Had my bi-annual service completed yesterday. Jacob came out and provided the PM & found an item needing replacement, that I opted to complete the same day. Jacob saw that I had signed up for Alaskan AC membership and said I was going to get 10% off but, was charged the full amount. Waiting to hear back from customer service to correct the matter. Credit Card hasn’t been credited anything yet. Anyone experience this before with Alaskan?
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Our tech went above and beyond, I honestly wasn’t expecting that much attention to detail.
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Collin was professional, courteous, and did the job well. Communication was clear and straightforward.
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RJ was a total professional and excellent service person. He reviewed all of our current HVAC products and went out of his way to explain what he was going to do and then provided in dept information on how to keep our systems in top shape. We have Alaskan ongoing preventive maintenance programs for over 5 years and just renewed their top notch preventive maintenance programs for additional 3+years.
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Outrageous price to replace a capacitor. I will longer be doing business with Alaskan.
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Roque was very professional. He repaired my a/c very quickly and explained the repairs he made in detail. Top notch technician.
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Jason is the man!! He came in & identified some shortcomings that the other guys(C/R AC) neglected to take care of during their annual PM Service. I will be needing some warranty items to be handled once the compressor (6yrs old) breaks down but, I trust that Alaskan AC & their team of service professionals will be more than capable of taking care it. I am so pleased with the “Polar Bear Pros” and just wish I would have used them from the very beginning.
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Client’s unit was working fine. Let her know that capacitors were low and she needed surge protection plus blood protection.
Tech service five-year-old Lennox split unit
First time Alaskafication. Signed up for Polar Bear Care service just in case breakdown during the summer
AC repair in carrier split system
