Prompt and courteous
Repair man was extremely polite and great to work with.
I think the technician should have been wearing a mask for Covid-19 safety reasons.
Friendly, quick, and polite service. Good explanation of required actions and options.
After having four different HVAC businesses provide estimates to replace the AC/heater on a mid-size home I selected Interstate. Turns out to have been a very good decision. Moderately priced for a new Carrier system. Work was scheduled quickly and office kept in contact with me by phone and text to let me know when technicians would arrive. Techs were on time, personable and professional and completed the work in a single day...on the hottest day of the year in OKC. Techs worked efficiently with minimal disruptions to the home and the new system looks great with all of the work appearing tight and clean (the unit itself as well as all the lines and connections). Hauled away all of the old stuff so there was nothing I had to contend with or dispose of myself. A great job all the way around...cannot really think of any improvements. And, of course, the new system is performing superbly.
Adam took the time to explain things in detail and shared his insights into proposed solutions. Would very much recommend.
Came early! Friendly and thorough! Took extra care and explained all services. He then went over and beyond what he needed to do! I will call Interstate from now on!!!
I found Joseph Kring to be extremely helpful with my A/C problem and was glad he was willing to look up whether or not my A/C was still under warranty.
Found bad induced draft assembly. Will get pricing and availability and follow up.
Preformed fall service on 80% upflow furnace changed the filter cleaned flame sensor checked amps on motors checked all electrical components and furnace order of operation did safety check and found no concerns asked customer if they had a lack of hot water or pressure they said no and asked if laundry took longer to dry than they wher suppose to they said no system is operating correctly at this time
Drain wasnâ€™t working properly. Correct issues with drain. Performed work under warranty. No charge to customer.
Performed heater preventative maintenance cleaned the flame sensor changed the filter checked amps on all motors all where in specs capacitor was perfect at 12.5uf inspected blower wheel and evaporator both where clear of debris got in the attic and inspected ductwork and insulation home is well insulated the roof was recently replaced so inspected the flashings and found no issues or safety concerns the hot water tank is new and the dryer goes through the wall the system is operating correctly at this time.
Came out to call for a furnace not heating properly. Customer stated that the furnace was making a loud humming noise and when he opened the furnace, he noticed a motor wasnâ€™t spinning. He hand spun it and got it to work temporarily, but it was starting to go out again. I checked furnace over and found the inducer motor was over amping, and the bearings were weak. I discussed with customer about repair needed, and also about replacement. Furnace is 17 years old and has some significant wear internally. Customer wanted to make repair now and replace the system at a later date. I picked up inducer motor and came back to install it. Took out old inducer motor assembly and installed new one. Replaced pressure switch with the one that came with the new motor. After installing the motor, I cleaned the flame sensor and brushed dust off the burners. Cycled furnace on and checked operation. Furnace is has a little blow back due to the flue not being properly connected. Customer wanted to leav
Came out to give customer an estimate on a new full system change out. Customer has a 3 ton system that runs on R22. I gave customer 3 options to choose from for a 3 1/2 ton. Customer has about 1776 sqft in living space, so I recommended a 3 1/2 ton system to help cool home more efficiently.
Preformed fall service on Downflow 80% furnace clean the flame sensor change the filter checked amps on all motors and Dusse draft motor red .5 of 1.3 the indoor blower motor was running at 4.5 A the capacitor red 7.50 7.5 customer already has a surge protector installed and asked me to change the batteries in the thermostat looked in the unit and found common hooked up went inside found common installed at the thermostat took the batteries out of the thermostat and instructed the customer that they didnâ€™t need them and why asked customer if the laundry took longer to dry than I thought it should and they said no and asked if there was a shortage of hot water or pressure and they said no visually inspected the hot water tank and found the green sticker to say 1993 on it and told customer that itâ€™s getting up there in age that if and when it does decide to go out we install them as a reminder as well for the dryer vent cleaning service ran system through a cycle the system is operat
I arrived for a recall no heat. I first spoke with the homeowner and found that the system will run but not heat. I inspected the system and found the fault code on the furnace was E2 or E9. This is low stage and high stage pressure switch failure codes. The system ran in low heat with no problems. The system tried to cycle into high heat but it dropped back down to low heat and threw a code of E9. I also found the capacitor on the induced draft motor to be reading at its low limit readings. I also found the motor running right at or over its amp limit depending on what stage the system was running in. I removed the induced draft motor and removed a dead snake from the wheel on the motor. This is whatâ€™s causing the pressure switch to fault in and out. I made all issues aware to the homeowner and we decided to replace the pressure switch at this time and not replaced the induced draft motor. Once the pressure switch was replaced the fault code changed to B3 which is blower motor runni
Arrived for annual maintenance and the temp on the Thermostat was different than temp set ton I get up in the attic to perform the maintenance and find lots of water gurgling coming from induced draft motor after further inspection I decided that the drain was clogged causing the pressure switch is to intermittently fault based on the way it was originally installed the installer Put the PVC fittings too close together not allowing enough room to add another one if it had to be cleaned so I had to re-run the entire drain from the evaporator past the furnace drain unclog the drain flush the acid trap put everything back togetherRan system through a very long cycle. When I arrived I found that the induced draft motor was running 2.2 of 2.3 Amps after I was done unclogging the drain and removing debris from the acid trap retook my amperage at my motor and the amperage read 1.9 informed customer that if the problem reoccurs the damage had already I been done to the motor itself due to the
Came out to call for system still not heating properly. I was out yesterday to replace a failed inducer motor. I checked system over and found the thermostat set at 72 and it was reading 69 in the home. Thermostat was calling for heat, but the furnace wasnâ€™t on. I jumped the wires at the thermostat and the heater came on with no issues. I put the thermostat back on the wall and tried it again, and the furnace came on with the call from the thermostat. I noticed that the thermostat doesnâ€™t clip in all the way, and could be causing the thermostat to malfunction by not making good connection. I was able to fix the issue. If it happens again, I recommended customer have us out to replace thermostat.
Came out to call for the furnace not heating properly. Customer was due a service as well, but the maintenance plan had expired. Customer stated that the system wasnâ€™t reaching temperature in the home and was staying at about 69 degrees and the thermostat was set to 72. I inspected the furnace over and found it to be operational at the time of inspection. I did, however, find the filters dirty and needing to be changed. I discussed with customer about what I found, and that the system was most likely having trouble keeping up due to the dirty filters. I replaced filters for customer and performed a maintenance on the furnace. Inspected blower assembly, blower motor, electrical components, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor, and pressure switches. I cleaned the flame sensor and brushed dust off the burners. Cycled furnace on and checked amps, temperatures and pressures of gas. System is heating properly. Seeing that the customer had a service owed
Came out to call for a furnace not heating properly. Customer stated that the heater isnâ€™t coming on at all. I checked thermostat operation first and found it to be calling for the furnace to come on. I checked the furnace and found the inducer motor seized up and not allowing the sequence of operations to advance. I discussed with customer about repair needed and also about replacement of the furnace. Customer wanted to repair it and get it running. I picked up a new inducer motor and came back to install it. Unhooked existing inducer assembly and installed the new one. Wired in existing wiring and pressure switch to inducer tube. Cycled furnace on and checked all functions. Cleaned flame sensors and replaced the filter for customer.
Came out to call for a thermostat issue. Customer stated that she had to turn the thermostat 5-6 degrees higher than normal, and has had to do that for the past few weeks. I checked temperature inside the home and it was 74. Thermostat was reading 77 in the home. After discussing with customer about the thermostat issue and the temperature difference, I went ahead and changed out the thermostat we installed a couple of years ago under warranty with a Honeywell T6. Showed customer how to use new thermostat. Checked furnace operations and had no issues. Did not charge customer due to customer not pleased with thermostat we installed.
I arrived to inspect two systems for replacement. I first inspected the upstairs system and found the return duct to be undersized for the upstairs system and I found the line set to be undersized for this system as well. I recommend to put a return plenum on this system and to attach the return duct to the return plenum. This will allow the new system to bring more return air in so we can blow more supply air out more effectively. I also found this same issue with the downstairs system. I recommend to increase the return duct to help decrease the systems run time and increase the systems efficiency. When you replace both systems with us you will be getting a 20% bonus with us due to have both systems replaced and you being a US veteran. Both systems will have a 10 year labor warranty and a 1 year parts warranty. All duct work that we install will have a lifetime warranty on the duct. Thank you for the opportunity for your business and the chance to get to know both of you. I look forw
10yr part 1 yr labor