Roque was very professional. He repaired my a/c very quickly and explained the repairs he made in detail. Top notch technician.
Jason is the man!! He came in & identified some shortcomings that the other guys(C/R AC) neglected to take care of during their annual PM Service. I will be needing some warranty items to be handled once the compressor (6yrs old) breaks down but, I trust that Alaskan AC & their team of service professionals will be more than capable of taking care it. I am so pleased with the “Polar Bear Pros” and just wish I would have used them from the very beginning.
Management won’t call back to make things right. Tech has no clue what he is doing. Got charged for my AC to still be broke. Tech even left without making sure it was fixed. Then didn’t want to come back out when I called back to say it was still not working. Also there was no priority being a “polar bear member” this company needs to figure out if they are going to be a good AC company or a bad one. Right now the direction Brandon is taking you is bad!
Roque was professional and very respectful. He answered all my questions and concerns regarding the SmartHub. This wasn't the first time we had issues with it.
Technician was knowledgeable and efficient. He was able to answer our questions with confidence and gave us some tips to keep our home cool.
Preventative maintenance on Lennox heat pump.
Performed diagnostic and maintenance on Lennox heat pump
Technician working on Lennox gas furnace.
Technician working on Trane gas furnace.
Performed winter maintenance on 2 heat pump package units
Tech winter maintenance 2 Carrier gas furnaces