Technicians arrived on time all very courteous. Hired to install new duc work, they cleaned up afterwards and did a great job.
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I called for service when they opened, and 20 minutes later the service technician was at my house! Everything went smoothly, the girls in the office are so sweet and the technician was great. Highly reccomended.
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Overall Experience
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Jason shoots it straight, tells ya what you need and gives you the best options. Glad to have Total Air in my corner!
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He provided many options. He came on time. He was very professional and nice
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The technicians were courteous and did the installation in a timely manner. I am happy you guys were able to accomodate me in such a short period of time. My only complain was when I checked behind the filter after they were gone where the leaking with my old AC happened, it was not cleaned up. I clearly remember when the guy who came and gave me an estimation of the price of the entire unit explained to me what they were supposed to do in the installation and that’s to include cleaning and putting something where the water was dripping with the old unit. When I took out the filter, the basin which was put there by the other technician who came to checked the leakage over a week ago was still in there. I don’t think the installer bother to even check below. It was still so dirty and still damp.
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Good service, explained a lot. Unfortunately couldn’t help with air because of bad compressor. So it’s July, holiday, and weekend and we have no air, so it is hard to rate a great experience.
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I will recommend Total Air in a heartbeat 💓.
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Overall Experience
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Customer add bad condenser fan motor. After standing and oiling up the old motors still could not get disattached from shaft. Told us to customer and inform them we would have to come back with the fan blade. Customer would also like consultation. As available after 3 PM. Collected payment and signature for today's work and left. Customer happy.
Arrived at customer's house for system cooling Unefficiently. Hooked up gauge's to system and notice system low on freon. Check evaporator coil and evaporator coil was freezing over. Talk to customer about adding free on and customer agreed. Added 4lbs unit now looks properly charged. Customer aware he has a leak and would like to do his own leak search. Collected payment and signature and left. Customer happy.
Upon arrival customer showed me an ac unit in the closet that needed tuned up. The evap coil is clean. The filter was dirty I replaced it. Cleaned the condensate with solvent, shop vac and nitrogen. Checked the system for proper amps and volts. Went to the condenser and sprayed of the condenser coil with water. Checked the system for proper amps and volts.
install tear out existing condenser replace new pad new condenser new disconnect new whip tie in existing copper low voltage Thai in new whip tear out air handler replace hanging kit air handler drain pan tying existing copper low voltage high voltage plan on mastic tape Mastic Kanika fashion 4 nitrogen test 400 PSI vacuum 500 Micron start up everything working in perfect condition need to get with customer about inspection they will not be here they're selling on the 18th and need warranty transfer to buyer job complete
Arrived at customer's house for system inspection. On arrival customers showed me to air handler unit. Opened cabinet and inside of cabinet had biogrowth in it. All over the fan blades, housing, and wiring. Was also on the top side of the evaporator coil. Next checked under evaporator coil and under evaporator coil had good amount of coverage. Hair, lint, possibly insulation. Next went outside to condenser. Hooked up gages and all pressures and readings were of acceptable range. Contactor was sending proper voltage. Capacitor was below acceptable range on fancy John fanside. Informed homeowner Of consequences of waiting for this to fail before changing it out now. Customer does not want to go forward with any work. Created estimates and sent to customer. Collected payment and signature for today's work and left. Customer happy.
Upon arrival customer told me the ac is not running and thermostat is blank. I found the float switch tripped. Cleared condensate drain. Got system up and running. Restored ac to home. Comfort advisor to give estimate 5/2/22 @9am
Arrived at customer's house for Service call. On arrival customer showed me to condenser fan that was not working. Would start up but would die after a while. Is a variable speed motor. Got part information and gave price "to customer. Due to unit being from 2007 I strongly urge customer to consider a new unit. Customer is allowing consultation to come out and talk. Sign out signed customer up for tap senior plan. Collected payment and signature and left. Customer happy.
Customer selling home. Purchased 14 seer 3 ton split. Being installed Tuesday 5/3/22
After inspecting the unit and going through everything on the checklist the units a 2007 r22 unit that still runs but should be replaced, everything is in working order at this time.
Could not get a hold of the tenant and to enter the building you need a code. I reached out to the owner and he could not contact anyone to let me in. The owner of the unit will call back tomorrow to re schedule.
No cool call. We will need to return to keep diagnosing the issue. Tuesday at 9am - 11am. Service call fee collected. No further service fee is required.
Mini split Upon arrival customer told me the mini split was not cooling the room down. Took a temp split and we have 46 degree coming out. System is working as it should. Mini split tune up Upon arrival customer showed me a mini split in the master bedroom that needed tuned up. Checked the system for proper amp and volts. The evap coil is clean. Cleared the condensate with shop vac and water. Cleaned the filter. Went to the condenser and checked all amp and volts. This is there 1st turn up Split system Upon arrival customer showed me an air handler in the garage that needed turned up. The evap coil is clean. Cleared the condensate with nitrogen and solvent. Checked the system for proper amps and voltage. Went to the condenser the check proper amps and voltage. Recommend a pure air x. Customer Denied work. This is there 1st tune up.
Arrived at customers house for system inspection. On arrival customer showed me to air handler unit. Opened up cabinet and inside cabinet was clean. Under evaporator coil was also clean. Noticed UV light was out of date. Pointed this out to customer and suggested they get it switched and customer agreed. Also notice customers Taps plan was out of date, got customer to re-sign. Went outside and hooked up gauges. All pressures and readings were of acceptable range. Contactor sending proper voltage. Capacitor with in acceptable range. Unit was amping high on Startup. Pointed this out to customer and suggested hard start kit. Customer agreed with suggestion. Installed hard start kit and unit now starting up much safer. Check in with customer and customer was pleased with work performed. Collected payment and signature and left. Customer happy.
Returned to customers home to perform quoted work. Replace the 35/5 capacitor with a turbo 200, a contactor and installed a surge protector.
Upon arrival customer showed me an air handler in the closet that needed turned up. The evap coil is dirty should be cleaned in place. Cleared the condensate pump with water. Checked the system for proper amps and voltage. There is microbial growth built up on the pan and a little on wires. Recommend a pure air x and customer Denied at this time. Went to the condenser the check proper amps and voltage. Found the contactor pitting, Capacitor under factory specs. Denied work at this time and also recommend a surge protector. Signed customer up for membership and he has 1 remaining.