Arrived early and it’s Sunday! Listened to me and pinpointed the problem quickly.
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You have good people that work for you. Taylor was very caring and Nathanial was fabulous! I really appreciate he great service.
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Technicians arrived on time all very courteous. Hired to install new duc work, they cleaned up afterwards and did a great job.
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I called for service when they opened, and 20 minutes later the service technician was at my house! Everything went smoothly, the girls in the office are so sweet and the technician was great. Highly reccomended.
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Jason shoots it straight, tells ya what you need and gives you the best options. Glad to have Total Air in my corner!
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He provided many options. He came on time. He was very professional and nice
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The technicians were courteous and did the installation in a timely manner. I am happy you guys were able to accomodate me in such a short period of time. My only complain was when I checked behind the filter after they were gone where the leaking with my old AC happened, it was not cleaned up. I clearly remember when the guy who came and gave me an estimation of the price of the entire unit explained to me what they were supposed to do in the installation and that’s to include cleaning and putting something where the water was dripping with the old unit. When I took out the filter, the basin which was put there by the other technician who came to checked the leakage over a week ago was still in there. I don’t think the installer bother to even check below. It was still so dirty and still damp.
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Good service, explained a lot. Unfortunately couldn’t help with air because of bad compressor. So it’s July, holiday, and weekend and we have no air, so it is hard to rate a great experience.
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I will recommend Total Air in a heartbeat 💓.
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Arrived at customer's house for a system inspection. On arrival customer showed me upstairs to airhandler. Open air handler and air handler is equipped with a surface UV light. Did not see any bio growth on inside of cabinet. Fan is clean. No water was seen in safety reservoir. Tested float switch and float switch is currently working. Underneath evaporator coil is clean. Pure air uv bulb is still good. Talked with customer about replacing surface light in cabinet with an additional pure air bulb. Need to find upgrade price for this and send estimate. Vacuumed from downstairs and got good vacuum but a lot of drain jelly came out. Suggested to customer he get drained solved treatment. Customer agreed. Apply drain solve and let drain solve sit in condensate line for about 15 minutes. Let out drain solve and much more drain jelly came out. Vacuumed again and poured hot water behind. Again much more drain jelly came out. Flushed once again with warm water. Line now clean. Is what is produ
Upon arrival to scheduled maintenance I was shown to a package unit on the back of the house. Pulled off panel doors to inspect all electrical components connections, collect amp draw/voltage readings as well as inspect the evap coil and blower function. All electrical components connections were tight and all readings were within range of factory specifications. Evap coil was clean and a picture was uploaded to ST. This unit had a delta T split temperature of 20 degrees. The inside of the cabinet is very clean with no biological/microbial growth anywhere to be found. The units Elite UV light is needing replacing. I brought this up to homeowner to ensure the units equipment stays clean and to ensure proper indoor air quality we should change it out. He agreed and we moved forward with installation. Cleared units drain/drain pan with vacuum and ensured drain was properly draining with unit in operation. This unit is not surge protected. I do suggest we install a surge protecto
Complete member tune up. Spoke with customer about any concerns he may have regarding the system. Customer says the unit will not keep up at night and has trouble or will not get down to 76 degrees. Inspect filter. Clear and flush drain line with vacuum. At air handler, inspect electrical components. Test amps and volts. Delta t measures at 14 degrees. A picture of the evaporator coil will be uploaded. The evaporator coil and air handler cabinet have mild bacterial growth inside. At condenser checked pressures, temps, amps and volts. The system is low on refrigerant. I presented options of repair and replacement. Due to the age, condition and cost of repairs I recommended replacing the system. The system has no warranty. I will include options for repair in the invoice. We will need to schedule a comfort advisor to provide an estimate on a new system. Customer would prefer tomorrow (Thursday November 3). For the meantime I charged the system with (1) lb. of 410a to keep our customers
Called out today due to no cooling. Upon arrival client told me that water was leaking from the unit and now the outdoor unit doesn’t come on. Found that there was no power present at the condenser. Found breaker to be halfway tripped. Reset breaker and system instantly tripped it. Checked compressor to find that it is grounded. Gave options for repairs and replacement. Client is aware that we provide financing for the new machine. Interested in adding insulation to the attic as well. System is shut off outside. A comfort consultant will be out tomorrow morning between 8-9 am for system replacement options. Thank you for always choosing Total Air!
No cool System heavily frozen on arrival. Failed blower motor is the cause of the freezing. Capacitor tested good and motor is recieving power. Blower control board is buzzing but is sending power. Office to build a repair quote for motor and board. Home owner wants to replace the system. Office is closed for the day. The office will need to contact the home owner after 830 am to set appointment for comfort advisor to quote changing out the system. System down until repair or replaced.
Upon arrival customer told me the ac was frozen yesterday. The unit thawed out. turned unit on and and no indoor fan but went to the roof where the condenser is and the unit is running. Diagnostic a bad blower motor. Quote a blower motor. Customer wants a quote on a new system. Comfort advisor coming out.
Tore out all ductwork and started to reinstall the new ductwork will return tomorrow to continue on working and complete the duct installation Installed ductwork completed awkward insulation hung sealed mastic all duck work started system up and insured system was operating to factory spec upon start up checked all Vince to ensure ovens were blowing properly installation is operating to factory spec customer satisfied we will need to have drywaller out per accident on the job drywall repair in closet Louis is aware
Called out today to perform a precision tune up. Checked all indoor and outdoor electronics and motor components to ensure equipment is operating within manufacture specifications. Checked filter and cleared drain line. The drain line is impacted and I recommended added drain solve to break up the build up. Measured the temperature drop across the coil. Tightened all wire connections. Outside I removed the fan from the condenser and cleaned the coil from the inside out. Checked refrigerant pressures. System is low on 410A. Explained to the client that a refrigeration system is a closed loop. Therefore you should never have to add refrigerant. We need to pinpoint the leak, fix the leak and refill with refrigerant. Client has lived here for three years and the unit is 7 years old. Warranty has now expired due to him being the second owner of this machine. The contactor and capacitor are out of manufacture specifications. Client has agreed that he doesn’t want to invest a large am
Customer concerned about unit not cooling. Condenser unit is not working. Checked high voltage wiring and disconnect. Located bad disconnect lugs are burnt out. Recommend new outdoor disconnect and new safety surge protector on outside condenser unit. Customer has approved for high voltage disconnect and new safety surge protector. Removed and Installed new outdoor disconnect and new safety surge protector on condenser. Checked unit operation and checked refrigerant pressure. Unit is cooling well and drains at this time. Customer has mentioned that would like estimate for ductwork replacement and attic insulation. If available of insulation.
No cool *Home owner needs invoice printed and mailed please* Found systemoff on arrival. Found failed float switch and melted disconnect preventing system from operating. I removed the bad float switch from the circuit and bypassed pull out disconnect box to allow for temporary cooling. Homeowner approved replacing disconnect box. We will return later today to replace. Homeowner declined replacing the float switch at this time. She may wish to have it replaced at a later date. I discussed the protection that a float switch offers though they are not required by code on a package unit.
Upon arrival customer showed me an ac unit that needed tuned up. The evap coil is clean. There was a little microbial growth built up and I recommended a pure air x. Installed the pure air x. Cleared condensate with shop vac and water. Checked system for proper amp and volt. Went to the condenser and checked all amps and volts.
Upon arrival customer showed me a ac unit not working. The air handler fan was running but no cold air. Found the capacitor bad on compressor side. Also did a contactor that was burning up. Replaced all parts and a surge protector to protect the condenser.
Warranty Blower motor. Installed new blower motor and started up unit. Motor came on with unit. Turned unit off to make sure motor would stop with unit and it did. Customer happy with work performed. Collected payment and signature and left.
Upon arrival customer to.d me the condenser fan was not working. He took a stick and gave it a spin and it started working. Checked the 70/5 capacitor and it was readings good on compressor but bad on fan. Replaced with a turbo 200x. Restored ac to home
Arrived at customer's house for fan not stopping. On arrival customer showed me to air handler unit. Air handling unit was in cool mode and fan was set to auto. Turned temperature up to the point where Thermostat was satisfied. Fan continued to run. Removed the wire coming from thermostat G from air handler unit. Without a call to run the fan continued to run. Fan's contactor is stuck closed. Informed customer of what was going on and told them they would need a new fan. Customer is not sure if unit is under warranty or not. Collected unit information and we'll get back to customer with a quote as soon as we can. Signed customer up for taps plan. Collected payment and signature and left. Customer happy.