My AC system lines froze up and Jason diagnosed problem of low Freon and determined system didn’t have any leaks. He then recharged system with refrigerant and it’s been working like a champ for over a week.
As always; outstanding service and integrity. Superior company with highly trained service professionals that tell the facts. Helpful in all aspects of decision making. Why hire anyone else.
Provided exactly what I requested. Fast, friendly service and answered all questions. Unfortunately, the days of cheap Freon are gone forever…
Jason was personable and competent. Turned out that only the thermostat was bad. Jason didn't try and sell me anything I didn't need.
Great service experience with Rodney. Very knowledgeable and answered all of my questions. Can definitely recommend.
Really knowledgeable Technician. went above and beyond. Earned my respect without a doubt. Best Company for Heating and Air I have ever had.
I have worked with a lot of contractors in my time and I have never had such a great experience with Kianoosh. He had the best attitude and truly seemed enthusiastic to help and and educate me. He did not try to oversell me in fact he was about as honest as a person could be. We talked about how building relationships are the most important part of the business. Interstate is truly focused on educating the customer so that the customer can make an informed and educated decision. No pressure. An employee like Kianoosh is priceless to an organization and I'm sure that trickles down from great leadership. Make sure you do not let Kianoosh go without making him a sizable offer :)
Courteous and professional. Wish all service companies were like this.
We had an issue with some of our rooms not cooling due to our zones on our heat pump. Joseph Kring showed up on time and determined what was wrong. He was very thorough with his research and also in explaining his findings to us. We are so thankful for his knowledge and how informed he is.
I first used Interstate to install an entire new energy efficient system 10 years ago. Since then, Interstate has kept the system maintained and running smoothly. I believe they have acquired 6 new customers that I referred to them and they had systems installed. So, I’m sold on this company! They’re the best when it comes to customer service.
30JUL2022 Jason B Arrived for blue club no cool. Spoke with homeowner about the issue. Lineset freezing. Inspected coil, blower, and condenser. Coil clean blower clean found refrigerant levels low. Spoke with homeowner about findings we were out in April and added 3lbs to the system. Performed leak search, system held at 456psi for 20 min pulled vacuum vacuum held at 480 Weighed in 17lbs 6oz of 410a system is cooling but not completely charged had to pull off as I’m out of refrigerant. Will call with tomorrow’s arrival time. When I look at contact info phone number appears correct however when I call through Service Titan it goes straight to voicemail. 08AUG2022 Jason B weighed in 9lbs 9oz of 410a sub cooling at 10/10 ODT 84 IDT 70
Ray F 8/3/22. Arrived to a silver club member ac tune up x2 and the customer greeted me at the front door. I introduced myself and asked how his air conditioners have been working. He informed me that they were working very well and showed me where the hvac equipment was located. I proceeded to turn the thermostats down and inspect the furnaces and evaporator coils in the attic. The blower motors, wheels and housings are all clean with no obstructions and the amp draws are normal. Both blower wheels are in alignment. The 7.5 run capacitor on the second floor furnace is weak at 5.9. Wiring is in good condition. Attic insulation is sufficient and the ductwork is in good condition. Return and supply temps are at 20 and 21 degree differentials. Condensate lines are draining properly. Inspected both condensers and found the refrigerant levels normal. Contactors, wiring and disconnects are in good condition. Run capacitors are within manufacturer specifications. Compressor and
Came out for a free second opinion on an AC system. Customer stated AC was tripping a breaker and couldn’t get it to come on. Checked system over and found breaker tripping almost immediately. Checked wiring over and let customer know that the systems start winding is shorting to ground. Discussed with customer about repair vs replacement. Recommended replacement due to age, condition and type of refrigerant the system uses. Customer stated that he would like an estimate for replacement of the system.
12” electrical damper X 2 7” electrical damper X 2 10” electrical damper X 2 8” electrical damper X1 1 14” bypass damper 16” flex X2 12” flex X2
Ray F 7/28/22. Arrived to a previous customer no cool service call and the customer met me at the front door. I introduced myself and asked what ac issues he was having. He stated the ac is blowing warm air. I soected the condenser and found the coco lessor trying to come on, and the fan is not running. Found the 45/5 run capacitor reading 0/0. With customer approval, I replaced the run capacitor and the compressor did not start. Compressor is overheated. Cooled it off with a water hose and cleaned condenser coils. Spoke with customer about possible replacement of system as it is 23 yrs old. Able to cool compressor and it came on after about 10 minutes. Condenser fan motor amps ok. Contactor, wiring and disconnect in good condition. Refrigerant levels are normal. System cooling at this time. Recommend routine preventative maintenance. Thank you for your business.
Blue club member maintenance. Joe (JC) Ritchal. 07/27/22. Performed full system evaluation and safety inspection. Condenser coil was extremely dirty. Pulled top off the condenser unit and washed out coil and cleaned out the bottom off the unit. Also changed three 1 inch pleated filters and the polarized media filters. Checked refrigerant charge and had subcool of 11. System calls for 13. Checked evaporator coil, blower wheel and motor, checked compressor and fan motor amp draws and checked capacitor. System is operating correctly at this time.
White club member maintenance. Joe (JC) Ritchal. 07/28/22. Performed full system evaluation and safety check. One of the units that we had just installed here at a damaged door from the factory. Replace the door with the one that I picked up from the office. The customer said that when the upstairs unit had been replaced he had expected the the old electronic filter system to have been replaced. He wants someone to talk to him about replacing both electronic filters with standard pleated filters and pepper racks for them. Both systems are operating correctly at this time.
I arrived for a previous customer no cool call. I first spoke with the homeowner and found that his electric bill is higher than it has been in the past. I inspected the system that he is having problems with and found it to be low on refrigerant charge. I made this aware to the homeowner and he said that he has a friend that has had a bottle of refrigerant in garage for years and he put refrigerant in his system for him. He charged the system a week ago. I asked what color the refrigerant tank was and the house was pretty sure it was a green color. This system is a R410A system and it’s pink in color. I suspect that the system has had the ring refrigerant added to the system. This can make the system run a long time and not cool properly. I explained this to the homeowner and he wants to go through his insurance/home warranty company to get it replaced. I offered to look for the leak and remove contaminated refrigerant and possibly replace or repair the leaking component. The homeowne
Ray F. 7/26/22. Arrived to a blue club member service call and the customer met me in the driveway. I introduced myself and asked what ac issues she was having. She stated the system was cooling and seems to be working properly, but she would like it checked over because her husband bumped it with a lawnmower. We inspected the air conditioner together and found the refrigerant charge to be ok. The line set is ok. No damage seen on condenser. The contactor, wiring and disconnect are in good condition. Run capacitor is within manufacturer recommendations. Compressor and condenser fan motor amps normal. System working properly at this time. Cleaned condenser coils as a courtesy. Thank you for your business.
Ray F. 7/23/22. Arrived to a blue club member no cool service call and the customer greeted me at the front door. I introduced myself and Mike explained to me that we had recently been out for a refrigerant issue. We inspected the condenser and found no 24 volts to the contactor. Inspected system in the attic and found the emergency float switch has tripped. Condensate drain line is clogged. Cut and cleared line with shop vac. Coupled line back together and checked system operations. System working properly at this time. Did not charge customer as we were just out on the 12th of this month. Thank you for your business.
Ray F 7/14/22. arrived to a new customer no cool service call amd the customer met me at the front door. I introduced myself and asked what hvac issues she was having. She stated the ax will go as high as 80 degrees in the heat of the day. I inspected the condenser and found non condensibles in the refrigerant. Thick substance coming from valves when gauges were removed. Informed customer and quoted pricing to repair and she contacted home warranty company. They will not cover the cost to repair as they said it is from a previous problem. Customer would like a quote on new equipment. Will forward info to office and be in contact asap. Thank you for your business.
I arrived for a no cool call afterwards a repair call. I spoke with the homeowner and found that we replace a capacitor and gave a green light on how the system was running after we did our first repair. The system stop cooling after this. When we came back we found the system to be out of refrigerant and the shader cores have been replaced at that time. I discussed with the homeowner and they feel like the leak/low refrigerant should have been caught and they should not have been given a all clear after we did our first repair. I understood how the homeowner may feel and we further discussed what we needed to do to correct the issue. I explained that the original shaders could have been what was leaking. I could not confirm this because I was not the technician that found them leaking nor do we have documentation on what was or was not leaking. The system has refrigerant in the system at this time and we agreed for me to preform a major leak search with a pressure test and a electroni
Blue shield summer service. Left replacement filters. Replaced bad dual run capacitor, contactor points are good. Washed condenser coil. Checked operation. All amps and pressures are good. Required subcooling is 8 degrees +/- 1 degrees, actual subcooling is 7.4 degrees, superheat was 11.4 degrees. System is operating normally.
Ray F. 7/7/22. Arrived to red maintenance plan member service call and the customer was not at home. Informed by dispatch to contact her by phone. I inspected the two condensers before contacting the homeowner and found refrigerant levels fine, Contactors and capacitors ok, and condenser fan motor/compressor amp draws normal. Wiring and disconnects are in good condition. Contacted homeowner by phone and she informed me that the master bedroom and bathroom are getting too cold and told me how to enter the attic thru a crawl space upstairs. I entered the attic to inspect the ductwork and found the system has dampers installed that are no longer in use. Wiring is removed. Zone system is not in use. Recommend installing new dampers and zone board, with an air evaluation test. Called and left voicemail for customer informing her of my findings. Both systems are cooling at this time. Thank you for your business.