Jason did a great job. He offered to wash my indoor return duct filters; but since he was pretty busy I did them myself. He also replaced my pan treatment, which was due
Jason was very professional and arrived in a timely matter! He made sure to wear shoe coverings while inside my house and was very polite! The service was great, as always!
Isaac is a great service tech. Very knowledgeable and extremely customer service driven!
Isaac was very friendly. He was also thorough with the maintenance.
Always professional and knowledgeable about any service you received.
Brandon was awesome. Very friendly, kind and helpful. Resolved our heating issue, got us up and running quickly!
Trim sheetrock out around flue and added heat sheild to 2x4 too close.
18JUN2021 Jason B Arrived for spring tune up. Spoke with Barry with about system performance. Inspected coil, blower cabinet, motor, and all electrical components. Moved to AC inspected contactor, compressor, fan, and all electrical components. Found all components in good condition, replaced pan treatment at coil. Installed customer supplied surge protector, and washed condenser coils. System is running properly at this time.
18JUN2021 Jason B Arrived for spring tune up and spoke with Luke about system performance. Inspected coil, blower cabinet motor and all electrical components at furnace. Moved to AC and inspected charge, compressor, contactor and all electrical components. Found blower capacitor reading 5.3/7.5 and pulling 5.4/6.7 amps. coil is heavily rusted in spots, but otherwise clean. I found the charge low and condenser lightly coated with cotton wood. Cleaned condenser coils and with customer permission adjusted charge. We decided to hold off on blower capacitor as they are closing on the home and will wait for buyers requested repairs. If the system is replaced we will remove the price of refrigerant from the bid. The system is performing as best it can at this time.
Arrived for no cool. Found open windings on the compressor.need to call in the am for price and availability. Diagnostic fee not collected. Will need to be collected upon completion.
Customer complaining of loud noise from condensing unit. Checked operation and found condensing fan motor overamping, bearings getting hot and squealing. Replaced condensing fan motor and capacitor. Cleaned condensing coil. Did complementary condensing coil wash on mini split. Enrolled customer in blue maintenance package
Came out to call for system not cooling properly. Customer stated that the system randomly just stopped cooling and he noticed the air coming inside the home wasnâ€™t as cool. I checked system over and found the condenser running, but only the fan was operating. Turned off power to unit and checked the capacitor. Found it depleted and about to explode. Showed customer and explained what happened and the repair needed. Customer approved replacement. I replaced the capacitor, washed the condenser coil thoroughly, and cycled system back on. Checked amps, temperatures and pressures of condenser. System is operating properly within manufactured specifications at this time. Customer is aware system is original to home and should be replaced soon, but wants to keep it running for now. Gave customer a military discount.
Came out to call for a system not cooling properly. Customer stated that the system wasnâ€™t working at all and that the thermostat was blank. I checked system over and found the furnace not receiving 24 volts through the transformer. Transformer is bad, so I asked customer about power surges, and she stated they had several during the storms recently and had power surges that took out surge protectors. I replaced the transformer former on the system and cycled AC on. System came one with no problems. I recommended AC have a maintenance done to it, because it was very dirty. Customer approved tune up. I washed the condenser coil thoroughly. Filters were changed recently. I inspected the capacitor, contactor, compressor, fan motor and coil condition. I checked amps, temperatures and pressures of condenser. System was running below recommended pressures and temperatures. Recommended system be charged, since they plan on selling the home soon. Customer wanted to hold off on charging the u
2 system AC tune up on Blue shield plans. Helped customer with thermostat questions regarding setting it to hold temperature and vacation mode. Washed condensers, checked caps and contractors, checked ez flex filters, cleaned evaporator drain pan on east unit, it had some buildup in it. Checked evaporator coils, drain lines and blowers. Tested system electrical, refrigerant and delta t. Bath systems working well at this time.
On June 16, 2021 arrive to a Blue Shield customer for a no cool weâ€™re not cooling well upon arrival agree to the customer stated that during the day gets up in the high 70s in the house I then went outside to the condenser and had him turn it on weâ€™re in the condenser for a few minutes check the suction line it was warm I informed the customer that I need to check the charge more in depth recommended adding refrigerant after checking the charge customer stated to go ahead and do it I added 2.4 pounds of 410 A to unit customer declined leak test I then got my sub cooling factor to9Â° data plate was gone everything is working properly at this time thank you for your business Mike
Came out to call. Customer stated that the upstairs system wasnâ€™t coming on properly and was getting hot up there. I was out about 3 weeks ago and did the full service on both of her units. The upstairs unit is coming on, but the fan motor wasnâ€™t spinning. I checked the capacitor and found it depleted and not holding a charge. Customer is a gold club member, and the part is still under warranty, so I didnâ€™t charge her labor either do to it being covered under her plan. System is running properly now.
Came out to call, customer stated that the system had shut off again. I checked the system over and found the float switch with water in it, but the coil pan wasnâ€™t full. I made sure no debris were blocking the primary drain, and I sealed up the gap around the drains. Made sure coil pan was level and Cleared float switch and cycled system on. AC is still cooling within proper ranges. Checked blower speed to see if it was too high as well. System is cooling properly. No charge to customer for this call.
Came out to redo estimate given to customer earlier this year and adjusted estimate based on customers needs and finances.
Arrived for non club member no cool. Upon inspection found a short in the float switch and a backed up drain line. Cleared the drain and repaired the short in the wire. Checked the outdoor unit and everything looked good. Capacitor checked out good as did the refrigerant pressures and compressor amp draw. Overall the unit is now working properly and cooling.
Arrived for non club member AC no cool. Upon inspection found the issue to be a bad capacitor. Replaced the capacitor with a turbo capacitor with a 5 year warranty. Everything came on and worked properly. Compressor amp draw was good (6.4) and refrigerant pressures were in their proper range. Indoor temperature split is 19. Also washed the condenser to ensure that it breaths properly and cools better. Overall the system is working properly and cooling well.
On June 10, 2021 I arrive to a new customer nonmember upon arrival I agree to the customer she stated that her unit is not cooling properly I check the thermostat turn the temperature down I go outside and check the charge on the condenser was a little bit off I recommended putting refrigerant in customer agreed I added 1 pound of 410 a and it got the charge where it needed to be to be the most efficient I then went ahead and rinsed off the condenserAnd did a delta T she had a 21Â° delta T everything is working properly at this time thank you for your business Mike T