Collin Eckfeld provided excellent service in fixing the heat on my heat pump. He was able to diagnose the issue very quickly. I will definitely use Total Air in the future. Thank you Collin for a great job.
Overall Experience
Quality
Price
Convenience
Response from Total Air, Inc.:
We're so glad you had a positive experience with us. Thank you for your kind words and support.
Overall Experience
Quality
Price
Convenience
Collin provides excellent customer service, knowledgeable very polite I would highly recommend him.THANK YOU.
Response from Total Air, Inc.:
We're so happy to hear that you had a great experience with us. Thanks for the positive review!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived right on time and didn't rush through their service. Answered my questions
Overall Experience
Quality
Price
Convenience
Wade is a great technician and serviced our AC unit in a professional and friendly manner. It’s always a pleasure to know the tech I will see at my door is Wade!
Overall Experience
Quality
Price
Convenience
Tom sent me an email and text message letting me know he was on his way, on time, got everything done quickly and was super professional. Thank you Total Air!
Overall Experience
Quality
Price
Convenience
Josh is really good at what he does. He takes great pride in his work...
Overall Experience
Quality
Price
Convenience
John did a great job. Explained what should be done and why. Very happy with the service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
It is nice to be able to trust the work performed on your AC. By technician wade.
Overall Experience
Quality
Price
Convenience
Response from Total Air, Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Jon was awesome in explaining the filter system and answering any questions I had.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The drainage was clogged and buried under the ground Flushed with drain solve And it was totally clean Completed full maintenance on split system Checked capacitor and contactor Checked refrigerant levels and temperature Tested float switch Took air temperature on supply and return System running and operating at this time
System needs new blower motor.
Customer complaining that condenser coil was freezing up. Performed a full system check found bottom of the evaporator coil dirty and there was no filter installed upon arrival. Hermetic side on capacitor was reading low. Installed new capacitor and scheduled an evaporator coil cleaning.
Upon arrival found unit operating checked all major components to specifications checked all wiring for breakage and or corrosion changed out the filter and flushed out the drain line installed a surge protector and cleaned and flushed out evaporator drain and drain line unit is operating correctly at this time
Checked pressures, temperatures, and amp draws. All within factory specifications. System is working and draining properly. Found blower motor set to “always on” at thermostat. This drives the humidity through the roof. Turned blower to auto so everything will turn on and off at once. Turned on the “cool to dry” mode upon customer approval. This mode uses additional cooling to reduce high indoor humidity. Also turned off “airwave” mode upon customer approval. This mode turns off the outside unit and continues running the blower motor inside by itself which we don’t want so we went ahead and turned that off. - Collin
Upon arrival found board with error code flashing 9 times stating that outdoor ambient temp is 0 degrees Fahrenheit, which is not true. Ohmed out outdoor ambient temp sensor and its reading O.L. Found cut in wire. Will need to return with outdoor ambient temp sensor. Do not need board. Will need to recalculate pricing. Manufacturer Trane Model # 4TWR5030H1000AA Serial # 180540W0BF Installed new outdoor ambient temp sensor. Checked heating and cooling. System is working properly. - Collin
Warranty Evaporator Coil Came to install evaporator coil and new TXB removed old coil and TXV install new coil and new TXV check drain pan for any leaks, clean condensate pump put new filter dryer on charged to manufacturer specs. System is cooling properly at this time and draining.
Upon arrival found unit not working upon further inspection found that the unit has no refrigerant so have to return to find the leak and gas up with 410 a refrigerant
Came to perform one time maintenance. Customer was not interested in signing up for the membership yet cleared drain lines made sure the float switches worked got amp draws check the capacitors one is a 40/5 µF the other one is a 45/5 µF checked pressures systems are cooling and draining properly at this time
Installation of Amana Heat Pump . All work to be performed in a neat and professional manner in accordance with existing codes by trained technicians. 100% satisfaction guaranteed.
Arrived at the home and cleaned the primary drain line and pan. Proceeded to install the IFlo. Downloaded the IFlo for monitoring but had a difficult time to download the app to the homeowners tablet. They will try after hurricane. Equipment is cooling and operating.
System is working and draining properly. Vibration noise is now gone after moving emergency pan under air handler a little bit. - Collin
Upon arrival thermostat was blank and indoor and outdoor unit wasn’t working. Checked breakers, jumped R and G at thermostat, checked power coming in, checked transformer. Disconnected primary float switch, iFlow, and Condensate pump. After troubleshooting found the pump to have failed. Most likely took a surge during the storm. We installed this pump in the Last few weeks. Temporarily installed a 120v pump using the bathroom outlet. Office we will need to come back and install a 230v pump and wire directly into the unit. Customer asked about warranty. Office please verify with storm. Used green sky application ID to add the full price of a new pump and service fee. Refrigerant levels and delta temp are good.
Well, checking the outdoor units on the new Amana 2021 the run capacitor was a 35/5 µF run capacitor I was reading 25/5 µF run capacitor I let the customer know that if this part goes bad that she would not have cold AC she agreed and I changed it out. I also let her know that the outdoor coil on the big unit 2018 Goodman Have a chemical treatment as well as the indoor coil, she didn’t want to move forward with it at this time, but I did educate this customer on the importance of changing the filters I was explaining to her what thickness Merv rating she should get clear, drain lines, checked pressures amp draw, and after I change that run capacitor my readings were more to manufacturer specs. Both of these systems are cooling and draining properly at this time.