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Very personable! Showed up on time and did an outstanding job.
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As always your team is very professional, courteous and speaks highly of your company. You have good skilled staff working for you from office to frontline. Continue to take care of them and they will continue to take care of your customers. It is exceptional how they treat your customers as they know they have options. Interstate Heat and Air sets the bar for everyone else to try and reach. You guys are real customer service. JC was great and good luck and congratulations on new baby on the way.
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Very knowledgeable and pleasant! Would like Isaac to service my heat and air every time!
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Kevin was at my house last week for annual heater service check and made necessary adjustments, which he explained to me. After he left I noticed a change in the heat throughout my house and called Interstate back again and asked to have Kevin stop by and talk to me about it. He explained what he had accomplished while here and why it impacted the heat in my house. He checked temps coming from different vent locations in the house and explained why temps would be different. So very knowledgeable and personable.
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The tech came out the same day and was very kind. He was quick and finding and fixing the problem and informed us of ways to better maximize our heat.
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This asks to share my opinion. Your company and staff definitely set the standard for everyone else. Honest, friendly, experienced and know that we are the customer. We have been using Interstate heat and air for 2 years now. Your in office staff and field staff are the best. Excellent communication all the way to technician is on his way. Technician explains everything of service performed. Willing to answer any question and explain clearly. Kudos for your company having longevity in staff. It is nice to see familiar faces. It does make a statement about Interstate heat and air that you are able to maintain staff and it not being a rotating door.
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Interstate personnel arrive within the scheduled time frame and do a very thorough job.
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Tom M. 12-13-24. Blue Shield furnace maintenance. Replaced air filters. Cleaned flame sensor. Blower motor is variable speed bearings are good. Inspected the heat exchanger noticed no issues. Flue Co 7 ppm, fuel efficiency 79.7%. Set gas pressure. IDM amps 1.5 and is max rated for 1.7. The furnace will not kick into second stage on its own. Allowed it to run for 30 minutes. The furnace is setup to default into second stage due to no w2 wire. If I jump it at the board it will kick into second stage. The customer stated she will keep an eye on it. Recommended upgrading the furnace and or furnace and ac due to being past its typical life expectancy and second stage not working properly.
Came out to perform preventative maintenance on furnace. Discussed with customer about maintenance being provided, filter needing changed, and anything I can look into for him. Customer stated that he was unsure if the filter needed changed. Took a look at the filter and confirmed it needed to be changed. Customer supplied a filter to change it out. Inspected the blower assembly, blower motor, capacitor, electrical components, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition of furnace. Cleaned flame sensor and brushed dust off the burners and components. Checked thermostat operation, wiring, amps, temperature rise and gas pressure of furnace. System overall is heating properly within manufactured specifications
Austinz 12/2/24 Completed the furnace tuneup. After going through the system throughly I did discover that the igniter was getting worn out and getting bad along with the combustion levels for the amount of C.O in the flue wasn’t to pare as it should be. After speaking with the homeowner she didn’t want to do any repairs as of now because she wants to invest her money into taking care of the system and replace it soon. She will call us to confirm getting the system changed out. As of now the system is still working and no danger of co was parent as of now. Gave the customer a yard sign and magnet for her and completed the visit.
Jake Kring. 12-02-24. Customers is not ready to look into systems and replacements at this time. She is planning on getting it replaced next spring. Let home owner know that the 0%-72 months is available now and that I don’t know how long it will be available. Homeowner may have us back out before spring for a true estimate.
11-27-24 Tom.M. No heat. Customer stated the thermostat is blank and nothing is working. Found screws missing on blower access panel causing the door switch not to close. Did not charge for the repair. System is heating properly at this time.
Came out to perform preventative maintenance on furnace. Discussed with customer about maintenance being provided, filters, and any issues they may be having that I can look into for them. Customer stated that he changes the filters routinely and doesn’t need them changed at the moment. He also stated that everything seems to be working just fine. Customer showed me to attic equipment and showed me an additional light to use. Started my inspection of the blower assembly, motor, electrical components, heat exchanger, evaporator coil, heating components, all the drains, and overall condition. Cleaned flame sensor and dust off the components. Cleaned out heating drain trap of build up. System is fairly clean for the most part. Cycled furnace on and checked amps, temperatures, gas pressure and CO. System is heating properly within manufacturing specs at this time.
Duct cleaning. Joe(JC)R. 11/19/2024 I arrived to perform the customer’s duct cleaning. I put down drop cloths, removed all the vents and inspected the ductwork. The ductwork was in good shape so I went ahead and began the cleaning. I cleaned the supplies and returns. I reinspected the ductwork after word. I cleaned the vent grills and then put them back in place. I also sprayed disinfectant in all the vents 19NOV2024 Jason Brown Arrived for furnace only changeout. Spoke with homeowner about the scope of work. Verified equipment and materials. Disconnected power, flue, drains, gas, evap and filter base. Strapped evap up and pulled furnace. Removed filter base. Vacuumed out return air, applied mastic to gaps in decking. Build custom sheetmetal transition. Install new furnace on existing filter base. Seal all seems. Reconnect drains, gas, flue, and electrical. Install new T6 thermostat. Cycle equipment in all stages. Verify gas pressure. System is working properly at this time. Thanks g
Jake Kring. 11-19-24. I arrived for a silver fall tune up on a 10 year old system. I first spoke with the homeowner and we discussed that part that I found weak on the last summer tune up and we discussed what the part was and how it effects the system when it’s running weak. We decided to check the same part today and see how it looks at this time. I first inspected all electrical connections and the furnace operation. The system is clean and it shows that the homeowner is rep the filters as needed. The blower capacitor is what was running weak on the last service and I found it to be reading the same 4.1 MDF under load. I let the homeowner know it’s running the same and we decided to replace the part at this time. Once I replaced the part I rechecked the systems electrical readings and found the new capacitor to be reading 7.48 MFD under load. The range we are aloud to be is for a 7.5 MFD capacitor is between 7.05 and 7.95. The new part is running correctly and will have a 10 year la
Install warranty. Joe(JC)R. 11/14/2024 I arrived to a call where the customer said that the heater wasn’t working. The furnace is three months old. I found that the gas valve was off. I inspected the furnace and made sure it was running well. The system is running well at this time.
Tom Miller. 11-12-24 Remove and dispose old equipment. Sold 70k btu Premier 80% gas furnace. 10 years parts 1 year labor. 2 heat 1 cool thermostat, and duct cleaning. Customer has pre paid for the job.
Tom M. 11-12-24. Blue Shield furnace maintenance. Replaced air filter. Cleaned flame sensor. While inspecting the heat exchanger, noticed its breached technician has show the customer. Also noticed duct with significant dust accumulation. Customer has elected to have the furnace upgraded and ducts cleaned. Furnace replacement is scheduled for Tuesday the 19th 8 to 10 arrival time. Duct cleaning is scheduled for December 5th 8 to 10 arrival time.
08NOV2024 Jason Brown Arrived for possible call back on recent visit. Spoke with Betty about the situation. Jake was out and I don’t trust anything he said. Inspected equipment and thermostat. Cycled heating and watched equipment satisfy at the setpoint. Measured monoxide in the home, and consistently picked up 1-2 ppm of monoxide. When then discussed options for replacement. Unfortunately we were unable to secure financing. Set equipment in the off position, and advised Betty of the dangers of monoxide.
11-06-24. Jake Kring. I arrived for a previous customer no heat call. I spoke with the homeowner and found that the system has been running but it’s shutting off and the thermostat temperature is dropping. I inspected the furnace and found the system to be on a permanent lock out. I reset the furnace and cycled the system on with all appropriate tools connected to check the gas pressure and how the system is running. I found the furnace to come on and flash out of the combustion manifold box. The furnace stayed light and the blower cycled on. The gas pressure was reading 3.36 IWC and the stack temperature and the stack readings were pretty normal. I then let the system run and the furnace stayed running with no issues showing as to why it shot of at this time. I then set up my carbon monoxide detector in the living room and let it set while I put the furnace back together. When I went back to check the CO detector I found it to be reading 0-5 PPM at any given time. I then went back to
Silver club heater maintenance. Jo(e(JC)R. 11/06/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer didn’t have any questions and said that everything was operating correctly. The customer decided to have the hot water tank flushed. I started to flush the hot water tank. I then inspected the furnace. The heat exchanger was in good shape and the heater components were running well and were in good shape. The furnace was running well and was in good condition. I also replaced the filters with ones the customer provided.
Tom M. 10-30-24. Arrived for a silver club Ac maintenance. Customer has requested the furnace be done not the Ac. Replaced air filter customer provided. Cleaned flame sensor. Did not adjust gas pressure. Blower capacitor 14.7 rated for 15. IDM amps 2.5 and is max rated for 2.8. IDM is making a whining noise and sounds as though it’s falling mechanically. Flue co is under 100 ppm the fuel efficiency is 93.1%. Inspected the heat exchanger noticed no issues. System is heating properly at this time. Recommend upgrading the furnace when it requires a repair due to being past its typical life expectancy.