Collin our service technician was knowledgeable, thorough, and professional. Only 2 repairs were suggested however $5000 seems very over priced. I did appreciate the full report we received via email. The 2 parts suggested are less than or right at $1000. $4000 seems high for labor. I will say the company kept it’s advertised tuneup price at $72
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Very easy to talk to, broke it down to basic not real technical explanations, answered ever question so we could understand what he found. A nice employee.
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Service was timely and efficient! We strongly recommend Roque and Alaskan Heating and Cooling!
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Very professional and pleasant person. He identified a potential problem and explained the damage that could occur if it failed. No pressure to replace the part and extended our service appointment to install the new part and head off an outage! Thank you!
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Brandon was professional, courteous, took the time to explain the issue and what to be prepared for in the future. He was very kind to our animals too. He was the utmost professional and grateful to have him fix our A/C in the middle of the summer! Incredible experience. He made us Alaskan A/C customers, we will absolutely call them first! The commercials are not just hype, thank you for hiring good people!
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Lio did a great job. It was raining the day of our Alaskification and he didn't skip a beat. Highly recommend him for future services.
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I’ve already written a Google review and am happy to brag on Brandon C. again. Brandon was professional, courteous, and knowledgeable. Brandon was respectful with this senior citizen and explained (sometimes many times) everything to me. My 18 year old a/c system is dead and Brandon made arrangements to have a team member come out today to talk over options with me. I confirmed facts with a friend and agree that a new system is required. Brandon replaced a part and was unable to get the motor to turn over and I opted to not install a new motor and to go straight to a new unit. My air conditioning runs almost year-round and it chose a 102-degree day to depart. 18 years was a long life. Rest In Peace AC Unit. I am ready to welcome a new system to keep me cool. THANK YOU BRANDON C!! Your grandma would be proud of how you respected and educated this old woman!
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James is awesome - can do attitude and fun personality. Feel like he really cares!
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Was real and honest with me after dealing with other companies for 5 years about a problem that noone else would wanna fix.
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Very professional did a very good job. I appreciate the job you did for me explained everything and let me know how I was gonna go and let me know that I would get it on an email.
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I am a highly skilled and experienced home service professional. I recently completed a job where I serviced an American Standard and a Rheem package unit. The American Standard unit was a gas furnace with a heat pump, while the Rheem unit was a gas water heater. During the job, I performed a thorough inspection of both units to identify any potential issues. I replaced the air filter, cleaned the burners, and checked the electrical connections. I also performed a leak test on the gas lines to ensure they were secure. After completing the inspection, I provided the customer with a detailed estimate for the repairs. The customer agreed to the repairs, and I scheduled a time to complete the work. During the repair process, I worked diligently to ensure that the units were repaired correctly. I took my time to ensure that the repairs were done to the highest quality standards. When the repairs were complete, I tested the units to ensure that they were working properly. I also provided
I was called to a home to inspect an AC unit that was not cooling. Upon arrival, I found that the unit was low on refrigerant. I added more refrigerant and tested the system to ensure it was cooling properly. I also checked the electrical connections and found that one of the wires was loose. I tightened the wire and tested the system again. The AC unit was now cooling properly.
I was called to a home to service a 20-year-old split carrier furnace. Upon arrival, I found that the furnace was not producing heat. I diagnosed the issue as a faulty igniter and replaced it. After replacing the igniter, the furnace was back up and running. The customer was very happy with the service and thanked me for my help.
I was called to a home in the suburbs of Chicago to repair a Goodman AC system that was not cooling. Upon arrival, I found that the system was low on refrigerant, which was causing the unit to freeze up. I performed a refrigerant recharge and then tested the system to ensure it was cooling properly. The homeowner was very pleased with the results and thanked me for my quick and efficient service.
I am a highly skilled and experienced home service professional. I recently completed the installation of a gas split system in a residential home. The job involved the removal of the old system, the installation of the new system, and the testing and commissioning of the system. The installation process was complex and required careful attention to detail to ensure that the system was installed correctly and safely. I worked closely with the homeowner to ensure that they were satisfied with the work and that all their questions were answered. The new gas split system is efficient and reliable, and it will provide the homeowner with heating and cooling for many years to come.
I was called to a home to diagnose a no-cooling issue in a client's air conditioning system. Upon arrival, I performed a thorough inspection of the unit, checking for any signs of damage or wear. I also tested the thermostat and power supply to ensure they were functioning correctly. Afterward, I used specialized tools to measure the refrigerant levels and pressure in the system. Finally, I performed a leak detection test to identify any potential leaks that could be causing the cooling issue.
I was called to a home in Alaska to repair a broken air conditioner. The unit was a Gibson package unit, which is a type of central air conditioning system commonly used in homes and businesses. When I arrived at the house, I found that the unit was not cooling properly. I inspected the system and found that the compressor was not working properly. I replaced the compressor and tested the system to ensure that it was working correctly. I also checked the refrigerant levels and added more if necessary. Finally, I cleaned the unit and made sure that all the connections were tight. The customer was very pleased with the work I performed and thanked me for my help.
I was called to a home to repair a split Lennox gas system. Upon arrival, I found that the system was not producing heat. I diagnosed the issue as a faulty gas valve and replaced it. After completing the repair, I tested the system to ensure it was working properly. The customer was happy with the service and thanked me for my help.
I am a home service technician, and I recently completed a diagnostic on a Goodman heating and cooling system. The system was not producing the desired temperature, so I performed a thorough inspection of the unit. I checked the electrical connections, the refrigerant levels, and the airflow. After identifying the issue, I replaced the faulty component and tested the system to ensure it was working properly. I also provided the customer with tips on how to maintain the system and prevent future issues.
Tech serviced six-year-old split Goodman system
