Casey is professional & knowledgeable. He has excellent communication skills. He went the extra mile to make sure the job was done right and I was satisfied with the service.
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Collin did a great job assessing our repair. He provided pictures supporting his recommended course of action. He communicated the results in a way I could understand.
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Within two business days they fully replaced my old unit. The new one is great.
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One day turn around to diagnose the (serious) issue. Exploring next steps.
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This is not the person that came to do the work.
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Response from Total Air, Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Wade was great. Professional and friendly. I give him the highest marks. (I dont do Google, sorry)
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Installation of 15.2 SEER2 Ruud 4 ton Heat Pump. All work to be performed in a neat and professional manner in accordance with existing codes by trained technicians. Will return in the a.m. to finish up the rest of job Return take pictures of all work completed. Fill holes around Plenum and seal ductwork through ceiling start up after electrician gets there and ran his disconnect and circuit. There is an outlet just below the unit to the right from previous. We started up checked and cool and heat modes. Everything is working to factory specs customers happy job is complete collected a return take pictures of all work completed. Fill holes around Plenum and seal ductwork through ceiling start up after electrician gets there and ran his disconnect and circuit. There is a outlet just below the unit to the right from previous. We started up checked and cool and heat modes. Everything is working to factory specs customers happy job is complete collected a check.
Found 2 condensers that were completely under saltwater from hurricane. Highly recommend new equipment due to these units being significantly damaged. Customer agreed and is scheduled for comfort advisor. - Collin
Found a significant amount of issues going on with duct work, insulation, and equipment. Will be talking with manager about everything. - Collin
Upon arrival found unit running checked all major components also changed out the filter and checked all wiring for corrosion and breakage,flushed the drain line with water and shop vac customer stated she was not the decision maker so she would have to run it by her husband unit is operating properly at this time customer declined all upgrades and repairs
New supply plenum and all new ductwork, reuse boots and registers. Seal with mastic. Seal ducts in attic for air bnb area. Install new 2.5 ton vertical air handler in closet and heat pump outside on wall mount bracket. Replace Mitsubishi mini split and install on wall mount as well. All modifications to line set and ELECTRCIAL wiring are all included. No surprise charges. Remove all old zone controls. Install 4 inch media filter under air handler. New Wi-Fi thermostat. on the first day rip out condenser for split mini split system. Replaced new condenser on new wall mount kit tear out and take out old condenser and pad and blocks. Put mini split on wall on new wall mount second day. Come in tear out all ductwork. replaced ductwork third day tear out system and replace split system two heat pump, communicating system on new stand new Plenum, going up into attic. All ductwork runs run straight to Plenum with dampers at Plenum returns ran and hung. Mastic taken
Arrived at the home and spoke with the homeowner. He agreed to have the unit cleaned in place. Cleaned drain pans Cleaned evaporator coils Cleaned directional vanes Replaced all parts. Tested.
Found bad capacitor. Replaced upon approval. Checked operation. System is working and draining properly. - Collin
Replaced condenser upon approval. Pressures tested. Vacuumed 500 microns. Checked pressures, temperatures, and amp draws. All within factory specifications. System is working and draining properly. - Collin
New thermostat, new hanging kit with rods and brackets, 2 float switches, new safety pan, new supply plenum 24 inches, new heat shield, new breakers as needed, flush and pressure test copper line set, repair if needed, vacuum all moisture from copper to under 500 microns and take photo please, install new filter drier inside to prevent rusting, install 2 pads with blocks outside with code approved anchors and brackets, new aroma flex outside with u.v. resistant paint per code, all permits and inspections are included and attention to detail is paramount. Reuse filter box.🗃️ upon arrival, meet and greet with customer start tear out tear out air handler on third floor, replace hanging kit, air handler, tie and Plenum high voltage, low-voltage flush drain line and copper line hook up copper line set and drain line tear out outside condenser and pad. replaced pad block pad tied down to one tiedown. Condenser on top four corners. Hook up high voltage low-voltage brand new whip made on site
Found outdoor unit submerged in saltwater. Highly recommend replacing the unit due to corrosion and electrical components having salt on them. Indoor air handler and coffin box also got water on it. Would highly recommend replacing both inside and outside. Trying to source a condenser but in the meantime we need a comfort advisor please. - Collin
New condenser needed !! If not we will need comfort advisor. Told customer I will call tomorrow.
Checked operation. System is working and draining properly. - Collin
Approximately 40-42” of the condenser was submerged in salt water. All controls and electrical components were affected. The compressor terminals were submerged as well. Condenser high voltage whip will need to be removed and replaced with a new whip. Condenser coil is beginning to corrode and will continue. The condenser disconnect has been turned off for safety. Air handler Evaporator coil has been affected by salt water intrusion. Electric Cal components has salt marks indicating salt water corrosion.. Return plenum box has been fully submerged in salt water. Comfort advisor will need to leave an estimate.
Service call no cool Upon arrival, Homeowner explained that the system is working fine before the storm. Found air handler not running with command from thermostat. No power to air handler. Breaker is not tripping. Advised homeowner to call an electrician.
Found 2 units completely submerged in saltwater. Due to saltwater damage these units need to be replaced. One unit is completely on its side. All electrical components no longer work. Highly recommend replacement. Customer is not working at this time. Needs pricing for new equipment. - Collin