Upgraded the memory and drive.
The customer has declined the battery replacement. We are disabling this alert type for now.
Initiated and completed full disk scans for malware of any kind on all computers on the firm's network. We discovered some potentially unwanted software across a couple of workstations, but luckily nothing consequential.
It has been determined that this disk alert requires further investigation if it reoccurs.
This threat was determined to be a driver updater, which can cause system instability.
Upon investigation, it was determined that the detected threat was classified as a potentially unwanted program (PUP). As a result, it was labeled as a true positive threat in our system to guarantee that it remains blocked in the future.
It has been determined that the detected threat is a potentially unwanted program (PUP). Therefore, it has been marked as a true positive threat in our system to guarantee that it will be blocked in the future.
After researching, we have determined this alert is a duplicate of another one in which the iSCSI target is disconnecting from the host hypervisor. Due to the low-priority nature of the issue and that this is a duplicate, we are closing this ticket.
This is a frequent issue occurring due to iSCSI dropped packets. We are investigating the issue on an ongoing basis but are closing this because it is a duplicate alert.
Once again, we noticed that disk space usage decreased significantly after a few days. The abnormally high disk usage was likely a temporary condition on this workstation.
The lack of drive space appeared to be a transient condition. Since the initial alert, the disk space usage has lowered considerably.
Arianna called and left a message saying that her computer restarted and it fixed the issue.
The desktop has been upgraded to a 1TB NVME.
It has been determined that the threat in question was a false positive - it was previously identified as part of our antivirus toolkit and the signature was recognized.
Enabled the Windows Photo Viewer via automated scripting and registry keys on the remote desktop servers.