Adam, the AC Rep, was knowlegable, efficient, was finished in no time and left area clean!1
Overall Experience
Quality
Price
Convenience
Came out to call for a system not heating properly. Customer stated that the unit was just blowing cool air, but no heat. I checked the system over an found the unit to be locked out and the blower running. Shut system off, and cycled it back on from the control board. Furnace started heating sequence but the hot surface ignitor wasn’t glowing. I had correct power to it, but the ignitor itself had a short in it. Showed customer and explained what needed to be repaired. Customer approved repair to get system running. Furnace and coil are 23 years old and in fair condition. Recommend customer plan for replacement of system due to age, condition and cost of repairs that can start to add up.
I arrived for a silver member fall tune up. I spoke with the homeowner and found that the system has been working as expected. We discussed what filter the system needs and what filters can be installed. This system is able to hold a 4” filter but it has a 1” filter in place. The homeowner only wanted a 1” filter installed at this time and may purchase a 4” on the next tune up. I replaced the filter and inspected the furnace. I checked all amp draws and electrical components and found no issues with the system. I cycled the system on and off multiple times and found the thermostat to be running properly. I do recommend to replace the mercury thermostat with a digital thermostat for the time delay safety features to help prevent breakdowns on the system. The homeowner only wanted to replace the filter at this time.
I arrived for a silver member summer tune up. I spoke with the homeowner and found that some ducts and grills are dirty. We discussed the cost to clean the ducts and they all need to be cleaned at the same time. I explained why we can’t clean then one at a time due to us having to haul the machine through her house and it’s easier and cheaper to clean all the ducts at once. We then discussed the filter and that we use to put a 4” EX flex filter in the system. She has a 1” filter in place now. We discussed the filters and that she wants a EZ flex filter but the cost is to much and she wants it at the old cost of $75. I honored what she said the cost should have been and I offered to install a EZ flex filter for $75. She then decided she did not want the filter. I found the filter cabinet screw to have been loos in place and was not holding the door closed. I removed the old hand screw and replaced it with a bigger screw to hold the filter door on properly. I then inspected the evaporato
Ray F 8/16/22 Arrived to a previous customer no cool service call and the customer met me at the garage. I introduced myself and he informed me that the breaker to the air conditioner is tripped and will not reset. I inspected the system and opened the disconnect box to inspect the fuses and wiring. Both 30 amp fuses are good and the wiring is in good condition. Left fuses out of disconnect to remove the air conditioner from the circuit. Went and inspected the breaker panel and found a single 30 amp breaker tripped. Breaker will not reset. Popped the other 30 amp breaker out of panel for the customer to take to the hardware store. He is going to purchase new breakers and install them himself. Will contact us back if there is anything we can assist him with. I believe the breakers are the issue with his system and once the breakers are replaced that the system should work properly. Thank you for your business.
Ray F 8/10/22 Arrived to a blue club member tune up and the tenant met me at the front door. I introduced myself and asked how the air conditioner has been working. She stated it has been working pretty well. She informed me where the equipment was located and I proceeded to inspect the furnace. Replaced 20x25x1 air filter. I found the blower motor, wheel and housing to be clean and free of any obstructions. The capacitor is within manufacturer specifications and amps are ok. Wiring is in good condition. The evaporator coil is rusted and starting to deteriorate. Recommend cleaning. Temperature split is 19 degrees. Inspected condenser and found the compressor and condenser fan motor amps ok. The run capacitor is within manufacturer specifications. Refrigerant levels are normal. Contactor, wiring and disconnect in good condition. Cleaned condenser coils. System cooling at this time. Thank you for your business.
Chris Arrived on July 3 for a no cool install warranty found the system to be frozen over we’ll have to return on July 4 to assess the situation arrived on July 4 Found system to be extremely low unfortunately it only holds 4 pounds and I had to put a pound and a half just to get it to work we’ll have to return when everybody comes back to work to find the leak and repair it Jake Kring. Jesse Simpson. 07-25-22. Arrived at site. Met with customer found out why we were here. Leak check. Pumped system down and filled with 300 psi with nitrogen checked a with soap bubbles no leak. System held 300 psi for 30 minutes pulled vacuum and charged system added .9 oz of r410a system has a 10 degree subcooling service complete.
I arrived to bid a new system installation for a 5 ton unit not keeping up with a 2000 sq ft room. I inspected the system and found the return is cut off which the doors closed and the system is extremely dirty and stopped up. I recommend to rep this system bs add another system with duct work. I will follow up with the customer tomorrow.
I arrived for a new system bid. I spoke with the homeowner and found that they want to replace the system and try to finance the new system. I inspected the indoor and outdoor system and found the evaporator coil to be incased in the plenum and not accessible. I bid a new system and just a evaporator coil and condenser only. I also bid to add refrigerant to the system but the homeowner did not want to keep spending refrigerant cost on this system every year. I left the system in the same condition as I found it.
Performed preventative maintenance on furnace for customer. Inspected filters, blower assembly, motor, electrical components, burners, flame sensor, igniter, inducer motor and overall condition of equipment. Cleaned flame sensor and dust off the burners and components. Checked thermostat operation, wiring, amps, temperatures and gas pressure. System is heating properly within manufacturing specifications at this time.
Performed preventative maintenance on furnace for customer. Changed out filter in home. Inspected the blower assembly, motor, electrical components, heat exchanger, burners, flame sensor, igniter, inducer motor and overall condition of equipment. Heat exchanger has no failures seen at this time. I cleaned the flame sensor and brushed dust off the burners. Checked furnace operation, wiring, amps, temperatures and gas pressure. System is aging and customer is aware, but it is still operating properly at this time.
Silver club fall service. Replaced filter. Blower motor run capacitor checked good, motor and wheel are clean, hot surface ignitor checked good, cleaned and checked flame sensor, pressure switch checked good, roll out switches (2) checked good, high limit switch checked good, inducer motor run load amps are within mfg specs, manifold pressure is 3.5 in wc, within mfg specs, checked system operation with *tstat, tstat and system operating normally. Carbon monoxide 0 ppm. Tstat is old Mercury switch type, recommend upgrade to digital.
I arrived for a customer we recently installed a condenser and coil for. The issue now is the thermostat is flashing a code. We called and I arrived for a service call but the homeowner in not home and they did not answer their phone. I left a card on the door by the doorbell camera. I will be placing this call on pause for now. I spoke with the homeowner and found that the thermostat is flashing. I explained that when the thermostat flashes it’s in a time delay and the system will still come on and run after the flashing stops.
I arrived to inspect a system for replacement. We will install a 14†wide system vs going back with a 17†wide system due to no clearance in the closet. We will install a new condenser pad and the electrical from the new disconnect to the new condenser. We will remove the old coil box that is on top of the current coil and raider the system to allow for a proper filter base. The homeowner will not be ready to install the system unit next month. There may be a price increase from month to month. I will be following up with the homeowner on September 1st.
Blue shield summer service. Blower motor capacitor is good, blower motor and wheel are clean. Condensate drain is clear. Washed condenser coil, dual run cap is good, contactor is good. Checked operation, found unit operating with low suction pressure, head pressure is good at 220 lbs at 85 deg, as per unit charging chart. Suction at 57 deg and 32 deg saturation temp. House is cooling. Suspect dirty indoor coil, could not visually inspect coil, coil needs to be removed.
Blue shield summer service, blower motor run capacitor is good, blower motor and wheel are clean, indoor coil is clean, condensate is clear. Washed condenser coil, dual run cap leaking oil, replaced capacitor, contactor is good. Checked operation, system operating normally.