Obtaining service information was extremely difficult for zip code 18661. Customer service representative never called back to confirm property survey for service completion as previously stated in a telephone conversion. I was able to confirm service for my address in 2 weeks time and 10 telephone calls. Once servicewad confirmed installation was quick and professional.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
It was a pleasure speaking with you today. If you would take time out of your busy day to take a brief survey, we would greatly appreciate it. The survey is to rate the customer service representative, Laura, that took your call regarding the equipment and billing on your account. Thank you, and have a wonderful day!
Hi Kelly, It was a pleasure speaking to you regarding getting new internet service at the address 199 Laurel Rd. Would you please take a quick survey to rate the customer service rep that handled your call; and also can you please click on the google review and please give us a rating. Thank you and have a great day. Marianne
It was a pleasure assisting you with your internet install today. I was wondering if you had a moment to complete a quick survey on how the call was handled. Thank you!....and have an Excellent day!!
It was a pleasure assisting you with your install today. I was wondering if you had a moment to complete a quick survey on how the call was handled. Thank you!....and have a Great day!!
It was a pleasure assisting you with your account today. I was wondering if you had a moment to complete a quick survey regarding how the call was handled. Thank you!....and have a Great day!
Hi Rosemary, I am happy to have helped you get connected to the Internet with your computer this afternoon. If you have any other questions, you can give us a call, Mon - Fri, 8:30 am to 5:00 pm., and 9:00 am to 1 pm on Saturday. We also have after hours answering service if the need should ever arise. I was wondering if you wouldn't mind filling out a brief survey as to how the call was handled. It would be appreciated! Thanks and have a great day, Nanette SECTV Internet Support
