Overall Experience
Quality
Price
Convenience
Jason was on time and told us what we needed and did not oversell. He was polite and patiently answered all my questions. Would recommend Total Air.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival to the scheduled system maintenance, I was shown to the a/h unit in the closet. Immediately pulled off panel doors to inspect all electrical components connections, collect amp draw/voltage readings off electrical equipment, and check the evaporator coil for cleanliness. The a/h unit is not equipped with a UV light system and the evaporator coil is clean, as well as the cabinet and electrical components. All connections are secure and amp draw/voltage readings are within range of factory specifications. The d/t had a temperature difference of 18° and within normal range. I then went outside to the side of the home to verify the system refrigerant charge, the system was 2 pounds low on 410A. inspect all electrical components connections, collect amp draw/voltage readings, and clear the condensate drain line. All electrical components connections are secure and running within range of factory specifications. The outdoor unit is not equipped with a surge protector. I reco
Indoor fan was running and outdoor fan was running but compressor was not running. The capacitor was measuring below. The rating measurement. At the customers request I changed out the capacitor. I recommend it a maintenance plan to the customer as well as I recommend it a programmable thermostat. Customer said he would consider the membership and at this time, he did not wish to have a programmable thermostat
Arrived at customers house for system not working. On arrival. Customer showed me to air handler unit. Fan was running. Went outside to condenser. Fan was running But compressor was not. Tested capacitor and capacitor was bad. Suggested customer change and customer agreed. Change capacitor in unit started up fine. Noticed customer did not have a surge protector. Explain to customer why surge protectors are important for a unit to live its full life expectancy. Checked over unit and unit is producing proper delta. T. Showed work to customer and customer is very happy. Suggested customer sign up with service plan and customer agreed. Collected payment and signature and left. Thank you for choosing total air!
Upon arrival to no cool call, the homeowner had concerns about his system not cooling to the desired temperature. Went outside to the C/U to verify refrigerant. I found the system to be low on R410a refrigerant. Added 2lb R410a refrigerant and cycled the system. System is now running well with proper pressures. Spoke to the homeowner about the system leaking from somewhere. Due to oil in the drain pan I was expecting the leak to be in the evaporator coil. Upon leak search I was unable to find the leak at this time. Will need to return later this afternoon with UV dye to add to the system to help find the refrigerant leak. Should be coming back anytime after 2pm. I left the system operating in the cooling mode, collected payement/signatures for work completed and left. Job complete. Thank you for choosing Total Air!
Called out today due to water leaking from the mini split head. Client said he has yet to have maintenance performed. Gave options for preventative maintenance plans and a once time flush of the system. Flushed mini split drain line and vacuumed clear from outside port. Cleaned filters. Checked all other electronics and motor components. Gave options for blower wheel cleanings and explained the difference between our two UV sterilization lights. We will return to perform maintenance on both units. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Complete condenser fan motor replacement. Complete evaporator coil cleaning. Cycle and inspect equipment. Left system in good working order. Photos are added.
Complete no cool call. After inspection I found multiple issues with the package unit. The refrigeration pressures were low. I added (3) lbs of 410a to get the system cooling. Once I finished charging the system the outdoor fan motor died. We will need to contact the homeowner with pricing and availability for the motor. The evaporator coil is also very dirty restricting airflow to the system. We will need to perform a clean in place on the coil to restore proper airflow. Once the coil is cleaned and the motor is replaced the system will be back in normal working order. I talked to the customer about replacing the system. He denied. All equipment info is entered there is also a picture of the data tag. Follow up Monday! Customer is now a prime maintenance member.
System 2 completely out of refrigerant. Will need to return to perform leak search<br> <br> 12/29/22<br> Unit #2<br> Returned to customers home to perform leak search. Filled system up with nitrogen. I did not here any at the condenser. Went to the coil and heard it hissing. Found the leak in the center. The evap coil need to be replaced. Customer has labor warranty. The customer will be responsible for extra Freon if it takes more then what the condenser hold. 12/30/2022 Wadeh Replace air handler evaporator coil on air handler unit #2. Removed and replaced coil and transfer txv. Clean evaporator drain pan and soldering in place. Checked for leaks on copper line and pump down vacuumed system. Added 13 lb r 410a refrigerant and checked unit operation. Unit is cooling well and drains at this time.
Upon arrival customer showed me and area that was growing microbial growth on the ceiling in the air handler room. I went up in the attic to where it was and I found the duct work not sealed and a couple holes. The duct work needs to be replaced I also recommend installing a pure air x and a EAC 20x30x1 filter Talked to customer about signing up for our membership program and all the benefits they get with it. Customer declined at t(is time. He want to wait to see the cost of the duct work.
This motor is at the customers risk- if motor does not work home owner is still responsible to pay- we are UNABLE TO RETURN THIS MOTOR. This motor is based off a model number the customer provided to me. 11/22/2022 Quoted Repair WADE ONLY- install outdoor motor. Fan motor is working and unit is cooling properly. Customer is happy.
Called out today due to no cooling. Upon arrival system was not cooling properly. Both units were running but not removing heat from the home. Outside I found that the refrigerant pressures were low and some hissing from the Schrader valve. Recharged system with a little over 3 pounds of 410A. Performed a soap bubble test on the evaporator coil and a quick leak search of the condenser with a sniffer. Checked over other electronics and motor components. Client is aware that we took care of her today by recharging the system and searching for the leak. If this happens again we will have to dig deeper with a whole system leak search or dye to pinpoint. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Arrived at customer's house for system inspection. On arrival customer showed me to air handler units in attic. Both air handlers were on. Air handler number 2 had some some water in the Pan but not enough to activate the drain Pan switch. Customer already had a vacuum up there. Customer vacuumed out secondary drain and I suggested customer get a drainsolve treatment. Customer agreed. Capped downstairs drain line and applied drain solve. Allowed drain solve to sit for about 20 minutes. Took off cap and ran about 2 gallons of warm water behind. Vacuumed out again and saw no drain debris. Both units air handler cabinets were dirty. Suggested IAQ again but customer currently has the house on the market. Both air handlers are creating proper Delta T. Next went outside to condensers. Opened electric cabinets and all wires were secured. Both electric cabinets have capacitors within acceptable range, and contactors sending proper voltage. Neither unit is equipped with surge protectors but ag
Customer concerned about unit leaking water from air handler unit. Checked safety float switch and inspected drain line. Located clogged drain line and drain pan full of water. Cleaned vacuumed drain pan and drain line. Treat drain line with solvent and flushed drain line with water. Checked thermostat calibration and filter location. Rinsed filter and place in air handler location. Checked refrigerant levels and check test start up components. Unit is cooling well and drains at this time. Recommend new germicidal uvc light to prevent biological growth in air handler coil. Service call Drain line cleaning
Complete fan motor replacement. Cycle and inspect equipment. Left system in good working order.
Upon arrival customer showed me ac unit that was not working and freezing up outside. The air handler motor is bad and needs to be replaced. Who ever comes back to home needs a 8 foot ladder. Please see if under warranty. We replaced this motor 2 years ago.