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I have had excellent service with Interstate. I will not use any other company. I trust Interstate Heat and Air completely. They always make sure I am satisfied with their work and answer any questions I might have. Each time I have used this company the service reps treat me as a friend or family. They truly care about their customers. Thank you Interstate for caring about me and my well being. I am 75 yrs old and I have never had a company that really care about their customers. On a scale of 1 to 10, I would give them a 20.
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I will always call and use Interstate H/A. Always professional, friendly and knowledgeable.
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called Sunday morning and tech fixed problem same day by 3:30 pm.
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Service was on a rent house, so I wasn’t there, but everything was timely and fully explained. Will use again. Thank you all!
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24 hours early, professional, friendly, pricing was extremely reasonable
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Came early to our appointment, knew what needed be done, finished in no time. Very friendly and curtsies. Told us about service plan and the benefits of signing up. Very professional.
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Sam J - arrive to Blue club member fall tuneup on upflow furnace in hallway closet. Customer explained that the system is operating well and no cold spots in the home. I tested thermostat operation while changing air filter. Began servicing system by pulling in cleaning the flame sensor. Also, checked burners and burner assembly. Unable to inspect coil due to the way the unit was installed. Inspected heat exchanger, which is in good shape. Checked capacitor on blower motor, it is within range. Cycled system on from thermostat and checked amperage of inducer motor and blower motor. Ducts connected and insulated well. Check temperature difference at the Plenum switch was 48°. Spoke with customer and inform them of the status of their system. Set thermostat back to original setpoint. System operating properly and efficiently at this time.
Came out to call for a system not heating properly. Customer has sold home and were moving out today and noticed the heat wasn’t working. I checked the system over and found the furnace unplugged in the attic. Customer had roofers out yesterday to make repairs to the roof and flue. Roofers unplugged the furnace and forgot to plug it back in. Plug furnace back in and checked operation. Furnace was operating with no issues.
13MAR2023 Jason B Arrived for previously bid drain replacement. Spoke with homeowner. Verified materials. Disconnect condensate pump. Remove existing drain. Install new vinyl drain from furnace closet through attic and out the side of the home. Secure drain to wall with clamps. Test condensate pump for proper function. System is draining properly at this time. Demonstrated condesate pump replacement as homeowners are doing it themselves. Equipment is working properly at this time.
11MAR2023 Jason B Arrived for new customer condensate leak. Spoke with homeowners about the issue. It’s been leaking in my hallway, I contacted a plumber and he pointed me to hvac. Inspected equipment found system draining into a condensate pump. Found copper drain line perforated in many places along run, as well as terminating against exterior wall in attic. Spoke with homeowner about my findings. We decided to go ahead and replace the the drain line. Will have office call for scheduling. Advised to keep system off until drain is replaced. Homeowners are purchasing a new condensate pump and will have it for time of repairs.
10MAR2023 Jason B Arrived for fall tune up, spoke with Matt about his systems performance. It’s been working well, I had y’all out for a no cool and got signed up with your blue package. Inspected heat strips, high limits, elements, ductwork, plenums, coil, blower wheel, motor, and all electrical connections. Cycled system in all stages, checked heat rise and amp draws. Inspected Heat pump capacitor, contactor, and electrical connections. Found ductwork old and below current building standards. Found attic insulation lacking, and contactor pitting beginning. Attached are estimates for discussed recommendations and repairs. Thanks Matt, have a good day! Left filter by air handler.
Sam J - arrived to Blue club member for fall tune up on upflow furnace in closet. Spoke with customer and he explained that the system has been operating properly with no issues of cold spots in the home. Replaced filter media while testing thermostat operation -14X30X1. Cycled thermostat off and began servicing system. Removed coil cover to inspect heat exchanger and coil. Coil is clean and heat exchanger is free of any cracks or rust. Hooked up gas manometer then cycled system on from thermostat and watched for proper ignition, while also checking gas pressure. I then checked amperage of inducer motor and blower motor as system went through its sequence of operation. Ducts connected and insulated well, return clean of any trash or debris. Checked temperature difference at grilles which was 48 degrees. Assembled machine and cleaned area. Set thermostat back to customers desired set point after completing service. Spoke with customer and informed him of the status of t
I arrived to bid a 3.5 ton system replacement. I spoke with the homeowner and we inspected the system and compared bids. We agreed to price match apples to apples for a carrier 3.5 ton system with two new return duct runs of 16” duct. We will also be cleaning the supply duct work. The system will have a 10 year parts warranty with a 1 year labor warranty. The heat exchanger will have a 20 year warranty.
Performed preventative maintenance on furnace for customer. Changed the filter for customer. Inspected blower assembly, motor, capacitor, heat exchanger, burners, flame sensor, igniter, inducer motor and overall condition of equipment. Cleaned the flame sensor and dust off the burners and components. Checked thermostat operation, wiring, amps, temperatures and gas pressure. System is heating properly within manufacturing specifications at this time, but I did recommend customer start planning for replacement due to age and parts starting to wear down internally.
Came out to call for a customer concern about a noise she was hearing when the system was running. She purchased home last year and wanted to make sure nothing was going wrong. Customer said she could typically hear it at night, but would eventually go away. I checked the system over and found no issues with how the system was operating. What customer is hearing is the inducer motor when it initially first kicks on, and you can hear it in the home if you’re quiet. Inducer motor amps were within range and the bearings and mount are still in good shape. Advised customer that the units return ductwork is undersized for the system and the main return is a little loud in the hallway. Customer would like to keep unit as is for now.
I arrived to bid a system replacement for a 2.5 ton system. I spoke with the homeowner and found that she is wanting the highest seer rating that she can possibly get in this house. I inspected the system and found that the set up cannot accept a 21” or a 24” wide furnace. This limits our capability to gain a seer rating higher than 21.5 seer that is approved with a AHRI matchup. To gain the seer rating I matched a 80,000 btu carrier 96.7% modulating furnace with a 3.5 ton evaporator coil and a 3 ton variable optimum carrier condenser. The system will come with a 10 year parts warranty and a 2 year labor warranty. The system will come with a one year free club membership maintenance plan to start keeping the system maintained properly. We will cut in two other returns in both bedrooms beside the mechanical closet to allow the system to move the proper amount of air the system will be designed for. We will also preform a duct cleaning on the duct work to get the new system running with
Replace OEM inducer motor clean coil and install float switch to prevent further damage to the plenum.
I arrived for a free second opinion to repair or replace a furnace. I inspected the system and found the control board to have failed. I bid to repair the system with a 1 year warranty and replace the furnace with a 10 year parts warranty and a 1 year labor warranty.
23FEB2023 Jason B Arrived for fall tune up, spoke with Sheryl about the systems performance. It seems to be working well. Inspected blower cabinet, coil, motor, heat exchanger, and all components/connections at the furnace. Cycled system into heating and measured heat rise and gas pressure. Found blower wheel and beginning to get dirty, found system operating without a float switch. Spoke with homeowner about my findings. We decided to let it be at this time.
white shield duct cleaning was done, house had 10 supplies (floor vents), and 2 returns. Inspected duct work in returns and inspected floor ducts and found residue of sand and dirt on all sides of the house. After inspection, i confirmed that it was good for cleaning. I put drop sheets on floor for return vents, cleaned return vents with 4-5 passes each. Cleaned grills outside with hose and wiped down with disinfectant wipes. Sprayed disinfectant spray within the whole duct system. Shot vac all supplies and shot vac grills as well. Cleaned up mess that was made and confirmed with customer with all their needs being met for that visit.
Performed preventative maintenance on furnace. Customer changed filters. Inspected blower assembly, heat exchanger, heating components, burners, flame sensor and overall condition of furnace. Customer had concerns about a noise she was hearing from the furnace, and wanted to know what it might be. Upon startup the inducer motor was vibrating a little, and would become a little more noticeable under a load. I adjusted the idm wheel a few years ago to keep it from vibrating as much. The bearings are wearing down and causing vibration. I made homeowner aware of what was causing the noise. I cleaned the flame sensor and brushed dust off the burners. Checked and tested thermostat operation, wiring, capacitors, amps, pressure switch, safety switches, temperature rise and gas pressure. Customer wants to see how long system will last before needing repairs or replacement.