Always excellent service and great advice from the technical team about keeping your systems running smoothly and efficiently plus checking for any leaks that may cause safety concerns it makes me feel good to have a company like Interstate heating and air that I can trust with my systems That says it all!!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Austin did a great job! Very knowledgeable and friendly and made sure our system is still in excellent working condition.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I’ve used Interstate for years. They are always fast to respond and have great service with affordable rates.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Isaac was very thorough. He is very professional and pleasant.
Overall Experience
Quality
Price
Convenience
Quick and easy emergency service. The technician arrived when promised and quickly determined the fault and repaired the system.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tom M. 2-25-24. White shield furnace maintenance. Air filters are clean. Cleaned flame sensor and electrodes. Set gas pressure. Idm amps .7. Blower motor capacitor and bearings are good. Inspected the heat exchanger noticed no issues. Flue Co 12 ppm. All components test within manufacturer specifications. System is heating properly at this time.
Came out to perform preventative maintenance on furnace for customer. Discussed with customer about maintenance being provided today, filters, and any issues she might be having. Customer stated that the filter may need to be changed, but isn’t sure. Other than that, the system stayed consistent through the cold front we had this week. I changed out customer supplied filter. Inspected the blower assembly, motor, capacitor, electrical components, heating components, heat exchanger and evaporator coil condition. Cleaned flame sensor and inducer port. Found blower assembly to be very dirty and in need of cleaning. Evaporator coil had some build up, but the blower assembly definitely needs to be pulled and cleaned. The hot surface ignitor is reading close to max ohms, and the furnace itself has some heat stress. Cycled system on and checked operation, amps, temperatures, gas pressure and CO. System is still operating properly at this time, but is in rough shape. Discussed repairs vs replac
21FEB2025 Jason Brown Arrived for call back on recent repair. Spoke with homeowners about the systems performance. It worked for a little after he left but never came back on. We spoke with our neighbors and their system just froze. Inspected equipment found drain insulated but to heat taped. Cut insulation from around acid trap and found trap completely frozen. Spoke with homeowners about my findings. Explained that I can get the drains taped and operating however if the acid trap cracked we will have to order a new one. We decided to move forward with new heat tape. Cut back drains while trap thawed applied heat tape along the bottom then wrapped back up in armaflex. Verified tape was heating. Cycled system and checked through amps and components system is heating at this time. Thanks!
Austin 2-21-25 Completed the one system furnace tuneup on the 90% comfort maker/carrier. After going through the system thoroughly and testing all of the mechanical parts and functionality of the system, I did discover that the water in the drain line on the system because it condensates all year round because it is a 90% efficient unit so to become that efficient, it has to condensate as well and because of that Sensation during this cold time it caused the water to back up into the drain pan which at one point there was quite a bit of water inside of that drain pan and it is now getting very rusty which is a hazard more water that gets in there that rust can only uphold so much water before it just starts pouring through the pan Because it can’t withstand too much more rust than there’s just a bunch of ceiling damage that can be avoided if we just cut out the secondary line and put a safety switch into it so that it shuts the system off rather than allow it to run and overflow the
Austin 2-20-25 Came out for a service call visit for a no heat as I arrived at the home to inspect the Armstrong 90% furnace I believe that it was just frozen up and having problems which would cause the high limit to shut off if it is frozen however, the system was running for way too little of time for the high limit to go off so I went ahead and bypassed it, and a few other things to see what was going on but after all my checking of the system, my determination of the issue was the gas valve on it had internally messed up. It keeps trying to shut off and back on even though the voltage for the gas valve open stays the same. The gas valves keeps intermittently messing up , which is why my diagnosis was the bad gas valve because everything else was still working how it should but the gas valve was not. I am going to get the gas valve and swap it out on the same day and get them up and running so they are good to go when they need their furnace. Got all the repairs completed and th
Jake Kring. 02-29-25. I arrived for a new customer no heat call. I inspected the system and found it to be a 32 year old furnace with a slab coil. I found the system to cycle on but the hot surface igniter would not get hot to light the gas. I tested the system further and found the control board to be sending 67-83 V amps to the hot surface igniter constantly. When the sequence of operation would bring in the hot surface igniter to light the gas it would send 124 V to the hot surface igniter. I suspect that the hot surface igniter failed due to the control board sending power to the igniter constantly. We discussed replacing the hot surface igniter and control board but the homeowner had replaced the board his self previously and was going to replace the parts his self. I recommended to replace the system due to age and condition.
Jake Kring. 02-19-25. I arrived for a new customer no heat call. I inspected the system and found it to be a amana 90% furnace. The tubing in the furnace is frozen and preventing the system from running. I started to disassemble the furnace to defrost the heater with the homeowner. The collection box was half way full of ice and I did not want to pull it off and have it crack or break due to how much ice was in the furnace. I removed the induced draft motor and poured hot water into the collection box and found water to be leaking into the blower compartment. I then removed the blower and gained access to the secondary heat exchanger and found water leaking from the secondary heat exchanger. The ice had frozen in the tubing of the heat exchanger and caused the heat exchanger to crack and leak water. I explained my findings to the homeowner and we looked at all options. We found this heat exchanger has a life time warranty but the heat exchanger will not be in till mid March from the ma
Jake Kring. 02-13-25. I arrived for a silver member fall tune up. I inspected the system and found the 16 year old furnace to have rust spots in the heat exchanger and one long crack in the 2nd cell from the left. The fracture is towards the back of the cell and I showed the homeowner this with the camera. I explained that I, not reading any CO at this time but the system could put out CO at anytime and that it’s a health hazard. The homeowner said he has CO detectors and he did not want to replace the system at this time but wanted to keep it running. I explained the decline heat exchanger form and he signed the form. I reassembled the system at I found it and checked all electrical components and temperature rise and found the system to run and cycle off per the demand of the thermostat.
Jake Kring. 02-13-25. I arrived for a silver member fall tune up. I inspected the system and found the 16 year old furnace to have rust spots in the heat exchanger and one long crack in the 2nd cell from the left. The fracture is towards the back of the cell and I showed the homeowner this with the camera. I explained that I, not reading any CO at this time but the system could put out CO at anytime and that it’s a health hazard. The homeowner said he has CO detectors and he did not want to replace the system at this time but wanted to keep it running. I explained the decline heat exchanger form and he signed the form. I reassembled the system at I found it and checked all electrical components and temperature rise and found the system to run and cycle off per the demand of the thermostat
7 systems blue club maintenance. Austin. Joe(JC)R. 2-11-25 We completed the tuneup on every unit in the building, except for the two package units that are no longer working and they do not wish to repair/replace them as of right now so internally on the buildings we checked all of the mini splits, then checked all of the gas furnaces as well, and all of the mechanical sequence to make sure everything was running great And during today’s Visit inside of one of the classrooms is a carrier furnace that has a gas valve that is cranking up the gas way too high and burning way too much excess gas, causing it to overheat and could even cause other parts to damage inside the system very soon, but as of right now it is under warranty for parts just not under warranty for labor. I will send over the option to take care of that which I highly recommend or else it could become much more expensive repair later down the road but other than that all the other systems were running great with no issue
Came out to call for a system not heating properly. Tenant stated that the system wasn’t heating. Checked system on roof and found the resettable fuse tripped. I reset the fuse and the heat came back on without issue. Checked amps, voltages and wiring. Found no cause to the tripped fuse at this time. Discussed with tenant about possible power surges, or anything like that. Nothing they are aware of.
Jake Kring. 02-07-25. I arrived for a silver club membership fall tune up. I started my inspection with system #1 and found the system just had a control board replaced in the system. This system is pretty clean for the systems age. I checked and cleaned the flame sensor and checked all electrical command found the system to be running well. I then checked system #2 and found the blower motor to be leaking a large amount of oil out of the bearings and pooling on the bottom of the blower compartment. I took pictures of system #3 and #2 to show the difference in how the system should look and how the #2 system has leaking bearings. I recommended to replace the systems due to age and cost of repairs are highly likely to start happening more frequently. They will have to bring the systems repairs or replacements in the church’s meeting to see if they will want to keep repairing the systems or see what they can do to get the systems replaced one at a time or all at once.
Austin 2-7-25 Completed the service call visit on the carrier equipment after thoroughly investigating the equipment and trying to ascertain the issue at hand. I did discover that the filter and the system was way too thick and it was having a extremely hard time getting errors through the return because it was dirty and it was a Merv 12, which you should never use more than a Merv 10 but also after investigating the equipment, I adjusted the gas pressure as well so that it wasn’t going to burn as hot and the temperature won’t rise as much but then I went into the attic to check on the flu and the ductwork and I discovered a 6 inch duct, that had two wise on it, and one of the wise was capped off, and a big portion of the ductwork was collapsed and no longer connected properly, which is a big issue with the system as well since it cannot circulate The air properly it could cause a major issue on the system and was part of the issue at hand. Also, the roof was replaced in the summertim
Call back. Joe(JC)R. 02/07/2025 I arrived to a call where the customer said that the dryer was making noise and didn’t seem to be heating was well. I readjusted the vent hose and it stopped making the sound when running.
Jake Kring. 02-05-25. I arrived for a tune up on two systems. I inspected and replaced the Fulton the system that is not covered by the maintenance plan and I discussed this with the owner. We decided to go ahead and replace the filet and replace the broken thermostat in the lobby area. Once I replaced all filters I checked both systems and found the heat exchanger to have failed on the oldest system here. I showed the owner the issue and he wanted an estimate to replace the system and have it sent to him for him to go over. I will be following up with the owner by the end of this week.