Very personable! Showed up on time and did an outstanding job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
As always your team is very professional, courteous and speaks highly of your company. You have good skilled staff working for you from office to frontline. Continue to take care of them and they will continue to take care of your customers. It is exceptional how they treat your customers as they know they have options. Interstate Heat and Air sets the bar for everyone else to try and reach. You guys are real customer service. JC was great and good luck and congratulations on new baby on the way.
Overall Experience
Quality
Price
Convenience
Very knowledgeable and pleasant! Would like Isaac to service my heat and air every time!
Overall Experience
Quality
Price
Convenience
Kevin was at my house last week for annual heater service check and made necessary adjustments, which he explained to me. After he left I noticed a change in the heat throughout my house and called Interstate back again and asked to have Kevin stop by and talk to me about it. He explained what he had accomplished while here and why it impacted the heat in my house. He checked temps coming from different vent locations in the house and explained why temps would be different. So very knowledgeable and personable.
Overall Experience
Quality
Price
Convenience
The tech came out the same day and was very kind. He was quick and finding and fixing the problem and informed us of ways to better maximize our heat.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
This asks to share my opinion. Your company and staff definitely set the standard for everyone else. Honest, friendly, experienced and know that we are the customer. We have been using Interstate heat and air for 2 years now. Your in office staff and field staff are the best. Excellent communication all the way to technician is on his way. Technician explains everything of service performed. Willing to answer any question and explain clearly. Kudos for your company having longevity in staff. It is nice to see familiar faces. It does make a statement about Interstate heat and air that you are able to maintain staff and it not being a rotating door.
Overall Experience
Quality
Price
Convenience
Interstate personnel arrive within the scheduled time frame and do a very thorough job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Technician was fantastic and made everything easier to understand for what was happening. Friendly and efficient.
Overall Experience
Quality
Price
Convenience
Red Club AC/heater maintenance. Joe(JC)R. 09/10/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC and heater maintenance. The customer didn’t have any questions and said that everything was well. I the washed out the condenser then inspected it. The condenser fan capacitor was starting to get weak. It was at 4MFD and was rated for 5MFD. I then checked the furnace and evaporator coil. The furnace was in good shape and the heat exchanger was in good shape. All the heater components were in good shape. I also performed the customers free evaporator coil cleaning. I replaced the filters for the customer. The system is operating correctly at this time.
Blue shield club AC maintenance. Joe(JC)R. 09/09/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed out the condenser and inspected it. The condenser was in good shape and was running well. I then checked the furnace and evaporator coil. Both were in good shape and were running well. The system is running well at this time.
White shield club AC maintenance. Joe(JC)R. 09/06/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed out the condenser and inspected it. The condenser was in good shape and was running well. I then checked the furnace and coil. Both were in good shape and was running well. The system is operating correctly at this time.
27AUG2024 Jason Brown Arrived for blue club summer tune up service. Spoke with Teresa about her systems performance. Everything is working well. Inspected furnace evap and AC. Washed condenser coils and checked pressures. Verified evap and wheel are clean. Measured all amps and capacitors. Replaced 14x24x1 filters. System is cooling at this time.
Blue shield club AC maintenance. Joe(JC)R. 08/23/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. The customer decided have me flush the hot water tank.then washed out the condenser and inspected it. The condenser was running well and without any issues. I then checked the furnace and evaporator coil. Both were in good shape and running well. I replaced the filters for the customer. The system is running well at this time. The customer wanted an estimate to replace the hot water tank.
Came out to call for a system struggling to cool during the day sometimes. Customers father met me at the front door and proceeded to show me the location of the thermostat, and stated that the temperature tends to rise during the hotter part of the days and that it runs constantly. Told him I would take a look at the system and check it over. I found the condenser unit running a little hot due to a dirty condenser, and the system slightly undercharged based on pressures and temperatures. I let customer know that the system needs cleaning and that the unit may be a little low on refrigerant, but need to clean it first to make sure pressures and temperatures are accurate. I washed the condenser coil thoroughly. Rechecked system pressures and did find unit running a little bit below recommended subcooling. Made customers father aware that I was out here in 2021 for a similar issue and I had added a little refrigerant then and made a suggestion about more return air for the system. Unit i
Came out to call for a system still not cooling as well. Customer stated that the unit struggled over the weekend and didn’t really start cooling till yesterday, but won’t keep the temperature consistent in the home. I checked system over and found unit still running a high head pressure. I washed condenser again and also checked filter. Found filter dirty and needing replaced. I replaced the filter for customer and rechecked system operation. Unit is needing to operate at 13 degree super heat based on my temperature/pressure chart and it was operating at 11. Reiterated to customer that the system will most likely struggle in the peak part of the day due to the condition of the system. A clean filter should help. Temperature was registering at 74 in the home now. It was 78 over the weekend. Told customer that the system may not be able to cool the home down past 72. System is cooling as best as it can given the age and condition of equipment.
Isaac J. 8/14/24 Came out to call for a condenser fan motor failure, and to replace it. Discussed with customer about the systems issue, what to expect price wise, and that I would need to get the system operational before I would be able to truly know if anything else might be wrong with the system. Customer stated the compressor was replaced 2-3 years ago by her home warranty, and wanted to know if it’s working. I told her that I tested the compressor briefly and it does cycle on. Customer approved replacing fan motor. Pulled fan guard and motor assembly off unit. Ran into an issue with the fan blade stuck on the shaft of the motor. I tried every possible tool and lubricant to get it loose, and nothing would get it to come off. Informed customer that I would need to get a new fan blade for the unit as well due to the situation. We discussed pricing and availability of the fan blade. I was having trouble finding one to match existing fan blade in the metro. Customer stated she was goi
Came out to call for a system not cooling properly. Customer stated that the AC outside had quit working and noticed the fan wasn’t spinning. I checked the system over and found that the fan was inoperable due to a bad capacitor, and a really dirty condenser. I discussed with customer about repair needed and advised him that I would have to put in a capacitor in order to test the motor and go from there. I installed a new capacitor and the system started up with no other issues present. We discussed the possibility of the motor failing. Told him I would recheck amps after washing the condenser that’s included with the repair. I washed the condenser coil thoroughly and rechecked system operation. Condenser fan motor is operating within proper ranges at this time. I did, however, let customer know that there is signs of stress on the motor and it’s something to take into account. Customer ultimately decided to leave the existing fan motor for now. We also discussed maintenance plans and
Jake Kring. I arrived for a silver club member no cool call. I inspected the system and found the capacitor we put on less than a year ago had failed. I replaced the capacitor and charged the systems amps and refrigerant charge and found the system to be run properly. I informed the homeowner that it’s under warranty and will keep its remaining warranty but will not except the original part warranty.
No cool. Joe(JC)R. 08/08/2024 I arrived to a call were the customer said that the system wasn’t cooling well during the day time. I found that the system was low on refrigerant. I talked to the customer about recharging the system or having a leak search done. The customer decided to have me recharge the system. I added two pounds of 410a refrigerant to the system. I reinspected the condenser and got the subcooling to 7. The system is cooling well at this time.
No cool. Joe(JC)R. 08/07/2024 I arrived to a call were the customer the system wasn’t running. I found that the condenser fan was failing along with the capacitor. I replaced both the condenser fan and the capacitor. I inspected the system and didn’t find any other issues. The system is running well at this time.
Estimate to replace existing furnace with a Carrier performance series furnace. Includes: 90k btu furnace 5 Ton 80% efficiency -dual stage gas valve -variable speed motor -quiet comfort Warranties 10 year parts 20 year heat exchanger 1 year labor
Isaac J. 8/2/24 Came out to call for a system not cooling properly. Customer stated that she noticed the unit not operating yesterday and decided to clean the ac and change the filters, but the unit still wouldn’t cool properly. I checked system over and found the unit to have a manual reset high pressure switch. The pressure switch was tripped and not allowing the unit to cycle back on. I explained to the customer that it was most likely due to the night ambient temperatures and the coil being dirty before she cleaned it. I also found the capacitor that controls the compressor to be out of tolerance. It was reading 33/45 and the capacitor shouldn’t read anything less than 5% of 45. I cycled system on to check initial operation of the system to see how unit was operating. Discussed replacement of capacitor, a more thorough cleaning of the unit and signing up on a maintenance plan to keep the system clean and running efficiently. Customer approved replacement of capacitor and was wantin
Jake Kring. 08-02-2024. I arrived for a recall on a system we installed an evaporator coil on. I spoke with the homeowner and found that the system is running and cooling good at night but during the heat of the day the system will not keep the home below 80 deg. I inspected the system and found that the systems was under charged and running at a 2.3 deg subcooling and a 48 deg superheat. I added 19 oz of refrigerant to the system and set the systems subcooling to 10.8 deg. This system will keep up better during the heat of the day.