Fantastic response from the moment I called to work completion. Also kudos to the Total Air team for hiring the single best Mitsubishi mini-split tech I've met or worked with to date, Jess Session. She absolutely understands this unique equipment inside and out and is able to communicate how it functions and how to optimize its use in a fashion and level that's beyond anyone who's ever serviced our system. Even better, she listens, she's patient, and she does what it takes to get clients back to 100% happiness. Thank you.