Synced files to OneDrive and stored them in the cloud to free up space.
Replaced the computers.
Setup new computer and monitor and moved the old computer and monitor to a different desk.
Utilized the following steps to resolve the issue with your Microsoft 365 account: Removed the Microsoft 365 account from the Settings app in Windows 11. Re-added the account to re-register it with the system. After completing Multi-Factor Authentication (MFA) again, the account propagated across all systems and email service was instantly restored.
Computer is offline, cannot apply updates at this time.
Added the SMTP address in Active Directory's "proxyAddresses" field for the user who had a primary mailbox address of onmicrosoft.com for the tenant. We then updated licensing for 11 users to Microsoft 365 Business Premium from Business Standard.
Upgraded the memory and drive.
The customer has declined the battery replacement. We are disabling this alert type for now.
Initiated and completed full disk scans for malware of any kind on all computers on the firm's network. We discovered some potentially unwanted software across a couple of workstations, but luckily nothing consequential.
It has been determined that this disk alert requires further investigation if it reoccurs.
This threat was determined to be a driver updater, which can cause system instability.
Upon investigation, it was determined that the detected threat was classified as a potentially unwanted program (PUP). As a result, it was labeled as a true positive threat in our system to guarantee that it remains blocked in the future.
It has been determined that the detected threat is a potentially unwanted program (PUP). Therefore, it has been marked as a true positive threat in our system to guarantee that it will be blocked in the future.
After researching, we have determined this alert is a duplicate of another one in which the iSCSI target is disconnecting from the host hypervisor. Due to the low-priority nature of the issue and that this is a duplicate, we are closing this ticket.
This is a frequent issue occurring due to iSCSI dropped packets. We are investigating the issue on an ongoing basis but are closing this because it is a duplicate alert.