heat and humidity at 80 degrees and will take time to cool back down if being used. Set system to 78.
No cool. Joe(JC)07/23/2023 I arrive to the call with the customer said that the system has been idle for the past year as the house a bit empty and when they arrived today and turned it on that it was not cooling the house at all. I found that The discharge line coming out of the compressor had developed a leak on it and it had lost a good portion of the refrigerant that was in the system. I got the go ahead from the customer to repair the leak and to recharge the system I recovered all the refrigerant that was in the system so I could put it back in later. I’ve had the leak and pressure tester is in pull the vacuum. After that I recharge the system. The system is now cooling and it will take a bit of time to bring down the temperature as it is 89° in the house but the system is now working properly.
Jake Kring. 05-09-2023. I arrived for a blue club member no cool call. I inspected the system and found one 30 amp fuse to have blown. I replaced the fuse and found the condenser fan motor to be over amping and making a grinding noise. The motor shuts off and and is causing the compressor amps and the motor amps to rise blowing the fuse. I explained this to the homeowner and we decided to replace the warranty fan motor. The part should be sent to the shop 05-09/10-2023 and we will be out to replace the motor when we get the part delivered to the shop. Jake Kring. 05-10-2023. I arrived to replace a warranty condenser fan motor. I removed the old motor and installed the new motor and cycled the system and and checked all components and found the noise to have lessened and the amp draw to be within normal range. The warranty on the motor will last until the original warranty on the system.