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This is not the person that came to do the work.
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Response from Total Air, Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Wade was great. Professional and friendly. I give him the highest marks. (I dont do Google, sorry)
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Change address to be: Margaret Morse 10355 Paradise Blvd #701 (706 no longer owned by me) Treasure Island
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Excellent service and pricing from start to finish.
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Ordered a standard service for a system functioning properly and under warranty Tech arrived and found a “bad capacitor”. Stated it required repair and charged hundreds of dollars for the service. Shortly after departure, system started operating inefficiently Next day the system was unable to maintain cool temps during peak usage Called again. They sent out another team who tried to convince me this was coincidental and likely due to the storms. They were unable to complete repairs and said it would likely be between $1500-3500 to fix and would be able to get back on Monday when the parts center was open There were some red flags to me. I called another company for a second opinion. The tech showed up and nothin minutes found the issue. The original tech installed the wrong capacitor and it was damaging my system. Repairs were made and it is now functioning properly. Definitely suspicious
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Jason said y’all don’t provide filters when doing semiannual scheduled service. That is unbelievably petty.
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Jason came when needed and was comprehensive in determining what was wrong with our hvac. I have confidence Total Air will keep our systems running. Thank you.
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I performed a system check today on a 2010 Trane unit. I changed the homeowners filter, verified the overall operation of the thermostat, inspected the system for cleanses (microbial growth development), on the evaporator coils & blower wheel, check the draw on all electrical components, inspected the capacitor, inspected the contactor, verified refrigerant, pressures & temperatures, flushed and vacuum the drain line, and wash the outdoor unit coils. Thank you for choosing Total Air….. See quotes for recommendations…
Arrived at this call for system not cooling, upon arrival was informed by Miss Kimberly that she had a previous company that diagnosed a bad indoor fan delay board timer was bad, informed I’d do my own diagnosis and tested various system components including voltage and blower motor which are present, tested delay timer control board and set it to zero to test functions, found board is receiving 24 volts but the board is not sending 24 volts needed to the blower fan control going to the motor thus the motor is not running, tested motor by sending 24 volts directly to the blower motor and the blower motor came on. Quoted to replace the blower motor fan delay timer and sign up for out maintenance plan, quote was accepted, we sent our runner out to go get it and wrong part was brought out, will need to order the correct part and return tomorrow between 10-12 and I’ll collect payment upon work completion. Return to install board in the air handler, followed manufactures diagram for the w
Flush and pressure test copper line set, new float switches, new rebuilt return and supply plenum, new hanging kit with rods and brackets, seal plenums with mastic, new heat shield, change light bulb in attic, 2 pads with blocks outside with code approved anchors and brackets, new filter drier, new thermostat, new 8wire to thermostat if needed, all permits and inspections are included and attention to detail is paramount. Personal friend of Chris Garris. One year of free maintenance, 10 year parts warranty and 2 year labor warranty.
During maintenance I noticed a significant amount of beach sand in the evaporator coil pan. Home is on the intercoastal with a very low return grill. I performed a chemical cleaning one section at a time due to the corrosion on the coil fins. Used dropcloth to line the inside of return box. Shop vac on drain line during cleaning. Wipe down air handler interior after rinsing chemical away. Reconnected drain line to condensate pump. Reinstalled filter. Gave a recommendation for corrosion grenade for the indoor and outdoor units for a second time due to lots of evidence of corrosion on the coils. Brought this to the customers attention.
Performed preventative maintenance tune up. Checked thermostat calibration and filter location. Customer has provided filter replacement. Checked safety float switch and inspected drain line. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Checked evaporator coil condition and recommended to have coil cleaned in place to help unit breathe properly cooling properly. Checked rooftop condenser unit and located the pull disconnect to burnt out and needs to be replaced. Showed this customer and customer has approved for service disconnect to be replaced. Recommend new safety surge protector on condenser unit to prevent voltage spikes and electrical failure on control board and electrical components. Recommend new germicidal uvc light to prevent biological growth in air handler coil and blower wheel. To help prevent drain line clogged and keep unit cooling properly. Customer has approved for new service disconnect. Replaced disconnect
Airbnb guest stated water was coming from mini split head number one located in the living room area. I inspected the mini split head number one filter, blower motor, evaporator coils, & outdoor coils for any blockage or microbial growth development. I verified the pressures on the mini split, and they were within manufacture specs. I found the filter to. E cleaned but microbial growth development across the blower wheel that is dripping into the drain line. Also, cobwebs at the return area of the mini split restricting airflow. Drain line is backed up from the microbial growth clogging the drain line and needs to be flushed & vacuumed. Mini split drain line tablets can be added to keep the drain line clear n free of blockage between maintenance visits. Drain line is NOT trapped & a p-trap needs to be added. Also, I recommended signing up for Air Care Membership which will give you two maintenance checks per year and 20% off all quoted repairs. To avoid costly cleanings I recommended
Performed tuneup special on one head mini split system. Air filters completely impacted and indoor coils impacted. Blower compartment starting to develop growth but fan speed not affected. Applied self rinse coil cleaner to coils and cleaned washable air filters. Cleaned condenser coils and cleared drain line. Collected 39. Complete.
Complete system tuneup. Checked capacitor and compressor amp draw. Washed condenser coil with water only. Some corrosion/rust to form on condensing unit. Home is on the intercoastal. Inspected air handler cabinet, small amounts of biological growth on blower and evaporator coil/coil pan. Evaporator coil drain pan and drain line are full of sand. This will cause drain issues down the line. Possible damage to condensate pump. Condensate pump is currently functional. Flushed drain. Float switch is functional. Checked all electrical components. Tested system function in heating and cooling. Checked the refrigerant pressures and temperatures. System is running well at this time.
Arrived for no cool call, 2 year old Lennox AC, found safety float switch full of water and a clogged drain, quoted to initially clear that and flush drain, work was accepted, flushed drain and ran system, found system temperature splits were not proper, checked outside unit on the roof which was not easily accessible and found system is low on refrigerant and has a potential refrigerant leak, quoted to add refrigerant for now and work was accepted, had to haul gas and scale on the roof and added two pounds of R410A refrigerant and system is cooling properly at this time, can’t say for how long it will cool but it’s currently operational and cooling at this time. Will have to do a leak search and find out location of the leak and then be able to determine what needs to be done to fix the leak. This job is completed today, thank you for choosing total air.
Performed maintenance on Nordyne system installed in 2015 for previous homeowners. Client has been in the home six years. Cleared drain line. Air filter good at this time. Roof unit operating well with good electrical components and refrigerant levels. Biological growth development inside blower compartment of indoor unit and heavily contaminated inside supply ductwork going into the condo. Recommended to client on having a Pure Air X UVC system installed which he opted to move forward with for the discounted price of 900. Paid with Amex. Job complete.
Called out today due to no cooling. Upon arrival there was an error code on the thermostat. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Checked filter. Found that the drain line was pitched improperly. Client flushed drain line two days ago and when he pulled the cap off it pulled the drain line up and caused the bad pitch. Drain line has slight algae build up. Recommended performing a drain solve treatment. Performed drain solve treatment. Removed drain line and vacuumed clear. Adjusted drain line pitch. Tested all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Measured the temperature drop across the coil. Checked refrigerant pressures. Equipment is operating properly at this time. Thank you for always choosing Total Air! Treat drain line
system System check performed today on a 2022 Goodman straight cool unit. Verify the operation of the thermostat and heat and cool mode and the homeowner controlled the thermostat from his app. Changed homeowners provided filter today, verified amp draws on all motors and electrical components, verified, refrigerant, pressures and temperatures in cool mode, flushed and vacuumed the homeowners drain line, Inspected the air handler for cleanliness, and wash the outdoor unit. Thank you for choosing Total Air…. 03/01/24 Performed today wrapping outdoor water copper line sets with aroma flex… Renewal of maintenance agreement today…. Air Care Membership 20% off repairs & cleanings/2x maintenances per year
Upstairs condenser outside Trane condenser Model # 4twb4036g1000ab Serial # 12233h5p2f Upstairs unit pure AirX germicidal uvc light bulb replacement Downstairs pure AirX germicidal uvc light bulb replacement Downstairs filter replacement, in air handler unit (C*p2023) Upstairs filter replacement, near kitchen ceiling (C*p1224) Upstairs condenser unit defrost control board replacement Upstairs condenser 24 volt contactor replacement Need to reorder (4) 12x24 pure air filters c*p1224 Filters are reordered and will be sent to address. Unit running cooling properly. Thank you for choosing total air.
Materials added, pure air x bulb and IAQ 110 bulb. Also installed 7/8ths corrosion grenade. Notes: completed full system tuneup. Inspected all electrical components, Freon levels, delta T, and cleared and flushed the drain line. Left the unit working set to 68°. Summary: both UVC bulbs were due for replacement. Customer agreed to replace each Bob. Dates written on sticker panel. The outdoor condenser unit is forming some rust from being near water and salt in the air. A corrosion grenade will help mitigate more rust. I used a 7/8 on the suction line. Before installing I clean the copper line. I collected signatures and payment. This job has been completed. Thank you for choosing Total Air!
Per Jonathan, wall mount fan and coil cleaning plus corrosion grenade has been discounted to $500. Work is scheduled to be done tomorrow morning January 11, 8 AM to 10 AM. Collected payment for repairs and work will be completed tomorrow. Notes: arrived for full system tuneup on two mini split heads. Checked electrical components and flushed drain line. Blower wheel cleaning was done. January 2023. I do suggest cleanings again on each unit. Summary: this is a Waterfront Home in the outdoor unit has corrosion and rust. To help prevent further decay of metal I highly suggest a corrosion inhibitor the board inside. The outdoor unit is very sensitive to major sources of power, and can be very expensive to fix. Installing a surge protector will help prevent surges of power. Corrosion Grenade