The technician, Troy, arrived on time, was very respectful and personable, and was very conscientious and thorough in doing the regular maintenance service for my AC unit. He showed me photos of the coils and interior of both the inside and outside units so I could directly see their conditions, which fortunately were all excellent. Also, the office staff is totally great and very pleasant to work with. Their fees are very reasonable. I am extremely satisfied and highly recommend them.