called for info on a ductless hearing and cooling system as well as a kerosene home heating system. Érica Pribila, our sales rep was knowledgeable and patient with us as she explained both services and allowed us time to make a decision on which device to have placed in our home. She was gracious enough to come back a second time to go over all options with us again and then discuss financing. We will be having a Lennox ductless system installed in our house on April 4th, which is very prompt service.