Prompt, professional and courteous service. Highly recommend!
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The technician were friendly and and courteous will recommend a company
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Both technician was hard working professional. Kind and patiently explain and helping me to understand and know about my new AC system I was very happy and satisfied with their service.
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Overall Experience
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This is our 2nd time using Total Air (we’ll use them again.) Prompt service and show up when they say they will. Kind folks from call taker to techs. Knowledgeable and fair prices.
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This company has never let me down. Every technician that has come out for tune ups has been wonderful!! Excellent service again today with Caleb!
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Really happy with how our technician was able to find the issue causing our home not to cool and then promptly fixing the issue the same day. I now feel confident heading into a Florida summer!
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Your technician Michael was very professional and represented your company well, solved the problem quickly and resolved the issue. He is a great asset to the business. Highly recommend them for your HVAC needs. Ever the office staff teats everyone with respect and was a pleasure talking to them about other services they offer with I gladly accepted to insure everything runs well. The response time was awesome.
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My AC technician Mr. Cuberi was both professional and personable. He explained the situation in layman's terms so I could understand the problem.
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Very good service, explain what was wrong with air..very professional..
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On arrival found condenser not running but air handler running. Found tripped condenser breaker. Found that a wire on the hard start. Kit was burned. Replaced hard start kit checked over the rest of the system and installed a surge protector at the condenser. Unit running and cooling at this time.
I inspected the entire system and everything looks fine. The fan is clean, as is the coil. There is no smell inside or outside the system. There is no smell coming from the vents either.
Completed full maintenance on split system Checked capacitor and contactor Checked compressor and fans amps Checked refrigerant Levels and temperature Tested float switch Took air Took air temperature on supply and return Flushed condensate drain System runing and operating at this time
Upon arrival found thermostat blank. After diagnosing found out that drain line was clogged. Cleaned drain line with chemicals and flushed it with water and make sure that it is draining. Installed IFLO device to keep that drain line clean in the future.
Arrived to find capacitor, dead, and condenser not turning on. Found some pitting on the contractor as well and condenser coil was a bit dirty. Replace contactor and capacitor thoroughly hosed off coil. Unit now running and cooling at this time.
New Primary drain pan was installed New heater kit was installed Evaporator coil was cleaned Vacuumed and flushed condensate drain Tested float switch Took air temperature on supply and return System running and operating at this time
Final arrival of the car was grieved by the homeowner. He told me what he had going on. He said he had slight water dripping from the unit a little bit, not a lot on the floor of his wood. This is an old northeastern home so these are old hardwood floors. We can’t have water dripping on them, after looking over the system, I did found there were some dirt and gunk on the coil. Also, the pan had a lot of biological growth. I assure the homeowner that most of this is due to the pan being saturated with cold water and when accumulates overtime on water turns into a biological growth I presented him with options to address this situation and clean it all up to for the safety of his home and the health approved. I installed a UV light system inside. I have made sure that I installed fuses in between the high voltage lines for safety primary tape to ensure no Overheating or smells
As I arrived, the homeowner showed me around the whole residence. It’s a three-story condenser is located on the roof air handler located on the third floor after looking over the system. We got the thermostat to turn back on, but the condenser was not acting right after going onto the roof, I found that the condenser was in heat mode, but the thermostat was set to cooling. Homeowner did say his thermostat went blank. when they were having the issues after going through the complete settings of the thermostat, I have reprogrammed the thermostat to the right settings for a heat pump. System is cooling properly. Drain line is draining properly in the house is starting to cool down. I do recommend a hard circuit on a condenser due to the amperage on every start up and a quiet down on the roof since it is on vibration pads, the capacitor is tested out perfectly and the Freon cap. I cannot get off, but I do have a good suction line and liquid line. Temp Coincides with the ambient temperatur
Customer said unit is not coming on at all. Found out that drain line was clogged and float switch was activated . Cleaned drain line and added IFLO device to keep that unit clean. Unit was installed 2 months ago.
Thermostat says blower motor not communicating. Checked wirings were ok, shut off the thermostat and blower was keep working. Reset the unit and blower didn’t came on again. Blower motor is bad . Need a new motor. Need to be replaced ASAP.
As I arrive, the homeowner greeted me at his garage. He told me what was going on. He said that the outside is running, but it’s not cooling. Also, when I went into the furnace system, I’ve noticed that the capacitor was low after getting approval to change the capacitor, I got the evaporator blower motor to spin, going out to the outside condenser after hosing it off and cooling it down we have noticed that the capacitor turbo installed is reading perfect readings. The fan motor on the condenser finally went out and it is not working. I have confirmed that it is getting its high voltage come back with aftermarket. Homeowner declined aftermarket or an OEM fan motor right now. Let him know if he does approve any of these estimates over the weekend. We will try our best to get out towards him on Monday if the thing is in stock and we have availability, Office will reach out and set up a time after confirming that he has approved.
Customer complained that unit are not cooling. Customer has 2 Mitsubishi multi split systems with 4 heads each. Both of them were low on Freon . Added 3 pound to the one that is cooling downstairs and 1 pound to the one that is cooling upstairs. Units are 13 years old and are out of warranty . Recommend customer to get new units.
As I arrived, the tenants were inside the home both girls told me that it’s on and running and the outside condenser is running i noticed walking up to the apt. , but they don’t feel any air so I went up to the access where the return is cut into and found that the horizontal breaker is making popping and crackling sounds also intermittent on and off on the high voltage because of that The blower is not getting its high voltage to turn on causing the coil to freeze up also due to the filter being clogged as it is this regularly needs to be changed once a month I highly recommend To ensure this doesn’t happen again. A big part of all this happening and the breaker overheating and burning out is due to Improper filter change As the high voltage from that blower and everything else is on the other side of the horizontal breaker it does show signs corrosion And overheating as a safety I’ve left this off please be aware after we do this breaker change that they’re also might be some other
Customer complaining that unit is not cooling. Checked pressures and they were 150/275 . Try to added Freon and suction pressure is going up instead of head pressure. Tried a pump down and it wouldn’t pass the 100 psi on a pump down. This mean that compressor is bad and unit is 11 years old. Customer needs a new unit. Customer said he will think about it and will call the office for a comfort advisor
Return to the homeowner she told me what was going on. I walked inside the home. I did find a thermostat at 84. I went outside to the condenser and put my gauges on the system, and I went back up to the air handler and took the door off and made sure there was no electrical damage voltage or any burnt up wires. Homeowner did say she heard a buzzing sound after Stwart left last night. I went through the whole entire air handler turned it back on. I cannot re-create that sound, but I did make sure the doors on perfectly not crushing any wires or relays because they are close to the primary door, after going outside to the condenser, I monitored the system and made sure that it was cooling properly. The suction line temperature did start dropping drastically. We are still only dropping a few degrees in the home right now starting up and it is starting to rain on the outside.