Wade is a great technician and serviced our AC unit in a professional and friendly manner. It’s always a pleasure to know the tech I will see at my door is Wade!
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Tom sent me an email and text message letting me know he was on his way, on time, got everything done quickly and was super professional. Thank you Total Air!
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Josh is really good at what he does. He takes great pride in his work...
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John did a great job. Explained what should be done and why. Very happy with the service.
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It is nice to be able to trust the work performed on your AC. By technician wade.
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Response from Total Air, Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Jon was awesome in explaining the filter system and answering any questions I had.
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Jeff Burgess is one of the nicest, knowledgeable professional I’ve seen in a long time. I highly recommend him
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Response from Total Air, Inc.:
We appreciate your 5 star rating.
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Arrived early and it’s Sunday! Listened to me and pinpointed the problem quickly.
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You have good people that work for you. Taylor was very caring and Nathanial was fabulous! I really appreciate he great service.
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Technicians arrived on time all very courteous. Hired to install new duc work, they cleaned up afterwards and did a great job.
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I called for service when they opened, and 20 minutes later the service technician was at my house! Everything went smoothly, the girls in the office are so sweet and the technician was great. Highly reccomended.
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7 new supply ducts, all connections sealed with mastic, reuse supply plenum.
Customer concerned about unit not cooling properly. Checked blower motor operation and inspected equipment cabinet. The package unit is old and rusty components. Checked electrical wiring and inspected electrical components. The blower motor has been replaced and no safety surge protector on equipment. Checked thermostat calibration and filter. The thermostat is not working properly and needs to be replaced to keep unit cooling properly. Strongly recommend customer to speak with comfort advisor about upgrading the system to the energy standards of today’s equipment. Minimum repair is to replace the thermostat with new digital thermostat and 5 years warranty. Customer has declined services at this time. Sent out the estimate for thermostat replacement.
04/05/24 - CA Jeff scheduled for today Upon arrival the homeowner stated that cold air was coming from the return air grill & she heard a pop noise. I turned the on & the variable speed, blower motor was not spinning. I turned the power off at the breaker panel and The blower wheel does not spin freely when turn by hand. I turned The power back on and verified voltage was getting through the blower. Bad variable, speed, blower motor. After further inspection and removal of the evaporator coil cabinet door, I noticed rust falling on the floor from the deteriorating, evaporator coils. I showed the homeowner and explained that costly repairs does not guarantee further repairs with the condition and age of the system we are recommending replacement of the ac unit….. Air care membership discount Costly repairs outside of manufacture warranty that does not guarantee further repairs Outweighs replacement options. Recommending speaker speaking to Air Comfort Advisor for a free estimate on sy
04/02/24 - No Cool Clarence stated that he just had his bathroom and house painted. The painter suggested, leaving the 15 year old system running with the windows open to have the paint dry faster. Three the added extra heat game with the windows open on the 15 year old compressor has made the starting components fail. The contactor was pitted and worn, capacitor was completely drained, along with the hard start kit. Repairs performed do not guarantee further mechanical breakdowns, this is a band is patch just to get the system started and recommended replacing the system. Clarence stated he will look at replacement. Recommended renewing his senior Total Air Care maintenance program that is up for renewal this week. Options were returning back to Florida in the winter. Thank you for choosing Total Air…. 04/02/24- Repairs performed today (office PLEASE see notes, they paid w/a check today) Repairs performed today included a compressor rebuild kit, contactor,capacitor, & hard start kit.
Customer concerned about unit not cooling. Customer has mentioned the unit is leaking water on the floor. Checked blower motor operation and inspected equipment cabinet. Checked safety float switch and inspected drain. The drain line is clogged and the condensation pump is working properly. Checked refrigerant levels and check test start up components. The condenser unit is running properly. The refrigerant pressure is slightly low at 111 psi. Recommend to top off refrigerant pressure to keep unit cooling properly and running properly. Recommend drain line cleaning with solvent and total air care membership to have annual preventative maintenance inspections on equipment. Membership will reduce cost on repair and have annual preventative inspections on equipment. Strongly recommend new germicidal uvc light to prevent biological growth in air handler coil and blower wheel. Reduce allergies and keep unit cooling properly all summer long. Customer has approved for drain line cleanin
Sealed supply Plenum, pulled and cleaned blower wheel and clean interior cabinet of air handler. Adjusted refrigerant level. Replace warranty capacitor. Installed pure air UV light inside of air handler.
2 system membership renewal paid via check #1300 2 yr for 1 yr Notes: customer mentioned high humidity. Showed him thermostat settings to adjust humidity. Also filled in large hole behind thermostat. Membership is also due for renewal (2 systems). Summary: main split system: the drain line is impacted with buildup. I highly suggest drain solve treatment to help prevent clogged drain. Drain pan is also rusted. Since it slides out per Jonathan we can discount the pan. Mini split system: blower wheel and coil are dirty with debris and biological growth. Cleaning will improve efficiency and help prevent premature breakdown.
Pumped down refrigerant to the condenser unit. Removed evaporator coil from air handler unit. Transfer new txv and clean and rinsed drain pan. Installed new filter dryer on liquid line on outside condenser unit . Install new warranty evaporator coil and plumb drain line fittings. Weld copper in Place and nitrogen test for leaks in the unit. No leaks on the weld repair. Evacuate the system with vacuum pump to 500 microns and added 4lb 410a refrigerant to the condenser unit. Checked thermostat calibration and filter. Cleaned vacuumed the drain pan and drain line. Flushed drain line with water and primed drain line. Cleaned and rinsed condenser coil and compressor deck. Start up system in cooling and checked refrigerant levels and check test start up components. Recommend New safety surge protector on condenser unit. New membership folder was given. Unit is cooling well and drains properly. Thank you
Vertical indoor unit installed in 2018 with bottom draw return and hardwood flooring. Client moved into the home last June. The system has never been maintained or serviced since moving in. Client concerned about water pouring onto floor beneath the unit each time it meets temperature or shuts off. Performed diagnostic and found very impacted drain line and impacted internal drain pan. Also found several fittings which were unglued. Cleared drain line and removed sludge from internal drain pan. Applied PVC glue and sealed all fittings. Extended external drain to keep it from affecting side of the house. Tested to insure accuracy and system draining well upon departure. Waived diagnostic with service repair per office. Total collected $168. Paid with Visa. Job complete.
Arrived at the house for a water leak, we installed system 2 and a half years ago, I noticed the float switch was full of water and was not shutting the system off, noticed primary float switch was hooked up incorrectly, quoted to sign up for our maintenance plan and I’d adjust the wiring correctly for the system out of courtesy, homeowner agreed, signed up for maintenance membership which gets 2 visits per year, tested float switch is ok, connected switch in series with the condensation pump, homeowner vacuumed drain himself, tested functions and all ok now. This job is complete and system is running and cooling without water dripping.
Performed maintenance on Trane packaged system installed in 2009 for previous homeowner. Client has been in the home 2 months and here seasonally from Canada. The packaged system is installed in the corner of the driveway/carport keeping it from being effected by the sun. Biological growth throughout the unit and spreading into the supply ductwork. Recommended installing a low output UV system to eliminate the growth and protect the home. Electrical components all original and working well at this time. System in great shape overall for its age. Membership expiring next month. Advised client he was due for renewing his membership. Client opted to move forward with recommendations. Installed Elite UV system and renewed senior membership for the next year. Total 468.15 paid with visa. Job complete.
Annual membership. Upon arrival to the scheduled system maintenance, was informed the air handler was in the upstairs closet and condenser unit is in the back of the house. I pulled off the panel door to the indoor unit and inspected all electrical components connections inside the air handler, collected amp draw and voltage readings off electrical equipment, and check the unit for cleanliness. The air handler unit has accumulated some bio-growth and will continue to get worse. Recommend replacing the 1 year ultraviolet light bulb for the Ultraviolet Light System inside the evaporator coil to help keep the unit clean and produce better indoor air quality. The germicidal light on the supply was replaced last year and that’s a two year bulb. The evaporator coil and blower fan wheel is clean. The temperature split is 17 degrees in cooling mode and within normal range. Checked and tightened all electrical components to make sure they were secure and within factory range. Vacuumed the conde
Customer purchased an ecobee thermostat with the C common adapter. After I installed and hooked up the thermostat as well as the adapter, the thermostat was not responsive and would not turn on. I verified that voltage was getting to the thermostat and re-checked all the wiring to ensure that it was properly wired. I advise the customer to return the thermostat.
Materials added, turbo, capacitor. Per Jonathan replaced warranty, capacitor with turbo. Notes: membership is due for renewal! Performed full system tuneup. Inspected all electrical components, Freon levels, and delta T. Cleared and flushed the drain line and replace the filter. Summary: the outdoor capacitor is low. Capacitors under warranty, and I suggest replacement to help prevent premature breakdown. The blower assembly has biological growth and debris buildup. I recommend a cleaning and UVC germicidal to help mitigate bio growth, efficiency, and higher indoor air quality. Customer renewed membership and replaced warranty Capacitor. Customer paid via check number 1065. I collected signatures. The job has been completed. Thank you for choosing Total Air!
Annual membership. Upon arrival to the scheduled system maintenance, was informed the air handler was in the garage and condenser unit is on the side of the house. I pulled off the panel door to the indoor unit and inspected all electrical components connections inside the air handler, collected amp draw and voltage readings off electrical equipment, and check the unit for cleanliness. The air handler unit has accumulated biological growth and will continue to get worse. Recommend installing a Germicidal Ultraviolet Light System to help keep the unit clean and produce better indoor air quality. The evaporator coil is clean and blower fan wheel is clean except the blower wheel tag. The temperature split is 20 degrees in cooling mode and within normal range. Checked and tightened all electrical components to make sure they were secure and within factory range. Flushed the condensate drain line and vacuumed from outside to remove any blockage or debris. Was informed The filter was recentl