Jason was on time and told us what we needed and did not oversell. He was polite and patiently answered all my questions. Would recommend Total Air.
Upon arrival customer showed me and area that was growing microbial growth on the ceiling in the air handler room. I went up in the attic to where it was and I found the duct work not sealed and a couple holes. The duct work needs to be replaced I also recommend installing a pure air x and a EAC 20x30x1 filter Talked to customer about signing up for our membership program and all the benefits they get with it. Customer declined at t(is time. He want to wait to see the cost of the duct work.
This motor is at the customers risk- if motor does not work home owner is still responsible to pay- we are UNABLE TO RETURN THIS MOTOR. This motor is based off a model number the customer provided to me. 11/22/2022 Quoted Repair WADE ONLY- install outdoor motor. Fan motor is working and unit is cooling properly. Customer is happy.
Called out today due to no cooling. Upon arrival system was not cooling properly. Both units were running but not removing heat from the home. Outside I found that the refrigerant pressures were low and some hissing from the Schrader valve. Recharged system with a little over 3 pounds of 410A. Performed a soap bubble test on the evaporator coil and a quick leak search of the condenser with a sniffer. Checked over other electronics and motor components. Client is aware that we took care of her today by recharging the system and searching for the leak. If this happens again we will have to dig deeper with a whole system leak search or dye to pinpoint. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Arrived at customer's house for system inspection. On arrival customer showed me to air handler units in attic. Both air handlers were on. Air handler number 2 had some some water in the Pan but not enough to activate the drain Pan switch. Customer already had a vacuum up there. Customer vacuumed out secondary drain and I suggested customer get a drainsolve treatment. Customer agreed. Capped downstairs drain line and applied drain solve. Allowed drain solve to sit for about 20 minutes. Took off cap and ran about 2 gallons of warm water behind. Vacuumed out again and saw no drain debris. Both units air handler cabinets were dirty. Suggested IAQ again but customer currently has the house on the market. Both air handlers are creating proper Delta T. Next went outside to condensers. Opened electric cabinets and all wires were secured. Both electric cabinets have capacitors within acceptable range, and contactors sending proper voltage. Neither unit is equipped with surge protectors but ag
Customer concerned about unit leaking water from air handler unit. Checked safety float switch and inspected drain line. Located clogged drain line and drain pan full of water. Cleaned vacuumed drain pan and drain line. Treat drain line with solvent and flushed drain line with water. Checked thermostat calibration and filter location. Rinsed filter and place in air handler location. Checked refrigerant levels and check test start up components. Unit is cooling well and drains at this time. Recommend new germicidal uvc light to prevent biological growth in air handler coil. Service call Drain line cleaning
Complete fan motor replacement. Cycle and inspect equipment. Left system in good working order.
Upon arrival customer showed me ac unit that was not working and freezing up outside. The air handler motor is bad and needs to be replaced. Who ever comes back to home needs a 8 foot ladder. Please see if under warranty. We replaced this motor 2 years ago.
Upon Arrival the customer show me a location of one Mitsubishi mini splitThat was blowing warm air inspected blower wheel and recently clean by customer found condenser outside condenser was not running full disconnect two condenser waited a few minutes to reset check pressures system looks slightly low on refrigerant will quote to add 1 pound of refrigerant also has another Mitsubishi mini split in the garage on the east side which needs to be cleaned on the blower wheel will quote also will “a mini split UV light and customer also has three train heat pump split systems for his home which he would like a quote for a maintenance plan will quote. I gave a quote to add 1 pound of refrigerant a mini split number four and now the supply air temperature is approximately 66° it was 80° when I started so it is 14° colder now customers happy collected payment and closed out.
Arrived at customer's house for drain issues. On arrival customer show me to air handler units. Put vacuum on drain and did not feel good suction. Yeah putting my finger in the drain I felt masamount of drain jelly. Vacuumed outline as best as I could with hot water behind it. Got air flow eventually. Suggested drainsolve to customer and customer agreed with recommendation. Treated line with drainsolve multiple times. Drain was heavily clogged. After letting drain solve sit in multiple times eventually got great water flow. Checked in with customer and customer was pleased with work performed. Collected payment and signature and left. Customer
Complete no cool call. Upon diagnosis the float switch was tripped. The condensate pump is clogged. I offered the customer our drain line clear and flush repair. He accepted. Remove and clean the condensate pump. Flush the 3/8" copper line with nitrogen. Cycle and inspect equipment. Unit is now in good operational condition. We will need to replace the condensate pump on our next maintenance visit. The customer is also interested in adding a mini-split system. We will need to schedule an appointment for a free estimate with our salesman.
Arrived at customer's house for system inspection. On arrival customer showed me to airhandler systems. Both systems had bio growth in them. System from '04 has alot of buo growth on the fan as well. Suggesting IAQ on both and Suggesting a pull and clean on the blower from the '04 unit. Next went to condensers. Found the old condenser to be low on freon. Capacitors are of acceptable range. Contactors were sending proper voltage. Told customer and customer approved work. Added 2 lbs of freon and unit now running fine. Pressures and readings are all of acceptable range. Collected payment and signature and left. Customer happy
Arrived at customer's house for Douglas split cleaning. On arrival customer showed Me Too! Douglas split head. This assembled and began to clean Douglas split. Talk to the customer about UV light and customer decided he would like UV light. Finish cleaning and customer was very pleased with work performed. Unit now runs fine. Returning tomorrow if possible to install UV light and check other 2 air handler units for tune up. Any time after 2 would be best for customer. Collected signatures and explain the customer if he chose to not go with UV light he would be billed for the cleaning today Is installed UV light. Light and system both operating. Customer happy.
Arrived at customer's house for Mini split not pushing air efficiently. On arrival customer showed me to Mini split unit. Checked underneath and fan blade was completely covered with biographs. With bio growth. Talk to customer about cleaning and customer agreed to schedule a cleaning. Also talked to the customer about UV light and customer will consider. Would like to schedule Monday around 1 PM. Would like a call Monday morning to schedule. Would like me as technician to perform work. Collected payment and signature for today's work and left. Customer happy.
Customer concerned about unit not cooling properly. Located error code ch35. Diagnostic (CH35) low Freon pressure. Checked unit operation and condenser refrigerant levels. Unit are 2 months old. Checked condenser operation and reset power on disconnect. Checked air handler unit and set for cooling. Checked refrigerant levels and unit operation. Unit refrigerant is good and unit started up and cooling. No errors at this time. Possible glitch. Show customer how to properly reset high voltage to reset if error persist again. Suggest new safety surge arrest protector for outside condenser unit.
Complete no cool call. Upon diagnosis I found the condenser breaker was tripped. After a reset of the breaker and checking for proper voltage the system is in operational condition now. I also offered the customer a surge protector to prevent any equipment failure due to surges. Customer accepted and the work is complete. Customer satisfied!