Tom sent me an email and text message letting me know he was on his way, on time, got everything done quickly and was super professional. Thank you Total Air!
Josh is really good at what he does. He takes great pride in his work...
John did a great job. Explained what should be done and why. Very happy with the service.
Friendly, efficient, knowledgeable.
It is nice to be able to trust the work performed on your AC. By technician wade.
Response from Total Air, Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Jon was awesome in explaining the filter system and answering any questions I had.
Jeff Burgess is one of the nicest, knowledgeable professional I’ve seen in a long time. I highly recommend him
Response from Total Air, Inc.:
We appreciate your 5 star rating.
Arrived early and it’s Sunday! Listened to me and pinpointed the problem quickly.
You have good people that work for you. Taylor was very caring and Nathanial was fabulous! I really appreciate he great service.
Technicians arrived on time all very courteous. Hired to install new duc work, they cleaned up afterwards and did a great job.
I called for service when they opened, and 20 minutes later the service technician was at my house! Everything went smoothly, the girls in the office are so sweet and the technician was great. Highly reccomended.
New install customer concerned about unit not cooling properly. Customer has mentioned the nest thermostat is not connected to WiFi and not cooling properly. Checked thermostat calibration and filter location. The thermostat is weak battery and not connected to WiFi. Checked air handler unit and checked safety float switch and inspected drain line. The safety float switch is tripped with water and drain line is clogged. Strongly recommend drain solvent to clean and clear blockage in the drain line. Explained to customer that the drain line is existing prior to install. Still have alge or debris in the drain line. Recommend taps membership to annual preventative maintenance inspections on ac system. Customer has approved for drain line solvent and new taps membership. Added drain solvent to the drain line and flushed drain line with hot water. Primed drain line and checked unit operation. Located the nest thermostat is blank and unit has stopped working. Located the thermostat has i
Performed preventative maintenance tune up. Checked blower motor operation and inspected equipment cabinet. Checked thermostat calibration and filter location. Customer has replaced filter. Checked safety float switch and inspected drain line. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Checked condensate pump and vacuumed condensate pump box. Checked ductwork connections and inspected attic insulation. The attic insulation is poor and highly recommend adding insulation in attic to help reduce electricity bills and keep unit cooling properly. Checked refrigerant levels and check test start up components. The capacitor has tested good and working properly. Test system in heat mode checked discharge temperature and blower motor operation. Removed debris from condenser unit and rinse condenser coil and compressor deck. Checked refrigerant levels. Unit is slightly low on refrigerant in the system recommended adding refrigerant to keep uni
Upon arrival customer told me that he had issues getting the thermostat off the wall. Once I pulled the thermostat off the wall I found the batteries corroded to the back of the thermostat. I recommend replacing the thermostat and the customer agreed. I installed a new T6 thermostat and checked out the heat and the AC and made sure everything was running properly and we’re good
Called out today to replace a temperature sensor. Replaced sensor and wired in. System started up and I noticed that the fan motor was seized. Grabbed a condenser fan motor from trane and replaced it. System is operating properly. Checked refrigerant pressures. Tightened screws on bathroom vent to stop the rattling noise. Enrolled client for both systems in preventative maintenance plan. Thank you for always choosing Total Air!
Upon arrival customer told me we were out on September 21 in the unit is doing the same thing as it was before. Turn the thermostat on went to the condenser condenser was shot on and off every 10 to 20 seconds. Put my gauges on the system and it is super low on 410 A. Went into the air handler and there is a lot of oil on the condensate pan and in the drain. The evaporator coil is leaking and needs to be replaced and it’s under warranty with about 7 pounds of Freon. Daughter Hass to talk to the father and will call us back when they approve the work.
Seal holes in supply plenum. Upon arrival customer told me she is selling her home. The inspector went into the attic to look at the duct work. He found 2 holes in the duct board. I glued and taped the holes. After I did that I put mastic over the tape. The 2 holes are sealed now.
Condensing I VSC board failed. 244 V are being applied to the Voert but it’s not converting to DC voltage as the measurements taking read zero. Factory recommendation is to replace the board if such findings is determined.
Return to customers home to perform quite a work. Installed an electronic air cleaner, a new UV bulb and a hard start. After install all equipment I turned unit on and everything is working as it should.
New Filter 20x20 install new coffin box on NewStan new air handler on new coffin box 4 piece coffin box to return four piece unit to supply flush copper line set flush drain line hook up copper high-voltage new on air handler high-voltage new on condenser wired come out to run new circuit with no ground before and new pull out disconnect on roof. New pad new condenser on rooftop tiedown four corners hook up copper high-voltage low-voltage nitrogen test 400 psi vacuum down to 500 µm start up everything run into factory specs 22°. Split cooling to factory specs job is complete and collected. Customer is happy.
Customer concerned about unit not cooling properly. Checked thermostat calibration and inspected equipment cabinet. Customer has mentioned they replaced the batteries in thermostat. Checked blower fan operation and checked thermostat wiring. Reset thermostat and test unit heat strip and checked thermostat calibration. Unit is cooling well and running properly. No issues found on package unit system. Unit has good safety surge protector on disconnect. Recommend new germicidal uvc light to prevent biological growth in air handler coil and blower wheel. Diagnostic fee.
Upon arrival to scheduled system maintenance I was shown to an A/H unit located in the attic. Immediately pulled off panel doors to inspect all electrical components connections, collect electrical readings off all components, and check the evap coil for cleanliness. Evaporation coil is clean and all electrical components connections are fully secure with readings all within range of factory specifications. This system is equipped with a Pure Air X UV, which is fully functional at this time. This system is also equipped with an elite UV system which is needing a bulb replacement. Homeowner agreed and is moving forward with quoted work at a later date. Collected a temperature, differential at the air handler between supply and return sides of the unit and had a 23° temperature differential in the cooling mode. Tested float, safety switch, and ensure proper functions. Changed two customer supplied return air filters. The homeowner was curious about the benefits of the Pure Air elect
Pumped all refrigerant down in the condensing unit and blocked off. Removed bad evaporator coil. Separated from primary pan and installed new evaporator coil with existing primary pan. Connected everything back together and placed system on a pressure test with nitrogen. No nitrogen leaked out, release nitrogen and then put system on vacuum for under 500 µm. Released refrigerant and turn system on. Check the pressures, temperature differential and system functionality. Also made adjustment to drain line. System is on and cooling properly at this time.
Upon arriving, indoor fan was running but out door fan or compressor was not running. I checked to verify that 24v was energizing the Contactor which it was. The capacitor was measuring far below the manufacturer range. I replaced with a turbo 200 cap and now the system is up and running.
Arrive to perform leak search. On arrival customer showed me to air handler system. Open cabinet and ran system. Immediately found a leak coming off a stem from the evaporator coil. Unit is over 10 years old. Is not under warranty. Informed customer this could be a pricey job. Due to the age of the system, it may be better to put that money towards a new unit. Will give customer pricing for a new coil, but ultimately suggesting he meet with a comfort adviser. Customer agreed to meet with a comfort advisor. They are meeting tomorrow between 5 and 6 PM. Again, urged customer to sign up with plan but customer is admittedly overwhelmed at this breakdown currently. Informed him whichever route He took this plan would be beneficial and would definitely save him money. Customer is again uninterested. Collected payment and signature for today’s work and left. Thank you for choosing Total air!
Called out today due to no cooling. Upon arrival system was tripped on the float switch causing the thermostat to go blank. I gave options for a chemical drain cleaning due to the visible algae build up. Evaporator coil is heavily impacted. After pulling the float switch I checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Checked filter. Measured the temperature drop across the coil (which was 2.3 degrees…..) Went to the roof and checked refrigerant pressures. System was extremely low on R22 refrigerant. Compressor ratio was 6.1. I explained to the clients that to resolve this issue we would need to perform a leak search, find the leak, fix the leak and then refill the system of refrigerant. R22 has not been manufactured since January of 2020… we as a company do not carry it anymore. Bare minimum for the cost of this refrigerant leak repair would be around 2,000. Due to the age, condition and warranty status