The GOOD: The technician was very professional and seemed to know what he was doing. He explained what needed to be fixed and told my husband a price. My husband agreed and the tech went to get a part and then came back when he said he would. THE NOT GOOD: I woke up in the middle of the night and realized we had no heat. I waited a few more hours and got up and investigated. I tried the thermostat. No furnace on. I then went downstairs and turned on basement fireplace (which had a switch replaced by the technician). While the fireplace turned on, it did not stay on. Tried it a few more times. Same result. I then went into furnace room and looked at the furnace. I read the instructions that had been left by a previous company for troubleshooting and found the off/on switch where the instructions said they were. Turned the switch and the furnace kicked on. Technician had not turned the furnace on before he left. So, nothing was left/completed the way it should have been. I will be calling to have you back out to fix the issue with the fireplace.
