Our experience began the Tuesday morning before Thanksgiving. We were expecting a houseful of company on Thanksgiving day. Fortunately, the weather was relatively warm. Michael came to the house on Tuesday, assessed the situation and told us what was wrong with the existing system. He discussed the cost/benefit of repair vs. replacement and we chose the replace option due to the age of the system. Due to the holiday, they couldn't begin work to replace the system until that Saturday, but they delivered three area heaters to get us through the three days til Saturday install. Linda in the office called us to walk through the financials and discuss options. She is a great front line representative and made our experience even that much better. Joe started the install bright and early Saturday morning at 8:00 AM. Joe and another member of the team came by to assist during the day. We had a nice, warm and toasty home by the afternoon. We are grateful for the fast and friendly service, and the price quoted for the entire job was much less than we expected. All in all, our experience with J C was very positive and we would recommend them to our friends and neighbors for their needs as well.
