Overall Experience
Quality
Price
Convenience
Provide an installation quote. Very polite and professional. Timely and great communication. Would recommend to others.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
This is a top shelf Heat & Air company that I’ve used for several years. They are always there at designated time and the technicians are very knowledgeable and professional. You can’t go wrong with these guys.
Overall Experience
Quality
Price
Convenience
Came out to perform preventative maintenance on furnace. Discussed with customer about maintenance being provided, filters, and any issues that they might be experiencing. Customer stated that he is unsure if the filters need to be replaced, but does know that they were changed right before they moved in at the end of November. Inspected filters and they were still good. I did, however, find the returns caked in dust/debris. The home was repainted and stuff inside and I’m not sure if the system was filtered at the time. Made customer aware of it. Inspected the blower assembly, motor, electrical components, heating components, heat exchanger and evaporator coil. Heat exchanger integrity is still good. Found the dust and debris had made its way to the blower assembly, but the evaporator coil didn’t have much on it. Let customer know that the blower assembly and ductwork should be cleaned. Cleaned flame sensor and dust off the burners and components. Checked system operation, amps, temper
Came out to perform preventative maintenance on furnace. Discussed with customer about maintenance being performed, filters, and any issues. Customer supplied filters for me to change out and stated that everything seems to be working fine. I changed out the filters in home. I inspected the ductwork, blower assembly, motor, capacitor, electrical components, heat exchanger, evaporator coil and overall condition of equipment in attic. Cleaned flame sensor and burner compartment. Checked thermostat operation, wiring, amps, temperatures and gas pressure of furnace. Furnace is heating properly within manufactured specifications at this time.
Tried to call customer with no success. Left voicemail.
Came out for customer concern about the system still leaking water to emergency drain. I checked the system over and found the drain pan full of water. Customer was sure that the drain pan was cleared when we were out last, but not sure why it still has water in it. I checked the drain over and blew it out a second time and verified that it’s draining into hot water tank closet. Cleared pan of water and made sure system was operating properly. Customer shouldn’t have anymore problems with the drain.
Condensation leak. Joe(JC)R. 08/09/2024 I arrived to a call where the customer said that the back up drain was pouring into the garage. They said that it was draining properly now but wanted to make sure it wouldn’t happen again. I found that drain was barely keeping up with the amount of water being produced. The system had a partial blockage. The customer had me clear the drain and put a pan treatment in. I cut the drain line and cleared it with nitrogen and made sure that it would properly drain. I then reattached the drain line and put the pan treatment in the coil pan. The system is draining well at this time.
07AUG2024 Jason Brown Arrived for new customer estimate. Spoke with Scott about his existing equipment. He explained that before it was leaking it kept up fine, with even temperatures through the home. We inspected the indoor and outdoor equipment. We found that his return ductwork comes out to ~1200 CFM with a little more on the supply. The equipment is already hanging in a basket that will only need to be leveled out with the new equipment. The air handler is a 2.5 ton with backup heat strips. We found the return plenum pulling apart and in need of replacement. The breaker panel has 2 60a 2 pole breakers for the air handler. Lineset is 1” and runs about 60-70 feet with plenty of space between the roofline. After discussing options we decided to add a $2500 rider along with the equipment incase the leak is in the lineset. Attached are discussed estimates. Thanks Scott it was good meeting you! Replace plenum 4’ Replace supply plenum or patch
Came out to call to perform preventative maintenance on AC system. Discussed with customer about maintenance being provided, if the filter needs changing and if they have any problems. Customer stated that the filter probably needs to be changed, but that he could take care of it, but I offered to change it for him if it needs it. Customer stated that the system is working well so far since it’s been installed. I inspected the ductwork, filter, blower assembly, motor, other electrical components, evaporator coil, drain and overall condition of equipment. Changed customer supplied 4” filter in attic. Re-discussed return increases with customer that I had addressed when we discussed system replacement. Customer is interested in having it taken care of and will call the office when ready to move forward. Washed condenser coil out thoroughly. Inspected the condenser coil, compressor, fan motor, contactor, capacitor and electrical wiring. Checked system operation, amps, temperatures and pre
Came out to call to perform preventative maintenance on AC system. Met customer at front door and we began to discuss what I came out to do, what the maintenance entails, filters, and any issues customer had with the system. Customer had a filter for me to change, showed me to equipment and let me know that the only problem he’s noticed is that he gets water in the drain pan upstairs and he’s had to clean it out before. Told him I’d look into it for him. Changed out filter for customer. Inspected the ductwork, blower assembly, motor, other electrical components, drain and overall condition. Found the secondary drain with a slow drip due to the primary slope, I was able to fix the issue to allow water to drain properly through the primary. Washed condenser coil. Inspected coil, compressor, fan motor, capacitor, contactor, electrical wiring and system operation. Checked amps, temperatures and pressures of system. Unit is cooling properly within manufacturing specs at this time.
Came out to give an estimate for replacement of an existing 5 ruud system with a Carrier Performance 5 ton system. Recommended a couple updates to the system’s ductwork and plenums.
Came out to perform preventative maintenance on AC system. Discussed with customer about maintenance being provided, filters, and any issues he was having. Customer needed me to change the filters for him, but other than that, no issues. Changed out filters for customer. Inspected the blower assembly, motor, electrical components, evaporator coil, drain and overall condition of equipment in attic. Washed condenser coil thoroughly. Inspected the compressor, fan motor, capacitor, contactor, hard start kit and electrical wiring. Cycled ac on and checked amps, temperatures and pressures of the system. Found the condenser fan motor running above recommended amp range. Recommended customer have it replaced before it has a possibility of failing this summer. Customer approved the replacement of the fan motor. Replaced the condenser fan motor and installed a new capacitor as well. Cycled ac back on and checked amps and operation of system with new motor. System is cooling properly at this time
Came out to do preventative maintenance on furnace for customer. Customer met me at front door and we discussed maintenance needed, any issues, and filters. Customer stated the furnace has been running fine and that he already took care of the filters. He asked if I could check the AC as well, since I’m here. I started my inspection with the equipment in garage. Inspected the blower assembly, motor, electrical components, inducer motor, pressure switch, gas valve, burners, flame sensor, ignitor, heat exchanger, evaporator coil, drain and overall condition of equipment. Evaporator coil is rusted, heat exchanger also has some hot spots. Checked furnace operation, amps, temperatures and gas pressures. Furnace is heating properly at this time.Cleaned condenser coil thoroughly. Inspected condenser coil, compressors, fan motor, capacitors, contactors and overall operation. Checked thermostat operation, amps, temperatures and pressures in both stages of cooling. Second stage of cooling shows
Came out for an initial Duck cleaning turned into duct, upsizing estimate. Arrived to job site and introduced myself to Mr. and Mrs. Peacock. Mr. Mrs. Peacock property was about 1900 ft.². They were in initially wanting a duct cleaning because the filters in their two returns were constantly being changed, at least once a month and can notice allergy changes as well when changing them out. Property only has two people and two pets, living inside the home. after talking to them about duck cleaning and why they were wanting one, I let them know that I was going to do a thorough inspection and provide them all the information that I find after inspection. Home 11 supplies into returns. took down two supplies and returns and inspected ductwork. House originally had floor vents, but had those capped off with cement and did a flip about five years ago. The peacocks have never had a duck queen while living there for five years, and was now dealing with filtering issues. When I opened up the
Performed preventative maintenance on furnace. Discussed with customer about maintenance needed and how things were going. I changed out customer supplied filters in home. I inspected the ductwork, blower assembly, motor, capacitor, electrical components, heat exchanger, evaporator coil and overall condition of equipment in attic. Bearings seem to be still good on the inducer motor. Heat exchanger does have some significant hot spots, but nothing concerning at this time. Cleaned flame sensor and dust off the burner compartment. Checked thermostat operation, wiring, amps, temperatures and gas pressure of furnace. Dialed gas pressure down a little bit to recommended 3.5 IWC. System is operating properly within manufacturing specs at this time.
Came out to call for a system not cooling properly. Customer stated that the system was running, but the temperature in the home was rising and they couldn’t feel any cool air. I checked the system over and found the fan motor running, but the compressor wasn't operating. Customer cleaned the unit before I arrived and had replaced the capacitor. It was wired up correctly and had the right rating. I checked to see if the compressor was hot and it wasnt, but noticed that there was oil residue on part of the coil. Told customer there’s a good chance he has a leak, but I needed to try and get the compressor operating before I could check pressures. Discussed with customer about trying a hard start kit to get it going and he wanted to try it. The hard start kit got the compressor going and I checked pressures and found the unit low on refrigerant. When discussing options the compressor made a noise and cut out, then wouldn’t come back on. Let customer know that the compressor is failing and
Came out to call for a system not cooling properly. Customer stated that the unit was working fine up until yesterday. He thought that the fan motor or compressor might be out. I cycled the system on from the thermostat and checked it over. I found the units contactor pulled in but nothing coming on. Checked power and found the unit didn’t have power to it. Customer showed me the breaker box for it and the breaker wasn’t tripped. Customer has a main breaker box at a pole in the yard, so we went over to it and found a tripped breaker there. Customer turned it back on and the unit came on with no issues. Double checked system and found no mechanical issues at this time, though the fan motor amps were running at the limit. Capacitor and contactor checked out. Customer was wondering if the storms we had the other night could’ve caused the breaker to trip and I told him it was a possibility. Especially if the system short cycled do to a brief power outage. Customer will monitor the system a