Very thorough, professional, and informative. Thank you for the service.
Overall Experience
Quality
Price
Convenience
Jason was awesome. He most likely saved us from a fire with a very clogged dryer vent. The wrong type of vent was installed when the house was built and he replaced it with the right one. Jason was very nice and professional. I highly recommend him and Interstate Heat and Air.
Overall Experience
Quality
Price
Convenience
They did a great job. After I understood what install they were doing. My misunderstanding. We got it all worked out. No issues and the guys were great. Jeremiah and Andrew took charge and did the job. Thank you very much. Thanks Jake!! Les
Overall Experience
Quality
Price
Convenience
Went through the charts and ducting for my home sqft and mine is not adequate air flow for units installed. We will fix that. Thank you. Les
Overall Experience
Quality
Price
Convenience
Mr James was he was not the issue. The tech showed and was here for 2 min and stated our issue was not the ac. Then called the office to see if we were gonna to be charged the office said yes 89.95 for 5 minutes. In my estimation that is horrible customer relations. Especially after we spent $18000.00 on a whole ac system. Absolutely ridiculous!! The extended warranty that we also paid for stated service were 79.95 so this doesn't even stand behind signed contracts. So on principle I want my 10 bucks. Horrible company ethics
Overall Experience
Quality
Price
Convenience
Isaac came in and did what the other company assigned by American Home Shield didn't do, that being their job. I will make sure any further service I need for AC or Heat is done by Interstate. I will also make sure AHS makes Interstate and Isaac my preferred company, no compromises.
Overall Experience
Quality
Price
Convenience
Friendly and knowledgeable. Did a thorough job cleaning, inspecting, and servicing the A/C unit. Arrived promptly at appointment time with all necessary equipment to complete the job without delay.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I had a new entire HVAC system installed in June 2023 by Interstate Heat and Air. Since its installation I have had a couple of instances where the thermostat went completely blank and technician determined that a fuse at the air handler was getting blown whenever the system tried to go into heat pump mode. Yesterday Jake (technician) determined the problem was due to a corroded thermostat and he also discovered a pin hole leak in one of the lines to the compressor resulting in a loss of Freon. Jake installed a new thermostat and spent 7-8 hrs dismantling the system so he could repair the leak. The heat pump has been operating smoothly ever since. Hopefully there won’t be any similar problems in the future. All of the repairs were made under warranty so it didn’t cost me anything other the discomfort of having a malfunctioning heat pump. My ratings reflect the inconvenience of having to use emergency heat during this process as opposed to heat pump.
Overall Experience
Quality
Price
Convenience
Kevin was extremely knowledgeable and thorough in his servicing of the equipment. Not only did he check the furnace and provide maintenance tips, but he also inspected the outside condenser unit as well.
Overall Experience
Quality
Price
Convenience
Very professional and engaging service agents at the house today. Explained all they were going to do and got to work.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Wonderful experience and service.
Overall Experience
Quality
Price
Convenience
Isaac was very professional in his service of my HVAC system.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Completed the warranty service call during the visit. I checked the system to see what was going on. After hearing what the code was and seeing the fuse that was in there on the board was loose and there was a few 24 V connections that were loose as well. I adjusted all the connections And reset it and used a tester fuse so that if it popped it would only need to be reset on that instead of wasting fuses, and it never popped again even after turning the AC on, it never popped and that instance, so as of now doing the little adjustments that were needed and putting a new fuse on the control board set it in the slots, much deeper like they should. There was no issues with the system. It is now heating like it should , at least it was a very easy solution and nothing too big and the customer is right back to having a warm home once again
Jake Kring. 01-30-25. I arrived for a previous customer new location no heat call. I spoke with the homeowner and found that the heat stopped working and then they the thermostat. I inspected the system and found all equipment to be a 6 year old carrier system. 4 ton in size and a 14 seer system. I found the thermostat wire to have two sets of wire one five wire and one three wire. Three sets of the five wire thermostat wire was shorted and was causing the system to not heat. I owed two set of wire from the three wire and got the system to run. This system is now configured as a four wire communicating system and will require a thermostat that has battery’s. The thermostat that the homeowners provided can use battery’s or run off the power of the furnace. I recommended to replace the thermostat wire from the thermostat to the furnace to correct the main issue and get the thermostat to run off the power of the system and it won’t have to use battery’s. We left the system running on the
Came out to perform preventative maintenance on furnace. Spoke with tenant about maintenance being provided, filters, and any issues. They already took care of the filters and said the system is working fine. I inspected the blower assembly, motor, electrical components, heating components, evaporator coil, heat exchanger and overall condition of system. Cleaned flame sensor and dust off burners and components. Checked system operation, amps, temperatures and gas pressure. Found blower motor to have oil residue and running close to max amps, blower assembly getting pretty dirty, ignitor is reading over ohm limit and the inducer motor chamber has a crack in it. Informed landlord about all the things that I found, the age of the system and discussed repairs vs replacement. Customer wants to look over his options first before making any decisions. Unit is operating to the best of it’s ability at this time.
Austin 1/17/25 Completed the furnace tuneup on the 90% comfort maker system as I went through the system thoroughly checking all of the components and operation of the system. All of the mechanical parts were working good there wasn’t any issues with the functionality of the system which goes for even the temperature split and there was no carbon monoxide coming out of the system, however I did check gas to see if there was any on the system and I did in fact, find some gas leaks and brought it to the homeowners attention and also talked about adding a safety switch to the secondary drain on the evaporator coil since it’s a 90% furnace it condensates all year around and it would help benefit the homeowner and the safety of the unit but as of right now there is not a water issue or drain problem, and I also brought up duck cleaning as well for the system since it hasn’t ever been done, and there is quite a bit of dust and debris inside of the system, but he said that he wanted to talk
Dryer vent cleaning. Joe(JC)R. 01/17/2025 I arrived to perform the customer’s dryer vent cleaning. The customer didn’t have any questions. I then inspected it and began to clean it. I removed a large amount of lint from it. I cleaned up and reinspected it. The customer was curious about duct cleanings and I also gave an estimate for a new 50 gallon hot water tank.
Blue shield club heater maintenance. Joe(JC)R 01/08/2025 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer said that the thermostat had low battery. I showed them how to remove the thermostat from the wall. I then checked the furnace. The heat exchanger was in good shape and the heater components were running well. I also replaced the filters for the customer. The system is operating correctly at this time.
Call back. Joe(JC)R. 01/07/2025 Found that when putting doors back on the unit I had knocked the breakers into the off position. The system is operating correctly at this time.
Tom M. 1-6-25. Returned to verify the issue with the furnace. Verified there is no pressure switch problems. I advised the customer I will contact carrier with availability and get the repair scheduled if it’s in stock. Also advised the customer the codes are stating there could be a issue with the gas valve.
White shield club heater maintenance. Joe(JC)R. 01/06/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer annual heater maintenance. The customer said that everything was running well. The customer wants to have the hot water tank flushed and the dryer vent cleaned in the future but not now. I the checked the air handler. The heater components were in good shape and running well.
Blue shield blue club heater maintenance. Joe(JC)R. 01/06/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer said that everything was running well and didn’t have any questions. The customer wasn’t interested in having the hot water tank flushed or the dryer vent cleaned. I then inspected the air handler. The heater components were all running well and were in good shape. The customer will be moving soon or at least plans to.
Silver club heater maintenance. JC(JC)R. 01/06/2024 Performed full system evaluation and evaluation inspection. I arrived to perform the customers’s annual heater maintenance. The customer said that everything was running well and didn’t have any questions. The customer wasn’t interested in having the hot water tank flor the dryer vent cleaned. I then checked the furnace. The heat exchanger was in good shape and the heater components were running well and the system is operating correctly at this time.
Tom M. 1-6-25. Two system silver club maintenance. On arrival customer stated that the newer of the two systems is not heat. Noticed the burners ignite then the system completely shut off. Noticed the spade connection to flame sensor was loose. Dc micro amp signal is 2.7. Pressure switch stays closed the whole time. System is working now all components test within manufacturer specifications. If system stops heating again the circuit board is not sensing flame and will need to be replaced. Product number is 58cva135- - - 16122. System #2. Cleaned flame sensor. Set gas pressure. Blower motor bearings are good. Capacitor test 7.5 rated for 7.5. Inspected the heat exchanger noticed it has some rust but is not breached. IDM amps .7. Flue Co is good at 20 ppm. Fuel efficiency 81%. All components test within manufacturer specifications. Systems are heating properly at this time.
Came out to perform preventative maintenance on furnaces for customer. Discussed with customer about filters, the holidays, and how things have been going. Customer takes care of the filters in home. I inspected the ductwork, blower assemblies, electrical components, heat exchangers, burners, flame sensors, ignitors, gas valves, inducer motors and overall condition of all equipment. Cleaned flame sensors and brushed dust off the burners and components. Checked operation, wiring, capacitors, amps, temperature rise and gas pressure of furnaces. The 20+ year old trane furnace is still functioning and holding up. Systems are heating properly within manufactured specifications at this time.
Came out to perform preventative maintenance on air handler system for customer. Discussed with customer about maintenance being provided, filter needing changed, and anything he has questions about. Customer stated the system has been working and thinks the filter is most likely due to be changed. I inspected and changed the filter for customer. Inspected the evaporator coil, blower assembly, motor, electrical components, wiring, capacitor and heating elements. Found the capacitor in need of replacement and let customer know that it’s the reason the motor is running a little hot. Customer had me replace it. After replacing the blower capacitor, I cycled the heat on. Checked heating sequence, amps and temperatures. System is heating properly at this time.
Austin’s 12/13/24 Completed the air handler and heat pump tuneup. I checked both running and heat on their proper staging after going through and checking everything on the air handler equipment mechanically I did not discover any issues on running all of the components and internally were running to manufacture specs, so they were no concerns on that air handler. However, the insulation on the blower compartment door came off of it completely so I went ahead and re-glued it back properly ,free of charge for the homeowner so that his equipment is running properly and so that it does not suck up into the blower motor, which I did explain to him that I fix that for him during today’s visit, and I highly recommended having a UV bulb installed on the air handler since it builds up a bacteria inside, which is not good for your health when breathing that stuff in and as of now only a little has formed and this way, it would help get rid of that and stop it from continuing. but as of now, th