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Casey is professional & knowledgeable. He has excellent communication skills. He went the extra mile to make sure the job was done right and I was satisfied with the service.
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Collin did a great job assessing our repair. He provided pictures supporting his recommended course of action. He communicated the results in a way I could understand.
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Within two business days they fully replaced my old unit. The new one is great.
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One day turn around to diagnose the (serious) issue. Exploring next steps.
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This is not the person that came to do the work.
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Response from Total Air, Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Condensate drain was clogged Vacuumed and flushed drain with drain solve
Customer complained that unit is not cooling. Found out that unit is low on Freon and. Did a leak check and unit is leaking from evap coil. Evap coil need to be replaced.
Customer complaining that unit is not coming on at all. After finishing the diagnostic found out that there is a voltage problem . There is only 120 V coming from the main line to the apartment .Customer need to call electrician for that. Also during diagnostic noticed that blower motor wheel and evap coil are dirty and need to be clean
Completed full maintenance on split system Checked capacitor and contactor Checked compressor and fans amps Checked refrigerant levels and temperature Tested float switch Took air temperature on supply and return Flushed condensate drain System is running and operating at this time
Upon arrival checked all major components of the unit : compressor capacitor fan motors , Freon levels, DT flushed drain line. Based on readings unit is operating as designed. Recommend to customer to add a surge protector on the unit.
5 new supply ducts, new duct plenums, reattach existing ductwork properly where needed, new hanging kit with rods and brackets, new float switches, new thermostat, 36” roof stand on a concrete pad outside, u.v. resistant armaflex on copper outside, extend electrical and copper as needed, permits and inspections included.
New Wi-Fi thermostat, new drain line in closet, new I flow drain cleaner, crane needed for rooftop install, 10 year parts and labor warranty, remove old stand and install adjustable stand, reroute new drain so it is easier to change filter, new filter rack under air handler, secure return duct next to air handler, install float switch under air handler to prevent any water issues in the future, reuse stand on rooftop, new electrical whip on rooftop, new low voltage wiring on rooftop, flush and pressure test copper line set and install new filter drier. New air handler and Ac. New u.v. resistant armaflex on rooftop. All permits and inspections are inlcuded and attention to detail is paramount. Chris Garris 727-621-0543 Upon arrival for Install of 5 ton heat pump first demoed all of old system, air handler and condenser also demo old air handler stand. Used crane to hoist new unit up on roof Then started to complete install with new system. From air handler to thermostat installed new w
Remote Replacements (2) Furnish and Deliver Two (2) Mitsubishi Remotes
Reuse boots and registers where sizes needed are the same, some may need to be replaced for sizing requirements. Everything needed is included, no surprise charges. Chris Garris 727-621-0543.
Installation of 15.2 SEER2 Ruud 4 ton Heat Pump. All work to be performed in a neat and professional manner in accordance with existing codes by trained technicians. Will return in the a.m. to finish up the rest of job Return take pictures of all work completed. Fill holes around Plenum and seal ductwork through ceiling start up after electrician gets there and ran his disconnect and circuit. There is an outlet just below the unit to the right from previous. We started up checked and cool and heat modes. Everything is working to factory specs customers happy job is complete collected a return take pictures of all work completed. Fill holes around Plenum and seal ductwork through ceiling start up after electrician gets there and ran his disconnect and circuit. There is a outlet just below the unit to the right from previous. We started up checked and cool and heat modes. Everything is working to factory specs customers happy job is complete collected a check.
Found 2 condensers that were completely under saltwater from hurricane. Highly recommend new equipment due to these units being significantly damaged. Customer agreed and is scheduled for comfort advisor. - Collin
Found a significant amount of issues going on with duct work, insulation, and equipment. Will be talking with manager about everything. - Collin
Upon arrival found unit running checked all major components also changed out the filter and checked all wiring for corrosion and breakage,flushed the drain line with water and shop vac customer stated she was not the decision maker so she would have to run it by her husband unit is operating properly at this time customer declined all upgrades and repairs
New supply plenum and all new ductwork, reuse boots and registers. Seal with mastic. Seal ducts in attic for air bnb area. Install new 2.5 ton vertical air handler in closet and heat pump outside on wall mount bracket. Replace Mitsubishi mini split and install on wall mount as well. All modifications to line set and ELECTRCIAL wiring are all included. No surprise charges. Remove all old zone controls. Install 4 inch media filter under air handler. New Wi-Fi thermostat. on the first day rip out condenser for split mini split system. Replaced new condenser on new wall mount kit tear out and take out old condenser and pad and blocks. Put mini split on wall on new wall mount second day. Come in tear out all ductwork. replaced ductwork third day tear out system and replace split system two heat pump, communicating system on new stand new Plenum, going up into attic. All ductwork runs run straight to Plenum with dampers at Plenum returns ran and hung. Mastic taken