Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Sales person and installer were great to work with. Did as promised
Overall Experience
Quality
Price
Convenience
Service was quick and of little pressure. I was given an honest assessment on my air conditioning system with thoroughly explained options on which steps could be taken next. It’s good to have cool air blowing, once again. Thank you!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Blue shield club AC/Heater maintenance. Joe(JC)R. 09/11/202 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC/Heater maintenance. The customer didn’t have any questions and said that everything was running well. I then washed out the condenser and inspected it. The condenser was in good shape and without any issues. I the checked the furnace and coil. The furnace heat exchanger was in good shape and the heater components was all in good shape. I also cleaned the flame sensor and left new filters. The system is operating correctly.
Jake Kring. I arrived for a club member summer tune up on a system we installed two years ago. I first inspected the indoor system and found the unit to be clean and the electrical components to be so correctly. I then inspected the condenser and found all sides to be clean but the side closest to the house. I cleaned the system free from all debris on all sides of the condenser coil and checked the system electrical components and found the system to be running well. I checked the systems refrigerant charge and found the systems to be running properly per the manufacturer data instructions. The system is running well at this time.
Call back. Joe(JC)R. 08/18/2024 I arrived to a call where the customer was concerned over what had been done and if it was done correctly due to a communication error. I show that everything had been done correctly and explained what had been done.
Blue club AC maintenance. Joe(JC)R. 08/16/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed out the condenser then inspected it. It was in good shape and was running well. I then checked the furnace and evaporator coil. The coil was in good shape and the furnace was running well but the blower wheel was dirty and needed to be removed to be properly cleaned. This will cause issues such as premature part failure for the system if not addressed. I got permission from the customer and removed the blower assembly and cleaned it out. After drying it off I put it back in place. The system is running well at this time.
Further communication between the renters home owners and home warranty company need to be done.
Jake Kring. I arrived for a new customer no cool call rental property. I first received instructions to take pictures and call for appointment before repairs are made. I inspected the system and found the system to be completely stopped up and the condenser fan motor to be running and the compressor to be humming and pulling high amps. I cleaned the condenser and replaced the capacitor to further test the system to confirm that the compressor will run. I found the system to come on and start to cool the home down. I contacted the owner and explained my findings and they instructed me to not repair the system that they needed to get approval before I can leave the system running. I documented the breakdown with pictures as requested and informed the, that there will be an additional diagnostic for to return to replace the capacitor for us having to make two service calls on the same issue. They understood and I collected the first diagnostic fee for this trip. The system is non operatio
Came out to call for a system not cooling properly. Customers brother was mowing and believes he messed up a wire while weed whacking. I checked the system over and did find damage to the condenser 2 wire. Let customer know that I could replace the part of bad wire and hook it back up to get it running. Customer had me replace part of the 2 wire and I also secured it to the 240 volt electrical whip to get it out of the way. After I fixed the issue I cycled system on to check operation. Unit is now cooling properly.
Came out to call for a system not cooling properly. Customer stated that the outside unit is operating and has been cleaned, but the unit doesn’t blow any air inside. Customer showed me location of all equipment and I started my inspection with the problem area. Inspected blower assembly, motor and capacitor. Found capacitor depleted and not allowing the motor to operate and overheat. Blower assembly also needs some cleaning. Discussed with customer about repair options and the need to test current blower with a new capacitor to see if it works, or if it’s locked up and proceed from there. I installed a new capacitor and the motor began to operate properly. Checked amps of motor and I was reading 8.4-8.6 currently and the max amps is 9.5 for that motor. I advised customer that current blower motor is still functioning and that the blower assembly should be cleaned. Customer approved cleaning the blower as well. I pulled the assembly and disassembled it. Cleaned each part thoroughly and
20JUL2024 Jason Brown Arrived for friends and family no cool. Spoke with homeowner about the systems performance. The thermostat turns off and on randomly. Inspected furnace and evap. Found loose connection at outlet. Shut off power to breaker, remade all connections. Reassembled equipment and cycled cooling. Wiggled all wires related to AC. System is no longer losing power.
Jake Kring. 07-03-2024. I arrived to meet handyman Mr handyman to address the sheet rock repair that was done during the dryer vent cleaning. We inspected the area and agreed on a cost to preform the sheet rock repair. The work will be started today but may have to come back another day to paint after all materials are dry.
Call back. Joe(JC)R. 06/22/2024 I arrived to a call where the customer said that they had a condensation leak after we performed a dryer vent cleaning. I found that drain had not been glued properly and had been knocked loose when we cleaned the vent. I glued the drain line and performed the customer’s scheduled AC maintenance. The system is running well and without issues. We will call and schedule to have someone come out and repair the Sheetrock.
Completed dry cleaning for Mr. Johnson. Arrived to job site and introduced myself to Mrs. Johnson, they were wanting a dryer vent cleaning done today. They had lived in their home for about 14 years and never had had a dryer vent cleaning done. Dryer vent discharge was on the roof and the vent went 20 feet vertical and attic space. I told Mrs. Johnson what to expect with a dry cleaning and what we would be looking for just to give her all of the information of what she was getting into today. Performed a thorough inspection and found cloggage in the 90° elbow that connects the two Hard pipes together, Down cloggage at the very top of the event discharge where there was no airflow going through. After inspection, I showed what I had found via pictures and let her know that I had everything in my truck to complete the job today. after getting confirmation, I took apart the dryer vent piping in the attic space, used dryer vent cleaning brush with hammer drill attachment to clean out all
Non club AC maintenance (JC)R. 06/11/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s maintenance. The customer said that everything was working well and they decided to sign up for blue club maintenance. I went ahead and washed out the condenser coil then checked furnace and evaporator coil. Both were in good shape and running well and the drain pan and line were clear and in good. The duct work was also in good shape. I then checked the condenser which was in good shape and running well. The system is operating correctly at this time.
Jake Kring. 05-23-24. I arrived for a club member summer tune up. I spoke with the homeowner and we discussed the smart hours and how we can set the thermostat schedule to match the smart hours. I programmed the thermostat to the homeowners preference Monday through Friday and no programming on the weekends. I then replaced the filter and cleaned the filter grill with a parish and water hose. I also cleaned the condenser free from all the grass clippings in the unit and we discussed adding pump ups to the system. I added the pump ups and washed the bottom side of the condenser out to open all the drain ports in the bottom of the condenser to help the system stay clean by itself. I then checked all the systems electrical components and found the air handler to be running well with no signs of issues at this time. The outdoor system is running properly and the refrigerant charge looks a little low but it is raining off and an and this will cause the charge to look low due to the outdoor
Kianoosh M out for spring AC non club tune up on 2007 RUUD split system. Spoke with homeowner and filters were just changed. Checked attic insulation, ductwork, flue, dryer vent, blower, blower capacitor, drains and evap coil. Washed outdoor condenser of built up fibers and hair. Checked dual capacitor, contactor and cycled system on. Checked refrigerant pressures, fan and compressor, and temp split outside. The temps are cooler today but pressures seem okay. The blower wheel is dirty and could use a cleaning, the fan motor is reading out of range at 1.2/.8 amps. It does look like insulation was added since our last service. I spoke with homeowner about repair options and they are going to have their home warranty company look at the invoice to see what work is covered through them. I also talked about having Isaac come out for future services.