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As always your team is very professional, courteous and speaks highly of your company. You have good skilled staff working for you from office to frontline. Continue to take care of them and they will continue to take care of your customers. It is exceptional how they treat your customers as they know they have options. Interstate Heat and Air sets the bar for everyone else to try and reach. You guys are real customer service. JC was great and good luck and congratulations on new baby on the way.
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Very knowledgeable and pleasant! Would like Isaac to service my heat and air every time!
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Kevin was at my house last week for annual heater service check and made necessary adjustments, which he explained to me. After he left I noticed a change in the heat throughout my house and called Interstate back again and asked to have Kevin stop by and talk to me about it. He explained what he had accomplished while here and why it impacted the heat in my house. He checked temps coming from different vent locations in the house and explained why temps would be different. So very knowledgeable and personable.
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The tech came out the same day and was very kind. He was quick and finding and fixing the problem and informed us of ways to better maximize our heat.
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This asks to share my opinion. Your company and staff definitely set the standard for everyone else. Honest, friendly, experienced and know that we are the customer. We have been using Interstate heat and air for 2 years now. Your in office staff and field staff are the best. Excellent communication all the way to technician is on his way. Technician explains everything of service performed. Willing to answer any question and explain clearly. Kudos for your company having longevity in staff. It is nice to see familiar faces. It does make a statement about Interstate heat and air that you are able to maintain staff and it not being a rotating door.
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Interstate personnel arrive within the scheduled time frame and do a very thorough job.
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Technician was fantastic and made everything easier to understand for what was happening. Friendly and efficient.
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I could not ask for a better company than Interstate Heating and Air to find and fix any problem I have with my heat and air. They are very professional and work hard to assure that the problem is corrected while keeping the cost of the repair to a minimum. Working with Interstate to me is like working with family. I am amazed at the service provided by Jason Brown. He is very professional and thorough in assuring the problem is fixed before he leaves. He explains what is needed and makes sure you understand the problem. Being a senior widowed female that means the world. What is so amazing is he even remembered my pet's name and details about the pet. You just don't find that kind of service these days. I would recommend Interstate Heat and Air to anyone needing service or repair to their heat and air system. They are wonderful. On a scale of 1 to 10 they are most certainly a 10. Thank you Jason Brown.
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No cool. Joe(JC)R. 07/23/2024 Performed full system evaluation and safety inspection. I arrived to a call where the customer said the system had stopped cooling. I found that the system had large leak in side of the condenser. The leak was repairable but had leaked out all of the refrigerant. The customer decided to have me repair the leak. I repaired the leak and pressure tested the system. The system held 300 psi. I the pulled a vacuum down below 500 microns. I the recharged the system. The subcooling is at 8 and the superheat is at 9. I also found that the capacitor was getting weak and the customer had me replace it. The customer also signed up for a blue club plan. The system is operating correctly at this time.
Jake Kring. I arrived for a no cool call new customer. I spoke with the granddaughter of the home owner and she explained that her husband will be here shortly and she will be leaving. I explained the diagnostic fee and that I’ll look at the system to see why the system is not cooling and clean the condenser. She showed me the location of the thermostat, filters, furnace and condenser. I first found the filters to be washable filters and to be completely stopped up. I also found the condenser to be completely stopped up as well. I inspected the evaporator coil and found the coil to be completely frozen over. I removed the filters and disassembled the condenser after I cycled the furnace on to melt the ice to correctly inspect the system once the system is free from ice and all debris blocking airflow from the filters and condenser coil. Once the ice was defrosted and the system cleaned up I cycled the system on and checked all components. I found the system to run but the refrigerant c
I arrived for a silver member summer tune up. I spoke with the customer and found that the system has been running well. I stated my inspection with the indoor system and she mentioned that the flue was not completely on due to her having her roof replaced. I lifted and set the flue properly on the furnace. I then checked the filter and found it to be in good condition. I then checked all electrical connections and components and found them to be running well. I started my inspection at the condenser and found the condenser to be dirty. I disassembled and cleaned the condenser. Once the system was assembled I checked the systems refrigerant charge and electrical components and found the condenser fan motor to have a weak capacitor. This is a 5MFD capacitor and it’s not recommended to run lower than 4.7MFD and the capacitor is reading 4.1MFD. I informed the no and she wants to replace it on her next tune up. I left the system running per the homeowners thermostat settings.
Non club AC maintenance. Joe(JC)R. 07/18/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s AC maintenance. The customer didn’t have any questions and said that everything was running well. The customer said that he would consider signing up for a maintenance plan. I washed the condenser the checked the furnace and evaporator coil. The furnace for the most part was in good shape but the blower motor capacitor is starting to get weak. It is at 10.4 Mfd and calls for 12.5. The evaporator coil is mostly in good shape but is somewhat dirty. I then checked the condenser which for the most part was in good shape but the condenser capacitor was weak. The compressor side was at 37 MFD and calls for 45 and the fan side is at 4.3 MFD and calls for 5. The rest of the condenser is in good shape and running well. The customer signed up for a blue club plan
Jake K. 07-16-2024. I arrived for a noise issue on a system we installed. I spoke with the homeowner and found the system to make a thumping noise when the system comes on. I inspected the system and found the motor and all parts to be running smoothly. I did not hear any abnormal noises from the system at this time.
Jake K. I arrived for a possible recall on a system we installed earlier this year. I spoke with the homeowner and she showed me the system. I inspected the system and found that the plumbing in the ground was stopped up and that the water heater or air conditioner was not leaking water or stopped up. I informed her she would need a plumber to address the plumbing in the slab.
Jake K. I arrived to seal the hole around the disconnect.
Came out to call for a mini split reading a code. Customer stated that the system has been working, but he notices that the unit pops up a CF code every so often and wanted the system checked out, as he believed it was a code to check Freon. After looking over the unit, I informed customer that the CF code is to clean the filter on the head unit. I pulled filter and showed customer how dirty it was. I also showed him how to reset the code after he’s cleaned the filter. The internals of the head unit need to be cleaned thoroughly. Customer decided he only wanted to pay for the service fee today, and will call another time to have the unit cleaned. I recommend it be done sooner than later, as it can start to hinder the performance of the the unit. System is still cooling at this time.
11JUL2024 Jason Brown Arrived for call about the evaporator freezing. Spoke with homeowner about the systems performance. My evap is freezing, I turned it on a little before you got here so you could see it. Inspected air handler. Found insulation coming off the walls and covering the blower. Glued insulation back. Removed filter stuck beneath the evap. Verified other filters were clean. Washed condenser coils and checked refrigerant charge. Suction pressure is at 90 and sat is below freezing. Spoke with homeowner about my findings. We decided that since they’re moving they don’t want to do any leak searches. We decided to just add refrigerant. Weighed in 1lb12oz of 410a for a 12 degree super heat. Verified coil isn’t freezing and checked temperatures at registers. System is cooling at this time. Work declined: leak search
Jake Kring and Jeremiah V arrived to job site for a no cool. Introduced ourselves to customer and spoke about system not reaching thermostat satisfaction. Home has split system (one outside and one horizontally in attic) and has been struggling to cool home since last summer and had previous company fill system up on refrigerant about two weeks ago. After talking to customer, we went ahead to perform inspection. After talking with customer, we checked evaporator coil that appeared clean, checked blower wheel capacitor and was weak, checked outdoor unit and saw the unit was low on refrigerant and spoke to customer about a potential leak after seeing pressure low. After getting the go ahead, we pressured up system to 490 psi with nitrogen, we were able to pinpoint the leak at the evaporator coil and showed customer. We explained what we had found using via videos and spoke about price for new coil and will follow up with a call with customer tomorrow morning for availability to install
05JUL2024 Jason Brown Arrived for previous customer ductwork inspection/repair. Spoke with Nathan about the systems performance. The side of the home furthest from the equipment will not keep up. And the kitchen/living area seems okay. We were just wanting to see if something is wrong with our ductwork, as we have been assured that the equipment is large enough for the home. Inspected ductwork and equipment. Found the system to be a 3.5AC with a 4 ton evap and furnace. While inspecting ductwork I found the living room duct disconnected at the wye, and the duct leading to the back bedroom torn up and reinsulated several times. Discussed findings and estimates with Nathan. We decided to correct the broken duct now, and start preparing for the replacement of all the ductwork. When we’re ready we will come out to build the new layout for the ductwork. All ductwork come with a lifetime warranty. Equipment : evap 4ton, furnace 4ton, AC 3.5 EQUIPMENT DESIGN CFM 1400 Supply ductwork : 5,7
Jake Kring. 07-05-2024. I arrived for a rental property previous customer. I spoke with the tenant and found that the system is blowing air but not cool air. I inspected the system and found the capacitor to have failed and the condenser fan motor to be running at 2.2 amps and the manufacturer range is to run between 1.8-2.0 amps. The tenant and I tried to contact the homeowner with no success. I replaced the capacitor to get the system running for now but I recommend to replace the. Condenser fan motor due to it running at more amps than the manufacturer data information states. The homeowner called back and we discussed the issue with the system and we Dec to replace the motor and capacitor at this time. I replaced the parts and left the system running to the tenants thermostat settings. By this time the tenants was not home and I couldn’t get into the indoor system. The system should be running and cooling as it did before the motor had failed.
06-27-2024. Jake Kring. I arrived for a silver club membership no cool call. I spoke with the homeowner and they explained that they had the power go out and come back on and the system did not cool after that. Some time in the night the system came on and started cooling and is cooling now. She showed me the location and the indoor and outdoor system and I found the filter to be dirty and in need of replacing. I also found the coil to be clean and the pan treatment to still have life left in it. I then inspected the condenser and found the system to have vines growing into the coil. I removed all vines and cleaned the system. I installed a new filter and checked all electrical components and refrigerant charge and found the system to be running well. I explained that the system could greatly benefit from a hard start kit and I explained how the component works. I also recommended to add a surge protector to the condenser and furnace. We decided to do all recommended repairs at this ti
26JUN2024 Jason Brown Arrived for recent installation warranty no cool. Spoke with the homeowners about the breakdown. I woke up around 1am and the system wasn’t functioning, I looked outside and the air conditioner was not on. Inspected furnace, coil, and air conditioner. Found that Cox was out recently, and grounded there service to the disconnect in a way that blocks the door. Called cox and verified with tech support I can move the ground without damaging the equipment. Removed ground bracket and found fuse blown at L1 replaced fuse and cycled equipment. Checked charge and all electrical components. Verified temperature delta and washed condenser coils while I was out. Spoke with homeowner about my findings. He will call and have cox move the ground from our disconnect. System is cooling properly at this time. Explained to homeowner thst this is a chargeable repair and that if it happens again, I will have to charge for the repairs. Thanks guys!
Not cooling well. Joe(JC)R. 06/25/2024 I arrived to a call where the customer didn’t feel like the system was cooling right. I didn’t see any issues and the insulation was sufficient.