I first used Interstate to install an entire new energy efficient system 10 years ago. Since then, Interstate has kept the system maintained and running smoothly. I believe they have acquired 6 new customers that I referred to them and they had systems installed. So, I’m sold on this company! They’re the best when it comes to customer service.
Showed up on time, great job.
Very good response time and problem identification
Mike was excellent. Made suggestions to reduce energy cost and increase effectiveness of my unit.
I think your prices were steep. All your tech had to do is repair a wire that a dog chew and some insulation foam which took less than an hour and charge over $250 plus $89 fees.
Isaac arrived exactly at the time I requested. Very knowledgeable and explained the inspection and results.
Amazing!!!! It started with Amanda when I first called. She was professional as well as kind. When Isaak arrived on Saturday, he explained everything in a way that a person without his experience could understand. Isaak brought the part on Monday, once again explaining perfectly. The unit was repaired and now I have heat. Yay!!!!
The Technician (Jake) was extremely professional and displayed a very high degree of technical expertise. We were very pleased with our service. Great first impression. They have earned my business.
Service was good, however technician forgot to plug my small unit back in so had no heat this morning on that side of the house
On June 18, 2021 I arrived to a Blue Shield customer for a not cooling right I talk to the customer he said it was running a long time the house was cold like it supposed to be and everythingâ€˜s everythingâ€˜s good on that part but he just wanted it checked out just to make sure so I did check the charge I had 16Â° superheat Checked components checked the coil everythingâ€˜s working properly at this time thank you for your business Mike T
On June 18, 2021 arrive to the new customer nonmember upon arrival agree to the customer verified that I was doing a spring tuneup Iâ€™ve been went to the thermostat check the thermostat operations I then went into the attic check the air handler take a peek at the cool everythingâ€˜s good there did amp draws everythingâ€˜s in spec I then went to the condenser checked the charge checked components I disassembled washed it reassembled and tested system operations everything is working properly at this time thank you for your business Mike T
Dryer vent cleaning and AC service on Blue Shield plan. Inspected and found the dryer vent had come loose in the attic at the ceiling joint point. This was causing the dryer vent to suck in attic insulation all the way to the roof exhaust point creating a major clog. Rebuilt the broken dryer exhaust vent, reattach with screws and metal tape. Cleaned out dryer exhaust vent with five passes. Cleaned up excess degree, reinstall dryer, tested and verified proper dryer function. Washed condenser thoroughly, checked capacitor and contactor. Went in attic checked drain line evaporator coil, air handler. Cycled system on and tested and verified refrigerant pressure via sub cooling and electrical components. System is running great at this time. Left one 14 x 30 and two 14 x 24 filters included with Blue Shield plan with customer.
On June 7, 2021 arrive to a previous customer warranty call upon arrival I checked thermostat and then went to the air handler the emergency cage pan was full of water causing it to break the circuit for the thermostat I got it that all cleaned out make sure the drain was clear it is clear found that the unit was low charge and it was freezing because of the water just a drip off the coil when itâ€™s sold I charge the unit up to 11Â° sub cooling the unit called for 11 when I got here the charge was 0Â° sub cooling and 35Â° superheat everything is working properly at this time thank you for your business Mike teeth
I arrived for a humidity problem. This was a recommendation from his son that we installed a infinity system for him last work. I first spoke with the homeowner and found that the system in new and they are having a high humidity problem. I inspected the system and found the 5 ton system to have 4 ton duct on it. They just installed new windows and R30 insulation in the attic. This changes the heat load on the home and will change how the system runs and pulls humidity out. I suggested to fix the duct per the size of the system to help this issue.
Or May 28, 2021 I arrive to a Blue Shield customer for a spring tuneup upon Arrival I checked thermostat thermostat operations I then check the air handler handler After that I went to the condenser customer stated that the unit was low on refrigerant and told me to just put it in to get them by Iâ€™ll check the charge charge was low I added 2 pounds of 410 a I then checked the components I disassembled and blew out the coils customer does not have a water hose attachment On the house it is broken I blew the condenser coal that was compressed air put the system back together tested system operation everythingâ€™s working properly at this time unable to get to cool completely clean like itâ€™s supposed to be due to no water connection
On May 27, 2021 I arrive to a white showed customer for a spring tuneup upon arrival agree to the customer I then went to the furnace did amp draws found that the unit was dripping water I cut the drain line tried to blow it out and it was completely clogged soI got my nitrogen and blew the drain out it is clean and clear I then went to the condenser I checked the components both are good Jake the charge I had 5Â° superheat I disassembled the condenser washed it re-somebody check system operations everything is working properly at this time thank you for your business Mike T
Or May 23, 2021 no ride to a previous customer club member on arrival customer stated that the bedroom air was not blowing I jumped in the attic took a peek and I bumped the damper going to the master bedroom and it closed it off I opened it back up tested it everythingâ€™s working now customer is happy thank you for your business mike t
Or May 28, 2021 I wrote to silver club member for spring tuneup upon arrival I checked thermostat and thermostat operations change the filters for customer supplied hi they went to the furnace there and draw stick blower blower wheel everything is good there and then went to the condenser checked the charge unit have 15 Degrees of sub cooling capacitor was in spec brand new contactor disassembled wash reassemble Checked-system operations everything is working properly at this time thank you for your business mike t
On May 18, 2021 I arrive to a Blue Shield customer for a spring tuneup upon getting out of the vehicle the condenser started up was really really loud made a loud bang sound I talk to the customer about it recommended a hard start kit customer so letâ€™s try it out see how it goes put it on everythingâ€˜s working good on that aspect I checked all components on the furnace did amp draws I also made adjustments to the airflow to allow more air to get back to the master bedroom weâ€™ve been out here previously made some slight adjustments to get air to another room so I readjusted to balanceEverything back out I then went to the condenser and checked all the components capacitor is absolute perfect contactor looks really good and it draws look good after Hard start kit was installed I demonstrated what it does by having a customer watch the lights that he knows dim down when the compressor kicks on and when I put the disconnect in lights did not damn customers happy condenser is quieter e
10MAY2021 JB Arrived for spring tune up. Spoke with Jim about the system performance, and cycled the system on at the thermostat. Inspected blower cabinet, motor, and coil. Inspected electrical components and found everything within specs. Washed condenser coils. Verified electrical components at AC. took delta T and pressure readings. System is performing properly at this time. Changed 2 14x30 filters and discussed adding insulation too the attic.
Came out to call for a system not cooling properly. Customer stated that they just got back from vacation and the thermostat was blank. They changed out the batteries and it came back on, but the AC wasnâ€™t working still. I checked thermostat and found it not communicating with control board. I tested wired leads without thermostat face and the system cycled on properly. I also verified system operation in attic. Thermostat is needing to be replaced due to it not communicating. Went over options and pricing with customer, and they decided to go with the Honeywell WiFi thermostat. I installed the new thermostat and wired in common wire for constant power to the thermostat. Went over operation of thermostat with customer and set up control from mobile device. Went over having the system maintenance done due to it not being looked at in over 5 years. Customer signed up for blue plan. I gave customer filters, I inspected the blower assembly, motor, evaporator coil, compressor, fan motor,
On April 26, 2021 I arrive to a previous customer nonmember find arrival tenant stated that the dog has been chewing on the condenser I went out and seen that the wire been ripped out of the condenser for the low-voltage and the Arma flex had been chewed off I talk to the landlord and asked him if you wanted me to fix the Arma flex after I fixed the wire he stated yes re-insulated lineset taped it rewired the low-voltage text system operations everythingâ€˜s working properly at this time also signed up for a blue club shield Thank you for your business Mike T
On April 21, 2021 arrive to the rec club member for a spring tuneup on arrival checked thermostats and then checked the furnaces and coils I found oil on the small coil customer declined anything at this time on the small unit except for to put refrigerant in it I then went to the condensers checked components cleaned the condenserâ€˜s an added half a pound of 410 A to the small system everything is working properly at this time I do recommend replacement on the small one since it is leaking thank you for your business mike t