I’m always appreciative of the professional service provided! Efficient and respectful of property!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Sales person and installer were great to work with. Did as promised
Overall Experience
Quality
Price
Convenience
Service was quick and of little pressure. I was given an honest assessment on my air conditioning system with thoroughly explained options on which steps could be taken next. It’s good to have cool air blowing, once again. Thank you!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jake Kring. 11-27-24. I arrived for a club member fall tune up. I spoke with the homeowner and found that she has a cover she wants to put on the condenser. I put the cover on the condenser and turned the disconnect off to keep the condenser from coming on with the cover on the system. I let the homeowner know that the power is off to the condenser and will have to be tuned back on once the cover is off of the outdoor condenser. I then inspected the indoor system and found that the electrical compressor are running well but the way the plenum is transitioned the heat strips are starting to put off some light. The air flow is not not a straight shot though the heat strips to the plenum and this is causing the left side of the heat strips to get hot and may cause issues or the system to stop heating. I informed the homeowner of the issue and we discussed replacing the heat strips but the problem may come back if we do not correct the plenum. I explained how the plenum and the transition
Jake Kring. 11-08-24. I arrived for a blue club membership fall tune up. I spoke with the homeowner and found that she had a filter for me to replace but I used the filter I provided with her club membership. I first replaced the filter and set up my manometer and combustion analyzer. I found the gas pressure to be running at 3.7 IWC and the manufacturer range it to operate between 3.2 and 3.8 IWC. I set the gas pressure at 3.5 IWC and let the system settle while I checked the blower motor amps and induced motor amps. I found all readings to be within normal range. I set the thermostat back to the homeowners thermostat settings and checked the ambient CO reading and found no signs of a carbon monoxide leak at this time.
Jake Kring. 10-28-24. I arrived for a previous customer no cool call. I spoke with the homeowner and found that the system will run sometime and shut off at other times. I first cycle the system on at the thermostat and found that the indoor system to come on and run correctly. I then inspected the outdoor system and found the condenser fan motor to be running but the compressor was pulling LRA amps. I turned power off to the condenser and found the capacitor to have failed. I informed the homeowner of failed part and the additional cost. We decided to replace the part at this time. I replaced the capacitor and checked the systems operation and found the system to come on and run but the system was running at a high superheat. I showed the homeowner the information and recommended to look farther into the refrigerant charge and she did not want to due to her moving out soon. I left the system in operating condition but the system is not running properly and as efficiently as it could b
02OCT2024 Jason Brown Arrived for non club tune up. Spoke with homeowner about the systems performance. We’re just doing a tune up. Pulled blower motor annd inspected heat exchanger. Inspected HSI, flame sensor, inducer motor, flue, blower wheel and motor, safeties and pressures. Found run cap at 6.6/7.5 this is outside a 10% tolerance. Cycled heating at the thermostat. Ran furnace and tested for monoxide. Spoke with homeowner about my findings we decided to go ahead and clean the wheel. Homeowner wants to contact his home warranty company for the capacitor. System is heating and cooling at this time. Thanks guys!
Blue shield club AC/Heater maintenance. Joe(JC)R. 09/11/202 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC/Heater maintenance. The customer didn’t have any questions and said that everything was running well. I then washed out the condenser and inspected it. The condenser was in good shape and without any issues. I the checked the furnace and coil. The furnace heat exchanger was in good shape and the heater components was all in good shape. I also cleaned the flame sensor and left new filters. The system is operating correctly.
Jake Kring. I arrived for a club member summer tune up on a system we installed two years ago. I first inspected the indoor system and found the unit to be clean and the electrical components to be so correctly. I then inspected the condenser and found all sides to be clean but the side closest to the house. I cleaned the system free from all debris on all sides of the condenser coil and checked the system electrical components and found the system to be running well. I checked the systems refrigerant charge and found the systems to be running properly per the manufacturer data instructions. The system is running well at this time.
Call back. Joe(JC)R. 08/18/2024 I arrived to a call where the customer was concerned over what had been done and if it was done correctly due to a communication error. I show that everything had been done correctly and explained what had been done.
Blue club AC maintenance. Joe(JC)R. 08/16/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed out the condenser then inspected it. It was in good shape and was running well. I then checked the furnace and evaporator coil. The coil was in good shape and the furnace was running well but the blower wheel was dirty and needed to be removed to be properly cleaned. This will cause issues such as premature part failure for the system if not addressed. I got permission from the customer and removed the blower assembly and cleaned it out. After drying it off I put it back in place. The system is running well at this time.
Further communication between the renters home owners and home warranty company need to be done.
Jake Kring. I arrived for a new customer no cool call rental property. I first received instructions to take pictures and call for appointment before repairs are made. I inspected the system and found the system to be completely stopped up and the condenser fan motor to be running and the compressor to be humming and pulling high amps. I cleaned the condenser and replaced the capacitor to further test the system to confirm that the compressor will run. I found the system to come on and start to cool the home down. I contacted the owner and explained my findings and they instructed me to not repair the system that they needed to get approval before I can leave the system running. I documented the breakdown with pictures as requested and informed the, that there will be an additional diagnostic for to return to replace the capacitor for us having to make two service calls on the same issue. They understood and I collected the first diagnostic fee for this trip. The system is non operatio
Came out to call for a system not cooling properly. Customers brother was mowing and believes he messed up a wire while weed whacking. I checked the system over and did find damage to the condenser 2 wire. Let customer know that I could replace the part of bad wire and hook it back up to get it running. Customer had me replace part of the 2 wire and I also secured it to the 240 volt electrical whip to get it out of the way. After I fixed the issue I cycled system on to check operation. Unit is now cooling properly.
Came out to call for a system not cooling properly. Customer stated that the outside unit is operating and has been cleaned, but the unit doesn’t blow any air inside. Customer showed me location of all equipment and I started my inspection with the problem area. Inspected blower assembly, motor and capacitor. Found capacitor depleted and not allowing the motor to operate and overheat. Blower assembly also needs some cleaning. Discussed with customer about repair options and the need to test current blower with a new capacitor to see if it works, or if it’s locked up and proceed from there. I installed a new capacitor and the motor began to operate properly. Checked amps of motor and I was reading 8.4-8.6 currently and the max amps is 9.5 for that motor. I advised customer that current blower motor is still functioning and that the blower assembly should be cleaned. Customer approved cleaning the blower as well. I pulled the assembly and disassembled it. Cleaned each part thoroughly and
20JUL2024 Jason Brown Arrived for friends and family no cool. Spoke with homeowner about the systems performance. The thermostat turns off and on randomly. Inspected furnace and evap. Found loose connection at outlet. Shut off power to breaker, remade all connections. Reassembled equipment and cycled cooling. Wiggled all wires related to AC. System is no longer losing power.
Jake Kring. 07-03-2024. I arrived to meet handyman Mr handyman to address the sheet rock repair that was done during the dryer vent cleaning. We inspected the area and agreed on a cost to preform the sheet rock repair. The work will be started today but may have to come back another day to paint after all materials are dry.
Call back. Joe(JC)R. 06/22/2024 I arrived to a call where the customer said that they had a condensation leak after we performed a dryer vent cleaning. I found that drain had not been glued properly and had been knocked loose when we cleaned the vent. I glued the drain line and performed the customer’s scheduled AC maintenance. The system is running well and without issues. We will call and schedule to have someone come out and repair the Sheetrock.