Today I came to Tanaya and Prasanna’s Airdrie home to evaluate the water heater that stopped working yesterday. Tanaya has explained that the tank started leaking yesterday and he shut it off and drained it. Upon visual inspection I found that the tank appears to have burst and must be replaced. The tank is a dual vent direct vented water heater. There is no water pressure controller in the home and no water softener. Tanaya and Prasanna will discuss the options and let us know by the end of the day today how they would like to proceed. Should they choose any replacement, todays bill will be applied too the cost of the new equipment.