Friendly and knowledgeable. Did a thorough job cleaning, inspecting, and servicing the A/C unit. Arrived promptly at appointment time with all necessary equipment to complete the job without delay.
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I had a new entire HVAC system installed in June 2023 by Interstate Heat and Air. Since its installation I have had a couple of instances where the thermostat went completely blank and technician determined that a fuse at the air handler was getting blown whenever the system tried to go into heat pump mode. Yesterday Jake (technician) determined the problem was due to a corroded thermostat and he also discovered a pin hole leak in one of the lines to the compressor resulting in a loss of Freon. Jake installed a new thermostat and spent 7-8 hrs dismantling the system so he could repair the leak. The heat pump has been operating smoothly ever since. Hopefully there won’t be any similar problems in the future. All of the repairs were made under warranty so it didn’t cost me anything other the discomfort of having a malfunctioning heat pump. My ratings reflect the inconvenience of having to use emergency heat during this process as opposed to heat pump.
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Kevin was extremely knowledgeable and thorough in his servicing of the equipment. Not only did he check the furnace and provide maintenance tips, but he also inspected the outside condenser unit as well.
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Very professional and engaging service agents at the house today. Explained all they were going to do and got to work.
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Wonderful experience and service.
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Isaac was very professional in his service of my HVAC system.
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On time, very knowledgeable and professional. Great work ethic and attention to detail.
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Sam did an excellent job and was very personable! It’s always easy dealing with Interstate, thank you for that.
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White shield club AC maintenance. Joe(JC)R. 07/23/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance on 5 year old system. The customer didn’t have any questions or concerns for me and just wanted me to leave a new set of filters. I then washed out the condenser then checked the air handler. The blower and coil were both in good shape and the drain pan and line were both clear. I then checked the condenser. I didn’t see any issues with the condenser. The system is operating correctly at this time.
Blue shield club AC maintenance. Joe(JC)R. 08/23/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I washed out the condenser then checked the furnace and evaporator coil. Both the furnace and coil were I good shape and the drain pan and line were both clear. I then checked the condenser. The condenser was overall in good shape but the capacitor was starting to get weak. This was causing the compressor to draw excessive amps and placing extra strain on it. The system is under a 10 labor warranty. I replaced the part and rechecked the condenser. The system is running well at this time.
Blue shield club AC maintenance. Joe(JC)R. 07/23/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer said that everything was running well and that they wanted the system to be checked out one last time before they move out of state. I washed out the condenser then checked the furnace and evaporator coil. The furnace and coil were in good shape and the drain pan and line were both clear and in good shape. I then checked the condenser. When checking out the condenser I found that the condenser capacitor was getting weak. This was causing the compressor to pull higher than normal amps and placing extra strain on the compressor. The rest of the condenser was in good shape and running well. I received permission from the customer to replace the capacitor. After replacing the capacitor I reinspected the condenser and found that everything was running well. The system is running well at this time.
Came out to perform preventative maintenance on AC systems. Met customer at front door and we began to discuss the maintenance being provided today, filters, how long they’ve lived in the home and any issues they may be having. Customer stated that he’s changed the filters, and washed the smaller unit, but needs both of them serviced and looked over. Customer hasn’t had too many issues with the system, 1-2 repairs within the last 4-5 years due to power issues, but that’s been resolved. He showed me the location of all the equipment and I told him I would begin my inspection with the equipment in the attic. I inspected both equipment’s ductwork, blower assemblies, motors, capacitors, other electrical components, evaporator coils, secondary heat exchangers and condensation drains. Overall equipment in attic was in good condition. The main systems blower wheel has some dust build up on it, but not enough to necessarily have it pulled and cleaned. Both blower capacitors are still reading w
Blue shield club AC maintenance. Joe(JC)R. 07/05/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer said that everything was running well and the only question he had was if the maintenance plan included an evaporator coil cleaning. I told him that the blue plan didn’t but the other ones do. I then washed out the condenser coil then checked the furnace and evaporator coil. Both were in good shape and running well. The drain line and drain pan were both in good shape and clear of water. I then checked the condenser which was in good shape and running well. I also changed the filters. I also discussed surge protectors with the customer and sent him an estimate for them.
27JUN2024 Jason Brown Arrived for recent tune up no cool. Spoke with homeowner about the systems performance. It’s been doing great, but last night I noticed it was pretty warm and today it just doesn’t do anything. Inspected equipment found system with no refrigerant in it. Performed pressure test and leak search. Finally found the bottom tube on the condenser coil leaking. Discussed options with homeowner. Attached is estimate for replacement.
Alano M. Jake K 6-14-24 No cool service call mini split system Upon arrival customer stated that the system was freezing on top of the head unit Inspected outdoor line set and found that the flare fitting on the high side was compromised and leaking refrigerant Recommended replacing the flares and running new lines Offered membership to help save money Customer declined both the recommendation and the membership. Homeowner stated that he was considering a new unit but did not go with recommendations System was left in the same condition we found it. Thank you for choosing Interstate hvac
Blue shield club AC maintenance. Joe(JC)R. 06/14/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions for me and had recently replaced the filters and I told them I would just leave a new set of filters. I then washed out the condenser coil and then checked the air handler. The air handler was in good shape and was running well and the drain pan and drain line were clear and in good shape. I then checked the condenser. The condenser was running well and was in good shape. All the electrical components were good shape and the refrigerant charge was within range. The system is operating correctly at this time.
Came out to call to perform preventative maintenance on AC system. Discussed with customer about maintenance being provided, filters, and any issues customer has had with the system. Customer needed the filters changed and gave me access to all the equipment. He did state that the other day when it was hot the temperature in the home rose to around 77 and they had it set to 72. I checked and changed all filters in home for customer. Started my inspection with the equipment in the attic. Inspected the ductwork, blower assembly, motor, capacitor, electrical components, evaporator coil, drain and overall condition of equipment. System is still fairly clean and no significant issues with the equipment and operation. Return ductwork is a little undersized and I made customer aware of that and explained how it can affect the system long term. Continued maintenance with the outdoor unit. Inspected the capacitor, contactor, fan motor, compressor and coil condition. Checked thermostat operation
Blue shield club AC maintenance. Joe(JC)R 06/04/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions for me and said that the system was probably low on refrigerant again. I washed out the condenser then checked the air handler. The air handler was in decent shape though the blower was somewhat dirty. I the checked the condenser which was low on refrigerant but overall was in good shape. I got the go ahead from the customer to recharge the system. The condenser needed two pounds of 410a refrigerant. After recharging the system it is running well and without issues. I also changed the filter.
Jake Kring. 06-31-2024. I arrived for a blue club membership summer tune up. I spoke with the homeowner and found that this is the first time the system will be cycling on this summer. She showed me the location of the indoor and outdoor system and I inspected both units. I found the condenser to be dirty and in need of cleaning. I cleaned the coils but most of the debris were in the bottom of the system and was holding about 2” of sand. Once I got the system cleaned out I cycled the system on and let it dry as I replaced the filters. I then inspected the indoor system and found the unit to be running well. I left the system running at 75 deg on cooling.
Jake Kring. 05-28-2024. I arrived for a previous customer no cool call. I spoke with the homeowner and she explained that the outdoor system will not operate. I asked to inspect the indoor system and outdoor system and she instructed me where the system was located. I first inspected the furnace in the attic and found the secondary drain pan to be completely full of water and the safety switch is keeping the system from running. I made this aware to the homeowners and we agreed to clean the drain line and empty the pan. I cut and blew the drain line out and emptied all the water into the main drain line to flush the drain line. I then found the system to cycle on and run in cooling mode. I checked the condenser and found the refrigerant charge to be running at 11.2 deg subcooling and the system calls for 9 deg subcooling. I found no other issues with the system at this time.
18MAY2024 Jason Brown Arrived for white shield no cool. Spoke with Levi about the systems performance. The upstairs system is giving me error 179. Inspected thermostat and verified equipment info. No communication from heat pump detected. Checked breakers found breaker tripped. Cycled cooling and verified operation. Inspected breakers further. Found loose connection at breaker panel. Homeowner tightened all connections in the breaker panel. Verified system cooling. System is working properly at this time.
Came out to call for a system not cooling properly. Customer stated that the unit wasn’t coming on outside and the temperature was starting to raise in the home. I checked the system over and found the blower to be operating, the filter needing to be changed and the outside unit not coming on due to a bad fuse. Discussed with customer about the importance of changing the filter and also maintenance on the new system to keep it in good shape and running efficiently. System is less than a year old, so I covered the fuse under first year warranty. Installed new fuse and checked operation of system. Customer signed up for monthly withdrawal for maintenance plan. I explained that we would come out every 6 months to maintain the system as long as they are on the plan. We discussed filters as well and how often I recommended it be changed. Also let customer know that a filter would be provided each time we come out.
Came out to call to perform preventative maintenance on AC systems. Discussed with customer about maintenance being provided, filters, and any issues customer may be having. He stated that he had filters and available, so I offered to change them out for him. Other than that, just needed the maintenance done. I replaced all customer supplied filters in home. Inspected the blower assemblies, motors, electrical components, evaporator coils and overall condition of equipment in attic. Cleaned condenser coils thoroughly. Inspected compressors, fan motors, contactors, capacitors, and electrical wiring. Checked thermostat operation on both systems, amps, temperatures and pressures. Both systems are cooling properly at this time.