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Had an issue that was resolved within hours. I even had an option for an earlier appointment. Tech was knowledgeable, per usual with Interstate!
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Overall Experience
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Overall Experience
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Super quick appointment availability, Jason was super knowledgeable!
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Great service good people and thorough check of system before winter.
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Isaac was very good, he explained everything, answered any questions I had.
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Thoroughly checked my 5 ton system for the summer and suggested some needed upgrades to make my system more efficient.
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Overall Experience
Quality
Price
Convenience
Came out to call for a system not cooling properly. Customer stated that he took a look at the unit and he believes the contactor is the problem, wasn’t making good connection. I checked the system over and found that bugs had gotten into the points of contact and caused a disruption of power. I was able to clear the bugs, but the contactor is questionable as it still seems like the points of contact are a little damaged. Customer wanted to go ahead and replace it. System is only 2 years old, so I warrantied the contactor and replaced it. Unit is now cooling properly again.
Came out to call for a system not cooling properly. Customer stated that they were having issues with the system keeping up earlier this week, but the unit was still cooling at that point, and now the system isn’t cooling at all. System runs, but no cool air. They ended up pulling the disconnect fuse, and turned the system off. Told her I would check system over to find out what’s going on and let her now. I checked the system over and found the unit with barely any refrigerant in it. Explained the issue at hand and since the unit was empty, it’s a pretty significant leak and shouldn’t be hard to find. Put some nitrogen in the system and was able to locate the leak inside the condenser. Found the fan guard had rubbed a small hole in the liquid line of the system. Discussed with customer about repair needed, seeing it is repairable and discussed possible replacement to weigh their options. Condenser is only 6 years old and everything else on the unit checks out at this time, so customer
Blue shield club AC maintenance. Joe(JC)R 08/11/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said everything was running well and with issues. I the pulled apart the condenser the washed it out. I then checked the air handler And found that the blower motor capacitor was getting weak but the rest of the unit was running well. I then checked the condenser which was for the most part running well but the condenser capacitor was getting weak. The capacitor was replaced less than a year ago so I replaced for free. The rest of condenser was running well and without issues. I replaced the filter for the customer and received permission from the customer to replace the blower capacitor. The system is running well at this time.
Came out to call for a system not cooling properly. Customer stated that they noticed the unit not cooling sometime this morning, and the temperature in the home was getting warm. Customer showed me to the unit and stated that he believes that the issue has to do with the outside condenser and could possibly be the capacitor. I checked the system over and found the unit to have a bad capacitor. Discussed with customer about repair needed and also about servicing the system. Customer’s maintenance is due next month, but wanted it done today since I’m out. Customer approved repair and I replaced the capacitor in the unit. Washed the condenser coil thoroughly. While I let the condenser dry out, I checked the equipment in attic. Inspected the filter, blower assembly, motor, electrical components, evaporator coil, drain and overall condition. Systems filter didn’t need to be changed yet, so I left one for the customer. Found system needing more return air, since current set up is undersized
16APR2024 Jason Brown Arrived for new customer blue club summer tune up service. I spoke with Conan about the systems performance as the homeowners were not here. Cycled cooling at the thermostat, inspected blower, coil, and ductwork. Found the coil clean, however the insulation was coming off of the cabinets. I reglued the insulation in place. Found blower motor amps within spec, wheel balanced and capacitor reading 5/5 mfd I did not find any signs of oil leaks. I then inspected the ductwork and found the system calling for 1200 CFM at a .5 static pressure. When performing static pressure test I found the system high at .8 static. On the supply plenum there is a duct that was removed, where the duct used to be it’s getting very cold. And may lead to growth around that area. Buttoned up equipment and moved outside. Washed the condenser coils and inspect all electrical connections and components. Found capacitor within tolerance, contactor reading 19.8 ohms across the coil, and electric
Silver club AC maintenance. Joe(JC)R. 04/15/2024 Performed full system evaluation and safety inspection. I arrived from the customers annual air-conditioning maintenance. The customer didn’t have any questions for me and said that everything was working correctly at this time. I washed out the filters then the condenser I also checked the condenser which was in good shape and running well. I also checked the air handler. I also collected the Equipment and logged it. Customer didn’t have any questions for me at this time.
Blue shield club heating maintenance. Joe(JC)R. 04/15/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions for me so I went ahead and got started with the maintenance. Due to the fact that there was a concern about rain coming in and the condenser was pretty clean. I went ahead and checked the condensers, refrigerant charge, and electrical components before washing it off. I then went and checked the furnace and evaporator coil. Both were in good shape and the system is operating well. The system is at about a year old at this time. The customer wanted me just to drop off filters for him instead of replacing them as he wants to keep his own replacement schedule. I also talked about surge protectors with the customer and the customer said they wanted an estimate so they could have time to take it over, but seemed interested.
Today I had the pleasure of maintaining a 10 year old Goodman heat pump. Upon arrival, homeowner stated that the system was working fine and the he changes his filters every 3 months. He provided 2 filters for me to replace. Once replaced, I verified system cleanliness. I found a dirty blower assembly and dirty ducts likely from pets. I then verified all amps temps and pressures. I found a failed 70/5 mfd capacitor in the condenser unit. I discussed my findings with the homeowner. I recommended replacing the capacitor and cleaning the blower assembly and ducts. I found that the homeowner had the capacitor replaced less than a year ago so I replaced. He declined the duct cleaning and blower assembly cleaning. All conditions otherwise normal at time of departure.
Jake K. I arrived for a system replacement opportunity. I spoke with the homeowner and he showed me the system and what he was experiencing with the old system. We also inspected the horizontal left air handler in the attic and the duct work. He showed me the duct work he had removed from the system and that he will not want that duct work re added back to the new system. We discussed the new system and agreed n one system bid for the equipment. We then addressed the duct work and found it to be undersized for the exsisting system. I explained why and how the ductwork works and how important it is to address the duct work with a system. We bid to add one return duct cut in and increase two ducts on to of the three 14X24 return grills. We also bid to replace all the supply duct work and use the old boots and grills. Our duct work has a life time warranty. The system it’s self will have a 10 year parts warranty and a 1 year labor warranty. We briefly discussed our 10 year worry free syst
23JAN2024 Jason Brown Arrived for new customer service call. Spoke with homeowner about their systems performance. It’s working well, the home was built in 2018. We’re hearing a humming noise intermittently. The rooms stay cooler or hotter than the living room, however that is not something I’d like to address at this time. Inspected furnace, coil, plenums, ductwork, and all electrical components. Disconnect power to furnace. Remove blower motor and inspect heat exchanger. Reinstall blower and check filter and coil. Test capacitors and look over board for damage. Cycle equipment into heating. Check gas pressure, inducer, pressure switch and heat rise. Check burners and crossover for normal operation. Match airflow with chart in manual. Found blower motor leaking oil, return ductwork undersized for equipment, and no surge protection installed. Spoke with homeowner about my findings and the overall condition of the system. We decided to get signed up on a blue club plan tonight. Syste
Came out to call for a system making a noise. Customer said that the unit was working properly, but had work done on his gas line recently and the unit seemed to be making a different noise when coming on. I checked system over and found unit operating properly. Checked gas pressure, amps, and temperatures. Only noise I hear was the blower ramping down when the thermostat satisfies, which is normal. Checked for carbon monoxide for customer as well, and had 0 ppm on my meter. System is heating properly.
29DEC2023 Jason Brown Arrived for white club fall tune up service. Spoke with homeowner about the systems performance. It’s working well, my master stays a little warm and the far bedrooms are a bit colder. Homeowner showed me to his filters, and thermostat. Inspected stat. Adjusted temp up. Inspected equipment. Disconnect power to furnace. Remove blower motor and inspect heat exchanger. Reinstall blower and inspect coils and plenum. Check flame sensor, HSI, inducer, flue and duct connections. Cycle equipment into heating and adjust gas pressure to 3.5 iwc. Heat rise was at 63/60 now 55/60 and within manufacturer specs. Checked dryer vent piping. And tested air for monoxide. Found secondary drain open. If the drain clogs with the secondary open like this it will cause damage. Equipment is working safely and to the best of its ability at this time. Discussed findings and ductwork.
24DEC2023 Jason Brown arrived for new customer no cool. Spoke with owner about the systems performance. Thermostat is reading no power to equipment. Inspected thermostat, and package unit. Found no 24v at board. Reset transformer. Equipment cycles then when second stage comes on trips the transformer. Inspected contactors, and compressor for shorts, no shorts found, will reschedule for after holidays to troubleshoot compressor. Left second stage unwired for now, system is satisfying with only first stage. Pausing appointment.
Blue shield club heating maintenance. Joe(JC)Ritchal. 12/18/2023 Performed full system evaluation and safety inspection. I arrived to perform the customers annual fall service. Because Rod didn’t have any questions for me so I went ahead and got started with the maintenance. I checked the heat exchanger and safeties along with the blower and heating components. Also change the filter to the customer and clean the flame sensor. The system is operating correctly at this time.
Jake K. I arrived for a new customer new system bid X2. I spoke with the homeowner and found that they are wanting a 4 ton and a 2 ton system installed. We went through the building and discussed where the system can go and pass code and what will need to be done to get the system running to the best of their abilities with what limited space is available to install the system and the duct work. The systems will be installed in the upflow position and the owners are responsible for building the base for the system to be set on. We will set the outdoor systems and run the line set but the owners are responsible for installing the disconnect and whip to both condensers. Depending on of the owners want the air handlers to have heat they will have to purchase the heat strips and run the proper power to both indoor systems vs if they want the system to run as a straight ac with no back up heat or a heatpump installed. The systems will have a 10 year parts warranty if it is registered as the