GTRAT SERVICE WILI ALWAYS RECAMEND YOU
great service great people working for company
We have a PM A service agreement and warranty still on our AC units. Technician said the system needed refrigerant and dye added to locate leak in the unit at a cost of $500. I don't understand why I had to pay for this if there is a known leak in the system. Another appt was made in 30 days and hopefully the leak will be found.
The technician, Mr. William Fiegel, asked about the problem with the A/C, I explained it to him, and his only answer was that the service charge was $78.- and that anything with drainage pipes would not be covered by any warranty. I hadn't asked anything about any warranty at that point. Later he found out that the drain was clogged and that he could tell me off-hand that the price to fix this would be between $250.- and $280.- The price astonished me and I expressed this to him. His simple reply was: "Well, then do it yourself." Needless to say that he did not finish that job. Maybe Mr. Fiegel just had a 'bad day', but being so rude disqualifies him to work in any kind of customer service. I know from experience that ALASKAN has technicians who are able and willing to treat customers in a much better way.
Heating service for club member
Maintenance/ tune up on two carrier gas split systems
Plumbing inspection. Inspected plumbing system. One problem found. Incoming water pressure is around 90psi, should be no more than 80 psi by code and 65psi with water filtration units. EST to install 1.25â€ pressure regulator valve on water service $770.00. Regular price without the service agreement is $963.00.
Preformed maintenance on Two Rheem heat pumps
Complete Water Removal System Renovation on a Goodman furnace for an Alaskan Air Conditioning Club Member
Winter check up
Winter check up
Rheem furnace maintenance
Goodman furnace maintenance
Fall furnace check up
Lennox furnace maintenance
Replaced hose bib on front of house on service. All work per Steve Batson.
Trane furnace fall maintenance