Great service. We want Brock all the time.
Very professional experience. Thank you.
Earl was very knowledgeable and friendly
Very complete inspection.
If more companies like yours and have servicemen that rely care about the customer instead of just hurry up and go, what a wonderful world we would be living in. I being a wounded Vietnam Vet I can't thank you enough!!!!!.
Alaskan Air was very responsive and fair in the cost and services provided. This was the third time our AC has gone out in less than a month and although their work was under warranty, the company we had used the previous two times were not willing to come quickly. Even though we explained that it was 117 degrees INSIDE our house, they only told us they couldn't come the next day (we called late Sunday night when we returned from a trip) and couldn't say when they could come. Alaskan Air jumped in quickly to respond and had a tech - Junior- there the very next day. Junior was awesome! He was so thorough and explained everything he was doing. I'm glad he came instead of the previous company because Junior was the only one to track down the root of the problem, not just address symptoms! Had they come out, I am certain that we would keep having issues because they never came inside. Junior checked EVERYTHING and discovered wires behind our thermostat that had come loose - due to a bad install by our solar company several years ago - which was causing the system to run the heating even though it said it was cooling. We are so grateful that Junior took the time to actually track down the issue because it could have caused a fire and put my families safety in jeopardy. Junior was thorough and persistent and explained options and solutions to us in a very honest way so we can knowledgeable make future decisions. I never felt that he was begin pushy or trying to up sell or trick us into a new unit or other services, although he did provide information. We will definitely recommend Alaskan Air to everyone - especially Junior. Give that guy a raise!
I hired Alaskan a/c to clean my coils on the a/c unit on the side of the house that had a discount coupon. I would recommend their service to my neighbors and friends.
This was our first time calling on the services of Alaskan A/C & Heating company. We selected them through an offer in our local Clipper magazine, for an A/C tune-up. Even before the technician came out. We received confirmations on the day we made the appt., the day before the appt and when the technician was on his way. Additionally, something I think is a WONDERFUL addition is that we received a text message, providing the name and a picture of the technician. This is something that is so valuable to the elderly or person's that may be alone. Carlos Vigil was incredibly knowledgeable, patient and thorough. It's also nice to have someone who you can really tell, enjoy's their job! He made several recommendations, but at the same time, in no way did he pressure us to buy anything or sign up for anything that we weren't ready for.
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