Isaac is professional. He is also a very nice person.
Issac was friendly and thorô
They were very helpful with all the problems I had. I had great service, and they gave me a fantastic price. I appreciate everything they did for me I would recommend interstate, heating and air-conditioning Thank you for everything you did for me.
Need a recall to my house because of spiders with the cool weather. Interstate made an appointment for 3 days following. Their Tech arrived and sprayed Saturday afternoon. Overnight I usually find spiders on my sidewalk but this morning none. Great
We have had trouble with the dryer vent clogging every year. We tried other companies but it didn’t improve. Today I found out why and how to prevent it clogging so quickly. Excellent service. Excellent dryer tips. Kianoosh was professional, friendly and explained exactly what he was doing and why. Also service is guaranteed for a year!
Phone operators are very friendly and easy to work with. Our Tech, Jason, was great! He was able to diagnose our issue and help implement solutions for our AC! ⭐️⭐️⭐️⭐️⭐️
Isaac is a very polite, patient and kind young man !! Enjoyed working with him ..
I contacted this company to schedule a checkup of my air condition unit and was provided a time for the following day that a technician could come out to take a look. Initially the first two appointment windows were blown but I when I was finally contacted by the technician they arrived within the next hour. Service was great from that point forward. The technicians were very thorough in their job and performed all of the necessary checks, and seemed to have a good amount of knowledge in what caused my air conditioner to malfunction. The issue was resolved after 45 mins of troubleshooting potential solutions. I had never used this company before I would however utilize them in the future for the quality service they provided.
04DEC2022 Jason B Arrived for new customer no heat. Spoke with homeowner about the issue. Everything was working until we switched it over to AC, then it wouldn’t work again. Inspected furnace and AC. Found transformer blown and not sending power to the board. Inspected AC. Found thermostat wire chewed up and shorted the contactor. Replaced transformer and contactor. Cleaned up electrical. Cycled system in all stages. Checked amps and all electrical connections. system is working properly at this time.
02DEC2022 Jason B Arrived for no heat. Spoke with tenant about the issue. It worked for a little bit after the previous tech made the repair and then it stopped heating. Found thermostat in off position. Cycled system into heating at the thermostat. Measured temp rise 112 above coil and 72 at return 40 degree heat rise across furnace. Ductwork insulated and connected properly. Adequate insulation present in attic. Inducer .3a blower 6.5a Ran furnace for 30 minutes temp came up 3 degrees In home. Everything is working normal. Cleaned flame sensor. Cycled system several times. System is working properly at this time. Informed tenant to call if there are any more issues.
Arrived at the customer’s home to provide a silver club maintenance, was greeted by her and pepper (the dog) and was shown where the thermostat and furnace were located. Customer has been using the heater and said it seemed to be working properly. While preforming the maintenance I checked all aspects of the furnace. I pulled and cleaned flame sensor, checked igniter for proper ohms and operation, checked all safeties, pressure switch, gas valve, electrical connections, blower assembly, induce draft motor, flue, gas piping, temperatures, and burner cabinet. Overall the system is working great with no repairs needed at this time. I do recommend getting surge protection installed on the system to protect the components of the furnace, motors, circuit boards.
Came out to give customer an estimate for replacement of current system. Went over options and recommendations with customer. Customer chose to do full replacement.
Arrived at the home to provide a blue shield club maintenance. Was greeted by the customer at the front door where I was shown where the thermostat was located and was informed the furnace was in the attic. Customer stated that the heat seemed to be working good but did notice it seemed that her bedroom was noticeably colder than the rest of the house. While preforming the club maintenance I checked all aspects of the furnace. Checked blower motor and induce draft motor for proper operation, voltage and amps. Pulled and cleaned the flame sensor, checked the igniter for proper ohms and operation. Checked the pressure switch, safeties, gas valve operation, blower wheel, evaporator coil, gas connections, electrical connections. I looked at possible reasons for the cold spot in the master bedroom and did notice their was no insulation above the master, explain to the customer of what I found and also gave the customer a quote to blow in extra insulation above the master. The furnace i
11-28-22 Came out today for a no heat call. Tenant stated that the heater wouldn’t work but it would blow air in the home. I checked the system over and found the unit wouldn’t start the sequence of turning the furnace on. Bypassed thermostat and also jumpered terminals at furnace and neither of those did anything. Troubleshooted the control board and found a failure. Control board needed to be replace due to internal fault. 11-29-22 Came back out to call with correct control board. Took out existing board and installed new one. Wired in existing wiring and thermostat wires. Cycled system on and double checked operation. System was operating properly after board replacement. Double checked all components to make sure system was functioning properly.
Arrived at the home to provide a white shield maintenance. Was greeted at the front door by the customer where I was shown where the furnace and the thermostat were located. Customer said that he heat seemed to be running well. While preforming the maintenance I checked all of the aspects of the furnace. Checked blower and inducer motor for proper operation, amps, and voltages, also pulled and cleaned the flame sensor. Checked the spark igniter for proper spark and ignition of natural gas. Checked all electrical connections. Checked capacitors on blower and induce draft motor. Checked gas valve for proper operation as well. Did find blower motor run capacitor out of range, I explained to the Customer how we check and test the capacitor and also it’s job and how important it is to the blower motor and the overall system. With the customers permission I went ahead and replaced the run capacitor and verified it after installing it. System needs no further repairs at this time.
Performed preventative maintenance on furnace. Gave customer filters to change out when needed. Inspected the blower assembly, motor, capacitors, electrical components, heat exchanger, burners, flame sensor, ignitor, gas valve, pressure switch, safeties and overall condition of equipment in attic. Cleaned flame sensor and brushed dust off the burners and components. Checked thermostat operation, wiring, amps, temperatures and gas pressure of furnace. System overall is heating properly within manufacturing specs. No issues found at this time.
White shield club heating maintenance. Joe(JC)Ritchal. 11/28/2022 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, inducer motor, hot surface igniter, burners, flue, gas line, gas valve, gas pressure, safeties, heat exchanger, performed carbon monoxide test, cleaned flame sensor and left new filters for the customer. System is operating correctly at this time.
Performed preventative maintenance on furnace for customer. Inspected the filters, blower assembly, motor, capacitor, electrical components, burners, flame sensor, ignitor, gas valve, pressure switch, safeties and overall condition of equipment. Ignitor was weak and was going to fail, so I recommended replacing it. Customer approved repair. I replaced the existing ignitor with a new one. Cleaned flame sensor and brushed dust off the burners and components. Checked thermostat operation, wiring, amps, temperatures and gas pressure. Adjusted gas pressure to proper levels. Recommended duct cleaning on ductwork due to amount of dust on the return and supply vents.
Arrived at the customers home because of the heater not working properly. Was greeted at the front door and was shown where the thermostat and furnace were located. Customer said heater had been working ok until it had stopped. Looking at the furnace I noticed it to be locked out on a high limit fault and started looking at reasons that the high limit could be tripping. Found filter to be completely restricted so I removed the filter and showed customer. Reset the system to clear faults and restart the heating cycle. System fired as normal and ran for 15 min with no problems. Customer said that she would go to the store and get filter for the system. No further repairs needed at this time.
Came out to call for a system not heating properly. Customer stated that the inspector told him the heater worked before he purchased the house, but it hasn’t worked since he tried to turn it on. I checked system over and found that the unit has a relay that’s not relaying the signal to kick the air handler on properly. I did not have the same relay and will need to pick one up. Will schedule to come back and fix the issue. No one lives in the home at the moment. They are remodeling. Came out and replaced the relay in the air handler. After installation of the new part and double checking the wiring, I cycled system on from the thermostat and heating elements and blower came on with no other issues present at this time. Discussed with customer about having maintenance done on the system starting in the spring. Made him aware of the contactors that control the heating elements are starting to become pitted. He wants to hold off on any other repairs at this time, and see how the unit do
Arrived at the home to discuss some concerns with the customer. The customer was concerned some things went overlooked during her maintenance preformed last week. Went over issues with customer and happily checked and looked over any concerns the customer had. Checked the supply boots for build up and also checked return base for cleanliness. While I was here I just did a double check on the full heating system. System is working great, also there is very little build up in supply boots. There was build up happening inside return base so I cleaned it and vacuumed it out with my shop vac. Over all system is working properly at this time. Also gave the customer a $25 dollar gift card for any future repair for the inconvenience.
Arrived to the customers home because heater was not working properly. Was greeted by the customer where I was shown the thermostat and where the furnace were located. Once I got to the unit in the attic I started troubleshooting the issue, I found the system on a pressure switch stuck open fault. Started looking at the induce draft motor assembly and discovered a blockage and the induce draft motor port preventing pressure switch from closing. Was able to free very slight blockage with a piece of thermostat wire. Also found later in the heating cycle I was getting a flame sensor failure. Presented the issues to the customer and with here permission I pulled and cleaned the flame sensor. Reinstalled the flame sensor and re started the heating cycle and furnace fired with no issue. Also did glance over the entire furnace to make sure no more obvious failures were going to accrue. As of right now the system is heating properly with no further repairs needed at this time.
I arrived for a possible recall on a whole house air purification system not running. I inspected the light unit and found the light unit to be off when the system is in the off position. I cycled the heat on and found the light unit to come on and run properly. I informed the homeowner the light kit will only come on when the system is running in heating or cooling.