Very thorough, professional, and informative. Thank you for the service.
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Jason was awesome. He most likely saved us from a fire with a very clogged dryer vent. The wrong type of vent was installed when the house was built and he replaced it with the right one. Jason was very nice and professional. I highly recommend him and Interstate Heat and Air.
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They did a great job. After I understood what install they were doing. My misunderstanding. We got it all worked out. No issues and the guys were great. Jeremiah and Andrew took charge and did the job. Thank you very much. Thanks Jake!! Les
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Went through the charts and ducting for my home sqft and mine is not adequate air flow for units installed. We will fix that. Thank you. Les
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Mr James was he was not the issue. The tech showed and was here for 2 min and stated our issue was not the ac. Then called the office to see if we were gonna to be charged the office said yes 89.95 for 5 minutes. In my estimation that is horrible customer relations. Especially after we spent $18000.00 on a whole ac system. Absolutely ridiculous!! The extended warranty that we also paid for stated service were 79.95 so this doesn't even stand behind signed contracts. So on principle I want my 10 bucks. Horrible company ethics
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Isaac came in and did what the other company assigned by American Home Shield didn't do, that being their job. I will make sure any further service I need for AC or Heat is done by Interstate. I will also make sure AHS makes Interstate and Isaac my preferred company, no compromises.
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Friendly and knowledgeable. Did a thorough job cleaning, inspecting, and servicing the A/C unit. Arrived promptly at appointment time with all necessary equipment to complete the job without delay.
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I had a new entire HVAC system installed in June 2023 by Interstate Heat and Air. Since its installation I have had a couple of instances where the thermostat went completely blank and technician determined that a fuse at the air handler was getting blown whenever the system tried to go into heat pump mode. Yesterday Jake (technician) determined the problem was due to a corroded thermostat and he also discovered a pin hole leak in one of the lines to the compressor resulting in a loss of Freon. Jake installed a new thermostat and spent 7-8 hrs dismantling the system so he could repair the leak. The heat pump has been operating smoothly ever since. Hopefully there won’t be any similar problems in the future. All of the repairs were made under warranty so it didn’t cost me anything other the discomfort of having a malfunctioning heat pump. My ratings reflect the inconvenience of having to use emergency heat during this process as opposed to heat pump.
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Kevin was extremely knowledgeable and thorough in his servicing of the equipment. Not only did he check the furnace and provide maintenance tips, but he also inspected the outside condenser unit as well.
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Very professional and engaging service agents at the house today. Explained all they were going to do and got to work.
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Wonderful experience and service.
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Isaac was very professional in his service of my HVAC system.
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Austin 1/17/25 Completed the furnace tuneup on the 90% comfort maker system as I went through the system thoroughly checking all of the components and operation of the system. All of the mechanical parts were working good there wasn’t any issues with the functionality of the system which goes for even the temperature split and there was no carbon monoxide coming out of the system, however I did check gas to see if there was any on the system and I did in fact, find some gas leaks and brought it to the homeowners attention and also talked about adding a safety switch to the secondary drain on the evaporator coil since it’s a 90% furnace it condensates all year around and it would help benefit the homeowner and the safety of the unit but as of right now there is not a water issue or drain problem, and I also brought up duck cleaning as well for the system since it hasn’t ever been done, and there is quite a bit of dust and debris inside of the system, but he said that he wanted to talk
Dryer vent cleaning. Joe(JC)R. 01/17/2025 I arrived to perform the customer’s dryer vent cleaning. The customer didn’t have any questions. I then inspected it and began to clean it. I removed a large amount of lint from it. I cleaned up and reinspected it. The customer was curious about duct cleanings and I also gave an estimate for a new 50 gallon hot water tank.
Blue shield club heater maintenance. Joe(JC)R 01/08/2025 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer said that the thermostat had low battery. I showed them how to remove the thermostat from the wall. I then checked the furnace. The heat exchanger was in good shape and the heater components were running well. I also replaced the filters for the customer. The system is operating correctly at this time.
Call back. Joe(JC)R. 01/07/2025 Found that when putting doors back on the unit I had knocked the breakers into the off position. The system is operating correctly at this time.
Tom M. 1-6-25. Returned to verify the issue with the furnace. Verified there is no pressure switch problems. I advised the customer I will contact carrier with availability and get the repair scheduled if it’s in stock. Also advised the customer the codes are stating there could be a issue with the gas valve.
White shield club heater maintenance. Joe(JC)R. 01/06/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer annual heater maintenance. The customer said that everything was running well. The customer wants to have the hot water tank flushed and the dryer vent cleaned in the future but not now. I the checked the air handler. The heater components were in good shape and running well.
Blue shield blue club heater maintenance. Joe(JC)R. 01/06/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer said that everything was running well and didn’t have any questions. The customer wasn’t interested in having the hot water tank flushed or the dryer vent cleaned. I then inspected the air handler. The heater components were all running well and were in good shape. The customer will be moving soon or at least plans to.
Silver club heater maintenance. JC(JC)R. 01/06/2024 Performed full system evaluation and evaluation inspection. I arrived to perform the customers’s annual heater maintenance. The customer said that everything was running well and didn’t have any questions. The customer wasn’t interested in having the hot water tank flor the dryer vent cleaned. I then checked the furnace. The heat exchanger was in good shape and the heater components were running well and the system is operating correctly at this time.
Tom M. 1-6-25. Two system silver club maintenance. On arrival customer stated that the newer of the two systems is not heat. Noticed the burners ignite then the system completely shut off. Noticed the spade connection to flame sensor was loose. Dc micro amp signal is 2.7. Pressure switch stays closed the whole time. System is working now all components test within manufacturer specifications. If system stops heating again the circuit board is not sensing flame and will need to be replaced. Product number is 58cva135- - - 16122. System #2. Cleaned flame sensor. Set gas pressure. Blower motor bearings are good. Capacitor test 7.5 rated for 7.5. Inspected the heat exchanger noticed it has some rust but is not breached. IDM amps .7. Flue Co is good at 20 ppm. Fuel efficiency 81%. All components test within manufacturer specifications. Systems are heating properly at this time.
Came out to perform preventative maintenance on furnaces for customer. Discussed with customer about filters, the holidays, and how things have been going. Customer takes care of the filters in home. I inspected the ductwork, blower assemblies, electrical components, heat exchangers, burners, flame sensors, ignitors, gas valves, inducer motors and overall condition of all equipment. Cleaned flame sensors and brushed dust off the burners and components. Checked operation, wiring, capacitors, amps, temperature rise and gas pressure of furnaces. The 20+ year old trane furnace is still functioning and holding up. Systems are heating properly within manufactured specifications at this time.
Came out to perform preventative maintenance on air handler system for customer. Discussed with customer about maintenance being provided, filter needing changed, and anything he has questions about. Customer stated the system has been working and thinks the filter is most likely due to be changed. I inspected and changed the filter for customer. Inspected the evaporator coil, blower assembly, motor, electrical components, wiring, capacitor and heating elements. Found the capacitor in need of replacement and let customer know that it’s the reason the motor is running a little hot. Customer had me replace it. After replacing the blower capacitor, I cycled the heat on. Checked heating sequence, amps and temperatures. System is heating properly at this time.
Austin’s 12/13/24 Completed the air handler and heat pump tuneup. I checked both running and heat on their proper staging after going through and checking everything on the air handler equipment mechanically I did not discover any issues on running all of the components and internally were running to manufacture specs, so they were no concerns on that air handler. However, the insulation on the blower compartment door came off of it completely so I went ahead and re-glued it back properly ,free of charge for the homeowner so that his equipment is running properly and so that it does not suck up into the blower motor, which I did explain to him that I fix that for him during today’s visit, and I highly recommended having a UV bulb installed on the air handler since it builds up a bacteria inside, which is not good for your health when breathing that stuff in and as of now only a little has formed and this way, it would help get rid of that and stop it from continuing. but as of now, th
Came out to call for a system not operating properly after customer had replaced thermostat thermostat. I checked the system over and found found the unit not responding due to a blown fuse at the control board. Informed customer that it was most likely due to the wires touching of the power was on during the change out. Rechecked wiring and put thermostat back on the wall. Checked system operation and discussed maintenance plan. Customer wanted to sign back up on the maintenance plan to continue doing routine maintenance at this address. System is now heating properly and we will be back out to perform the first service in June of 2025.
Duct cleaning. Joe(JC)R. 12/06/2024 Performed full system evaluation and safety inspection. I arrived to perform the duct cleaning one the customer new home. I pulled the grills and inspected the duct work. The ductwork was in good shape and I began to clean the ducts. After cleaning the ducts I reinspected the duct work and took before and after pictures. The ductwork had a lot of paint inside. I then replaced the grills and sprayed disinfectant into the supply’s and returns. I also cleaned the dryer vent.
11/27/2024 JeremiahF Arrived on site and went over scope of todays service. Hung coil with metal strap, uninstalled existing furnace. Installed new furnace and sealed with silicone and metal tape. Installed sheet metal transition between furnace and coil. Sealed with metal tape. Reinstalled secondary transformer and relay. Confirmed dampers functioned properly. Set gas pressures for both stages of heating. System is operating properly at this time.