5 stars from unique, Frankie was great. not rating grand or lg. those two companies have a 1 star. 4 month old l g unit needed repairs!
Shane was great at explaining everything that he found to be of concern with my dryer. Additionally, I could hear how he was patient with his colleague Andrew (appeared to be a trainee) and would walk him step by step on how and what to do. Great communication skills and mentoring.
Very thorough work and great costumer service. Shane answered all my questions and explained what he was doing well.