For the first time since moving to Florida I feel like I was given truthful, manageable solutions for my AC issue! I was able to see and understand exactly why my AC wasn’t blowing cold air, was given multiple different options for repairing and maintaining, as well as offered suggestions for a more efficient system in the future. I’m now confident, because of the annual membership I purchased, that the next year will be nice and cool. And if any problems arise I can count on this company to fix it up without giving me the run around.
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Wade is always amazing and very knowledgeable. We request him every time and are extremely happy with the service and maintenance of this company. 10/10 would recommend.
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I needed an emergency installation of AC as my 12 yr old unit was leaking. A friends company recommended Total Air as I was new to town and I will never regret calling them. The sales ppl came quickly and the installation of the new unit was quick as I was going out of town. The follow up service and maintenance is exceptional. The technicians I have dealt with are nothing but superb in their knowledge and job performance. I am 1000% satisfied with Total Air!!
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Wade was very nice but was at our home for about 4 total hours to fix a floater switch and unclog our drain. He also washed his tools in our bathtub without asking permission or telling us he was doing that and left a dirty mess in our tub and bathroom. Not sure if he was new as he had to make several calls during his visit to our home, but wound not not want him to return for our AC needs.
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The technician came did a good job and was very efficient.
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Anthony definitely knew what he was doing and was very pleasant to have in our home.
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Wade is extremely experienced. Knows his stuff. Excellent service.
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Only needed a $10 capacitor for my AC blower motor, told me I needed new blower for $1,114. BEWARE!!! Of Total Air. Ace hardware carries the part ez fix. I wasted $79 for a service call .
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Total Air is professional and dependable. The technician worked through the entire AC system troubleshooting and addressing the issues that needed remedied.
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I returned with Arionna to help with repair of replacing the evaporator core and metering device. System was vacuumed to 400 µm and then recharge with 9 pounds of refrigerant. System is now cooling with a template of 23°, sub cooling of 11° and a super heater 14°.
Called out today due to no cooling. Condenser was tripped on lock rotor amps. I found that the hard start has failed. Replaced hard start and tested system operation. Checked refrigerant pressures. Measured the temperature drop across the coil. Made client aware that the system will coil at about a degree an hour. Need to return tomorrow to install larger hard start. Installed smaller one tonight for temporary cooling. In need for a ks1 for 3.5-5 ton hard start. Equipment is operating properly at this time
Recall call back Customer upset the unit was just serviced and unit is leaking water on the wood floor and leaking out of the ceiling from hallway light. Checked thermostat calibration and filter location. Checked blower motor operation and inspected equipment cabinet. Lithe emergency drain pan is full of water and over filling the drain pan. Checked inside the air handler unit and located the drain pan is clogged with debris. Needs drain line cleaning Customer has approved for drain line cleaning. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. System is running properly and drains properly. Thank you for choosing totals air
Tune up full system inspection Tested float switch. Flushed drain line with 1 gallon of water. Blower wheel and evaporator coil have light dust. Checked all wiring, added to wire nut to exposed red/white wires on top of air handler. Took compressor amp draw, checked capacitor microfarads. Condenser coil is clear. Checked refrigerant, pressures and temperatures. Took delta T Temperature split at return grill, and supply register. The system is running well at this time.
Nest thermostat is not recognizing “ G, OB, &Y” wire. I jumped out the thermostat, bad Nest thermostat. Homeowner’s prefer a basic thermostat that is easy to use. I also recommend a surge protector. I verified the refrigerant pressure & capacitor. A humming contactor was detected & I recommend replacing the humming contactor before failure. Thank you for choosing Total Air…. Basic thermostat
Customer concerned about unit not cooling properly. Customer has mentioned they have checked the drain line and blower motor. Unit is not blowing cool air. Checked thermostat calibration and filter location. Customer has replaced filter. Checked blower motor operation and inspected equipment cabinet. Checked safety float switch and inspected drain line. Checked the outside condenser unit and electrical components. Located the run start capacitor is bad and needs to be replaced. Explained to customer that preventative maintenance and new safety surge protector is strongly recommended to have unit cooling all summer long. Customer ahas approved for warranty capacitor and new total air care membership. Next visit is October 2024
04/23/24 -Homeowner stated the thermostat goes on and off intermittently. They replaced it with a Honeywell T6 thermostat, and the problems still happened. I verified refrigerant pressures, verified that the filter was clean, and no microbial growth was across the coils, and verified the capacitor was within specs, the drain line was backed up with water in the float, which that kept tripping, making the thermostat blank. I recommended hey chemical drain line treatment be performed with pan tablets, & a drain guard installed to help treat the drain line between maintenances. Also, I recommend an electrostatic filter & a UV Kit be installed to curb the microbial growth development that can lead to clogged drain lines & costly cleanings. Thank you for choosing Total Air… 04/23/24- PART RETURN NEEDED no $$$$ is due upon completion of the part return for a chemical drain line treatment w/pan tablets. (No drain guard) Danielle LaTourm has renewed her Air Care Membership (monthly), & would
Upon arrival, last code on thermostat was thermostat reboot. Outside units last code was 851 which means communication lost. I cycled the power to get the system back on and place the system and charging mode to ensure that system was operational at its optimal performance. I then had to reprogram the thermostat and system as the unit was running and heating when calling for cooling. System is now operating properly.
Membership maintenance. 12 yr old ream split system. C/U- breaker style disconnect is very old and rusted. High voltage whip connector is loose possibly broken. Turbo 200 capacitor microfarad reading is good. Contactor is pitted loud buzzing noise. Took an on the compressor and fan motor. Checked refrigerant pressures and temperatures. The system is cooling, but could be running more efficiently. Condenser coil and all metal parts are rusting/corroded. Filter dryer is rusted. Condenser is on roof. A/H- interior is clean and free of biological growth. Blower fan wheel has dust buildup. Condensate drain line is clear. The homeowner has a schedule to flush this line with vinegar and water. While performing maintenance today, I noticed the pure air ballast did not have a Lit blue indicator light. Restored power to the system with the door off to verify power in the UV bulb. The UV light did not come on. Tested for power and checked all wiring connections from source to UV light. No issues
Customer concerned about unit not cooling properly. Checked thermostat calibration and filter location. Customer has provided filter replacement. Checked blower motor operation and inspected equipment cabinet. The safety float switch is tripped with water and drain line needs to be cleaned properly. Located the safety float switch on emergency drain pan is bad and needs to be replaced to have proper safety if water over flow into the drain pan. The attic has none to very little attic insulation and strongly recommend to have attic insulation to keep unit cooling properly and lower electrical bills due to loss of cooling / high heat into the attic space. Recommend total air care membership renewal to have annual preventative maintenance inspections on ac system. Location has mini split unit in master bedroom. Customer has approved for membership renewal (2 units) and drain line cleaning and new safety float switch. Performed drain line cleaning and installed new safety float
Notes: customer keeps thermostat at 77° and changes the filter roughly every 3 months. Occasionally notices a smell when the unit runs. Customer has a $39 coupon for today’s tuneup. Membership is also due for renewal. Summary: the blower wheel has debris build up. I suggest a pull and clean on the blower assembly to improve efficiency. This may also help with the smells. A long term option is to have an oxidizer to control the odor. I also recommend surge protection to help prevent a major surge of power from damaging the equipment.
Membership maintenance. 2yr old Amana split system. upon arrival homeowner asked about free attic inspection. Checked insulation levels and ductwork in attic. Insulation levels are perfect. Ductwork is hung and sealed. A/H- Tested flow switch. Vacuumed & flushed drain line with 1.5 L of warm water. Fan wheel has dirt/dust buildup. Evaporator coil has bio growth on plastics. Checked all wiring and electrical components. C/U- Tested capacitor. Capacitor is just out of manufacturer recommended range +/- 5% with a reading of 42.4/45. Took compressor amp draw condenser coil was dirty. Washed coil from the inside out with water. Checked refrigerant pressures and temperature. Took Delta T temperature split at supply and return plenums. Filter grille had lots of dust buildup. Cleaned filter grille and changed customer provided filter. Customer Decided to have the blower cleaning done today. Removed blower wheel. Removed motor and capacitor from blower wheel assembly. Performed a chemical clean
Manufacturer Air temp Air handler Model # B6bmm042k-b Serial # B6g2101027616 Customer concerned about unit not cooling properly. Customer has mentioned the unit has frozen up and he has turned on fan to deice the system. Unit has frozen up again. Checked thermostat calibration and filter location. Customer has replaced filter. Checked blower motor operation and inspected equipment cabinet. The evaporator coil is clean and free of debris. The attic insulation is good and ductwork is hung properly. Checked refrigerant levels and check test start up components. Located the system has low refrigerant pressure in condenser unit. Recommend leak search on ac components to locate the leak in the system. Customer has approved for leak search and monthly membership. Performed leak search on air handler unit and located refrigerant leak in the evaporator coil ( video taken) Looks like unit has warranty good. Customer would like call back on availability on evaporator coil replac
Jerry has concerns of the system being undercharged charged & he has had the system re charged before. 2011 Trane CU previous indicated the the system is overcharged. Recommended recovering the extra refrigerant. Also, recommended our Air Care Maintenance Plan for 20% off quoted repairs, 2x system heck’s annually, & priory calling for service calls. Slight microbial growth development across the lower evaporator coils found. Jerry has a clean filter. Jerry replaced himself the capacitor last year & it read 43/5mf. I recommend a hard start kit be installed to lower the compressor starting amp draw. Pitted, worn contactor detected & recommend replacing it. Microbial growth development found on the lower evaporator coils . Arma Flex was brittle and torn off the suction line at the condensing unit….. 04/20/24 - REPAIRS PERFORMED TODAY ( - Air Care Membership (PD N FULL) - Contactor replacement today -Arma Flex for the suction line to insulate the line-set - Recovery refrigerant
Customer concerned about unit condenser making noise while running cooling. Checked blower motor operation and inspected equipment cabinet. Checked safety float switch and inspected drain line. The drain line is dry and float switch is working properly. Checked thermostat calibration and filter location. I have replaced customer provided filter. Checked condenser unit operation and equipment needed preventative maintenance and condenser coil rinsed with water. Performed preventative maintenance tune up. Checked blower motor operation and inspected equipment cabinet. Checked safety float switch and inspected drain. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Removed debris from condenser unit and rinse condenser coil and compressor deck. Checked refrigerant levels and check test start up components. Unit is cooling well and drains properly. Recommend new safety surge protector on condenser unit to prevent voltage spikes and electri