Jason shoots it straight, tells ya what you need and gives you the best options. Glad to have Total Air in my corner!
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He provided many options. He came on time. He was very professional and nice
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The technicians were courteous and did the installation in a timely manner. I am happy you guys were able to accomodate me in such a short period of time. My only complain was when I checked behind the filter after they were gone where the leaking with my old AC happened, it was not cleaned up. I clearly remember when the guy who came and gave me an estimation of the price of the entire unit explained to me what they were supposed to do in the installation and that’s to include cleaning and putting something where the water was dripping with the old unit. When I took out the filter, the basin which was put there by the other technician who came to checked the leakage over a week ago was still in there. I don’t think the installer bother to even check below. It was still so dirty and still damp.
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Good service, explained a lot. Unfortunately couldn’t help with air because of bad compressor. So it’s July, holiday, and weekend and we have no air, so it is hard to rate a great experience.
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I will recommend Total Air in a heartbeat 💓.
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Overall Experience
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Removed water from condensate line and from drain pan. After I drained everything I found the system low on refrigerant and found that the evaporator coil was completely blown out and refrigeration was everywhere on the coils. We need to replace the evaporator coil. We need to check tomorrow morning and see if the unit is under warranty and contact the customer.
Amana ASZ16 Heat Pump 2.5 Ton. Install air handler on z bracket. Install uv light. Install 5 kw heater instead of 8 kw heater due to wire size. Use exsisting thermostat. Breakers changed according to size. Install condensor on new pad. Customer satisfied!
Unit shutting off due to tripped float safe-t switch because of a clogged drain line. Cleared drain line and made sure water was running smooth out of the drain. Left system in good working order.
Cycled and inspected equipment. Found condenser fan motor failed. Also found fan blade rusted on shaft. Was not able to order parts correctly due to manufacturers label worn completely off. Contacted Carrier and they stated if we drop off motor and blade they will try to locate a replacement part but would be no guarantee. Customer has decided to get a free estimate to replace. Left system in same condition. Recommend: new equipment due to cost of repair, age, and overall condition of equipment.
Repaired condensate drain line and got water flowing properly without doing full redesign if issue persists further again we need to recommend a new drain line ran.
System not cooling due to a failed defrost control board and a failed capacitor. Bypassed defrost control board and installed new capacitor and got unit running properly at this time. Need to call customer and schedule for us to replace defrost control board under warranty.
Unit shutting off due to float safety switch being activated. I cleared condensate drain line and got out some growth inside the line. And did a heavy solvent flush of the pvc. This issue may occur again due to a poorly ran pvc line. The exit point outside is being forced upwards about a half of a foot to a foot. If the issue persists I informed the customer we need to consider a redesign of the pvc letting the water flow at a correct pitch right outside instead of running underneath the ground. If we do a redesign we will have to drill through the concrete wall to run it properly.
Found system low on refrigerant since last tech put one pound in. Performed a full leak search with electronic leak detector and could not find any leak. Pumped down system and nitrogen tested to 400 psig and used soap bubbles on joints I could clearly see and could not hear or physically see any leak. Nitrogen pressure was not holding steady indicating there is a for sure leak on system. Put enough refrigerant in to try and hold until office can schedule an isolation leak test on system. I did not have parts on hand to begin doing an isolation test. System is operating left in the off position since homeowner is not home.
Compressor failed. Recommend replacement appt set.
System frozen, thawed. System filter clogged, replaced filter. System low on 410 added 1 lb. unit operating at this time.
Unit has an intermittent blower motor failure. Need to call Monday to get a new blower motor under warranty. I got the blower motor to kick back on and instructed them to call back if it goes off again and I’ll come back out and put a rescue motor in. Did not charge for today’s call per Bailey’s instructions. Unit working at this time. 7/13/21 upon arrival replaced blower motor. Inspected operations after. Left system in good working order.
Cycled and inspected equipment. Found system off on safety switch due to a restricted drain line. Cleared drain line. Left system in good working order.
Upon arrival package system not operational technician turn thermostat on, measured refrigerant. High side service valve not operational could not measure, low side shows 60 psi for 410 A system this denotes a major leak along with the need to fill with unknown amount of refrigerant due to that fact recommend replacement of system. Client due to financial reasons and inability to finance system Has declined replacement options, client also declined repair options.
Upon arrival checked motors, electrical components, and pressures. Cleared drain line and added Nubrite to system. DeltaT at 20 degree split. 4 year old split garage system running perfect. Replaced UV Pure x bulb and verified operation. Left system in good operating condition
Air handler inspection complete volts amps are within range this unit is operational at this time. Condenser inspection complete capacitor shows slight below rating for microfarads would recommend replacement. Volts amps and refrigeration within range System could use coil cleaning at condenser this would improve efficiency, drain cleared. Tuneup complete this unit is operational at this time.