James, technician, Loving Air, always perform superb service! Loving Air is a HVAC Company that cares about its customers. When there is an issue, the company promptly sends a technician to your home to repair the issue. Would highly recommend this company!
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Loving Air technicians are always very professional. I appreciate when they enter your home they wear protective gear on their feet. I appreciate the fact that they wear ID with a picture. I always know who to expect because I am sent a photo of the person coming. The technician shares with me his findings. He always ask if I understand. Do I have any questions before he leaves. I like this company and would highly recommend them.
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Overall Experience
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Great service; very pleased
Response from Loving Air, Inc.:
Barbara, Thank you for the 5 star review we are happy that you are very pleased with the service provide. Please let us know if there is anything else we can do for you.
Overall Experience
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Upon arrival spoke with customer and started looking over unit. Found system has multiple error codes, went to attic, coil and blower are clear, coil is “warmer” drain is clear. All duct is tight. Upstairs stat is reading 65° but really 78°. Went outside and started checking and found txv failed. Called tech support and spoke with joe and he gave me a case number for the part and we ordered the txv. He explained it could just be an update issue where it didn’t fully take for the stat issue, to shut system completely down and see if the update shows when powered back up once we put the txv in. System ac is down at this time but system has gas for heat. Explained to the customer it could take 3-8days for the part to get in but as soon as we had it in hand we would be calling to get her on the schedule. Also need to speak with Ryan about the jb warranty, customer was very adamant that it would cover the service cost. I explained I would speak with a manager and get clarification and if
Upon arrival spoke with customer. Asked how the system had been doing. Customer said good and said that I knew where everything was and she went and got back on the phone. Went to stat and checked system out on the stat. Went upstairs, customer had new filter for system but it was incorrect. Indoor blower and coil are clean. Drain line is clean. Wires are tight. Cleaned flame sensor. Heat exchanger checked out good. Turned gas side on to make sure it came on. All duct is tight and made sure all wires to dampers are tight. Went outside, coil is clear. Wires are tight. Fan and compressor amped good. Refrigerant pressures are within specs. Disconnect wires are tight and surge protector for indoor and outdoor are working well. Gave customer options for dryer vent cleaning, water heater flush, and a uv light. Customer is not interested at this time. Also spoke with customer about filter and she was very upset and explained a manager had sent her the correct filter to get but it was the wro
I replaced the furnace control board. I fixed the melted wire at the capacitor. I rewired the condenser fan mortor so it’s not spinning backwards. Tested operation. The system is working properly at this time.
came to customers house system was in ac mode and running pressures were low had no subcooling. Went to indoor unit and leak searched evaporate coil found no leaks there turned system back on and test txv to make sure it was working properly it passed my test. Checked air flow. Air flow was with in manufacturers specs with a .19 static pressure. Went to outdoor unit and leak searched it and found that the discharge service valve was leaking. Used leak detected on it 3 times and went over ever time. Called Ryan goring to see what he wanted me to do I put leak lock on it and tighten it down as tight I can get it. Then recharged the system by putting system in stage 5 charging mode for a hour and 45 mins to get pressure properly within manufacturers specs. Presumably we’re 295 and 134 with 12 degrees of subcooling and had a 21 degree delta t. Told customer that we would replace service valve and get back with her tomorrow with a eta on part and replacing it
Upon my arrival the customer greeted me in her garage. She then took me upstairs to where the problem was happening and informed me that she was not getting any air out of the vents above her garage. I then told her OK and I will go ahead and check it out for her today. I sort of by turning the thermostat to heat and cranking it way up to bring not only the heat but the blower and high speed. Before going up into the attic I went around and felt all the air vents. All the air vents including the ones above the garage we’re getting air coming out of them. I then made my way up into the attic where I started by checking all the ductwork to ensure that nothing has come disconnected or loose. All the ductwork in the attic was tight and secure with no damage. I’ve been inspected all the dampers on the system to make sure that everything was opening and closing properly. Which it was I turn the system on off numerous times to watch the dampers open and close. I checked all the set screws
Performed inspection on gas furnace.. Cleaned flame sensor … Started ignition of furnace found indicators of heat exchanger issues on system … found rust present inside heat exchanger also found rust and decay on press ring and found crack in heat exchanger and also rust decay found in burn tubes… Also found pitting in heat exchanger.. Inspected blower wheel and motor are lightly dusted.. Inspected evaporator coil and is clean… Inducer motor running normally at this time. Checked carbon monoxide throughout home and found to be in normal levels at this time… Also inspected duct and dampers due to customer complaints about lack of air flow to the upstairs areas of the home..Found damper control levers loose causing damper. To close as system started… Based on findings I would highly recommend and automatic damper system to be install to better the air flow from system throughout the home…
Upon arrival spoke to customer, went upstairs, all duct is tight, blower and coil are good. Coil has rust but no leaks. Blower amped at .8amps. Wires are tight. Safety’s are working. Went outside, found cap for suction line off. Hooked up gauge to find system about 1lb low. Wires all tight, fan amped at 1.1amps. Compressor amped at 5.9amps. Went and spoke to customer and asked her if anyone had been around th eoutdoor unit. She explained they had some kids from out of the neighborhood come around messing with peoples things. I explained a cap was missing and the system was alittle low. Priced up locking caps with system and just putting refrigerant In the system with same cap. Customer wanted to just do the refrigerant and put the cap back on. Put 1lb of r22 in system and pressures came right up. System is working good at this time of service. This is not a callback
Upon arrival changed filters for customer. Went into attic, changed dampers from winter to summer for customer as asked. Blower and coil are clean. No leaks on coil. Wires are all tight. Heat exchanger checked out good, no cracks. Cleaned drain line. System has pan safety. Indoor unit is level and running good. Went outside, cleaned coil. Contacter and capacitor checked out within specs. Fan amped at .9amps, no signs of oil. Compressor amped at 6.4amps. Refrigerant levels where 115/318, 8° subcool, 70° inside, 64° outside. Priced up comfort options for customer.
Upon arrival filters are clean, stat is downstairs on main floor and indoor unit is in attic. Went to attic, blower and coil are clean, no cracks in heat exchanger, cleaned flame sensor. Wires are tight and gas pressure is spot on. Started checking system and found dampers for each vent where closed in the attic. Opened the ones for downstairs and kept upstairs slightly closed. Went down and spoke with the customer and explained what I had found and how the system looks.
