Water heater down! I called at 4:50 on a Friday. Lovely woman answered and helped right away! Got hold of Grant who came to my aid. My water heater had to be replaced and Grant took care of everything. I was assuming I may go a few days without hot water, but no! Professional, kind, respectful, Grant completed this job and worked late, until close to 9, to make sure that I was taken care of. His joke, "gonna get you back into hot water" and he did. I don't write reviews lightly. I have used Wolcott many times now and I would recommend this company to anyone in a heartbeat. I'm no expert, but I believe that the pricing was also quite fair. I appreciate this company!!