I had a Bradford 40-gallon gas water heater installed by Summers in February 2023. When the unit began leaking in Oct–Nov 2025, it was still under manufacturer warranty and qualified for replacement. While the heater itself was covered, I was charged $1,200 in labor alone for the swap-out of their own prior installation. The job took under 2 hours total for two man crew, plus about an hour to heat the tank. No new plumbing layout, no complications. The labor charge felt excessive and not proportional to the work performed. I’ve also had inconsistent experiences with their technicians. Some of their senior staff are excellent, but there seems to be high variability depending on who is dispatched, with newer hires sometimes lacking experience. Additional concerns: • I was charged $340 for a drain snake that was unsuccessful, and I was told they’d consult a master plumber and follow up — no one ever contacted me. • I later hired Zoom Drain, who resolved the issue quickly and at a fraction of the cost. • I paid $420 for a toilet install (labor only) in a powder room where the old toilet was already removed. The job took 45 minutes, the site was clean, but again, the pricing felt high for the scope of work. Overall, while some of their technicians are skilled, I’ve found recent pricing to be very high, follow-up to be inconsistent, and the experience unpredictable depending on who you get. I will be exploring other home maintenance companies going forward.
