The upstairs main bathroom toilet is block ,the basement bathroom toilet also is block,they are old toilet.Customer have been presented with the options for the work needed.customer approved option #4 Attempts to remove blockage with the hand Auger (no warranty).Job to do Apply hand auger in the toilet to remove blockage,Blockage have been removed from both of the toilets ,upstairs main bathroom and basement toilet,Both toilets are flushing and draining at this time(no warranty).Customer is satisfied with today’s service.