Response from Total Air, Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Wade was great. Professional and friendly. I give him the highest marks. (I dont do Google, sorry)
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Change address to be: Margaret Morse 10355 Paradise Blvd #701 (706 no longer owned by me) Treasure Island
Overall Experience
Quality
Price
Convenience
Excellent service and pricing from start to finish.
Overall Experience
Quality
Price
Convenience
Ordered a standard service for a system functioning properly and under warranty Tech arrived and found a “bad capacitor”. Stated it required repair and charged hundreds of dollars for the service. Shortly after departure, system started operating inefficiently Next day the system was unable to maintain cool temps during peak usage Called again. They sent out another team who tried to convince me this was coincidental and likely due to the storms. They were unable to complete repairs and said it would likely be between $1500-3500 to fix and would be able to get back on Monday when the parts center was open There were some red flags to me. I called another company for a second opinion. The tech showed up and nothin minutes found the issue. The original tech installed the wrong capacitor and it was damaging my system. Repairs were made and it is now functioning properly. Definitely suspicious
Overall Experience
Quality
Price
Convenience
Jason said y’all don’t provide filters when doing semiannual scheduled service. That is unbelievably petty.
Overall Experience
Quality
Price
Convenience
Jason came when needed and was comprehensive in determining what was wrong with our hvac. I have confidence Total Air will keep our systems running. Thank you.
Overall Experience
Quality
Price
Convenience
Excellent service by Total Air techs! Professional and knowledgeable. Thanks for a job well done!
Overall Experience
Quality
Price
Convenience
Good service, on time, actually early, advance notice of arrival appreciated.
Overall Experience
Quality
Price
Convenience
Nevin has helped us a few times. He is always on time, super-polite and explains everything well.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Sergey was terrific. He fixed the drain and was very pleasant to me. A/c System is working fine now
Overall Experience
Quality
Price
Convenience
Upon arrival to the scheduled system maintenance, I was shown to the a/h unit in the closet. Immediately pulled off panel doors to inspect all electrical components connections, collect amp draw/voltage readings off electrical equipment, and check the evaporator coil for cleanliness. The a/h unit is not equipped with a UV light system and the evaporator coil is clean, as well as the cabinet and electrical components. All connections are secure and amp draw/voltage readings are within range of factory specifications. The d/t had a temperature difference of 18° and within normal range. I then went outside to the side of the home to verify the system refrigerant charge, inspect all electrical components connections, collect amp draw/voltage readings, and clear the condensate drain line. All electrical components connections are secure and running within range of factory specifications. The outdoor unit is not equipped with a surge protector. I recommend installing a surge protector in
Unit A Upon arrival to the scheduled system maintenance, I was shown to the a/h unit in the closet in living room. Immediately pulled off panel doors to inspect all electrical components connections, collect amp draw/voltage readings off electrical equipment, and check the evaporator coil for cleanliness. Could not access blower or in air handler because it is built behind the wall. Customer will have it rebuilt to acces. I then went outside to the side of the home to verify the system refrigerant charge, inspect all electrical components connections, collect amp draw/voltage readings, and clear the condensate drain line. All electrical components connections are running but capacitor below specs and customer denied work and also Contactor is pitting. Recommend replacement and customer denied. The outdoor unit is not equipped with a surge protector. I recommend installing a surge protector in order to protect the unit in the case of a major surge of power. The homeowner will not be
Mounting condensers Homeowner needs condensers on property replaced. Existing wood platforms are rotted out and failing. We would need to replace with 36” aluminum air braces. We should be able to support the condenser with a genie lift while the new braces are installed and set condenser without removing the condenser completely. If lift works we will need : 36” aluminum air brace set. (X2) Concrete expanding bolts 6 per kit 12 total and concrete drill bit specified for bolt installation. Hurricane strap kit (x2) 2 technician 3 hours per unit total of 6 hours ******************** If condensers need to be removed we will need to add labor for : Pump systems down and cut copper line sets. Remove and re-install electrical high voltage and low voltage. 1 hour to vacuum lineset per unit. Would need to replace both filter line dryers ************** Office will build quotes and contact home owner with pricing and scheduling.
Arrived at customers to install pure air UV system. On arrival cleaned inside of evaporator cabinet. Showed to customer and customer was pleased with cleaning. Installed pure air UV light. Turn light on and bulb lit up. Showed to customer. Explain to customer bulb is good for three years. Collected payment signature coupon and left. Thank you for choosing total air!
Arrived at customers for system tuneup. On arrival customer show me to air handler unit. Opened air handler unit and saw bio growth. Pointed out to customer and suggested she get a UV light. Customer agreed. Customer also had a $200 off coupon. Cleaned the entire inside of cabinet and Installed the UV light and turned on. UV light is working fine. Fan is clean. Evaporator coil is clean. No water was seen in overflow reservoir. Float switch currently working. Unit is producing proper delta. T. Next went to condenser unit. Condenser is not currently equipped with a surge protector. Pointed out to customer. Opened electric cabinet and tested all components. Contactor sending proper voltage. Capacitor within acceptable range. Unit is starting up fine. Drain line. Goes to community drain. Unit checks out Gave report to customer and customer is happy with work performed. Collected payment and signature and left. Thank you for choosing total air UV Light
Customer was worried about drain clogging while they are gone. Gained access to air handler . Inspected drain pan and evaporator coil. Spoke with customer about drain solve, customer opted with drain solve. Tested drain to make sure drain was not clogged. Added drain solve to condensate drain line. Tested operations. Tested drain line. System operating to factory standard.
Upon arrival to system water leak, I was shown to an A/H unit in a hallway closet that was leaking a significant amount of water. The drain line was extremely clogged and broken at a 90 degree angle. Cut off broken part of the drainline, fully disassembled drain, flushed and cleaned the entirety of the drain line. Reassembled and glued all joints. Flushed and cleared condensate pump reservoir as well as the A/H’s primary drain pan to prevent premature breakdown of equipment due to clogged drains. Noticed filter was very dirty and impacted cutting down on system airflow. Changed customer supplied filter at the A/H. Buttoned system back up and cycled the condensate pump multiple times to ensure proper pitch and that the system was draining properly while operating. System is now operating well in all modes with no water leaks. Spoke to homeowner about work completed and let her know the office should be contacting her sometime within the next couple weeks to get first maintenance
Customer concerned about unit not cooling properly. Checked blower motor operation and inspected evaporator coil condition. Checked thermostat calibration and filter location. Checked outside condenser unit and located the condenser fan motor is not spinning. Checked run capacitor and located the run capacitor is bad and needs to be replaced. Strongly recommend new safety surge protector on condenser unit to prevent voltage spikes and electrical failure on control board and compressor unit. Customer has approved for turbo capacitor replacement. Replaced the capacitor and checked unit operation. Checked refrigerant levels and check test start up components. Unit is cooling well and drains at this time. Thank you for choosing Total Air.
Arrived at customers house to install two surge protectors. On arrival customer showed me to condense our units. Turned off power at Main circuit. Breaker box. Installed surge protectors as instructed in paperwork. Turned on units. Both units producing proper delta. T. Showed work to customer and customer was happy with work performed. Collected payments and signature and left. Thank you for choosing Total air!
Performed preventative maintenance Located air handler in closet Inspected and tightened electrical. Inspected evaporator coil. Inspected blower wheel. Inspected air handler for biological growth. Cleared drain pan and line. Calibrated and tested thermostat. Cycled heating. Took amperage of heat strip and indoor motor. Cycled cooling. Tested float safety switch. Took temperature difference. Located condenser on roof through hatch Inspected and tightened electrical. Cleared debris from condenser housing. Could not rinse coil no water access. Checked capacitor (found capacitor failing, replaced faulty part). Checked refrigerant levels. Took amperage of compressor and outdoor motor. Checked start up amperage. Installed surge protection Condenser coil is deteriorating due to weather and being beach front. System operating to factory standard.
Maintenance Completed maintenance on a strait cool split system. Checked all electrical components for proper voltage and amp draw. Both fan motors and compressor tested good. Electric heater tested good. System pressures are correct. 21 degree split temperature. Cleared drain line. Homeowner approved replaceing weak capacitor with t200 capacitor. Old capacitor reading 17 of 35 mfd required. Evaporator coil is dirty and needs to be cleaned. I am includuding quotes for cleaning and uvc light options. System cooling normally at this time.
New install 2021 Customer concerned about unit not cooling properly. Checked thermostat calibration and filter location. Checked blower motor operation and inspected equipment cabinet. Drain line is clean and draining properly. Checked outside condenser unit and located the compressor is not running. The condenser fan motor is on and the core sensor has tripped. Reset the sensor and test operation. The compressor is overheated and needs to be cooled down with water. Added water to cool down compressor and tried startup. 14 seer 2 ton straight cooling. Inclined the customer about unit surge protector and hard start kit. Recommend new safety surge protector on condenser unit to prevent voltage spikes and electrical failure on control board and compressor unit. Customer Has good nest thermostat. Customer has approved for new safety surge protector on condenser unit disconnect. Unit is cooling well and drains at properly.
Arrived at customers house for noisy unit. On arrival customer showed me to condenser. Open electric cabinet. Checked all components. Unit had proper voltage. Sending from contactor. Capacitor was below nameplate rating but within acceptable range. As an attempt to isolate and see whether it was specifically the fan or compressor. Making the sound a disconnected power to compressor. Customer and myself no longer heard sound. Went into condenser and tested compressor. Compressor windings are fine. Unit does not feel warm. Attached power back to compressor. Started up unit. Unit started fine electrically. had aunt meter connected to compressor. While running compressor appeared fine. Fan was fine. Hooked up gauges and all readings looked fine. Only thing I noticed was surge. Protector was non-functional. Unit could have had a tiny surge that caused some sort of change electrically. suggested customer get new surge protector. explain to customer what was going on and customer is comforta
Upon arrival to scheduled multi system maintenance (2)I was shown to A/H’s unit located in closets. Immediately pulled off panel doors to inspect all electrical components connections, collect amp draw/voltage readings off all electrical equipment, wipe down A/H cabinet and check the evaporator coil for cleanliness. Evaporator coil is clean, and pictures are upload to ST. All electrical components connections are secure and all reading me are running within range of factory specifications. Both systems had a delta T temperature splits ranging from 19-22 degrees. I did notice significant biological growth built up on and around the fan motor wiring, and all along the evaporator coil. I highly recommend installing a UV light system to negate all biological growth to protect all electrical components and equipment from bio growth build up preventing premature breakdown of the equipment, as well as ensuring better indoor air quality throughout the living space. Homeowner agreed and w
Arrived at customer’s house for system inspection. On arrival customer show me to air handler unit and upstairs storage space. Started unit in cool mode but air was coming out warm. Went down to condenser and found no power was being sent to the O wire. Went to thermostat and confirmed. Unit was in cooling mode. Unit was in cooling mode. Went through thermostat and reset settings. Unit now working fine. Thermostat most likely lost power and was not set up correctly when power returned. Checked inside air handler and UV light was passed. Change day. Suggested customer upgrade but customer only wanted to change bulb this time. Change bulb customer happy. Inside home has a smell confirmed by myself and the customer. Talked to customer about oxidizer option. Let customer know changing the UV light would not be a solution to this problem. Customer will consider oxidizer. Sent estimates to customer. Sent customer options for UV light install. We’re customer changes. The filter is very dusty