Adam, the AC Rep, was knowlegable, efficient, was finished in no time and left area clean!1
Overall Experience
Quality
Price
Convenience
18APR2024 Jason Brown Arrived for repeat customer no cool. Spoke with homeowner about the systems performance. It’s making a clunking noise when it runs. Inspected ptac found condenser fan blade broken. Called Standard for pricing and availability. Spoke with homeowner about my findings. We decided to move forward with the fan blade replacement. Removed ptac from case. Removed existing fan blade. Installed new blade and cycled equipment. Verified operation. System is cooling properly at this time.
28DEC2023 Jason Brown Arrived for non club tune up. Spoke with homeowners about the systems performance. Oh it’s working well, what happened was this electrical diagram came loose from the door and caught fire, we’d like it all cleaned up and looked over. Homeowner showed me to the thermostat and equipment. Disconnect power to equipment, remove pressure switch and transformer. Pull blower door. Inspect wheel and motor for oil leaks/ dirt and debris. Pull motor and inspect heat exchanger. Wipe out all cabinets, brush out blower wheel, and coil. Reassemble equipment. Check hsi and clean flame sensor. Verify heat rise, and gas pressure. Leak test gas lines. Run equipment for 10-15min check for monoxide. 0ppm monoxide. Cycled equipment into all stages at the thermostat. Discussed Mylar ductwork with homeowner and benefits of a maintenance contract. Homeowner would like to hold off for now. System is heating safely and properly at this time.
I arrived for a previous customer no heat call. I inspected the system with the homeowner and found that the control board had failed. The board had multiple dark spots on the control board. I let the homeowner know that the board supplies power to the other part ps so I can’t properly check the other parts till we get power to the rest of the system. We decided to repair the board and see how the system is running. Once the new part was in I cycled the system on multiple times and found it to cycle on and off correctly. There is a one year warranty on the control board.
Came out to call for a system not heating properly. Customer stated that the furnace wouldn’t come on when she turned the thermostat to heat. I checked 5e system over and found the hot surface ignitor not operating. I had proper voltage but there was a short in the ignitor. Discussed with customer about repair needed. Customer approved repair after we discussed a payment plan for the part. Customer will pay $100 today and send a check to the office for 86.65 when she gets paid. Customer is due for her heating service, so I went ahead and completed that as well. Changed the filter out. Inspected the blower assembly, motor, capacitor, electrical components, burners, flame sensor, pressure switch, gas valve and overall condition. Cleaned flame sensor and dust off the burners. Checked thermostat operation, wiring, amps, temperatures and gas pressure. System is now heating properly.
I arrived for a recall on a system I recently repaired. I found the new contactor to have been welded closed over night. I pulled the contacts loose and I turned the system on and off multiple times to see if it would stick again. I explained to the homeowner I can put a new one in but with the power problems you are having I expect this to continue regardless of installing new contactors. I explained that we can add a hard start kit and that may help lower the ark across the contactor when the system cycles on. Tho if the system is having a power surge or on and off issues it can cause problems with the system regardless of the system having new parts. I let this one call be under warranty but if we continue to have to come out because of the power issues that will void the warranty because that is more than likely the problem that is causing the parts to fail.
I arrived for a club member no cool call. I spoke with the homeowner and found that they have lost power and the ac will not come back on. I inspected the system and found the contactor to have been burnt and welded on one side and the other was not making connection to keep the system on. I recommended to replace the contactor to get the system back running and I reminded the homeowner of the high amp draws that we seen on our last visit and repairs like this is where we nickel and dime this system and in due time they have spent enough money in repairs to get the system replaced. They only wanted to replace the contactor at this time. I replaced the contactor and checked the systems refrigerant charge and found it to be running fine at this time.
I arrived for a blue club membership summer tune up. I inspected the indoor system first and found the only return filter to be dirty and undersized. I replaced the filter and inspected the furnace. I found the blower motor to be over amping and the capacitor to have been replaced. I cycled the furnace on and found it to have a induced draft motor over amping and making a loud noise. I showed the homeowner this and we did not want to do anything about the system. I then inspected the condenser and found it to be completely stopped up. I disassembled the condenser and cleaned the coils and hail guards. I then reassembled the system and found the system to be running to the best of its ability’s at this time.
I arrived for a blue club membership fall tune up. I inspected the system and found that the filter is new. I did replace the fiberglass filter with one of our filters. I then inspected the system and duct work and found all the return duct to be dirty. I found the system to have a 15 deg temperature rise. This system has a lot of returns and can move air quickly and not let the supply air temperature rise quickly but it will move air pretty fast. The supply temperature only got up to 87 deg with a 15 minute run time. I made this aware to the homeowner and that if we can clean and increase both duct systems we can have better air flow and less stress on both systems. The homeowner will let both units run as is for now.
I arrived for a blue club member summit tune up. At this time it is raining and we decided to go ahead and preform a furnace tune up. I inspected the furnace and checked all electrical components and the gas pressure. I found the gas pressure to be running at 4.3 IWC in high stage and 2.0 in low stage. I lowered the gas pressure in the high stage to 3.5 IWC. I then checked the systems temperature rise and found it to be running with a 22 deg temperature rise with a 10 minute run time. I replaced both filters and left the system in the cool setting per the homeowners set temperature.
07AUG2023 Jason Brown Arrived for silver club no cool. Spoke with homeowner about the systems performance. I came home, and the thermostat was reading 88. I tried to adjust it down, but it wasn’t cooling so I turned it off. Looked over equipment. Found contactor not delivering 240v to AC. Spoke with homeowner about my findings. We decided to go ahead and replace it. Installed new contactor. Cycled equipment. Checked amps, pressures, capacitor, and air temps. System is operating normally at this time.
I arrived for a previous customer summit tune up. I first spoke with the homeowner and found that they just want the system tuned up and that the problems they have been having is that critters have been getting into the system and shorting out the contactor and capacitor. I inspected the system and found the capacitor and contactor to be in good condition. I recommend to put some moth balls in the bottom of the condenser electrical compartment to try and repel bugs and critters out of the area. I did find the condenser to be a little dirty. I cleaned the system and checked the systems preferences and found it to be working well. I the filters were in good condition and I left the customer with a set of replacements.
No cool. Joe(JC)Ritchal. 06/22/2023 I arrived to the call with the customer said that the condenser motor had stopped. I found that the condenser fan motor was worn out and needed to be replaced. The motors I have physically do not fit into the condenser. We will need to be out here as soon as possible tomorrow after we have found one that will work. No cool. Joe(JC)Ritchal. 06/23/2023 I arrived after picking up the motor for this customer. I replaced the Moessinger then tested and checked it to make sure it was running properly. I also change the capacitor.
Came out to call for a customer concern about there system not operating properly. Customer stated that we were out recently for maintenance on the unit, and when we left, we had left the thermostat set to 50 on AC. Customer said it got cold in the home, so she turned it off. When she tried to turn it back on, it seemed like it was getting hotter in the home. I checked the thermostat and system over and found that when I set the thermostat to cool and turn the temperature down the AC and heat would run at the same time. Pin pointed it to a thermostat malfunction. After discussing with customer about what I found and about replacing the thermostat, customer stated she believes the last tech messed the thermostat up. I can’t confirm or deny that that’s actually what happened, but I went ahead and picked up a simple thermostat for customer and replaced it. Tested new thermostat functions, and everything worked properly. Customer has been using us for over 12 years, so I told her I would c
Came out to call for a system not heating properly. Customer stated that the unit was just blowing cool air, but no heat. I checked the system over an found the unit to be locked out and the blower running. Shut system off, and cycled it back on from the control board. Furnace started heating sequence but the hot surface ignitor wasn’t glowing. I had correct power to it, but the ignitor itself had a short in it. Showed customer and explained what needed to be repaired. Customer approved repair to get system running. Furnace and coil are 23 years old and in fair condition. Recommend customer plan for replacement of system due to age, condition and cost of repairs that can start to add up.
I arrived for a silver member fall tune up. I spoke with the homeowner and found that the system has been working as expected. We discussed what filter the system needs and what filters can be installed. This system is able to hold a 4” filter but it has a 1” filter in place. The homeowner only wanted a 1” filter installed at this time and may purchase a 4” on the next tune up. I replaced the filter and inspected the furnace. I checked all amp draws and electrical components and found no issues with the system. I cycled the system on and off multiple times and found the thermostat to be running properly. I do recommend to replace the mercury thermostat with a digital thermostat for the time delay safety features to help prevent breakdowns on the system. The homeowner only wanted to replace the filter at this time.