Very knowledgeable and pleasant! Would like Isaac to service my heat and air every time!
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Kevin was at my house last week for annual heater service check and made necessary adjustments, which he explained to me. After he left I noticed a change in the heat throughout my house and called Interstate back again and asked to have Kevin stop by and talk to me about it. He explained what he had accomplished while here and why it impacted the heat in my house. He checked temps coming from different vent locations in the house and explained why temps would be different. So very knowledgeable and personable.
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The tech came out the same day and was very kind. He was quick and finding and fixing the problem and informed us of ways to better maximize our heat.
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This asks to share my opinion. Your company and staff definitely set the standard for everyone else. Honest, friendly, experienced and know that we are the customer. We have been using Interstate heat and air for 2 years now. Your in office staff and field staff are the best. Excellent communication all the way to technician is on his way. Technician explains everything of service performed. Willing to answer any question and explain clearly. Kudos for your company having longevity in staff. It is nice to see familiar faces. It does make a statement about Interstate heat and air that you are able to maintain staff and it not being a rotating door.
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Interstate personnel arrive within the scheduled time frame and do a very thorough job.
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Technician was fantastic and made everything easier to understand for what was happening. Friendly and efficient.
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I could not ask for a better company than Interstate Heating and Air to find and fix any problem I have with my heat and air. They are very professional and work hard to assure that the problem is corrected while keeping the cost of the repair to a minimum. Working with Interstate to me is like working with family. I am amazed at the service provided by Jason Brown. He is very professional and thorough in assuring the problem is fixed before he leaves. He explains what is needed and makes sure you understand the problem. Being a senior widowed female that means the world. What is so amazing is he even remembered my pet's name and details about the pet. You just don't find that kind of service these days. I would recommend Interstate Heat and Air to anyone needing service or repair to their heat and air system. They are wonderful. On a scale of 1 to 10 they are most certainly a 10. Thank you Jason Brown.
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Mario & Jeremiah F. did an outstanding job w/blown in insulation. They were on time, courteous and professional. Jake was at the house on Fri 14 Jul 2023 and was the person who measured for insulation and replaced a thermostat. Same outstanding attitude and professionalism! Thank you!
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Professional, timely, friendly, informative.
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26APR2024 Jason Brown Arrived for summer tune up service. Spoke with Cathy and Benita about the systems performance. We’re still using the heater over here too. Cycled the equipment on at the thermostat. Inspected furnace and coil. Verified capacitor, blower motor, and all amps. Replaced 14x25x1 filter. Cycled equipment into cooling disconnect power to ac wash out condenser coils. Reassemble ac, check pressures/ electrical connections and components. All reading within manufacture specs delta T is at 19 degrees. System is operating normally at this time. Cleaned up work areas, washed condenser pad, and set thermostat back to 78 degrees. Thanks guys I’ll see yall In the fall!!
26APR2024 Jason Brown Arrived for blue club summer tune up service. Spoke with Cathy about the systems performance. We haven’t really used the Air conditioner this season, but the heater worked really well this winter. Inspected furnace, coil, blower assembly, and electrical components/ connections at the furnace. Washed condenser coils, checked all components at the AC. Found fan side run capacitor reading 1.5/5 with homeowner permission we went ahead and replaced the capacitor. Replaced 2 14x24 filters. Charge readings 25/25 super heat at a 66 degree ODT. 20 degrees temperature delta. System is operating normally at this time.
Today I had the pleasure of conducting maintenance on a 8 year old Carrier system. Upon arrival, homeowner stated the system has been working fine and that he unlocked the condenser cage so that I could perform the maintenance. I started by verifying system cleanliness and found the ducts and blower assembly dirty and in need of cleaning. I then verified all amps temps and pressures. I found the condenser capacitor failing. It is to read 45 mfd +/- 6% but I read it at 41.07. I also found the compressor inrush (LRA) out of manufacturer specifications. It is not to read over 109 amps but I read it at 123.1 amps. I discussed my findings with the homeowner and recommended replacing the capacitor, adding a hard start kit, clean the blower assembly, and clean the ducts. The homeowner approved all but the duct cleaning which he will schedule at another time. I made the repairs and reverified system operations. All conditions normal at time of departure.
17APR2024 Jason Brown Arrived for blue club summer tune up service. Spoke with homeowner about the systems performance. It’s working great! Inspected coil and blower motor. Coil is heavily rusted but clean, cleared some run out of the drain pan. Inspected AC. Checked cap, contactor, compressor and fan motor. Found cap reading 40/5 of 40/5 fan at .9a and compressor at 11.4a contactor has no resistance across it, and is reading 9.8 ohms on the coil. Washed out condenser coils and cycled cooling. checked pressures. Cleaned up work areas applied fresh tape around to evap. Replaced 14x25 filter. Spoke with homeowner about my findings. System is working great at this time!
Came out to perform preventative maintenance on AC system. Discussed with customer about maintenance being provided today, filters, and any issues that I can look into for her. Customer stated that the filters do need to be changed, and that she also noticed the AC making more noise over the past couple of years. Told her I would take care of the filters and look into the noise. I replaced the filters in home for customer and started inspection with equipment in attic. Inspected the blower assembly, motor, capacitor, electrical components, evaporator coil, drain line and overall condition. Evaporator coil is rusty, but no signs of refrigerant leaks at this time. Washed condenser coil thoroughly. Checked condenser coil for oil marks and condition. Checked fan motor, compressor, capacitor, hard start kit, contactor and all electrical. Found contactor pitted and coil discolored. Cycled AC on and checked amps, temperatures and pressures of condenser. All amps, temperatures and pressures we
Jake k. I arrived for a previous customer no cool call. I inspected the system and found the condenser fan to be locked up. I made this aware to the homeowner and that I would have to get a OEM condenser fan motor on Monday. She will talk with her husband and see if they want to try and finance the repair. I let the homeowner know that after the system is running I will continue to check the system and that there could be other repairs at that time. Jake K. I replaced the condenser fan motor and checked the systems operation. The system is running fine electrically. At this time it started to rain and I was not able to get an accurate temperature on the refrigerant charge but the system looks to be okay at this time.
Jake K. I arrived for a previous customer no cool call. I spoke with the homeowner and found the system to be running for a short time then shutting off. She showed me the location of the indoor system and outdoor system and I inspected both units. I found the blower wheel and evaporator coil to be dirty and in need of cleaning. I also found the condenser to be completely stopped up. I cleaned the condenser and tested the system run after the condenser cleaning. I found the condensate pump to have failed. I found the pump to be running consistently but the pump will not output any water. I tried to blow out the 3/8 drain line that is ran through the attic but the tubing is getting brittle and stopped up. This line needs to be replaced. I let the homeowner know that the pump will need to be replaced for the system to run. She did not want to replace the pump but let the system run into the floors to get the air conditioning system running. I did not recommend this but I did recommend to
Three system blue shield club heating maintenance. Joe(JC)R. 04/09/2024 Performed full system evaluation and safety inspection. I arrived to perform to customer annual AC service. The customer didn’t have any questions for me to I went ahead and set up the ladder. It should be noted for future reference that lowest side of the building cannot be accessed due to a drainage, ditch and the ladder cannot be safely set up. I was able to get set up on the side of the building where the sidewalk goes around. It will take a rope to safely tie off the ladder though I didn’t went ahead and got started with the maintenance and checked all three units both the two package units and the mini split unit. All three systems were in good shape and working well.
08APR2024 Jason Brown Arrived for blue club no cool. Spoke with homeowner about the systems performance. You guys were just out not that long ago. The system was running in cooling, but just not keeping up. Cycled equipment on at the thermostat. Replaced 14x25 filter. Measured temperature deltas at the registers. Opened coil box and verified coil is clean. Checked over all components at the AC. Tested pressures. Getting 30psi on the suction indicating low charge. Inspected around equipment for any obvious leaks. In the history it appears we found a potential leak at the service port on the AC. Discussed findings with homeowner, I will email over estimates and we can schedule them when you are ready. Flipped service disconnect to prevent condenser from running and damaging its self.
Completed duct cleaning inspection for Mr.Hansel today. Arrived to jobsite and spoke with Mr.Hansel and his son about duct cleaning. The Hansel’s have been living in home for about 8 years now and property had 8 floor vents in total and 2 ceiling returns. I asked them questions about their vent system and tried to pinpoint what was the cause of calling us out here today. Mr.Hansel has trouble with his airflow in his room and wanted it to be cleaned out, his room was the worst he mentioned when it came to airflow he proclaimed. I spoke to him and his son about duct cleaning and what it could do to benefit and let him know that I was going to due a thorough inspection to give them all the information to let them know what their getting into. Performed inspection and inspected duct work in attic space to be good. No leaky ductwork and was sealed good. Inspected all 8 floor vents and found it to be filled with sand and Mr.hansels room the most. After finding what I found I spoke with both
Jake K. 03-26-24. I arrived to inspect a system for replacement on a rental property. I first spoke with the tenant and he let me gain access to the system in the attic and the outdoor condenser. I documented the side and what the system had as far as duct work. I found the system to be undersized with the existing duct work and I strongly recommend to replace the system and increase the return and supply side duct work. I bid three options from an evaporator and condenser only and a complete system with discounts and/or a free evaporator coil. I also bid to increase the return side duct work by cutting in one additional return duct to allow the system to intake more return air and one additional supply duct/dump to let out the proper amount of airflow for this 3.5 ton system. If the duct work is not adequate for the new system you can have issues with the new system regardless of brand, size or quality of installation. The system is designed to temper air that it brings in and pushes
25MAR2024 Jason Brown Arrived for recent install noise/vibration service call. I spoke with Mrs Faye about the systems performance. It’s a hard sound to replicate however it’s making a du du du noise as it’s starting, and the vibration is there but subtle. Cycled equipment on at the thermostat and listened to the start up with homeowner. We did not hear anything. Opened all doors and panels on the equipment. Spun wheel by and to verify balance. Cycled system several times in heating. Gas pressure is set at 3.54 with a good flame and proper heat rise (51/30-60) external static is right at .36/.5 iwc. Checked around attic for anything to be vibrating. I found no issues with the equipment at this time.
Today I had the pleasure of conducting maintenance in an 8 year old Carrier system. Upon arrival, homeowner stated that the system had been working fine. I started my check by verifying system cleanliness. I found the blower assembly and ducts were dirty and needed to cleaned. I then verified all amps temps and pressures. I found the gas valve misadjusted and made the necessary adjustments. Homeowner will be going on a trip soon and plans on having the cleaning schedule when he returns.
20MAR2024 Jason Brown Arrived for silver club fall tune up service. Spoke with the homeowner about the systems performance. It’s working well, nothing in particular needS attention. Inspected furnace. Disconnect power inspect wheel and motor. Inspected capacitor and all amp draws. Verified wiring and electrical connections. Cycled equipment into cooling. Disconnect power to AC. Wash condenser coils. Test cap, contactor, and all electrical connections/ components at the AC. Restored power and checked pressures. Pressures are good, however with the home being cool and outside at 72 there is no heat load on the house. System is cooling properly at this time.
20MAR2024 Jason Brown Arrived for blue club summer tune up on recently installed complete Carrier system. Spoke with homeowner about the systems performance. It’s working well, we’re happy with it. Homeowner showed me to the thermostat, furnace and ac. Cycled equipment into cool on. Inspected blower cabinet motor and evap coil. Found indoor equipment clean and functioning within manufacture specs. I then moved out to the AC. I washed the condenser coils with water, then checked all components. I reassembled the AC and restored power allowing the system to run. After 15 min of run time I checked the refrigerant charge and found it to look low. Indoor air is ~68 degrees outdoor ambient is ~70 degrees as well. Without a heat load it is normal for pressure to appear low. System is operating properly at this time. If you use the back spigot you will flood the kitchen. Sorry and thanks !!