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Casey is professional & knowledgeable. He has excellent communication skills. He went the extra mile to make sure the job was done right and I was satisfied with the service.
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Collin did a great job assessing our repair. He provided pictures supporting his recommended course of action. He communicated the results in a way I could understand.
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Within two business days they fully replaced my old unit. The new one is great.
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One day turn around to diagnose the (serious) issue. Exploring next steps.
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This is not the person that came to do the work.
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Response from Total Air, Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Customer complained that unit wasn’t coming on at all. Checked the float switch and was full of water . Cleaned drain line and installed IFLO and kicked on the unit. After kicking on the unit and taking DT reading I had a 12 F DT checked the pressures and subcooling was 4 degree and superheat was 30F which means unit is low on Freon. Checked for leak and found leak on evaporation coil. Unit is nearly 10 years old and recommend for replacement. Customer agreed to add Freon today and get a quote for a new unit.
Warranty New contactor and capacitor installed
As I arrived, I was greeted by the tenant and he told me what was going on. I confirmed that the air handler was running. The thermostat was fine and I had no on top of the roof condenser running so I went up to the roof after finding the roof access code After looking at the very very old R 22 system I found out the capacitor has been blown I had to disassemble the top just to get the capacity out of it. This is a very old system. I highly recommend replacement. I do not think the system could last another two years based on the visual inspection And very well could go within a year. I have expressed my concerns to the homeowner and he is well aware he would like to set up a comforter advisor to come out when he’s actually down here from Seattle so he could talk next steps and replacing we have talked about 15 seer units and the ability to better cool the system and there are other brands and other higher efficiency systems that could easily lower the electric bill. He would like to g
Condensate drain was clogged Vacuumed and flushed drain with drain solve
Customer complained that unit is not cooling. Found out that unit is low on Freon and. Did a leak check and unit is leaking from evap coil. Evap coil need to be replaced.
Customer complaining that unit is not coming on at all. After finishing the diagnostic found out that there is a voltage problem . There is only 120 V coming from the main line to the apartment .Customer need to call electrician for that. Also during diagnostic noticed that blower motor wheel and evap coil are dirty and need to be clean
Completed full maintenance on split system Checked capacitor and contactor Checked compressor and fans amps Checked refrigerant levels and temperature Tested float switch Took air temperature on supply and return Flushed condensate drain System is running and operating at this time
Upon arrival checked all major components of the unit : compressor capacitor fan motors , Freon levels, DT flushed drain line. Based on readings unit is operating as designed. Recommend to customer to add a surge protector on the unit.
5 new supply ducts, new duct plenums, reattach existing ductwork properly where needed, new hanging kit with rods and brackets, new float switches, new thermostat, 36” roof stand on a concrete pad outside, u.v. resistant armaflex on copper outside, extend electrical and copper as needed, permits and inspections included.
New Wi-Fi thermostat, new drain line in closet, new I flow drain cleaner, crane needed for rooftop install, 10 year parts and labor warranty, remove old stand and install adjustable stand, reroute new drain so it is easier to change filter, new filter rack under air handler, secure return duct next to air handler, install float switch under air handler to prevent any water issues in the future, reuse stand on rooftop, new electrical whip on rooftop, new low voltage wiring on rooftop, flush and pressure test copper line set and install new filter drier. New air handler and Ac. New u.v. resistant armaflex on rooftop. All permits and inspections are inlcuded and attention to detail is paramount. Chris Garris 727-621-0543 Upon arrival for Install of 5 ton heat pump first demoed all of old system, air handler and condenser also demo old air handler stand. Used crane to hoist new unit up on roof Then started to complete install with new system. From air handler to thermostat installed new w
Remote Replacements (2) Furnish and Deliver Two (2) Mitsubishi Remotes
Reuse boots and registers where sizes needed are the same, some may need to be replaced for sizing requirements. Everything needed is included, no surprise charges. Chris Garris 727-621-0543.
Installation of 15.2 SEER2 Ruud 4 ton Heat Pump. All work to be performed in a neat and professional manner in accordance with existing codes by trained technicians. Will return in the a.m. to finish up the rest of job Return take pictures of all work completed. Fill holes around Plenum and seal ductwork through ceiling start up after electrician gets there and ran his disconnect and circuit. There is an outlet just below the unit to the right from previous. We started up checked and cool and heat modes. Everything is working to factory specs customers happy job is complete collected a return take pictures of all work completed. Fill holes around Plenum and seal ductwork through ceiling start up after electrician gets there and ran his disconnect and circuit. There is a outlet just below the unit to the right from previous. We started up checked and cool and heat modes. Everything is working to factory specs customers happy job is complete collected a check.
Found 2 condensers that were completely under saltwater from hurricane. Highly recommend new equipment due to these units being significantly damaged. Customer agreed and is scheduled for comfort advisor. - Collin