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Isaac helped us out with our biannual maintenance and walked us through all the details of our system as it is a newly purchased home. He was knowledgeable and took time to answer questions until we understood!
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Overall Experience
Quality
Price
Convenience
Had an issue that was resolved within hours. I even had an option for an earlier appointment. Tech was knowledgeable, per usual with Interstate!
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Overall Experience
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Overall Experience
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Super quick appointment availability, Jason was super knowledgeable!
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Great service good people and thorough check of system before winter.
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Isaac was very good, he explained everything, answered any questions I had.
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Thoroughly checked my 5 ton system for the summer and suggested some needed upgrades to make my system more efficient.
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Overall Experience
Quality
Price
Convenience
20FEB2025 Jason Brown Arrived for bid on kitchen hood vent. Spoke with homeowner about the hood and scope of work. They showed me a 380 CFM 6” hood. I verified specs and inspected attic where the vent will penetrate. After inspection discussed pricing. homeowner will discuss with spouse and call us back as if they would like to move forward. Thanks!
Came out to perform preventative maintenance on heat pump system. Discussed with customer about maintenance being provided, filters, and any issues. Customer stated that he had filters of his own he wanted installed, and also let me know that the emergency heat works only with the heat pump on, but said it’s been like that since he moved in and it’s been fine. I inspected the blower assembly, motor, capacitor, electrical components, heating elements, evaporator coil and overall condition of equipment. Blower assembly has a little build up on it, and evaporator coil is in good condition still. Cycled heat pump on and checked operation, amps, temperatures and pressures. Advised customer that it’s most likely his thermostat that not allowing the emergency heat to operate on its own. Customer isn’t interested in doing anything about it, and wants to leave as is. Will look into having the blower assembly cleaned next service.
29JAN2025 Jason Brown Arrived for club tune up. Spoke with Jeff about the systems performance. He explained the system is working well, however we had some questions about the changes to the service agreement and filters. After talking about the service agreement we got started. I cycled the system into heating and inspected the equipment. Opened all panels, checked plenums and duct connections. Checked through safeties and cleaned the flame sensor. I then verified electrical connections and motors. Cycled heating and checked heat rise and gas pressure. Checked for any leaks/ dirt and defects over the whole system. Everything looks good and is operating within manufacture specifications.
Came out to perform preventative maintenance on furnace. Discussed with customer about maintenance, filters, and any issues. Customer stated that the filters need to be change, but other than that, just need the maintenance done. I changed the filters inside home for customer. Inspected the blower assembly, motor, capacitor, electrical components, heating components, evaporator coil, heat exchanger and overall condition of equipment. Found the insulation in the evaporator coil box was coming off and blocking the coil. I used adhesive spray to put it back in place. Cleaned flame sensor and dust off the burners and components. Checked system operation, amps, temperatures and gas pressure. System is operating properly at this time.
Came out to call to perform preventative maintenance on furnaces, and answer questions customer had regarding the hvac systems in the home the customer purchased recently. Home was built in 2014 and is roughly around 2,500 sqft. Customer has 2 systems which are 4 and 3 ton units. Customer had questions about the sizing of equipment, the thermostat set up, and about filters. The tonnage of the equipment is good for the home, as it has high ceilings. I did recommend having the return completely ran in hard pipe to increase the cfm in return air without having to cut more in on the 3 ton units, and will need to run another return on the 4 ton to get sufficient cfm back to the system. Customer has zone thermostats in some of the bedrooms and garage, but they are only set up to open and close the zones based on temperature. They do not control the system, only the main thermostat controls the heat and air. Customer is not sure if he wants to keep that set up or not, and said we would discus
Came out to perform preventative maintenance on furnace. Discussed with customer about maintenance being provided, filters, and any issues. Customer stated that the filter may need to be replaced, but other than that, the system is working fine. Inspected blower assembly, motor, electrical components, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition of equipment. Blower wheel has slight dust build up on it. Heat exchanger checked out. Cleaned flame sensor and dust off burners. Tested thermostat operation, wiring, amps, temperatures and pressures. Cycled unit multiple times to ensure everything is working. System is heating properly at this time. Customer would benefit from more insulation added into his attic.
Tom M. 12-18-24 customer stated the outdoor unit was making a loud noise last night. On arrival system appeared to operating normally. Signed customer up on maintenance plan and completed the first visit. Tightened all electrical connections. Compressor amps 13.5, Fan amps 1.0 Compressor megohms are good at 1000. Capacitor 44.8/4.9. Forced defrost. Refrigerant charge looks good. All heat strips are operating pulling 21 amps. Blower motor bearings are good. Customer was outside when I forced defrost and stated that was the noise he heard. No unusual noises are happening now. I recommended customer takes a video if it happens again.
Blue shield club AC maintenance. Joe(JC)R. 09/20/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed out the capacitor and inspected it. I found that the condenser fan capacitor was starting to get weak. It was at 5MFD and was rated for 7.5. I then checked the furnace and coil. Both were in good shape and running well. I then replaced the filter for the customer. The customer wants to wait to replace the capacitor.
27AUG2024 Jason Brown Arrived for new customer not cooling well. Spoke with homeowner about the systems performance. I have a 2 year old dual head Fujitsu mini split system, the head units don’t feel like they’re cooling as well as they used to. The bedroom mini split head drips water, and the living room doesn’t seem to keep up. I had someone out to tune them up 3 months ago, however I’m unsure that he did a good job. Inspected equipment cycled both heads into powerful cooling. Waited 15 min then tested temperatures. Both are putting out about 52-56 degree air. Ran equipment for 30 mins cooled the room about 3 degrees. Inspected drains. Found both drains ran without a French drain, and the back systems drain clogged up. Inspected blower wheels and found them to be dirty. Discussed findings with homeowner. We decided to move forward with 2 blower wheel cleanings in place, and 2 French drains. Systems are cooling, back system is still not draining properly.
Came out to call for a system not cooling properly. Customer stated that he took a look at the unit and he believes the contactor is the problem, wasn’t making good connection. I checked the system over and found that bugs had gotten into the points of contact and caused a disruption of power. I was able to clear the bugs, but the contactor is questionable as it still seems like the points of contact are a little damaged. Customer wanted to go ahead and replace it. System is only 2 years old, so I warrantied the contactor and replaced it. Unit is now cooling properly again.
Came out to call for a system not cooling properly. Customer stated that they were having issues with the system keeping up earlier this week, but the unit was still cooling at that point, and now the system isn’t cooling at all. System runs, but no cool air. They ended up pulling the disconnect fuse, and turned the system off. Told her I would check system over to find out what’s going on and let her now. I checked the system over and found the unit with barely any refrigerant in it. Explained the issue at hand and since the unit was empty, it’s a pretty significant leak and shouldn’t be hard to find. Put some nitrogen in the system and was able to locate the leak inside the condenser. Found the fan guard had rubbed a small hole in the liquid line of the system. Discussed with customer about repair needed, seeing it is repairable and discussed possible replacement to weigh their options. Condenser is only 6 years old and everything else on the unit checks out at this time, so customer
Blue shield club AC maintenance. Joe(JC)R 08/11/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said everything was running well and with issues. I the pulled apart the condenser the washed it out. I then checked the air handler And found that the blower motor capacitor was getting weak but the rest of the unit was running well. I then checked the condenser which was for the most part running well but the condenser capacitor was getting weak. The capacitor was replaced less than a year ago so I replaced for free. The rest of condenser was running well and without issues. I replaced the filter for the customer and received permission from the customer to replace the blower capacitor. The system is running well at this time.
Came out to call for a system not cooling properly. Customer stated that they noticed the unit not cooling sometime this morning, and the temperature in the home was getting warm. Customer showed me to the unit and stated that he believes that the issue has to do with the outside condenser and could possibly be the capacitor. I checked the system over and found the unit to have a bad capacitor. Discussed with customer about repair needed and also about servicing the system. Customer’s maintenance is due next month, but wanted it done today since I’m out. Customer approved repair and I replaced the capacitor in the unit. Washed the condenser coil thoroughly. While I let the condenser dry out, I checked the equipment in attic. Inspected the filter, blower assembly, motor, electrical components, evaporator coil, drain and overall condition. Systems filter didn’t need to be changed yet, so I left one for the customer. Found system needing more return air, since current set up is undersized
16APR2024 Jason Brown Arrived for new customer blue club summer tune up service. I spoke with Conan about the systems performance as the homeowners were not here. Cycled cooling at the thermostat, inspected blower, coil, and ductwork. Found the coil clean, however the insulation was coming off of the cabinets. I reglued the insulation in place. Found blower motor amps within spec, wheel balanced and capacitor reading 5/5 mfd I did not find any signs of oil leaks. I then inspected the ductwork and found the system calling for 1200 CFM at a .5 static pressure. When performing static pressure test I found the system high at .8 static. On the supply plenum there is a duct that was removed, where the duct used to be it’s getting very cold. And may lead to growth around that area. Buttoned up equipment and moved outside. Washed the condenser coils and inspect all electrical connections and components. Found capacitor within tolerance, contactor reading 19.8 ohms across the coil, and electric
Silver club AC maintenance. Joe(JC)R. 04/15/2024 Performed full system evaluation and safety inspection. I arrived from the customers annual air-conditioning maintenance. The customer didn’t have any questions for me and said that everything was working correctly at this time. I washed out the filters then the condenser I also checked the condenser which was in good shape and running well. I also checked the air handler. I also collected the Equipment and logged it. Customer didn’t have any questions for me at this time.