Total Air has become my “go-to” company for all of my AC & heating issues. Thank goodness for their great customer service and expertise because finding the “right” company can be difficult. I always feel like I am in good, honest hands and I trust them. These guys were great; professional, knowledgeable and super nice and they explained everything to me. I APPRECIATE THAT!! Good customer service MATTERS and I can always rely on that from the team at Total Air. Plus, their pricing is fair and competitive. 10/10 recommend. Also - shout out to the very nice lady who took my call today and got someone out right away. You’re awesome!
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Total Air does a great job when doing maintenance checks on my AC. They always clean the drainage pipe. They inspect and make recommendations. I trust them.
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Response from Total Air, Inc.:
We are so glad to hear that you had a good experience.
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Awesome job and professional!
Response from Total Air, Inc.:
We are so glad to hear that you had a good experience.
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I’ve had this on going issue with a 2-3 year old ac and it’s never resolved. And keep getting charged.
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Colin and Total Air were able to resolve an issue other companies couldn’t. We are extremely grateful for the service provided.
Response from Total Air, Inc.:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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I had Total Air come out to do a diagnostic on my A/C unit and was quoted $79.00. When the technician arrived he look at both inside and out units and determined it was the condenser and memory board for my air handler. He told me I owed him $159.00. He said the $79.00 was only the trip charge and the diagnostic was separate. I reiterated I was quoted $79.00 he said he would have to talk to his office then only charged the $79.00 ad far as I know. So the quote for the capacitor and control board came to $970.60. So I ran into an A/C guy on one of my job sites and explained what I was told and he said it would be closer to $700 and could even get it lower if he bypassed the control board. He quoted me $385. I agreed and one of his technicians came out and determined there was nothing wrong with either the Control board or capacitor. Instead it was the fuse and wire touching metal that caused it to not work. The bill came in at $279 and works great both heat and cold.
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Response from Total Air, Inc.:
We are so glad to hear that you had a good experience.
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Julie was very helpful and resolved my concerns quickly. Thanks!
Response from Total Air, Inc.:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Came a day earlier which was very nice! Fixed the issue within an hour and was very clean.
Response from Total Air, Inc.:
It was a pleasure serving you and your family. Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Upon arrival found unit to be running checked all components to specifications also changed out the filter with a new one and flushed out drain line with nitrogen and water customer declined all upgrades at this time unit is operating at this time
Upon arrival found unit operating checked all major components to specifications checked all wiring connections for corrosion and breakage also changed the filter with a new one furthermore flushed out the drain line with shop vac and water customer declined on all other upgrades and repairs
Arrived at the home and met the homeowner. From previous technician, need to replace the thermostat. Removed old Honeywell thermostat and replaced with a new T6 thermostat. Wired in the thermostat, programmed, and tested the equipment. Equipment is operating.
Upon arrival found unit operating checked all major components to specifications checked all connections and wires for corrosion and breakage unit is operating correctly at this time customer declined on all upgrades and repairs to the system
Upon arrival found no power at the thermostat due to no 240 at the load side of the air handler disconnect. This is a fusible disconnect recommend new non fusible disconnect box. customer declined and will like to just buy a new fuses.
Removed and replaced new heater kit upon approval. Checked operation. System is now heating properly. Customer used $50 gift card. - Collin
Found outdoor fan motor squealing. Replaced warranty condenser fan motor upon approval. Checked operation. System is now working properly. - Collin
Arrived at the home and tenant explained what has been happening with the equipment. Began to do diagnostics. Needed to thaw condenser coil. Checked refrigerant charge and found low. Spoke with the homeowner and he opted to just add refrigerant for now. If it freezes again, he will want to do a leak check. Homeowner agreed to add refrigerant. Equipment is heating. Jug #346, 3 pounds was used
Notified customer that the steam was from defrost mode. Cycled system a couple times. Checked operation. Heat pump mode is working properly. Electric heat is not working. Recommended electric heat kit, and new equipment customer declined. - Collin
Replaced blower motor and air handler control board. Made sure all settings are set up properly. Checked pressures, temperatures, and amp draws. All within factory specifications. System is now working properly. -Collin
Upon arrival found unit operating checked all major components to specifications also changed out the filter with a new one flushed the drainage system with water and shop vac furthermore checked all wiring for loose or corrosion connections unit is operating at this time
Error code E106 on thermostat. Moved wire from W2 to W1. Checked operation. System is now working properly. - Collin
Arrived on site customer explained that she was concerned about smoke detectors coming on when heat came on. Explained to customer that is just dust burning off the heating coils. Heat is coming out at 94 degrees. Customer is selling condo this week in not interested in purchasing a new unit at this time. Was able to model and serial of air handler but not sure of the brand. Couldn’t get on roof due to raining.
Upon arrival found units operating checked all major components to specifications also changed out filters with new ones furthermore blew both drain lines out with nitrogen units are up and running at this time
Heat not working. Found burnt up wiring for electric heat. Repaired wiring upon customer approval. System is now heating properly. Will need to return for leak check with better weather. Collin
