Overall Experience
Quality
Price
Convenience
Nick was very professional. Arrived on time and did great quality work.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
There is no telling with what happened upon development upon 25+ years ago. Thank you Chris.
Overall Experience
Quality
Price
Convenience
We were called out today to give options for repairing a drain which has been leaking. The customer stated that there is a water spot on the ceiling above the refrigerator, which is directly below the upstairs hallway bathroom. The customer stated that there was an issue with the drain line in the floor/ceiling, but that had been resolved, but water damage is still manifesting even after the repair. He asked me to look over the sinks’ p traps which had been installed recently. I looked at all 5 p traps in the home, and found that the four upstairs tubular waste kits were the wrong size, and were not able to seal correctly into the piping going in the wall. This issue can be resolved simply by replacing all the tubular waste there under each sink. We offered several options for repair, and included two options with trim upgrades, as the customer asked about getting chrome colored piping instead of white. We are emailing those options for the customer to view.
Upon arrival to the whole the customer stated that he was wanting to have the septic inspected seen how they have just purchased a house in the house has sat for many years, after taking a look at the septic system I found that the distribution box was broken and needed to be replaced as well as a Leitchfield rejuvenation in Hydrojet Inn, I also provided upfront prices for replacement of a tank as well due to the age of it, the customer is going to talk about it with his wife and let us know something within the next 24 hours on how they would like to proceed so that we can get this job done for him before they officially moved into the house Customer did express that he may possibly wanna finance he will let us know if he wants to finance once he knows what he would like to do
Upon arrival customer explained that everything in home was backed up so I opened up septic tank and found that it was full so I went into crawl space and found that there was a test plug in main line after talk to customer plumber that left test plug will be returning this after none to remove and install clean out cap made customer aw that paint has been dumped in drains and is now making it into leach field made customer aware paint can settle in leach lines and clog leach holes Nathan will be coming out tomorrow to provide pricing and option for leach field treatment
Upon arrival to the home I spoke with the homeowner he told me that the dirt had settled quite a bit. After assessing the situation for myself I have come to the conclusion that dirt will definitely be needed to be brought back as well as the machine to push the dirt that was graded out back into the hole. But we need to let it dry out first.
Replace septic tank, Install new 1500 gallon Polly tank, excavate old tank and crush in hole next to existing location, clean hole and install new Polly tank, this covers disconnected inlet and outlet on tank, installing with new outlet filter to prevent drain field damage and installing risers to gourd level for future access and cleaning tank, includes risers to ground level, Day one Upon arrival to the home we began by pumping any residuals sewage and water out of the septic tank. We then began to dig out each side of old septic tank and removed dirt from the top. Once old tank was dug out we dug a pit for the old tank and after collapsing the tank, moved all concrete debris into pit as well as spreading lime. Once that was completed we backfilled the pit and dug the existing hole out bigger for the new tank. After the hole was made larger, we leveled the ground to ensure tank would sit level. Once we set the new tank and ensured it was level, we made the inlet connection from the
On today’s visit the customer was not on site but made me aware that they were visible water stains and damage in the kitchen above the refrigerator. So I looked around upstairs and checked items such as the washing machine connections and shut off valves which are in good working order as well as ran the tub/flush the toilet and ran both lavatory sinks. On the surface everything appears to be functional except for the right side lavatory sink has a consistent drip from the gray non-standard style P-trap. This could be the cause of the damage on the ceiling in the kitchen but the only way I can be sure would be to open the ceiling at the affected area and investigate. This is the only way I can know for sure what has caused the damage but at the least the P-trap needs to be replaced with a standard style P-trap. I spoke with the customer about these items and he Informed me that the tenant said she saw drips above the refrigerator after a shower and I was unable to re-create that but a
Upon arrival to the home I completed my septic inspection of the tank located in the backyard of the home. After taking a look at the tank and videoing the leach fields, I did find leach field is functioning properly and as it should, but the tank did have multiple cracks in the lid as well as roots coming in through the side. After talking with the homeowner they have chosen to go with replacing the tank so at this time we have ordered the tank and it will be here this week. We will be returning next week on Monday to complete the job 811 has been notified as well. The portion paid Friday for riser install will be credited towards the septic install job.
Removed sewage ejector pump basin lid scrub side walls pump and float thoroughly Flush with clean water when finished On today’s visit the customer made me aware that the sewage ejector pump alarm was sounding and was no longer functioning causing the downstairs bathroom to not drain. I gave the customer an upfront price to scrub and the grease as well as flushed thoroughly with clean water. Once the customer agreed I scrubbed all side walls/pump/alarm float and pump float. I sprayed degreaser thoroughly and rinsed with water hose thoroughly. After the thorough cleaning I cycled the unit 15 to 20 times to ensure for proper function and this time everything is functioning properly. Unfortunately I am unable to warranty a cleansing on a sewer ejector pump. Nick pleasants Raleigh,nc
Upon arrival I spoke with the homeowner and our technician Nick that was on site and they explained to me that they were just doing a routine pumping, after further evaluation of the tank I then gave multiple upfront options and pricing, after signature approval on pumping up to 1000 gallons plus pumping an additional 500 gallons and also installing a riser up to 24 inches on the outlet side, I then began to pump the tank clean and clear of any liquids or solids, i then made the homeowner aware that when our septic and camera specialist come out to take a look at the leitchfeild to ensure everything is working properly that we would have them install the riser on the outlet side of tank flush with ground, after completion of the job we cleaned out all tools and materials. - pump up to 1000 gallons - pump an additional 500 gallons - install riser up to 24 inches on the outlet side of tank
Upon arrival customer made me aware that she was concerned about her draining/septic tank. Initially I did find that the tub and toilets were draining properly at this time but the upstairs hall toilet pushbutton mechanism did not operate properly on each flush. The customer just replaced the toilets less than a year ago so at this time is not interested in replacing any of them and will wait it out. The customer also made me aware that yesterday when her daughter took a shower there was a substantial amount of water coming down in the dining area. We ran multiple full bathtubs and ran the shower for approximately 20 or 30 minutes as well as the customer taking a shower herself we were unable to reproduce any forms of failure. The water could’ve potentially exited from the shower door. With no signs of failure at this point the customer would like to hold off on opening the kitchen ceiling to be 100% sure of the leak but will contact us if any issues persist. I gave the customer multip
After arriving to the home, the homeowner made me aware of 2 things they would like to get checked. They have recently bought two toilets they would like estimates for installation, and the have a shower in the hallway bathroom that drips constantly. Currently they have 2 Kohler toilets in place, one in the hallway bathroom and the other in their master bathroom. The master bathroom is currently being renovated, and is in the process of getting a shower curb added and tile for flooring. The homeowners have bought 2 Swiss Madison Skirted toilets they would like installed. The contractor they’re using for their master bathroom should be returning later this week to continue with the tile floors. The hallway bathroom shower is leaking from the tub spout, since the home was built in the 70’s, it is best believed to be the original shower valve. The shower is a tile surround and cast iron tub. The homeowner mentioned that renovations for the hallway bathroom wasn’t something they were ready
Replace Thermal Expansion Tank on Water Heater When performing the water heater flush, I noticed that the thermal expansion tank was saturated. The thermal expansion tank gives water, and the increased pressure associated with heating, a place to go. It is a safety device put in place to help maintain a suitable pressure for your home. I arrived today to flush a tanked style water heater that is located in the crawlspace. Previously, Nathan has came out here to perform work that was needed for the homeowners. They moved in here last September. It was noted that the water heater was in great condition, and up to code. I explained to the homeowner I would flush the heater, and also check to make sure that it was still operating properly. I began by turning the gas off to the unit using the gas valve in the water heater. I then proceeded to connect the hose to the drain, and started to drain the heater with water running through it. I left the water running until I heard a good flow run
Remove old non working pump Replace with same power/model for balanced system 3 year manufacturer’s warranty on pump 90 day warranty Upon arrival disconnected old sewer pump from union and lifted out of hole. Disconnected and removed old wire from control box. Installed new threaded adapter onto new pump and glued pipe into adapter. Ran wire from new pump into control box and hooked up. Lowered new pump into hole. Positioned pump in correct position and screwed union back together. Opened up gate valve to allow pump to flow. Restored power to pump, pump was not cutting on. After further inspection discovered actuator on control panel was burned up due to pump going bad. Customer will replace actuator. Hard wired pump to verify working correctly, pump cut on and worked properly when hard wired.
Pull existing pump and clean it off and inspect it to diagnose no power issues, and to see what size pump is currently being used. Provide upfront pricing for cost of repairs upon diagnosis Remove old non working pump Replace with same power/model for balanced system 3 year manufacturer’s warranty on pump 90 day warranty We were called out to give pricing for changing a sewer pump at the customer’s home. After speaking with the customer, we learned that the pump was about 4 years old, and that the alarm started sounding a couple days ago… the homeowner repaired the pump to bypass the switches, and the pump still would not function. He then called us, and we offered him a price for removing the pump to size it appropriately. After pulling the pump it was determined the pump is a 4/10 HP Zoeller, 115 volt. From there, we offered him options for replacement. We agreed on an install and to credit cost for pulling the pump. We will be back to the property tomorrow morning to complete th
We were called out to give quotes for a leaking shower head, and a lavatory sink which isn’t draining properly, and a single handle kitchen faucet installed in the laundry room which is not secured properly. After speaking with the customer, she also expressed interest in having the bathroom remodeled, stating that she didn’t love the styling of the two lavatory faucets, as well as the jacuzzi tub. Ultimately we began working up 5 options, however before we were able to present options and reach an agreement, the homeowner had to leave. We will come out tomorrow morning to finish going over the quotes, and to perform the work.