Kevin was at my house last week for annual heater service check and made necessary adjustments, which he explained to me. After he left I noticed a change in the heat throughout my house and called Interstate back again and asked to have Kevin stop by and talk to me about it. He explained what he had accomplished while here and why it impacted the heat in my house. He checked temps coming from different vent locations in the house and explained why temps would be different. So very knowledgeable and personable.
The tech came out the same day and was very kind. He was quick and finding and fixing the problem and informed us of ways to better maximize our heat.
This asks to share my opinion. Your company and staff definitely set the standard for everyone else. Honest, friendly, experienced and know that we are the customer. We have been using Interstate heat and air for 2 years now. Your in office staff and field staff are the best. Excellent communication all the way to technician is on his way. Technician explains everything of service performed. Willing to answer any question and explain clearly. Kudos for your company having longevity in staff. It is nice to see familiar faces. It does make a statement about Interstate heat and air that you are able to maintain staff and it not being a rotating door.
Interstate personnel arrive within the scheduled time frame and do a very thorough job.
Technician was fantastic and made everything easier to understand for what was happening. Friendly and efficient.
I could not ask for a better company than Interstate Heating and Air to find and fix any problem I have with my heat and air. They are very professional and work hard to assure that the problem is corrected while keeping the cost of the repair to a minimum. Working with Interstate to me is like working with family. I am amazed at the service provided by Jason Brown. He is very professional and thorough in assuring the problem is fixed before he leaves. He explains what is needed and makes sure you understand the problem. Being a senior widowed female that means the world. What is so amazing is he even remembered my pet's name and details about the pet. You just don't find that kind of service these days. I would recommend Interstate Heat and Air to anyone needing service or repair to their heat and air system. They are wonderful. On a scale of 1 to 10 they are most certainly a 10. Thank you Jason Brown.
Mario & Jeremiah F. did an outstanding job w/blown in insulation. They were on time, courteous and professional. Jake was at the house on Fri 14 Jul 2023 and was the person who measured for insulation and replaced a thermostat. Same outstanding attitude and professionalism! Thank you!
Professional, timely, friendly, informative.
Excellent job. Isaac was kind and explained everything he was doing well.
Came out to perform preventative maintenance on furnace. Discussed with customer about maintenance being provided, filters, and if they had any issues with the system. Customer hasn’t had any problems with the unit as of lately. I changed the filters located in furnace cabinet. Inspected blower assembly, motor, capacitor, electrical components in blower compartment, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor, pressure switch and overall condition of equipment. Found the system to be fair condition. Blower assembly was overdue to be cleaned, and ignitor is reading close to resistance limit. Heat exchanger is still holding up, but is showing signs of heat stress. Discussed with customer about recommendations, and what I believe customer would benefit from. Customer and I discussed pricing and agreed to have the blower cleaned. I pulled the blower assembly and cleaned it thoroughly. Reinstalled the blower assembly and continued with service. Cleaned flame sen
Today I had the pleasure of conducting maintenance on a 5 year old carrier furnace and condenser unit. Upon arrival, homeowner stated that the system had been working fine and that he had filters waiting for me. I replaced the filters but found the ducts dirty and in need of cleaning. Homeowner agreed and scheduled duct cleaning for April. I then verified all amps, temps, and pressures. I found the system fully operational and in great condition. All conditions normal at the time of departure.
Came out to a call for a system not operating properly. New tenant moved in and stated the system wasn’t operating at all. We were out in February for the similar issue. Checked system over and found fuse blown at furnace, we installed a new transformer but didn’t locate a short in the system at the time. I checked the system over and found unit blowing a fuse when there’s a call for AC. Checked condenser over and found the contactor to have a short in it. Contacted owner of property to go over repair needed and pricing. Customer approved replacing the contactor. Replaced contactor and wired existing components back into place. Cycled system on to check operation and was no longer blowing a fuse. Found the condenser fan motor to be running backwards, so I reversed the leads to get it to spin the proper way. Checked amps, temperatures and pressures of the system. Unit uses R-438a and seems to still be running in designed pressure ranges at this time. Recommended customer plan for replac
Non club AC service. Joe(JC)Ritchal. 03/12/2024 Performed full system evaluation and safety inspection. I arrived from the customers requested air-conditioning maintenance. The customer said that everything was working well and didn’t have any concerns or issues and said that the filters were relatively new. I checked the air-conditioning components of a seven-year-old package unit. All the components were in good shape in the refrigerant charge was good. I washed out the condenser coil and gave the system thorough inspection and talked to the customer about search protectors and our club plans. The customer is interested in the protector and she would only need one for the unit
Came out to perform preventative maintenance on Furnace. Discussed with customer about maintenance being provided today, if filters need to be changed, and if she’s had any issues. Customer stated that the filter is overdue, but as far as the system goes, she hasn’t had any issues. Changed filter for customer. Inspected the blower assembly, motor, electrical components, burners, flame sensor, igniter, inducer motor and overall condition of equipment. Found blower assembly in need of cleaning. Showed customer a picture of the blower assembly and explained why a blower cleaning was needed. Customer will look into having done at a later time. Cleaned flame sensor and brushed dust off the burners. Checked thermostat operation, capacitor, amps, temperatures and gas pressure. Tested all safeties on the furnace. System is heating properly, but needs cleaning. Customer will be due for a free duct cleaning and evaporator coil cleaning after this year, so I made her aware of that.
01MAR2024 Jason Brown Arrived for silver club fall tune up. Spoke with homeowners about the systems performance. It’s working well, we use gas heat when it gets this cold, our heat pump just doesn’t keep up when it’s really cold outside. Inspected heat pump, furnace, and coil. Removed blower motor and cleaned secondary heat exchanger, brushed dust out of the wheel and motor. Wipe down blower cabinets. Reinstall blower and inspect primary heat exchanger. Cycle equipment on and test heat rise, amps, gas pressures and all components. Cycle heat pump in all stages. Test defrost. Very contactor, cap, hardstart, and compressor. Found all components testing within manufacture specifications and system heating properly. Discussed air cleaners with homeowner, attached are photos and estimate for polarized air cleaner.
Jake K. I arrived for a previous customer no heat call. I first spoke with the tenant and we looked for and found the furnace located n the attic. The issue with this system at this time is that the transformer had failed and was getting 120V but will not put out 24V. I contacted the homeowner and explained what is happening and we decided to replace the transformer at this time. When I replaced the transformer I put. Fuse on both side of the new transformer to help protect this new part. There is also a fuse in the control board. I cycled the system on and found the unit to come on and run from the thermostat. The three will need batteries and I informed the tenants of this and they will be replacing the battery’s. There is a one year warranty n the transformer only.
Blue shield club heating. Joe(JC)Ritchal. 02/26/2024 Performed full system evaluation and safety inspection. I arrived from the customers annual heater maintenance. The customer didn’t have any questions for me and wasn’t interested in having the hot water tank flushed at this moment so I went ahead and got started with the rest of the maintenance. I checked the system and overall it was in good shape. However, it is old at 23 years old and I made the customers aware of this. They said they had already been told about this last and I told them that financing is a possibility but they would have to talk about that to see whether it can be done and how it could be done with a tech giving an estimate as they would have more information and I asked if they wanted to have an estimate given today. They said they’re not interested in it at this time.
Jake K. I arrived for a new customer system replacement. I first spoke with the homeowner and for that the system is from the 90s and he is planning to move within the next two years. He showed me the downstairs and upstairs system and I found one system to supply the air for both stores. I found the duct work to be metal in construction and is wrapped in insulation. The downstairs duct work is in the floors and needs a shop vac cleaning at minimum. The systems line set is ran between the floors and is not replaceable with the condenser being located where it is in the back yard. We will also need to relocate the dryer vent to the opposite side to get it to pass code. I have the customer a free coil with the purchase of a complete system. We bid a 3 ton to replace the 3 ton he has now and a 3.5 ton to help cover the cooling demand in the summer. The furnace that is installed now is a 100,000 BTU 4 ton drive furnace on a 3 ton condenser on a 1800 sq ft home. I explained that we normally
Today I had the pleasure of conducting maintenance on 13-year old Goodman furnace and condenser unit. Upon arrival, the tenant stated that the system had been working fine but had concerns about the insulation. Tenant said we added insulation last year but exterminators said we did a bad job by throwing random pink insulation panels on top of good yellow insulation and left gaps. I went into the attic to investigate and found that the yellow insulation used is in great condition but the pink insulation panels were just thrown in. I explained to the tenant that we didn’t add the insulation. I also explained that the yellow insulation in the attic is in great condition and that the gaps were only above the garage which typically doesn’t get insulated. Upon visual inspection, I found the ducts and blower assembly dirty and in need of cleaning. I then verified all amps, temps, and pressures. Upon diagnostics, I found the gas valve operating out of manufacturer’s specifications and made
Blue shield club heating maintenance. Joe(JC)Ritchal. 02/16/2024 Performed full system evaluation and safety inspection. I arrived to perform the customers annual heater maintenance. The customer didn’t have any questions for me and wasn’t interested. I want to hang out, started with the maintenance and check the heat, exchanger and safeties along with the heating components and the blower. For the most part they were in good shape. However I noticed that the blower motor capacitor was going weak and I brought this to the attention of a customer. I left some estimates for both a regular capacitor and a turbo capacitor in case the customer was interested in that for the improved quality of the part. I also left the filters for the customer.
White shield club heating maintenance. Joe(JC)Ritchal. 02/15/2024 Performed full system evaluation and safety inspection. I arrived to perform the customers annual heater maintenance. The customer didn’t have any questions for me, and wasn’t interested in having the hot water tank flushed as they had it done by a different company in the past few weeks. I went ahead and got started with the maintenance and check out the heat, exchanger and blower along with the heating components and safeties. I found it. The system was in good shape, but the customer is only using cheap filters as they’ve been previously told and I’ve had issues with higher Merv rated filters, airflow problems. They also had some concerns about insulation, but the insulation seemed good, and it seems much more likely that the issue was caused due to windows and the issues last year they reported when I talk to them were most likely due to poor insulation from the windows And the extreme heat of last summer. I did m
Today I had the pleasure of conducting maintenance on a 1 year old Carrier package unit. Upon arrival, the homeowner stated that the system had been operating fine. Upon visual inspection, I found the ducts in dire need of a cleaning. I then verified all amps, temps, and pressures. Upon diagnostics, I found the gas valve operating out of manufacturer’s specifications and made adjustments accordingly. After discussing my findings with the homeowner, I explained that the that amount of dust in the system is causing bigger issues within the system and if not addressed, the system will face major complications. I recommended duct cleaning. Homeowner would like to speak with spouse before authorizing. The system is operating to the best of its ability at the time of departure under the existing conditions. I took pride in fulfilling your heating and air needs and I appreciate the opportunity to inspect and operate on your system. -Kevin
Performed preventative maintenance on furnace. Helped customer change out a filter. Asked customer if she would like her hot water tank flushed while I was here. Customer had me do it. Hooked up hose and drained tank. Inspected blower assembly, heat exchanger, heating components, burners, flame sensor and overall condition of furnace. I cleaned the flame sensor and brushed dust off the burners. Checked and tested thermostat operation, wiring, capacitors, amps, pressure switch, safety switches, temperature rise and gas pressure. Flushed tank of sediment and refilled it. Let air out of water lines and finished the service. System is aging and customer is aware of the condition of the system and the ductwork.
I was on site to address a bathroom and closet not heating properly since my last visit. Last visit I adjusted a gas valve that was operating well above the manufacturer specifications of 3.5 in W.C. After the adjustment was made, I told the homeowner of what I did. When I went back to the home, homeowner was hoping I could adjust the gas valve back to where it was before. I explained tot the homeowner that the gas valve has a tag from the manufacturer that states where the adjustment should be and that every once in a while the city of Oklahoma might adjust the amount of gas they send to the home to better suit the homeowners needs. My adjustment was merely a compensation of such a change. I also explained that if a particular room isn’t heating properly, the likelihood of the gas valve being the issue is low because the gas valve is merely a device that creates heat. It doesn’t direct the heat in any direction. I explained that the likely cause of a specific room not heating properly