We had an issue with some of our rooms not cooling due to our zones on our heat pump. Joseph Kring showed up on time and determined what was wrong. He was very thorough with his research and also in explaining his findings to us. We are so thankful for his knowledge and how informed he is.
I first used Interstate to install an entire new energy efficient system 10 years ago. Since then, Interstate has kept the system maintained and running smoothly. I believe they have acquired 6 new customers that I referred to them and they had systems installed. So, I’m sold on this company! They’re the best when it comes to customer service.
Showed up on time, great job.
Very good response time and problem identification
Mike was excellent. Made suggestions to reduce energy cost and increase effectiveness of my unit.
I think your prices were steep. All your tech had to do is repair a wire that a dog chew and some insulation foam which took less than an hour and charge over $250 plus $89 fees.
I arrived for a new customer no cool call. I inspected the system and found it to be completely out of R22. I found the equalization tube on the txv to have vibrated into two separate pieces. This is a leak in the heatpump. I also found a short in the supply voltage lines powering the heatpump and two other nicks in the wire. I offered to repair the system by re soldering the bypass tube into the suction line and repair the wiring. I also recommended to replace the system due to the cost of repair and the age of the system. The homeowner will be contacted their home warranty company to see if they will pay for the system replacement.
On October 14, 2021 arrive to read customer for a furnace tuneup upon arrival agree to the customer and then went to the thermostats turn the system to heat turned it on and then went and did amp draws on both inducer motorâ€™s check both blower motors and capacitors pulled and clean both flame sensors checked gas pressure on both units as well I also changed the filters and checked temp rise On both units everythingâ€™s working properly at this time thank you for your business Mike T
On October 11, 2021 I arrive to a Blue Shield customer for a fall tuneup upon arrival agree to the customer I then went to the thermostat turned the heat on went to the air handler did Amp draw on the blower motor And then did amp drawâ€™s on the Heat kit those amps are good and theyâ€™re all working like they should have been I change the filter it was an electrostatic just changed out the pads i then went to the condensing unit checked the capacitor did amp draws on the fan motor and compressor as well as check the charge I then disassembled washed reassembled everythingâ€™s working properly at this time
On October 1, 2021 I arrive to a Blue Shield customer for a fall tuneup upon arrival agree to the customer and then ask them to turn the thermostat to heat and turn the system up since they were not really wanting anybody in the house due to Covid I went to the attic did have girls on the inducer motor pool and cleaned the flame sensor did amp drawls on the hot surface igniter check the blower motor drawls and check the capacitorI didnâ€™t check the gas pressure you sitting at 3.3 everything is working properly at this time thank you for your business Mike t
On September 20, 2021 arrive to a Silver club Member for a two system furnace tuneup upon arrival I greeted the customer then went to the thermostats turn on both the heat and turned them up climbed in the attic check both systems clean both flame sensors game drills on both inducer motors check the gas pressure on both units the Carrier was in at 3.7 I dropped it down to 3.4 did amp drawls on both blower Motors check capacitors and the customer had just change the filters everythingâ€˜s working properly at this time thank you for your business Mike T
Condensate leak. Secondary drain pan full, checked condensate drain line. It was not plugged. The bottom of air handler is dripping a lot of water, no water in drain line. Pulled panels and checked evap coil drain pan for cracks, none found. On inside of air handler bottom is full of water, very little in evap coil drain pan. Suspect a hairline crack somewhere in evap coil drain pan. Recommend air handler be replaced.
The thermostat is bad ass has corrosion on the terminals need to order a two-stage heat pump thermostat.chris
On September 8, 2021 arrive to a new customer nonmember upon arrival agree to the customer and they stated that the other unit wasnâ€™t coming on went to the other unit kicked it on fire right up had my gauges hooked up in the pressure wasnâ€™t dropping until about 30 seconds later compressor was extremely loud and then went really quiet and start pumping the compressor Is going out recommend a compressor replacement will have to call in the morning to check price and availability on it thank you for your business Mike T
Ryan September 4 for an air conditioning no cool found that the condenser capacitor was blown customer authorized replacement with turbo after replacement of turbo checked charge on unit it had 22Â° superheat with 10Â° of sub cooling TXV system and a 12.6 amps on the compressor and 1.3 A on the condenser fan motor
Lennox coil leaking waiting on carrier for availability. Waving cost for leak search and will remove any refrigerant not needed for proper charge.
Upstairs readings with all other zones off All doors closed = supply air temp 56.9 All doors closed = return air temp 78.8 Temperature difference = 21.9 Supply air CFM all doors closed = 615 cfm Upstairs readings with all other zones off All doors open = supply air temp 50.2 All doors open = return air temp 74.7 Temperature difference = 24.5 Supply air CFM all doors open = 805 cfm Upstairs readings with downstairs zone on All doors closed = supply air temp 65.4 All doors closed + return air temp 74.1 Temperature difference = 8.7 Supply air CFM all doors closed = 267 cfm Upstairs readings with downstairs zone on All doors open = supply air temp 56.3 All doors open = returned air temp 75.3 Temperature difference = 19.0 Supply air CFM all doors open = 372 cfm I arrived for a previous customer air flow problem. I inspect the rooms that they were having issue with and found all the doors to be closed and the thermostat to be in the hallway in the top of the stairs. I inspected the s
I arrived for a new customer no cool call. I spoke with the homeowner and found the system will run but not cool. I inspect the indoor and outdoor system with the homeowner and we found the condenser to be completely stopped up and the capacity to be non readable. I suggested to clear the condenser a d replace the capacitor to see how the system will run after the cleaning and repair. We decided to clear the system and repair the capacitor. Once the system was back together I cycled the system on and Che all amp draws and refrigerant charge and found it to the condensers fan motors to be run at 1.20 amps and it is not raited to run more than 1.26 amps. I recommend to replace the motor. I also found the system to be running at 44.5 deg superheat and the systems calls for 27 deg superheat. I suggested to preform a leak search and to off the systems refrigerant at this time. We decided to let the system run and see how it will cool for now.
On August 23, 2021 I arrive to a Silver club member for a no cool upon arrival agree to the customer and they stated that their thermostat was throwing up a code 81 I checked the code it said that compressor was in thermal lock out went and checked the capacitor is a 40 Dash 7.5 ÂµF reading 17 ÂµF inform the customer a stay to put a new one on get the new capacitor installed opened up the condensing unit called off the compressor put everything back together went to the thermostat pulled it off the wall reinstalled after 10 seconds to reset Did amp drawâ€™s on the condensing unit everything looks good everythingâ€™s working properly at this time thank you for your business Mike T
I arrived for a silver member water problem in the dryer. We recently came out and cleaned the dryer stack on the roof top dryer vent discharge. I spoke with the homeowner and the problem they are having is that the dryer collects water in the bottom of the dryer after a cycle. I inspected the dryer vent and found no issues with the pipe ran through the attic. I then inspected the dryer itâ€™s self and found it to be completely stopped up with heavy amounts of lint. This will cause the dryer to not move the heat or moisture out of the dryer and out the roof top. I cleaned the blower wheel and heater stack and vent stack in the dryer itâ€™s self. I recommended to try and run the dryer and see if the problem comes back. We do not normally work on appliances and if this did not fix the dryer issue I recommend to get a appliance technician to inspected the dryer.
Unit low of charge customer would like to have it recharged but do to rain we are currently unable to do so