Excellent response time. Great Customer service, honest and informative. Thank you Jacob!
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Roque came within the appointed time and showed me how to do the reset indicated in our Lennox manual. He was very helpful and got our A/C up and running again on the first ‘fix’!
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Colin was very friendly and took the time to explain the service and possible concerns with our unit. Excellent communication skills and customer service!
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Jacob did a fantastic and thorough job checking out our AC unit in its entirety, and then kindly explained the report to me and clearly answered my questions.
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Dominic was amazing. Thank you for hiring a down to earth and honest employee.
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Jason was polite, helpful, empathetic, and completed the recommended URGENT services quickly and efficiently. My biggest issue is with your report where fictitious information is prefilled and made to look like you did a generous service when you did not. Specifically on page 7 you write - woah that is one messy AC condenser when mine was virtually spotless… then you write how you got in there and made it spotless with good ol’ fashion elbow grease. I find this offensive. It’s amazing that Alaskan Air installed this high end Lennox system in 2016, serviced the system, has a service contract, and always seems to find thousands of dollars annually for something that is either under warranty but you won’t cover labor OR in this case hasn’t failed yet but is “arcing” with imminent failure creating potential dangerous situation, creating urgency on my part to get it done NOW. Of course home warranty won’t cover unless it fails. It’s only 109 outside today.
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RJ is friendly and always takes the time to fully explain all options and solutions. We always request RJ.
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Had my bi-annual service completed yesterday. Jacob came out and provided the PM & found an item needing replacement, that I opted to complete the same day. Jacob saw that I had signed up for Alaskan AC membership and said I was going to get 10% off but, was charged the full amount. Waiting to hear back from customer service to correct the matter. Credit Card hasn’t been credited anything yet. Anyone experience this before with Alaskan?
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Our tech went above and beyond, I honestly wasn’t expecting that much attention to detail.
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Reuturn for ved replacement and hard start installation
Tech service 18-year-old split Lennox system
'System is low on refrigerant leak evidence in attic coil gave quotes to fix leak replace coil. Client decided to go with a tech turn.
