Needless to say I was disappointed in the over one year timeframe to have this repair completed as it did mean I was without the backup service all that time. However Mark was a true professional on the initial visit in June 2021 and today July 28, 2022. He came after hours to replace the part, tested and has my generator up and running once again. Such a hot day and yet he came out anyway after hours. He is a great asset to your company and I hope he is recognized for his work ethic. Below I am giving 5 stars for Mark for quality of service. Convenience gets a one star due to how outrageously long this took to complete.
