Loving air is always been one of the best air-conditioning and heat pump companies I have known in this area I very much appreciate the great customer service And the text knowledge when they come to my home
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I was charged 99.00 for someone to come out and sit in my drive way for 40 minutes on his cell phone. Said he knock on door no one came to door. But we came outside and stood looking at him and he never got out. What nice customer service that was! Never use them again!!
Overall Experience
Quality
Price
Convenience
Excellent customer service, very knowledgeable, and very friendly.
Response from Loving Air, Inc.:
Tom, Thank you for the great review. Customer service and friendly customer service is always the best and we are happy to be able to provide that for you.
Overall Experience
Quality
Price
Convenience
During my maintenance for the customer, I found multiple issues I wanted to bring to his attention. The first issue being is that I found the indoor blower motor and the outdoor condenser fan motor to be bad. I have quoted up to replace both of those. I also found that the refrigerant pressures are low. The refrigerant is R22 which means we cannot add any. And I also found that the compressor is mega booming bad. I have called for a territory manager, who is talking to the customer at this time.
Arrived to the customers home and greeted her at the door. Spoke with the customer about how the system had been performing and I’ve had any concerns. Customer states tried to have ductwork cleaned through Atlantic duck cleaning, but being system is duckboard was unable to perform. Perform today’s maintenance including all cleanings per contract Completed maintenance inspection, checklist, uploaded pictures and videos. answered all customer questions about potentially having ductwork replaced in the future. Return system to service.
Arrived at customers residence and was greeted by customer and led to the thermostat and put it in heat mode at this time and thermostat is functioning properly at this time. Inspected refrigerant lines and they are tight and neat and Arma flex insulation is intact and without any visible defects at this time. Inspected tape and duct work joints and they are tight and neat at this time. Unit is sitting horizontally level on 4x4 blocks at this time. Inspected drip pan under airhandler and it is dry and without any visible defects at this time. Inspected condensate drain and it is clear at this time. Inspected EZ Trap safety switch and it is functioning properly at this time. Inspected float safety switch on drip pan pan and it is functioning properly at this time. Inspected 25 and t0 amp circuit breakers and they are functioning properly at this time. Inspected blower motor and wheel and they are clean at this time and blower motor has an amp draw of .7 amps in low stage at this time.
Upon arrival spoke with customer and turned system on. Found indoor coil and blower dirty but found no leaks. Blower was working. Unit is level. Went outside and found capacitor had failed for bringing compressor on. Spoke with customer about cleanings and membership and capacitor and customer only wanted to replace capacitor. Put new capacitor in and started system. Dana no compressor amped within specs. Can not be 100% about refrigerant levels due to system being dirty but system is working at this time of service.
Upon arrival spoke with customer and she explained no issues. We started with he stat and went to the unit. Filter and coil clean. Wires all tight. Drain is clear. Indoor unit is working as it should. Spoke with customer about allergies and the help a uv light could do for her home. Went outside, coil is clean. Wires all tight. All electrical checked out within pecs. Had system in heat due to the indoor and outdoor temps. Made sure pressures and all components working within manufacturing specifications. Jumped system into ac mode and let system run awhile. System is working well at this time. Went over some options with the customer. Customer approved uv light so wired it all up and showed customer it is working. Explained it will help clean the unit and the air going threw and will help the home! System is working well at this time.
Arrived at customers residence and was greeted by customer and led to the thermostat.. Thermostat is functioning normally and according to manufacturers specifications at this time… Inspected evaporator coil and found the coil to be decay and fins at the drain pan fins on coil are falling apart.. Estimate has been comprised for replacement at this time.. Inspected blower motor and wheel and the wheel is lightly dusty at this time .. Inspected washable filter and it is dirty at this time.. Refrigerant lines are tight and neat at this time.. Arma cell insulation is intact and is tight and neat at this time…l inspected 2 60 amp breakers and they are functioning properly and according to manufacturers specifications at this time.. Inspected condensate drain and it is clear at this time.. Entire cabinet area in the heavy dirty at this time……. Inspected fan motor and blade and they are covered in surface rust and debris and motor is showing no signs of seal leakage at this time.. inspected
during my inspection I found a couple things. The customer was interested in first thing that the air filter was extremely dirty and need to be cleaned. After talking with her. We decided that she was just gonna go ahead and get new pleated filters. The system was extremely clean just the filter was very dirty. The ductwork was also very dirty. I gave the customer the option to do a duct cleaning. She wanted to wait until she got her taxes back. I am giving her a call in two weeks to go over that option. Also, I noticed that there was no search protector on the indoor unit. I also gave the customer to do this as well. All other information is in the check sheet which I emailed a customer
Upon arrival spoke with the customer. She has had no issues. Filters are clean. Started with main system. Turned stat up, each room is getting good air flow. Went to attic, attic was just spray foamed insulated. Coil and blower are clean. Wires are all tight. No leaks in coil. Cleaned drain line. Unit is level. Board is all correct for cool cloud. Customer had all juice insolation taken out and the flex lines are very “roller coaster”. Took pictures and showed customer and she wanted some options on this and replacement of the trunk line. Went outside, coil is clean. Contacter and capacitor checked within manufacture specs. Fan amped at 1.1amps. Compressor amped at 5.38amps. Refrigerant levels where 101/357. Let system run awhile. Disconnect wires all tight and surge protector is working well. Main unit passes my inspection. Mini split. Coil is clean, filters are clear and wires all tight. Spoke with customer about how she uses it and she is going to try a new mode. Went outside, wire
Upon arrival customer showed me location of filter thermostat and indoor and outdoor. System has seemed to be operating properly with no issues brought up. When adjusting thermostat to test heat strips they were amping properly at 18. Amps. When looking at the blower wheel there was an accumulation of dust would recommend cleaning to prolong life and improve efficiency. When inspecting blower amps were in correct range at 1.25. When inspecting coil could see build up around the coil would recommend cleaning the coil and possibly adding photo max to help clean and prevent growths. When inspecting outdoor unit could see low voltage wiring sheathing was crack exposing the wires do recommend replacing to prevent any possible shorts. Outdoor coil is dirty with dust and debris pressure readings are inaccurate do to cleanliness. Did see some charing on contactor but all electrical connections were tight. Would also recommend surge protector for indoor and outdoor to help keep electrical c
. Upon arrival spoke with the customer. She said the outdoor unit cut off and on the other day and then cut off and didn’t come back on. Turned the thermostat to heat. Went to indoor unit. The filter is clean. The coil is clean. Leak searched the indoor coil and didn’t find any leaks. The blower housing is clean. All wiring is good and tight. Found I had a call for the outdoor unit to come on. Went to outdoor and it was off. Had 24 volts going to the board but not coming back out. Found control board bad. Called carrier and they had one in stock. Customer approved quote. Went and picked up board and came back. Installed control board and surge protector. The outdoor unit started up. The Refrigerant pressures were 110/398. The compressor amped at 5.09. The condenser fan motor amped at .63. Both are in range. The system is working properly.
Preformed heating maintenance on heat pump system. Confirmed thermostat heat anticipator was set correctly Mercury thermostat is working at this time within a couple of degrees of actual room temperature. Confirmed electric heat is working within manufacturer specs 34.8/31.7 Double pole contactor has failed causing loud buzzing noise while energized. Quoted customer and made repair while onsite today. Confirmed all high and low voltage is good and tight. Took amp draw on blower motor and found within specs 2.8 Blower wheel is clean and balanced. Evaporator coil had small amounts of debris on edges was able to brush clean. (Pic of existing filter in photo)Filters provided for customer DONT fit this type of application and should be a washable cut to fit style due to mounting to back of louvered door for electric furnace. Checked refrigerant levels and found within manufacturer specs 55/250. Took amp draw on compressor and found within specs 11.6 Amp draw on condenser fan was within sp
. Upon arrival spoke with the customer. She showed me the thermostat and the indoor unit. Set the thermostat to heat. Went to indoor unit. Inspected evaporator coil. The coil is clean at this time. Leak searched the indoor coil and didn’t find any leaks at this time. Inspected the blower housing and motor. The blower housing is clean and free of debris. The blower motor amped at 1.52. This is in range per manufacture specifications. The electric heat strips amped at 20.71 and 20.79. Both are within the range per manufacture specifications. Inspected low and high voltage wiring. All wiring is good and tight. The drain clear. The drain safeties are good and working properly. All visible duct work is good and tight. Went to the outdoor unit. The Refrigerant pressures were 112/354. This is within the range per manufacture specifications for the temp. 70 indoor and 50 outdoor. The compressor amped at 5.91. The condenser fan motor amped at .61. Both are within the range per manufacture spe
Upon arrival filter for main unit is clean. Went into attic, coil and blower are clean. Drain is clean. Wires are tight. Heater kit came on and shut off properly. Unit is level. Blower amped at 1.1amps. Spoke to customer about taping up some duct work and she approved repairs. Once done, ran downstairs, mini split head is clean, and level. Wires are tight. Both systems on, went outside. Coils are clean. Main unit. Wires tight. Contacter and capacitor checked within specs. Fan amped at 1.1amps. Compressor amped at 5.83amps. Refrigerant Levels where 153/415. It is 78° so it does not show on the chart. System is set to every 30 mins of defrost. Mini split, wires all tight. Refrigerant pressures are within specs. Both disconnect wires are tight. Systems are working good and customer is happy at this time of service.
. Upon arrival customer was stating the coil and some of the duct work was sweating. The evaporator coil is clean. The blower is clean. The blower motor amped at 2.45. The drain is clear and the condensation pump is working properly. Inspected low and high voltage wiring. All wiring is good and tight. Found water in flew pipe and rust holes. Quoted to replace section where the holes are. Went to outdoor unit. The coil was a little dirty. Went ahead and cleaned it. The capacitor checked out at 45/5. The compressor amped at 6.12. The condenser fan motor amped at .52. Both are within the range per manufacture specifications. The Refrigerant pressures were a little low at 99/290. 2 degrees of Subcooling. Quoted to add refrigerant and the customer approved. Added 1 pound and 14 ounces. The Refrigerant pressures were 136/360. 11 degrees of Subcooling. The system is now working properly. Signed customer up for membership. Thomason is the correct last name.