Very prompt in identifying issue. Ordered parts. Installed following week. Great customer service. Timely and courteous!
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My ac wasnt working , I called first thing in the am and someone was To my house within two hours.
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I decided to use Total Air for their 20+ years of local business. The services are detailed and complete. I have joined their yearly service program.
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My technician, Michael, was vey efficient and friendly.
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No! transparency. Of The secret agent or technician that came out my home he was not a personable individual however he did try sell me a motor for 2,0000 and a coil cleaning for 1,000.00. What was interesting while he talked on the phone with his organization in an attempt to get a replacement motor, I moved closer to him to hear what the office person was saying, he immediately walked to the street as if he was a secret agent on a mission, in an attempt to hide or mask what the other person was saying on the phone, which is a tail tail sign in any business of shady practices is a foot “no transparency”. it made me wonder what was being said to cause him to be so adamant of preventing me to hear the conversation. I would never recommend this company to anyone. Also just to come out was 89.99. Most other a/c repair shops charge 69.99-79.99.
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The technician who service my AC unit. Today was very competent. He was quick and efficient and very personable. He gave an honest evaluation of my unit and recommended only repairs that were necessary.
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Prompt, professional and courteous service. Highly recommend!
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The technician were friendly and and courteous will recommend a company
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Both technician was hard working professional. Kind and patiently explain and helping me to understand and know about my new AC system I was very happy and satisfied with their service.
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This is our 2nd time using Total Air (we’ll use them again.) Prompt service and show up when they say they will. Kind folks from call taker to techs. Knowledgeable and fair prices.
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The blower motor is faulty. It tries to start, but it doesn't. We have to pull and clean the evaporator coil because there's no access to clean it.
Perform follow up on previous system leaking water. Upon arrival, the homeowner said the downstairs system did not work. The thermostat was blank. I found a bad flood switch in series with the other two flood switches. I completely eliminated this flood switch as it is not needed. I installed insulated box for condensate pump so that it does not sweat. I installed P-trap and extended drain line to condensate pump and insulated. No charge for repairs per Stuart need to come back out and follow up with insulated box.
Replaced coil under warranty. Replaced filter dryer. Reused the same piston and cleaned it . Pressure test it to 420 Psig. Vacuumed the system. Charge 3.5 lb factory charge. Started up the unit. Unit is operating as designed now.
Arrived onsite and performed system diagnostic. Homeowner could benefit heavily from insulation at this time. Also would like to get out here with PAT and run through this unit first thing in the morning. I sent the important photos to Pat via cell phone. Customer wants to move forward with the insulation in the winter just need to get that setup and scheduled. Pat and Nick sometime in the early morning. Not a severe emergency at this time.
8-6-25 NM Arrived onsite and customer was complaining about high humidity. First thing I noticed was there is absolutely no return in the house. They have 1 return and the back room needs a return. Entire system needs to be cleaned. Homeowner was upset with pricing to clean unit. I mentioned that the static pressure was high and would recommend duct modifications. They had a 5 inch filter and a 1 inch filter. I removed the 5 inch filter because we were double filtered. Static reading 0.8-1.0 should be around 0.2. Blower wheel is caked and evap coil is pretty dirty. The entire air handler is growing biological growth. Remy halo is burnt up. Lack of maintenance caused all the problems for cleanliness. The condenser coil was caked with debris. Gave a quote to do everything but we are not the company for this customer according to the customer. Added labor and materials to the blower cleaning to include the air handler sanitization. Thanks for using total air today.
Runner’s house was door inside to change out supply in the kitchen and the boot are six insulated boot now it says the old 80s wrapped metal boots Sealed on the inside, sealed on the outside of the code mastic Went inside to the bathroom and install the grill to that bathroom, cleaned out the residence and the homeowner the end result she is happy Thank you for being a valued member of Total Air
Primary pan was clogged Vacuumed and flushed with drain solve The emergency pan was full of water. We removed all that water with the vacuum System runing and operating at this time
Upon arrival customer said that both his units are not keeping up the temp. Checked the units and sub cooling was low on both of them . Customer has 2 units one is 1.5 tons and the other one is 2 ton. Noticed that the A/H 2 ton is connected to the condenser 1.5 tons and the opposite. Need to come back with a comfort advisor to do a heat load and give quote on swapping the units to the one they belong.
Warranty Condenser Control Board A lizard damaged the condenser board, we went to Winsupply for the board and replaced it. System running and operating at this time
Arrived on site homeowner met me at the front door She told me that her heat was never working She has a package unit located on the left side of home ground level I opened up the unit and started looking at the whole system There is a burnt up wire off the contactor, going to one of the elements After showing the homeowner of this, I changed out the wire and tested all voltage and components and the heater does kick on now This is a straight cool system only with electric heat Homeowner decline maintenance program at the time. She’s got a lot of projects going on the house. The unit getting up and running is the only thing of concern right now. Thank you for trusting Total Air
As I write, I talked to the homeowner and they showed me what was going on He walked me out back to the condenser and he showed me that he replaced the capacitor. Everybody couldn’t get it up and running. After testing the whole outside condensing system, I found this has a bad fan motor Instead of waiting for OEM the homeowner is happy with using our own stock truck stock I install the fan motor and with a brand new 10 capacitor I have adjusted the fan for the best airflow that I can get System turns on and is cooling the house great It will take time to get all the heat pulled out of the home Homeowner declined the maintenance plan. I did tell him and show him the difference in price. If he did get on it, he said he’s declining it at the present time. System back up and cooling at this time Thank you for being part of the Total Air family
Customer said that unit is not keeping up the temp. After finishing diagnosing found out that unit almost lost half of the Freon and found leak in evaporation coil. No oil sign on condenser coil. Customer agreed to replace the evaporation coil. We have to schedule the repair asap we have the coil. Customer is without ac. Came back at 08/05/25 and found unit completely 0 on Freon. Replaced coil . Pressure test it up to 400 push make sure there is no other leak and it hold . Added up to 12 lbs 1.5 lb more than factory charge because there is a long line set. Turned on the unit and make sure that pressures , subcool and DT are at the right level. Unit is operating as designed now
Low Pressure Switch / Refrigeration Repair Furnish and Install One Low Pressure Switch /Swivel T Recover Refrigerant Add/Adjust Approximately 3lbs of Refrigerant Perform Start Up Procedures Arrived onsite to perform repair. Removed old switch and added new one with swivel T. Brazed with nitrogen, pulled vacuum down to 486 microns. Unit running okay at this time. Charged unit up and system is good to go Subcooling 14 Superheat 20
Seal Plenum The plenum was sealed with spray glue and tape, and sealed with mastic to prevent air leaks
I arrived in the homeowner greeted me at the front door I asked him how things have been, and he told me that this thing has been struggling at the peak of the day to meet temperature He told me this is recent and just started I asked him if this is only the peak of the day when it’s really hot and he said yes After putting my gauges onto the system and ensuring that the thermostat and everything else works correctly I found the system slightly low After showing the homeowner he has declined a leak search at this time he wants me to just to top it off and it will monitor the pressures He says it’s always meant temperature just having an issue right now Homeowner is happy with our service home does feel a lot better. He’s going to monitor the system as of now System back up and running at this time this is a 2022 split system Goodman Thank you for being part of the Total Air family