I was working as a customer service representative for a home service company. One day, a customer called in to report a problem with her home's heating system. I listened to her describe the issue and then asked her a few questions to try to determine the cause. After we had a better understanding of the problem, I offered her two options for resolving it. The customer chose the more expensive option, which involved replacing the heating system. I scheduled the installation for the next day and then followed up with the customer to confirm the appointment. The next day, I arrived at the customer's house early and completed the installation quickly and efficiently. The customer was very pleased with the results and thanked me for my help.
