Amazing!!!! It started with Amanda when I first called. She was professional as well as kind. When Isaak arrived on Saturday, he explained everything in a way that a person without his experience could understand. Isaak brought the part on Monday, once again explaining perfectly. The unit was repaired and now I have heat. Yay!!!!
The Technician (Jake) was extremely professional and displayed a very high degree of technical expertise. We were very pleased with our service. Great first impression. They have earned my business.
Service was good, however technician forgot to plug my small unit back in so had no heat this morning on that side of the house
Issac was pretty punctual (I was the second call of his today), he was neat, courteous, professional and willing to communicate /discuss the nature of the issues that prompted today's call that had its roots in a poor system installation two previous owners ago. The root cause was repairable, but not fixed and hopefully will allow function before a planned replacement a few years off.
Adam installed my system in 2011 and has provided seasonal inspections and tune-ups on numerous occasions. Our system has continued to function at a high level while providing us savings over our previous system.
Arrived to no heat service call and performed system evaluation. Found that contactor to electric heat was very pitted out and had charring on it. Amp draw was in range but the putting on contactor was causing wire to warm up. Install new contactor amp draw within range. System is heating. Breaker has been damaged and is tripping prematurely. Amp draw at 47 and breaker is made to run 60 amps. Customer has an electrician and he will change out breaker. System is heating at this time until breaker flips. 1yr part and labor warranty on above repair.
I arrived for a non member no heat call. I first spoke with the homeowner and found that the system runs but will not heat the home. I inspected the indoor system and found the insulation to be sucking up into the blower motor. I also found the high limit switch to have a melted wire on it. I installed two brackets to hold the insulation in place and I replaced the melted wire. I then cycled the system on in heatpump mode and in emergency heat mode and found all 5KW heat strips to be running at 20 amps and total the system is heating with 15KW heat. I suggested to have a outdoor temperature sensor installed to move the heatpump mode over to emergency heat when the outdoor temperature drops below 30 deg. The homeowner wants to set the thermostat to emergency heat manually. Overall this system is running properly at this time.
Came out to call for a maintenance. Customer stated that she realized the system stopped working last night when she got home, and needed to have it fixed as well. I checked furnace over and found the system igniting properly, but the blower would not kick in. I checked blower assembly and motor and found the blower wheel had come apart and was keeping the motor from spinning. Told customer I would have to order the wheel Monday and come back out to replace it. Also stated that there are no guarantees that the motor will not have to be replaced. Came back out to call with new blower wheel. Took apart motor assembly and pulled out old blower wheel. Showed the extensive damage that the blower wheel caused to the secondary heat exchanger. Made customer aware that the blower wheel is most likely a temporary fix, and due to the age of the system, should be replaced if something else goes wrong. I was originally called out to do a maintenance, so I completed the maintenance for customer. In
Performed preventative maintenance on 2 furnaces for customer. Customer is taking care of filters. Inspected ductwork, blower assemblies, electrical components, heat exchangers, burners, flame sensors, ignitors, gas valves, inducer motors and overall condition of all equipment. Inducer motor on older Trane unit is at max amps and is starting to make noise. Discussed with customer about possible repair needed. He wants to wait and just replace the unit when it goes out. Cleaned flame sensor and brushed dust off the burners and components. Checked operation, wiring, capacitor, amps, temperature rise and gas pressure of furnace. Systems are heating properly within manufactured specifications at this time.
I arrived for a non member smell issues. I first spoke with the homeowner and found that they have a smell of a type of exhaust in their home. I first did a carbon monoxide test Left it runs while i tested and inspected the system. I removed the evaporator coil and blower housing to properly inspect the systems heat exchanger. I found some heat stress on the heat exchanger but no cracks or any spots that alarmed me at this time. I then reassembled the system and cycled the furnace on. I checked all amps and electrical components. I also found the gas pressures to be running at 4.3 IWC I reset this to 3.3 IWC. This can be the smell that they were smelling. This is causing the furnace to over burn and run hot. I also went to inspected the flue cap and couldnâ€™t gain access to the cap due to the roof had snow and is on a high pitch. I told the homeowner to let the system run and see if this fixes the smelly issue. I found no readings with my CO detector at this time. We decided to sign u
New customer 2019 Trane 4 ton Air Handler and Heat pump split system heating tune up. Asked about filter and how home is heating. It has been doing great, customer just looking to keep system maintained. Filter has about another month of life in it. Inspect air handler, breakers, blower, evaporator, float switch, drain and heat kit. Cycled system between heat, emergency heat and cooling modes. Checked compressor, reversing valve, defrost cycle, control boards, refrigerant pressures, capacitor and contactor. Checked heat strips, sequencers and amps. Measured delta t. System is operating well for the winter season. Spoke with customer about the benefits of our shield protection plans, and how they not only help save on repairs but also on getting add on items like UVC lamps and surge protectors installed on system to give it a more efficient life.
Came out for a no heat call. Customer stated that the system wasnâ€™t heating properly. We were out recently for the same issue and couldnâ€™t find anything wrong. I checked system over and found the control board is faulting out intermittently and cutting the system off and putting it in lockout after a couple faults. I discussed repair vs replace with customer. Gave customer estimates for a new system. Customer wanted to just do repair for now. Installed a new universal control board for customer and cycled furnace to check operation. System is now heating properly.
Came out to call. Customer stated that the system wasnâ€™t working again and we were out recently for the same issue. I checked system over and found the control board was having an intermittent issues and shutting the system off prematurely. I discussed with customer about repair vs replace options. Customer was leaning towards replacement. I went ahead and replaced the control board to get them going for now, and they will get back to me on what option they would like to go with.
Gave customer estimates for System replacement.
Performed fall service on 80% communicating furnace installed 7/27/17. Igniter read within specs at 49, inducer .35 a blower motor amps 3.3 ductwork and insulation look good and strapped up recommended surge protector to protect investment for communicating furnace customer said he planned on getting whole home surge protection educated him about how it only protects one way from surges. Evaporator and blower wheel where clean. System operating correctly at this time. second system is a 2005 80% furnace the igniter read 49 induce draft motor read .84 the blower motor amps where high read 6.8 amps capacitor read outta spec read 6.08uf of 7.5uf capacitor is weak 7.05uf also found oil residue on mounting bracket where itâ€™s leaking out showed this to customer recommend replacement due to wear on the motor customer did not want to replace at this time blower motor wheel and evaporator where clean. System operating correctly at this time
Blue shield plan member with 2019 80% gas furnace and heat pump. Customer needed an adjustment to central guest bedroom air duct by laundry room. Changed filters included with SPP and adjusted concerning bedroom from 438 fpm to 640 fpm. Inspected humidifier, flue, drain, evaporator coil and blower. Cleaned flame sensor and burners. Checked wiring and hoses. Inspected dryer vent, ductwork and plenums. Cycled system through heating, cooling, emergency heat and heating again. Checked reversing valve and order of operation. Checked gas pressure and replaced gas cap. Measured heat rise at high and low. System is operating well at this time. Recommend surge protectors to protect equipment from power surges. Customer wanted to have one for furnace placed in today and will look into having one installed on the heat pump with the next spring service. Gave customer 10% off Military Appreciation.
I arrived to a customer no heat. During inspection of the unit the furnace was operational. I could not replicate any issues the customer was having previously. The filters are a little dirty and need to be replaced informed customer that that could be the potential issue with the Delta T being a little high. Other than that all operations are normal as of today.
Arrived to condensation leak service call and performed system evaluation. Found insulation had came off boot. Boot is right by exterior wall and roof vent. Customer had duct replacement by us a little over a year ago. I rewrapped boot and mounded it over with insulation. Boot is covered with around 12 inches of insulation this should fix condensation issues. No charge to customer.
Came out to call. Customer stated that the unit sounded like it was trying to come on, but wouldnâ€™t blow air. I checked system over and found the thermostat calling for the heater, and would ignite, but the blower wouldnâ€™t kick on. The relay on the board was kicking on and of. The relay is bad. Control board was replaced by us in June of this year. Seeing it failed within a year, I told customer that we would warranty it for her. I picked up a new board and wired it in. Double checked all the wiring and controls. Cycled heating and cooling function. System is operational and heating properly.
I arrived to perform a red service membership tuneup on both furnaces. Checked all amp draws voltages gas pressures resurfaced both flame sensors both igniterâ€˜s are within manufacture specs did find that one of the capacitors for the small furnace is out of spec all delta Tâ€˜s are within specs as well as both blower wheels. Customer has purchased a new 10 ÂµF capacitor. Installed new capacitor and cycled system with all operations being normal. There is a three year parts and labor warranty on the capacitor. No other issues were found.