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Overall Experience
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Convenience
Overall Experience
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Price
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Overall Experience
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Overall Experience
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Very personable! Showed up on time and did an outstanding job.
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As always your team is very professional, courteous and speaks highly of your company. You have good skilled staff working for you from office to frontline. Continue to take care of them and they will continue to take care of your customers. It is exceptional how they treat your customers as they know they have options. Interstate Heat and Air sets the bar for everyone else to try and reach. You guys are real customer service. JC was great and good luck and congratulations on new baby on the way.
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Very knowledgeable and pleasant! Would like Isaac to service my heat and air every time!
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Kevin was at my house last week for annual heater service check and made necessary adjustments, which he explained to me. After he left I noticed a change in the heat throughout my house and called Interstate back again and asked to have Kevin stop by and talk to me about it. He explained what he had accomplished while here and why it impacted the heat in my house. He checked temps coming from different vent locations in the house and explained why temps would be different. So very knowledgeable and personable.
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The tech came out the same day and was very kind. He was quick and finding and fixing the problem and informed us of ways to better maximize our heat.
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This asks to share my opinion. Your company and staff definitely set the standard for everyone else. Honest, friendly, experienced and know that we are the customer. We have been using Interstate heat and air for 2 years now. Your in office staff and field staff are the best. Excellent communication all the way to technician is on his way. Technician explains everything of service performed. Willing to answer any question and explain clearly. Kudos for your company having longevity in staff. It is nice to see familiar faces. It does make a statement about Interstate heat and air that you are able to maintain staff and it not being a rotating door.
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Interstate personnel arrive within the scheduled time frame and do a very thorough job.
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Austin 2-25-25 Completed the inspection of the package unit on the heat side of the systems operation, to ensure everything is working to the manufactured speculations of efficiency, and during the visit after checking all of the corresponding parts, it was all working exactly how it should be with no issues at this time. I had asked the homeowner about swapping out the filters if they had them and since they didn’t, I suggested that I could swap them out for them if they wanted to pay the additional amount for us to get that taken care of and they wanted to get that taken care of , so I was able to pick up the filters and get that swapped out for him, and during that inspection of changing filters and cleaning the return vents I did discover that inside of the returns are a very thick cake debris inside which will cause the system to struggle and have a lot of issues working how it’s designed which is never a good thing I further inspected all the ducks as best I could in the floor
Jake Kring. 02-14-25. I arrived for a new customer air flow issues. I inspected the system and found it to be a 14 cabinet on a 20” supply plenum. The home is a little over 1500 sq ft. I explained how the system needs a minimum of 1200 cfm of air to breathe in and out for a 3 ton air conditioner and we can see how the small furnace cabinet can handle the duct work for the 1200 cfm required. We discussed the duct work cost and we made two estimates to just address the return duct to increase the velocity of the air coming out but I can’t guarantee that this will fix the airflow in the back rooms. The only way we can guarantee the air to be the same temperature would be to replace all the supply and return duct to get the raited airflow in and out of the system. We wanted to go over the estimates and see what they want to address all at once or just address the return ductwork.
Came out to inspect ductwork and give estimate to replace ductwork.
Came out to perform maintenance on furnace. Customer met me at front door and showed me where the thermostat and location of system were. Discussed with customer about maintenance, filters and how things were going. Customer has already replaced the filters. I inspected the blower assembly, motor, electrical components, heating components, evaporator coil, heat exchanger and overall condition of equipment. Customer has a premier one uv system and I discussed with her about replacing the bulbs that have gone out. Customer will look into getting some from where she orders the filters, and will give us a call if she wants to go through us instead. Heat exchanger has some wear, but nothing concerning. Cleaned flame sensor and dust off the burners and components. Checked operation, amps, temperatures and gas pressure. System is heating properly at this time.
07FEB2025 Jason Brown Arrived for silver club fall tune up service. Spoke with homeowner about the systems performance. They explained that it’s working well, however the thermostat is displaying low batt even after replacing the batteries. We inspected the thermostat, found that it’s been hardwired and that batteries are not required. Removed batteries and reset thermostat. Low battery is persistent. After discussing options, homeowner explained that they are happy knowing it’s not going to turn off on them, and are not interested in doing anything else about it. Moved to the attic and inspected the equipment. Disconnect power. Remove all doors. Pull blower and inspect heat exchangers. Inspect evap and drains. Clean flame sensor then check HSI and safeties. Cycle heating and measure amps on inducer, and blower. Inspect blower wheel for balance and dirt. Reassemble equipment and cycle heating. Checked over ductwork connects/ flue, and drains. System is heating properly at this time. Sy
Came out to perform preventative maintenance on furnace. Met customer at garage and began to discuss the maintenance being done, filters, and any questions regarding the service. Customer stated that the filters were changed recently, and that the system seems to be doing well. I inspected the ductwork, blower assembly, motor, capacitor, electrical components, heating components, evaporator coil, heat exchanger and overall condition of equipment. Blower assembly will need to be cleaned soon. Cleaned flame sensor and dust off the burners and components. Checked system operation, amps, temperatures, gas pressure and CO levels. Found the receptacle and plug charred and in need of replacement before it trips a breaker, or something happens electrically. Showed customer photos and they approved repairs. Shut breaker off and replaced the receptacle and furnace plug. Cycled system back on to recheck operation system is heating properly at this time.
Came out to call to perform preventative maintenance on furnace. Met customer at garage and we began to discuss the maintenance being done today, filters, and how things were going. Customer stated that the filters do need to be changed, and that everything is working fine so far. I changed out the filters in the home. Inspected the blower assembly, motor, capacitor, electrical components, heating components, evaporator coil, heat exchanger and overall condition of equipment. Cleaned flame sensor and dust off the burners and components. Checked system operation, amps, temperatures, gas pressure, and CO levels. System is heating properly at this time. Discussed with customer about in home allergens and the products we offer. Customer wasn’t interested at this time.
Came out to perform preventative maintenance on furnace. Discussed with customer about the maintenance being performed, filter needing changed, and how things are going. Customer stated that she didn’t have a filter, and needed one put in, so I supplied the filter and changed it. Inspected the blower assembly, motor, electrical components, heating components, evaporator coil, heat exchanger and overall condition. Found blower assembly needing cleaned. Cleaned flame sensor and dust off the burners and components. Checked operation, amps, temperatures, gas pressure and CO. Inducer motor bearings are wearing down. Amps are still within range, so I discussed options advised customer about the possibility of it failing and about the blower needing cleaned. Customer would like to leave system as is for now. System is heating to the best of it’s abilities.
Blue shield club heater maintenance. Joe(JC)R. 02/06/2025 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer said that everything was running well and didn’t have any questions. The customer wasn’t interested in having the hot water tank flushed or the dryer vent cleaned at this time but may have it done at then next visit. I then inspected the furnace. The heat exchanger was in good shape and the heater components were running well and were in good shape. The system is running well and without any issues.
Austin 2-5-25 Completed the return to repair and was able to get the capacitor replaced and the igniter replaced as well. Then I made sure to clean the blower wheel and housing after removal and I cleaned everything inside the cabinet and the motor itself and wheel. The homeowner saw everything before and after And saw just how much work I put into cleaning everything and making sure it all worked great same with the evaporator coil. I made sure to spray all down very evenly to make sure it started to drain and after a little bit of foaming out and draining the coil started getting , less and less dark and draining out that dark brown water which will now help that coil breathe much better when the system is running at the end of it I ran and tested the system twice twice to ensure everything was gonna come on and work properly just in case so that no one has to come home and find that their furnace is not working specially, when it’s chilly, but as of now, everything is completed an
Austin 2/3/25 Completed the furnace tune On the downflow carrier equipment. During the visit, I went through the system, thoroughly checking all the corresponding parts inside of the unit, and during the visit, I did discover that the flame sensor and igniter were both getting weak and wearing out due to age and time of run and also the flu was leaking water down onto the equipment so to help the system last longer and run as efficiently as possible. I did bring up those repairs to the homeowner just so that they have the information about the equipment and as of now they would like to schedule it for April time when we come out for the AC so that we can get the system prepared and ready to go for the upcoming winner, but as of now he would like to wait until that time to do those repairs and that was the only repairs needed on the equipment everything else was still running great and doing a good job and the filters inside the home replaced by the homeowner himself and that was not n
Isaac J. 1-28-25 Came out to call for a system not heating properly. Customer stated that we were out for the same issue a couple of weeks ago, and it’s happening again. Let him know that I went through the notes and had a pretty good idea about what’s going on, but will check it over and see it for myself. Customer and I went into the attic and we began to discuss what was happening. System would run for a few seconds then shut off. Customer already had the gas checked to the home and unit as well and it was good. I checked system over and found the flame sensor still had some build up on it. Used some low grade sand paper to clean it, and then tested the system. Customer cycled unit on from his phone and I checked operation. Found system to fire up properly and run longer than the few seconds that customer had said before. Took a reading on the flame sensor and found it reading 2.9-3 micro amps. Told customer that it’s low reading could be causing it to fault intermittently and I rec
29Jan2025 MarioP. Discuss scope of service with homeowner.disconnected all electrical, drain, gas, flue. Strapped up supply plenum and coil. Removed existing furnace. Installed new furnace. Reconnected coil and supply plenum. Sealed unit up with metal tape and silicone. Reconnected all electrical, drain, flue, gas. Cycled system on heating and adjusted gas pressure. System is running properly at this time.
28JAN2025 Jason Brown Arrived for a call about the flue pipe being removed. Spoke with Mike, and Mark. Apparently the pipe was pulled out, they tried to find another pipe, however could not find that particular brand. When I arrived the pipe was put back, I inspected the flue from the attic and found no joints broken or anything disconnected. I then spoke with Cathy and Mike and found that someone had reinstalled it. We cycled the furnace together and verified its operating safely. System is heating properly at this time. Thanks guys always good to see yall!
White shield club heater maintenance. Joe(JC)R. 01/2025 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer didn’t have any questions and said that everything was operating correctly at this time. The customer wasn’t interested in having the hot water tank flushed or the dryer vent cleaned at this time. I then inspected the furnace. The heat exchanger was in good shape and the heater components were running well. The customer wasn’t interested is surge protectors at this time. I also replaced the filter.