Client called about their tankless hot water heater not heating tech went out perform diagnostic and found the ignition system has failed tech suppliers, and quoted client client approved work tech ordered parts. Parts have to come in from Austin, Texas and will take one to two weeks turn gas and power off to tankless system to make sure it does not cause any damage. Once parts come in office will call the client to schedule a return Client currently has cold, potable water, but no hot water. 50% deposit taken 25% restocking fee upon cancellation