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I had a new entire HVAC system installed in June 2023 by Interstate Heat and Air. Since its installation I have had a couple of instances where the thermostat went completely blank and technician determined that a fuse at the air handler was getting blown whenever the system tried to go into heat pump mode. Yesterday Jake (technician) determined the problem was due to a corroded thermostat and he also discovered a pin hole leak in one of the lines to the compressor resulting in a loss of Freon. Jake installed a new thermostat and spent 7-8 hrs dismantling the system so he could repair the leak. The heat pump has been operating smoothly ever since. Hopefully there won’t be any similar problems in the future. All of the repairs were made under warranty so it didn’t cost me anything other the discomfort of having a malfunctioning heat pump. My ratings reflect the inconvenience of having to use emergency heat during this process as opposed to heat pump.
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Kevin was extremely knowledgeable and thorough in his servicing of the equipment. Not only did he check the furnace and provide maintenance tips, but he also inspected the outside condenser unit as well.
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Very professional and engaging service agents at the house today. Explained all they were going to do and got to work.
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Wonderful experience and service.
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Isaac was very professional in his service of my HVAC system.
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On time, very knowledgeable and professional. Great work ethic and attention to detail.
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Sam did an excellent job and was very personable! It’s always easy dealing with Interstate, thank you for that.
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My AC system lines froze up and Jason diagnosed problem of low Freon and determined system didn’t have any leaks. He then recharged system with refrigerant and it’s been working like a champ for over a week.
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Today I had the pleasure of conducting maintenance on a 4 year old Carrier condenser unit with a 3 year old RUUD air handler. Upon arrival , homeowner stated the system has been working fine. He understands the upstairs system wasn’t under a maintenance plan but voiced that the room it cools stays hot. I started by verifying system cleanliness and found the ducts dirty and in need of cleaning. I then verified all amps, temps, and pressures. I found the system operating well within manufacturer specifications. As a courtesy, I took a look at the upstairs system and found that the thermostat for the room was sharing a wall with the attic. It read 71 degrees in the room on the thermostat but when using my thermal imager, I found the room to be 79 degrees. I shut off power to the system and reenergized. The thermostat read the true room temp. I told the homeowner to monitor the thermostat. All conditions otherwise normal at time of departure.
Jake K. I arrived for a blue club membership summer tune up. I spoke with the homeowner and found that the filter may need to be replaced but the system is running well. I inspected the system and found the indoor system to be running well and the outdoor system to be running correctly in all modes. I then replaced the filter with the one the homeowner provided.
Today I had the pleasure of conducting maintenance on a 8 year old Lennox system. Upon arrival , homeowner stated the system was not operational but the blower motor was loud every time it turns on. I started by verifying cleanliness and found the blower assembly dirty and in need of cleaning. I then verified all amps temps and pressures. I found the blower capacitor was out of manufacturer specifications. It is to read 7.5 mfd +/- 5% but I read it at 6.48 mfd. I also found the compressor inrush (LRA) out of manufacturer specifications. It is not to read above 99 amps but I read it at 110.6 amps. I discussed my findings with the homeowner and also discussed blue shield maintenance membership. I recommended replacing the blower capacitor, cleaning the blower assembly, and installing a hard start kit. Homeowner agreed to all. I conducted all repairs and reverified system operations and performance. All conditions normal at time of departure.
Completed dryer vent cleaning turned estimate. Arrived to jobsite and introduced myself to Mrs. Fetters. Mrs. Federer just moved into home about a week ago and dryer was having an issue with properly drying. Explained to her what I was going to do in full detail on what I’m gonna be looking into in terms of her dryer vent. Went into attic space, and inspected the driver vent and took pictures to show her. After putting everything back the way it was, I showed her what I had seen and showed her the photos that I took, and she ultimately decided to hold off until now to do the cleaning because dryer vent was not clogged at all. Recommended to have the manufacturer come out, and See what is going on with her dryer itself dryer vent was having no air pluggage in any sort of way. She might call us back out within the next six months to a year to see what’s going on but until then, we will see. After disclosing that, I packed up all my things and put away everything just the way it was and
Performed preventative maintenance on 2 AC systems. Discussed with customer about maintenance being provided, filters, and any issues with systems. Customer takes care of the filters and just needed the systems checked. Started with the inspection of equipment in attic area. Checked blower assemblies, motors, electrical components, evaporator coils and drains. We replaced the west unit in 2019 and the other unit on the east side of the home is original to the home from 1999. The older systems evaporator coil is rusted out, and in questionable condition. Didn’t see any visible leaks at this time. Went outside to check and clean ac units. Customer was having a plumber come out to check out a water line and doesn’t have good pressure to clean the systems. Customer said he would take care of it. Inspected condenser coils, compressors, fan motors, contactors, capacitors and overall condition of both systems. Cycled units on from thermostat to check operation, amps, temperatures and pressure
Silver club heating maintenance. Joe(JC)R 03/20/2024 Performed full system evaluation and safety inspection. When I arrived, the customer didn’t have any questions for me into that everything have been working well and didn’t have any concerns. I went and turned up the thermostat just to get the system to kick on then went and washed out the condenser then checked the blower and evaporator coil. The coil was clean, and the blower wheel was clean as well. The blower motor was in good shape and I didn’t see any issues with the blower or evaporator coil. I then went and checked the convincer, which overall was in good shape, and the refrigerant charge was good, but I did find that the condenser dual run capacitor was getting weak on both sides. The customer has a full labor warranty. So I went ahead and replaced it. I found that both capacitors in that size that I carried on. My van were bad out of the box and I had to run to the shop to get a third to replace it.
13MAR2024 Jason Brown Arrived for previous customer non club tune up. Spoke with Phil about the systems performance. We figured out the heating issue, something is stuck and our heated floors would not stop. I would like the equipment checked over, however. Inspected 3 zone system. Adjusted temperature at all stats and checked over zone board. Measured temperature deltas. Opened furnace and inspected blower wheel and motor. Verified speed taps and ductwork. Buttoned up furnace and inspected evap coil. Coil is clean. Checked all amps and pressures at the ac. Tested hardstart, capacitor, and contactor. Restored power to equipment and checked compressor and fan amps. Found all readings within manufacture specs delta t at 28 degrees, and the system operating properly at this time. While performing the inspection I noticed the foam enveloped attic to have a high humidity. After checking around I found the master exhaust fan slightly disconnected, as well as a hole cut in the evelope into th
Today I had the please of replacing filters as a part of the filter plus membership plan. I replaced (2) 14x30x1 and (1) 12x24x1 filters. While changing filters, I suggested a duct cleaning due to the congestion of the filters. Homeowner will discuss it with her spouse. All conditions otherwise normal at the time of departure.
I arrived for a system to running in heat pump mode. I inspected the system and found the system to have a blown fuse. I was able to track down the short at this time. It did not go away through troubleshooting. I found the W wire coming from the heatpump to the air handler to be shorted to the wall mount and was shorting to the high side refrigerant line set. I reworked the bracket and over the wire to the back of the line set away from the bracket. I then cycled the system in all modes and found the system to respond correctly in all modes.
Jake K. I arrived for a club member fall tune up X2. I inspected the downstairs unit and found the evaporator coil to be clean but the UV bulb to be burnt out. I also found the plenum to have a small amount of debris in the downflow plenum. I recommend to contact thunder ducts to see if the duct work in the floors can be sealed before the problem gets worse to where the ducts can’t be cleaned or repaired. We also decided to replace the UV bulb. I then started my inspection on the furnace and found the inlet propane pressure to only be reading 8.6-8.9 IWC. I need the inlet gas or to read at least 13-15 IWC to regulate the pressure down to the 10-12 IWC per the manufacturer propane pressure for the system to run correctly. I made the homeowner aware of this issue and that I can’t accurately check the systems temperature rise or gas pressures due to this is and both systems will be reading the same gas pressure. He has a plumber or propane company to come out and adjust the regulators and
Came out to perform preventative maintenance on 2 furnaces for customer. Discussed with customer about filters, how the units have been doing and just about life in general. Customer will take care of filters. I started by inspecting the ductwork, blower assemblies, electrical components, heat exchangers, burners, flame sensors, ignitors, gas valves, inducer motors and overall condition of all equipment. Cleaned flame sensors and brushed dust off the burners and components. Checked operation, wiring, capacitors, amps, temperature rise and gas pressure of furnaces. Trane furnace has no signs of failures at this time. Inducer motor is close to max amp reading. Customer is aware the system is aging and that it will eventually need replacement. Systems are heating properly within manufactured specifications at this time.
Blue shield club heating maintenance. Joe(JC)Ritchal. 02/02/2024 Performed full system evaluation and safety inspection. I arrived before the customers annual heater maintenance. I was told by the homeowner son that the homeowner has been moved out and the house is being sold so they are going to cancel the maintenance plan before too long. I then went ahead and checked the heater. I checked the air handler in heat pump mode. I then switched it over the auxiliary heat. The system was operating well in both modes, and I also change the filter for the customer.
Isaac J. Came out to call for a system not heating properly and the customers thermostat was blank. Checked system over and found a blown low voltage fuse. Went through the system low voltage wiring and found no issues initially. Outside thermostat wiring was close to the condenser coil and maybe water from the unit defrosting got into the wire nuts and caused the short. I’m not 100% for sure if that’s the issue though. Left unit on emergency heat for customer and let him know that we’ll come back to double check the operation of the heat pump when temperatures get above freezing. Isaac J. System has an intermittent low voltage short that I was not able to locate. Put a resetable fuse in just in case. Might have to do with the heat pump condenser, but it is too cold to try and run diagnostics on it at the moment. Need to reschedule for next week. Emergency heat is operating and customer is aware to leave it on that until we can figure out the problem. Jake K. I arrived to track down
Today I had the pleasure of maintaining a heat pump system. Upon arrival, the homeowner stated that the system has been running fine. Upon visual inspection, I found the filters dirty and in need of replacement. I also found the blower motor extremely dirty and in need of deep cleaning. I then verified all amps, temps, and pressures. Upon diagnostics, I found the condenser unit capacitor failing. After discussing my findings with the homeowner, I explained that the system is aged but recommended blower cleaning and replacing the capacitor. The homeowner agreed to replacing the capacitor but would like to clean the blower wheel on his own. The system is operating to the best of its ability at the time of departure. I took pride in fulfilling your heating and air needs and I appreciate the opportunity to inspect and operate on your system. -Kevin
Arrived for a dryer vent cleaning for the Newsom family. Arrived to jobsite and introduced myself to Mrs.Newsom. Mrs.Newsom was telling me that her new Electrolux dryer set can turn on but the heat won’t. They had a guy come look at their dryer and said that they need to get a dryer vent cleaning done before he orders anything. I come look at the dryer vent upstairs and and downstairs in laundry room and found that the dryer vent was not clogged at all and was actually fine the way it was. I took photos and let Mrs and Mr.Newsom know what I had found via pictures. Dryer vent did not happen today but gave them two of my business cards and a magnet in case they need to reach us for anything iaq or service related work in the near future. I put everything back the way it was and pack my things up and shook hands with the Newsoms and moved onto the next after I had everything. P.S. I did turn off all lights up in the attic space and all doors are closed