Service was timely and efficient! We strongly recommend Roque and Alaskan Heating and Cooling!
Very professional and pleasant person. He identified a potential problem and explained the damage that could occur if it failed. No pressure to replace the part and extended our service appointment to install the new part and head off an outage! Thank you!
Brandon was professional, courteous, took the time to explain the issue and what to be prepared for in the future. He was very kind to our animals too. He was the utmost professional and grateful to have him fix our A/C in the middle of the summer! Incredible experience. He made us Alaskan A/C customers, we will absolutely call them first! The commercials are not just hype, thank you for hiring good people!
Lio did a great job. It was raining the day of our Alaskification and he didn't skip a beat. Highly recommend him for future services.
I’ve already written a Google review and am happy to brag on Brandon C. again. Brandon was professional, courteous, and knowledgeable. Brandon was respectful with this senior citizen and explained (sometimes many times) everything to me. My 18 year old a/c system is dead and Brandon made arrangements to have a team member come out today to talk over options with me. I confirmed facts with a friend and agree that a new system is required. Brandon replaced a part and was unable to get the motor to turn over and I opted to not install a new motor and to go straight to a new unit. My air conditioning runs almost year-round and it chose a 102-degree day to depart. 18 years was a long life. Rest In Peace AC Unit. I am ready to welcome a new system to keep me cool. THANK YOU BRANDON C!! Your grandma would be proud of how you respected and educated this old woman!
James is awesome - can do attitude and fun personality. Feel like he really cares!
Was real and honest with me after dealing with other companies for 5 years about a problem that noone else would wanna fix.
Very professional did a very good job. I appreciate the job you did for me explained everything and let me know how I was gonna go and let me know that I would get it on an email.
Mr. Roque Lopez Gutierrez is an excellent and highly knowledgeable Air Conditioning and Heating Technician!! I am thoroughly satisfied with the service he rendered to my heating system within the Heat Pump as well as his advice on upkeep which I can do regularly to prolong the existence of my current heating system within the Heat Pump. Mr. Gutierrez is a very thorough and knowledgeable technician which Alaskan Air Conditioning and Heating should do everything within the CEO's power to keep on staff as a Service Technician as well as a trainer of incoming Service Technicians. Because of Mr. Gutierrez's thoroughness in servicing the heating sytem here, I will regularly call on Alaskan Air Conditioning and Heating for upkeep on the system and request that Mr. Gutierrez be the Technician. Also, I will highly recommend Alaskan Air Conditioning and Heating to all of my neighbors due to Mr. Gutierrez diligence and professionalism.
Alaskan always does thorough and efficient maintenance service on our equipment. They are knowledgeable and good communicators. Grateful for their quality service. Thanks
Installed new S4 thermostat for customer who had a bad eye comfort
Bad thermostat he wants a manager to call him in the morning at 9:30 to discuss what we can do about labor. The thermostat is under warranty.
Did Alaska vacation upon maintenance found ductwork leaking gave him an estimate and then fixed it