I highly recommend Total Air as a company! From the moment we spoke to Sherri in the office, she was incredibly informative, helpful, and took her time to explain all the different options available to us as customers and what to expect from their service. Total Care was punctual, and Nicholas was exceptionally professional and knowledgeable. He took his time to ensure that our issues were resolved efficiently and to the highest quality standards. We will definitely be using Total Air again in the future!
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Collin Eckfeld provided excellent service in fixing the heat on my heat pump. He was able to diagnose the issue very quickly. I will definitely use Total Air in the future. Thank you Collin for a great job.
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Response from Total Air, Inc.:
We're so glad you had a positive experience with us. Thank you for your kind words and support.
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Collin provides excellent customer service, knowledgeable very polite I would highly recommend him.THANK YOU.
Response from Total Air, Inc.:
We're so happy to hear that you had a great experience with us. Thanks for the positive review!
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Arrived right on time and didn't rush through their service. Answered my questions
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Wade is a great technician and serviced our AC unit in a professional and friendly manner. It’s always a pleasure to know the tech I will see at my door is Wade!
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Tom sent me an email and text message letting me know he was on his way, on time, got everything done quickly and was super professional. Thank you Total Air!
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Josh is really good at what he does. He takes great pride in his work...
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John did a great job. Explained what should be done and why. Very happy with the service.
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It is nice to be able to trust the work performed on your AC. By technician wade.
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Response from Total Air, Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Performed diagnostic/evaluation on older Goodman system. Upon arrival, the homeowner said the unit started back working after about an hour of it not turning on. After performing evaluation really couldn’t find anything definitive to determine why the unit shut off. I didn’t notice the Duke energy, module on the system could actually kill power to the unit due to the grid being overloaded. Instead of charging the homeowner the diagnostic fee I signed him up for a maintenance plan. The homeowner agreed and advise him to call the office to get his first maintenance scheduled.
Drain line was clogged Vacuumed and flushed with drain solve Iflo was installed System running and operating at this time
Arrived in the group homeowner greeting me at the door Homeowner has COPD. I asked her to sit down in her room where she had a window shaker as we talked and she told me what was going After listening to the story, I went outside after looking at the air handler and confirmed that it wasn’t an issue there and found out the capacitor was blown after informing her that this was the issue. I got approval to swap it out with another one system back up and cooling at this time, but it is old. Ryan was on site and offered to give her a Comfort special estimate but she said she can’t afford it and she’s not looking to do that right now. After everything she’s been going through her husband just passed away and she would like to continue using this system for now. After installing the capacitor and monitoring the system since I’ve been here, nothing else has happened and I feel good leaving the homeowner with just this repair. The capacitor is strong. System is not making any weird noise
The drain is clogged, this caused the water to spill and damage the floor. Vacuumed and flushed with drain solve Iflo was installed to prevent this in the future System runing and operating at this time
Arrived onsite and performed system diagnostic. Found unit raining water in the hallway. Found broken drain line connection at this time. Did complementary drain line clearing with garden hose and could not locate drain repair in price book so I quoted another service fee at this time. Talked to customers about replacing unit and they would like a comfort advisor on MONDAY. Don’t forget to rate NICK M on Google for total air.
New blower motor was installed
Warranty Evaporator Coil Replace coil Replace filter dryer Pressure test at 415 psig to make sure there is no leak Vacuumed to 500 microns Added 2.5 lb of Freon to adjust proper Freon level. Subcool 11F DT 21 F . Unit is operating as designed now.
As I arrived at homeowner greeting me at the front door This homeowner has a lot of cute little Poochie’s Please be aware when the front door opens He told me that the air was blowing, but it wasn’t blowing cool. I went and saw that the air handler is blowing the thermostat is calling correctly. I went out to the outside condenser and found out the compressor was on, but the compressor fan motor was not spinning after opening up the system. I told the homeowner to shut the disconnect off at the breaker box because this disconnect is freely hanging off the wall and was painted over so I cannot open it. After looking at the internals of the compressor condenser and all the components, I have found out the capacitor was blown I tested the hard kit and it’s still putting out proper specs I did not have a 70/5 on my truck so I took a 20 and added it to a 50 to create one Re-hooked up everything back to normal and the system is back on and cooling properly. I did let the homeowners
The client says we need a telescopic ladder to access his attic because he won't move some of his things there to use a regular ladder He said he wouldn't move things, that we needed a telescopic ladder. Completed full maintenance on a split system unit Checked all wiring and components Tested refrigerant level levels, and temperature Tested capacitor Tested fan and compressor amps Hosed off condenser coil Took temperature splits from supply and return Vacuum and flush condensate line Tested blower wheel Tested float switch Checked UV light Changed air cleaner pad Unit is up and operating at this time This unit is in great condition. Refrigerant levels and temperature splits are great. The unit is cooling very efficiently. The indoor unit is very clean. That air cleaner and the pure UV light are a great combination to have to ensure that indoor unit stays very clean. You are down to your last pad for next visit so after that we will need to order you more pads. All electrical compon
Upon arrival found out that compressor wasn’t running. Checked capacitor and was low. Customer agreed to replace capacitor. Replaced 40/5 capacitor and turned unit on. Unit kicked on and started working. Also unit is 14 years old and may be time for replacement . Recommend customer to get maintenance membership to service the unit.
As I arrived, the homeowner told me that they just got back from vacation and they came back to their home being at 85 I went through the whole entire air handler and found out the thermostat was running, but the outside wasn’t due to the safety switch being fully filled After looking at the system, I sucked out the water from the drain line and got the outside condenser turned on. I put my gauges on the system and it all looks normal. House is down to 81 since the time I had it running this is the peak of the day and it will take time to get the temperature down The AFO has been installed after approval. This will chemically clean the drain line throughout the year since it’s been a reoccurring issue for them. This is a base microchannel split system nordyn 2 ton Air handler located in closet condenser located right side in the back of the home Non-variable system When the system is ready for replacement, I do recommend a variable type system for the furnace if you’d like to
Performed maintenance on five-year-old split system. Checked refrigerant pressures, temperature differential, cleared drain line and tested float switch, checked condition of coil and blower assembly, took amp draws on compressor fan and blower, tested capacitor hermetic side was reading low it was replaced. Highly recommend adding surge protection to the system to protect your investment from fluctuations in voltage, and lightning strikes. Unit running and cooling at this time.
Arrived to find unit shut off due to float switch and drain line back up. Cleared and flushed to drain line cleaned evaporator coil and pan and installed Iflow device. System draining running and cooling at this time.
Perform maintenance on two split systems. System that runs the downstairs is in good shape. Upstairs system showing no sub cool in a high superheat. Found leak in evaporator coil. System not under warranty. Customer has had extensive issues with the system using at least three other companies and have replaced many parts in the system. Highly recommend replacing the system rather than spending more money on it.
Customer said unit is not cooling. After finishing diagnosing found out that condenser fan motor is dead and compressor capacitor is low. Also unit is 21 years old. Customer said that he don’t want new unit he will get some window unit.